The DiJulius Group

AUGUST 18, 2021

Senior Customer Experience Consultant for The DiJulius Group, Dave Murray, talks with Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, about creating the ultimate guest experience.

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Doing CX Right

DECEMBER 17, 2021

Scott McKain, Hall of Fame Speaker & "Iconic " author, reveals how to create distinction to attract & retain customers and employees too. The post Distinguishing Your Brand In A Hyper-Competitive Marketplace appeared first on Doing CX Right.

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CloudCherry

AUGUST 22, 2019

He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep Hyken- acclaimed author, speaker, CX Expert, and this week’s ‘Sweets of CX’ guest- discusses his latest book, ‘The Convenience Revolution’.

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Travel Customer Service Training Books Culture 150

CSM Magazine

FEBRUARY 6, 2022

Have you ever wondered how the Hall of Fame came to be the highest accolade in poker? And the highest praise the WSOP can give is to grant a player a place at the Poker Hall of Fame. But have you ever wondered how the Hall of Fame came to be the highest accolade in poker? The history of the Hall of Fame.

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The DiJulius Group

DECEMBER 14, 2022

This work has caused him to be inducted into the Hall of Fame of professional speakers and word-of-mouth marketing. Jay has spent nearly 30 years helping the world’s most iconic brands gain and keep more customers. Read Full Article. The post 102: A Time to Win appeared first on The DiJulius Group.

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Article Brands Marketing Customer Service 52

Lithium

JANUARY 31, 2022

VIP Program Roster / Hall of Fame. One of our less-traditional uses of the blog interaction style is our Community All-Stars Hall of Fame. Editor's Note: is one of Khoros' top Titans, our community of pros who are skilled at building customer experience programs. Take it away, ! A blog post about blogs! All-Stars "blog".

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The DiJulius Group

AUGUST 12, 2020

In 2018, Seth was inducted into the Marketing Hall of Fame. This week, customer experience expert John DiJulius interviews the legendary Seth Godin, entrepreneur, author, speaker, leader, and visionary. In addition. Read Full Article. The post 016: The Practice with Seth Godin appeared first on The DiJulius Group.

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The DiJulius Group

AUGUST 26, 2021

Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, explains that in order to do this, Read Full Article. The lifeblood of any business is repeat and referral customers. The way that you get those is through creating an ultimate customer experience.

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ShepHyken

JULY 7, 2020

About: Patricia Fripp , CSP, CPAE is an award-winning, Hall of Fame keynote speaker and speech coach. How to Use Customer Service Stories to Teach, Inspire and Reward. Shep Hyken interviews Patricia Fripp , CSP, CPAE, speech coach and customer service expert. Top Takeaways: Money should not be your main career goal.

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Culture Customer Service Presentation Customer Experience 125

BirdEye

SEPTEMBER 1, 2023

Join us on September 12th and 13th for Birdeye View, a free virtual event that will help you put your business at the forefront of digital customer experience. Kiran Bellare and Uday Ghatikar: Fireside chat Kiran Bellare is the Product Head of Generative AI at Google. Uday Ghatikar is the Field CTO of Google Cloud.

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2023 Multi-Channel Books Events 105

ShepHyken

AUGUST 28, 2017

Customer Service Hall of Fame and Customer Service Hall of Shame by Samuel Stebbins , Michael B. Customer Service Hall of Fame and Customer Service Hall of Shame by Samuel Stebbins , Michael B. Each week I read a number of customer service and experience articles from various online resources.

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2017 Article Customer Service Contact Center 79

ShepHyken

AUGUST 13, 2021

Branded a ‘PR Crisis Masterclass’, KFC earned its place in the public relations Hall of Fame. . This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. KFC – #KFCCrisis.

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Social Media Customer Experience Management Financial 141

Alida

OCTOBER 2, 2017

A health care hall of famer. For his achievements, Bennett has received several industry awards, including the 2012 Healthcare Internet Hall of Fame Innovative Individual Inductee award. According to one estimate, the need to drive digital transformation is pushing the value of health care cloud computing market to $9.49

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CSM Magazine

FEBRUARY 17, 2021

Jeff Mowatt is a customer service strategist, Hall of Fame speaker, and bestselling author. Chances are you’ve experienced delays at work waiting for someone to respond to your email. That person may be overloaded or unorganized and yet you’re held responsible for the lack of progress. About the Author.

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Influitive

SEPTEMBER 21, 2018

Don is an inductee in the Data & Marketing Association Hall of Fame, and holds the title as SatMetrix’s “world’s most authoritative expert on customer experience” for 2015. Don Peppers, best-selling author of the book Customer Experience: What, How and Why Now, believes that like friendship, customer advocacy is priceless.

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2015 Brands Definition Books 49

GetFeedback

AUGUST 14, 2019

—that question is about as ordinary as they come. . It’s a basic and seemingly benign thing to say, right? But by asking that question, we get a quick sense of how someone’s day went, and we have an idea of where to take the conversation next. If someone’s day was “OK,” maybe we try to understand if it was really OK or if it was actually not OK.

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Download Customer Satisfaction Measurement 2018 268

CSM Magazine

FEBRUARY 17, 2021

Jeff Mowatt is a customer service strategist, Hall of Fame speaker, and bestselling author. Jeff Mowatt is a customer service strategist, Hall of Fame speaker, and bestselling author. Imagine you’re working late, visiting a website of a potential new supplier. That’s typical. That team member is copied on that email.

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GetFeedback

JULY 19, 2019

They say that there’s very little these days that everyone agrees upon, but I—of course—do not agree with that sentiment either. When it comes to customer experience (CX) , I can think of many, many things we all know to be true. . We can all agree customers expect more of us than ever. We all feel it. With something so massive, where do we start?

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CSM Magazine

DECEMBER 17, 2020

Customer service expert Jeff Mowatt has created a list of Top 10 telephone turnoffs to avoid – or risk alienating your colleagues and clients. Like you, there are times in my work when emails and texts aren’t efficient and I actually need to phone someone and have a real conversation. Instead of asking, “How are you?” Please hold.”

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Seminar Books Article Customer Service 98

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. One such trailblazer in the realm of customer-centricity is Sonos, the world’s leading sound experience company.

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Lithium

JANUARY 8, 2021

also shared their new VIP “hall of fame” area in their community. As Khoros CEO Jack Blaha mentioned in a previous communication , we take the trust of our customers very seriously and we put your success first, always. For the latest updates on the Marketing Platform Incident, visit the Marketing Blog. Atlas Discussions. Atlas Blogs.

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2020 Blog Events Article 52

Brandwatch CX

JUNE 29, 2023

We run through the top 20 accounts to see who's made it into the Instagram hall of fame. Who has the most Instagram followers?

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Culture 98

GetFeedback

JULY 19, 2019

In life, each of us interacts with people who think we’re the greatest thing ever or the least impressive thing they’ve ever seen. In our daily interactions, we get feedback — some subtle, some not-so-subtle—that indicates what people think of us and whether or not they agree with our dress choices or driving decisions. Business is no different.

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Social Media Feedback Webinar Books 262

Lithium

FEBRUARY 7, 2020

also shared their new VIP “hall of fame” area in their community. As Khoros CEO Jack Blaha mentioned in a previous communication , we take the trust of our customers very seriously and we put your success first, always. For the latest updates on the Marketing Platform Incident, visit the Marketing Blog. Atlas Discussions. Atlas Blogs.

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2020 Blog Events Article 52

CSM Magazine

SEPTEMBER 18, 2017

One of the most common challenges I hear from managers and business owners is how to get staff to provide better service. Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies. Educate towards Empathy. Send Grumps to your Competitor. Catch them Being Good! Stage a CAST© Meeting.

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Beyond Philosophy

NOVEMBER 29, 0002

London’s iconoclastic experience-entrepeneur and renowned pop-up bar-and-restaurant maestro Sebastian Lyall, 31, has kicked the bar of unusual dining experiences in London up a few notches lately with the announcement of his latest venue, Bunyadi. The architecture of the restaurant deserves mention – as evidenced by the rendering below.

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Oracle

MARCH 16, 2021

Here’s your chance to join Oracle’s customer experience (CX) Hall of Fame by winning a 2021 Markie. If you’ve won before, don’t miss out on the opportunity to snatch another prize. Oracle receives hundreds of submissions each year. — Oracle Customer Experience (@OracleCX) February 17, 2021.

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Natalie Petouhof

MARCH 7, 2016

.” The innovation earned him a place in the Internet Hall of Fame earlier in 2012.The ” There have been many articles on email is dead. But from my experience, most people in corporate America still use email. Today, tens of millions of email-enabled devices are in use every day. What’s your thoughts on email?

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2012 Banking Innovation Communication 45

CSM Magazine

MARCH 24, 2016

This is a great concept for customer service and is further enhanced by Roger Staubach, the Hall-of-Fame football player who played quarterback for the Dallas Cowboys. He said: There are no traffic jams along the extra mile. Going the extra mile is about the “baker’s dozen,” which is getting more than you thought you were paying for.

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CSM Magazine

JUNE 29, 2020

Jeff Mowatt is a customer service strategist, Hall of Fame speaker, and bestselling author. Fortunately, there are several easy things you can do that will enhance your service and boost your business which your customers will actually notice. Best of all, they cost you nothing. Be the voice of reason. Listen loudly. About the Author.

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Integrity Solutions

APRIL 23, 2024

High-performing Sales organizations go beyond hiring for “measurables” and have well thought out plans, processes, coaching and salesperson development strategies in place. The annual NFL Draft is always full of intrigue for many reasons. But they lack experience and are far from finished products. This applies in sales as well.

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ProProfs Chat

APRIL 30, 2019

A bestselling author featured on the New York Times and Wall Street Journal, he has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He is the Chief Amazement Officer of Shepard Presentations. You may need to consider these factors.

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CSM Magazine

NOVEMBER 29, 2019

Jeff Mowatt is a customer service strategist, Hall of Fame speaker, and bestselling author. Your phone should be answered in-person by the second ring or by your voice-mail system by the fourth ring. Do you answer your phone with any of the following? a) “Hello.”. b) “(Company name only)”. c) “(last name only)”. About the Author.

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Customer Service Books Customers Article 64

Oracle

AUGUST 1, 2018

He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Research from Walker finds that, by 2020, a majority of B2B buying decisions will be made based on CX, not price. Learn more. Learn more.

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Forrester's Customer Insights

APRIL 4, 2024

In his induction speech into the Wisconsin State Bowling Hall of Fame in 2012, my dad referred to me affectionately as the “pied piper” for my ability to inspire others to go along with new ideas (example: a local bowling fundraiser that raised over $300K for breast cancer research). I had spent the past few […]

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CSM Magazine

SEPTEMBER 18, 2017

Jeff Mowatt is a customer service strategist, Hall of Fame speaker, and bestselling author. Educate towards Empathy. It’s easier to get employees to care about customers by putting them in the place of customers. The key then is to ensure all team members learn from the positive behavior. Stage a CAST Meeting. About the Author.

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ChurnZero

AUGUST 25, 2020

Godard was named to the Tech 50 list by Crain’s Business Chicago in September 2014 and to the Chicago Entrepreneur Hall of Fame in 2011. Don’t just limit yourself to searching hashtags like #CustomerSuccess and #retention. Get excited for the BIG RYG Customer Success Conference by getting to know some of our individual speakers. .

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