Experience Investigators by 360Connext

MAY 7, 2024

Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape. We’re peeling back the layers of integrated strategies and customer-first culture, offering you unique perspectives that could very well shape your next move in the world of customer experience.

2024 143

2024 Healthcare Culture Customer Voice 143

Kustomer

APRIL 15, 2020

Customer service and customer experience organizations are not operating like they were just one month ago. Teams are not simply thinking about great customer service anymore, they are thinking about working remotely, doing more with less, and building customer loyalty more so than ever before. Things have changed.

Net Promoter Score 52

Net Promoter Score Customer Experience Travel Events 52

Thematic

AUGUST 15, 2018

We’re very excited to be one of the sponsors of the 5 th Annual Digital Customer Experience Strategies Summit on September 18 – 19, 2018, at the Hyatt Regency McCormick Place in Chicago. What’s the summit about? The ideal spot for everything customer experience . B2B customer experience.

2018 59

2018 Customer Experience Events ROI 59

Interactions

JUNE 20, 2019

According to research from Gartner , the top three motivators for AI and Machine Learning (Ml) investment are to improve customer experience, automate repetitive or manual tasks, and reduce costs. This was a key takeaway from the Gartner Customer Experience and Technologies Summit I recently attended in London.

Technology 67

Technology Customer Experience Roadmap Contact Center 67

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. Basic support resolution is not enough.

Events 49

Events Customer Service Customer Experience Customer Care 49

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. One way or the other, there is no doubt that Customer Experience is a top-of-mind topic for many companies around the world.

2023 94

2023 Customer Experience Contact Center Financial 94

Happy or Not

JANUARY 17, 2020

We are excited to be a featured exhibitor to the 15th annual Customer Experience Management in Telecoms Global Summit on the 27th-29th of January in London. The post Customer Experience Management Telecoms Global Summit UK | January 27-29 appeared first on HappyOrNot. A promising […].

Customer Experience Management 48

Customer Experience Management Management Customer Experience Customers 48

GetFeedback

FEBRUARY 16, 2022

A recap of customer experience experts Shep Hyken and Dan Gingiss’ session at the 2nd Annual CX Impact Summit.

Customer Experience 195

Customer Experience Customers Article 195

Calabrio

MAY 10, 2019

As consumers have become more informed and competition amongst companies fiercer, customer experience (CX) has emerged as a key point of competitive differentiation and the contact centre as an essential part of the experience. Here are my recommendations for must-see sessions: The Basics of Customer Experience.

2019 40

2019 Technology Insights Customer Experience 40

Alida

AUGUST 3, 2016

Still unsure about attending the 2016 Customer Intelligence Summit? Tired of trying to convince your boss why you should join other customer-centric leaders in Chicago this September? The sessions and networking breaks are designed for you to learn from and connect with professionals who have similar experience.

2015 167

2015 Workshop Customer Centricity Innovation 167

Kustomer

NOVEMBER 9, 2023

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined.

2023 52

2023 Events E Commerce Blog 52

Alida

SEPTEMBER 14, 2016

The countdown is on for the 2016 Customer Intelligence Summit in Chicago. If you’re heading to the Summit, getting the official free event app is a must. Past attendees have told us that the Summit is a great way to meet, learn from and party with industry peers and business leaders from global brands. Here’s why.

Customer Centricity 138

Customer Centricity 2016 Innovation Events 138

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. This year’s Summit took place in Washington, D.C. And that’s ok.”.

2018 145

2018 Insights Innovation Feedback 145

Forrester's Customer Insights

APRIL 30, 2024

This year’s CX Summit North America will feature our latest insights into how AI will impact company culture, DEI priorities, customer experience, and more.

Culture 54

Culture Insights Customer Experience Measurement 54

CSM Magazine

OCTOBER 5, 2020

Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Bring customer experience to the center : Gain senior management buy-in, prove ROI, and move from reactive support to proactive success.

2020 52

2020 Customer Service Hotels Contact Center 52

Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. The post Data, AI emerge as hot topics at CCW Austin appeared first on 1to1 Media.

2024 52

2024 Events Leadership Innovation 52

Kustomer

DECEMBER 28, 2023

The AI/CX Virtual Summit 2023 , hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. Below are 5 key learnings for any customer experience or customer support professional taken from the 29 sessions during the event. 5 Key Learnings 1.

2023 52

2023 2024 Events Touchpoint 52

Experience Investigators by 360Connext

MAY 18, 2016

Thoughts from the Cleveland Clinic Patient Empathy Summit (Part 1) I had the immense honor of being a part of the Cleveland Clinic Patient Empathy Summit. This is the place where the idea of patient experience became a reality. The post The Intentionality of Patient Empathy appeared first on Customer Experience Consulting.

Consulting 0

Consulting Customer Experience Healthcare Customers 0

Alida

AUGUST 30, 2016

The Customer Intelligence Summit is a place to learn about the latest trends in marketing, customer experience and innovation. Four tips stood out and are important to keep in mind if you plan to attend the upcoming Summit in Chicago. We’re expecting over 400 customer intelligence pros at the event this year.

Customer Centricity 113

Customer Centricity Fashion Events Connections 113

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. One must-see keynote comes from Rick Parrish, a principal Forrester analyst serving customer experience professionals. This year’s Summit will tackle this challenge head on.

2017 100

2017 ROI Innovation Customer Relationships 100

Gainsight

JUNE 27, 2023

The curtains have closed on another remarkable edition of CxO Summit EMEA, leaving us buzzing with excitement and brimming with new ideas. Our CxO Community Rocks One of the standout aspects of the CxO Summit is the opportunity to engage with a special community of CS leaders.

ROI 52

ROI Events Return on Investment Touchpoint 52

CSM Magazine

JULY 24, 2020

It’s just over 4 weeks until Reuters Events Customer Service and Experience (26 th -27 th August). It’s clear the past few months have really brought CX to the forefront of companies’ priorities and providing a seamless, personalised experience has never been more important. Carlo Nadella, Chief Customer Officer, Telecom Italia.

Chief Customer Officer 40

Chief Customer Officer Customer Service 2020 Workshop 40

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

2016 267

2016 Innovation Marketing Insights 267

Alida

JUNE 1, 2017

Vision Critical is headed to the Automotive CX Summit in Marina del Rey, California, on June 20 to 21. The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. How Cadillac put customers in the driver’s seat in the luxury hybrid market.

Automotive 157

Automotive 2017 Retail Presentation 157

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. Here are the much-awaited customer experience conferences of 2020.

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2020 Customer Experience Workshop 2019 96

Lithium

SEPTEMBER 5, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2023 52

2023 Webinar Metrics Social Media 52

CustomerSuccessBox

AUGUST 23, 2021

The Experience Management Summit (X4). The annual Conference of The Experience Management Summit brings together some of the most inspiring people. This summit discusses the importance and innovations of customer success. Customer Contact West. TSIA Customer Success Conference. CS100 Summit.

2021 52

2021 Customer Success Events 2022 52

COPC

OCTOBER 16, 2023

During the Execs in the Know Customer Response Summit in Nashville, we reviewed the generational differences in the current frontline workforce, supported by current research conducted by COPC Inc. Senior CX leaders provided valuable input and experiences in this interactive session.

Leadership 96

Leadership Transportation Workshop Contact Center 96

Experience Investigators by 360Connext

MAY 26, 2016

@markhymanmd #PESummit pic.twitter.com/ETpMikdraP — Jeannie Walters (@jeanniecw) May 16, 2016 Thoughts from the Cleveland Clinic Patient Empathy Summit (Part 2) In case you missed it, you may be interested in reading Part 1: The Intentionality of Patient Empathy.

2016 160

2016 Consulting Customer Experience Healthcare 160

Experience Investigators by 360Connext

MARCH 16, 2015

Our Chief Customer Experience Investigator™ Jeannie Walters is in Austin gathering evidence from South By Southwest Interactive. We’ll be laying it all out on the table and breaking out our magical magnifying glass to find out what the latest tech will really mean for customer experience. Free webinar this Thursday.

Events 223

Events Customer Experience Webinar Telecommunications 223

Influitive

MAY 14, 2021

Another year, another successful Forrester B2B Summit in the books! Influitive was proud to sponsor this live virtual experience and connect with marketers, customer experience experts, and analysts worldwide. The post 5 Key Takeaways from the 2021 Forrester B2B Summit appeared first on Influitive.

B2B 59

B2B 2021 Books Connections 59

Oracle

MARCH 31, 2021

Women in IT Summit USA. — Wonder Women Tech Latinx Virtual Summit. — Lesbians Who Tech Pride Summit. — Women in Tech International Summit. — Women in IT Summit UK. Wonder Women Tech Africa Virtual Summit. Women in IT Summit Europe. — Women in IT Summit Canada.

2021 88

2021 Events Technology Customer Experience 88

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? Live Virtual Summit. Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Customer Contact Virtual: A Frost & Sullivan Executive Mind Exchange. Design and Innovation: Design Thinking Virtual Experience.

Events 76

Events 2021 Customer Experience B2B 76

ClientSuccess

NOVEMBER 20, 2020

The top customer success conferences are also great places for CSMs and team managers to workshop with others in the industry and start mapping out strategies for the year ahead. Here are a few must-attend customer success conferences scheduled to take place in 2021: 1. Digital Customer Experience Virtual Summit – [link].

2021 52

2021 Customer Success Chief Customer Officer Events 52

Alida

JUNE 16, 2016

If you work in customer experience (CX), you probably already know Jeanne Bliss. A thought leader in CX even before this practice became mainstream , Bliss is an author and a rexpected expert on customer-centric leadership. Bliss’ impressive achievements explain why we’re so excited to have her at this year’s Summit.

Chief Customer Officer 124

Chief Customer Officer 2011 2006 2016 124

Alida

SEPTEMBER 14, 2018

In a fast-moving world where customer expectations are constantly changing, the best way to future-proof your company is to orient your business around the voice of the customer. That’s the key messages from Scott Miller, CEO of Vision Critical, when he delivered his keynote at the 2018 Customer Intelligence Summit.

Entertainment 133

Entertainment Customer Relationships 2018 Insights 133

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

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2023 Customer Service Contact Center Customer Centricity 207