InMoment XI

JANUARY 16, 2024

This resource optimization not only improves the utilization of skilled human agents but also contributes to cost savings as the need for additional staff to handle routine tasks decreases. AI Use Cases in Contact Center & Examples Contact center AI is actively transforming customer service across various industries.

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

InMoment XI

NOVEMBER 30, 2023

Competitive Advantage By staying ahead of industry trends and monitoring competitor activities, reputation management software provides a competitive advantage. Monitor Online Mentions Utilize tools like Google Alerts, social media monitoring platforms, and reputation management software to keep a close eye on online mentions of your brand.

Brands 378

Brands Management Multi-Channel Social Media 378

CSM Magazine

NOVEMBER 5, 2019

We are in the fourth industrial revolution: the IConomy. Localz has helped ‘Uberize’ s enterprises in the utilities industry including, British Gas, Welsh Water, OVO, Rentokil and Autoglass. Our research has found that customers top three demands are: 89% of customers want an ‘uberized’ experience.

Communication 40

Communication Consumers Retail Customer Satisfaction 40

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Marketing 493

Marketing Automotive Hospitality Social Media 493

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Cooperative Energy Utilities: 75%. Investor-Owned Energy Utilities: 73%. Airlines: 73%.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

Call Experts

APRIL 8, 2024

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. When Did Call Centers Become the Standard?

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

West Monroe

DECEMBER 14, 2022

Today’s utilities are evolving. What does digital success look like for utilities? A clean energy future brings with it added pressure for utilities in the way of production and transmission. Full electrification will require a multi-pronged approach, forcing utilities to find creative solutions. 2-Minute Takedown.

2023 98

2023 Government Transportation Financial 98

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. For companies operating in the manufacturing industry, communication across time zones is imperative.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

CSM Magazine

NOVEMBER 7, 2018

With the rise of challenger brands, this has become particularly important for the utilities industry over recent years. Findings of the UK customer satisfaction index (UKCSI) earlier this year revealed that the utilities industry found themselves with a customer satisfaction score of 74.4 Keep the customer informed.

Interaction 221

Interaction Telecommunications 2018 2013 221

SAP Customer Experience

MAY 4, 2023

Last week the 17th International SAP Conference for Utilities and Energy took place in the beautiful city of Basel. There, I had the pleasure to welcome more than 800 customers, partners, and SAP colleagues from our Utilities and Energy Community to spend three days in interactive and inspiring workshops, roundtables,

Workshop 55

Workshop 2023 Interaction Customers 55

TechSee

DECEMBER 17, 2019

It’s no longer just about providing a reliable service to customers who have been loyal for decades – it’s about providing effortless utility customer experience. Customer churn is a fact of life for every business in every industry, including the utilities sector. Utilities must reduce customer effort.

Customer Experience 136

Customer Experience Competitive Advantage Social Media 2019 136

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. The new legislation reduces risk and decreases cost for these activities, enabling utilities to turn long-term visions into near-term projects.

Presentation 52

Presentation Transportation 2030 Roadmap 52

West Monroe

MARCH 14, 2023

In the coming months and years, expect an increasing number of utility regulatory commissions to begin ruling on third-party access to utility data—several state orders are currently examining the implications of making utility data more accessible to third parties and customers.

Government 52

Government Definition E-support Innovation 52

Uplight

FEBRUARY 19, 2024

Many of us in the utility industry keep a close watch on the annual J.D. Power 2023 Electric Utility Business Customer Satisfaction Study aren’t painting as rosy a picture Read More The post The Results are in (JDP) – Businesses Want More from their Electric Utility appeared first on Uplight.

2023 59

2023 Customer Satisfaction Engagement Customers 59

TechSee

OCTOBER 13, 2020

Optimize Staffing – make sure technicians are utilized as efficiently as possible. Utilize predictive maintenance. Studies show that unplanned downtime, which is caused 42% of the time by equipment failure, amounts to an estimated $50 billion per year for industrial manufacturers. Enhance technician utilization.

Contact Center 202

Contact Center 2025 2019 Measurement 202

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. AI is Ideal for the CX Industry The CX industry is embracing custom AI solutions for compelling reasons, and it’s no surprise why. Nexcom A/S and COPC Inc.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

BirdEye

JANUARY 25, 2024

Google Messages adoption The adoption of Google Messages varies significantly across industries, indicating diverse approaches to customer communication. Direction requests from verified profiles The frequency of direction requests highlights the Google Business Profile’s utility in guiding potential customers to physical locations.

2024 59

2024 Insights Automotive Hospitality 59

Call Experts

JUNE 15, 2023

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. When Did Call Centers Become the Standard?

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

Ecrion

JANUARY 20, 2021

To ensure that your company performs optimally, you’ll need to have a strong understanding of the trends going on in your industry. While this is important for every niche, it is especially true for businesses that operate in the utility sector. Let’s take a look at noteworthy customer experience trends in utilities.

Customer Experience 98

Customer Experience 2021 Loyalty Communication 98

West Monroe

FEBRUARY 19, 2024

The energy transition is driving a fundamental reset of the traditional utility business model. There is an acceleration of interconnections of distributed energy resources (DERs) and large-scale renewables, a generation of utility experts are retiring, and the pandemic shifted a largely in-person workforce to a hybrid one.

Innovation 52

Innovation Financial Roadmap Culture 52

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Utilize this theme across all promotional materials to create a cohesive narrative.

Events 95

Events Entertainment Transportation Workshop 95

BirdEye

JANUARY 25, 2024

Google Messages adoption The adoption of Google Messages varies significantly across industries, indicating diverse approaches to customer communication. Direction requests from verified profiles The frequency of direction requests highlights the Google Business Profile’s utility in guiding potential customers to physical locations.

2024 52

2024 Insights Automotive Hospitality 52

SAP Customer Experience

DECEMBER 19, 2023

Providing our customers, partners, and stakeholders with timely information on upcoming topics in the utilities industry is extremely important. To facilitate this, we have created a matrix that outlines the relevant topics for the next two years, helping to illustrate these highlights.

2025 78

2025 Roadmap 2024 Information 78

TechSee

JULY 29, 2020

Are your technicians fully utilized? However, according to Field Service Insights , the standard for technician utilization in the field service industry is just 64%. How Visual Assistance boosts technician utilization rates. 6 ways Visual Assistance impacts technician utilization: 1. Jonny’s had a busy morning….

Travel 109

Travel Technology Connections Consulting 109

Uplight

DECEMBER 12, 2023

Like every other industry, the utility power industry has become digital, leveraging smart meter data to understand utilization and personal data to help engagement, behavior, and personalization.

Engagement 52

Engagement 52

SurveySparrow

SEPTEMBER 26, 2023

Have you ever thought about the story behind your everyday utilities? But, have you ever wondered what makes the world of utilities tick? In this blog, we’ll look into the secrets of customer experience in utilities- from the latest trends shaping the industry to effective strategies for enhancing utility services.

Customer Experience 52

Customer Experience E-support E Commerce Customer Satisfaction 52

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. The new legislation reduces risk and decreases cost for these activities, enabling utilities to turn long-term visions into near-term projects.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. The new legislation reduces risk and decreases cost for these activities, enabling utilities to turn long-term visions into near-term projects.

Presentation 40

Presentation Transportation 2030 Roadmap 40

Kustomer

FEBRUARY 11, 2024

Considering that Zendesk makes software for every industry and markets to businesses of all sizes, Zendesk may not be the most appealing choice for companies needing a more specialized solution. Known as Zendesk Talk, this feature is particularly valuable for industries where phone support remains critical to customer service.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

ShepHyken

AUGUST 21, 2023

Top Takeaways: • Customer obsession is a crucial aspect of every business, regardless of its size or industry. Utilizing cutting-edge solutions like chatbots and AI can improve efficiency and reduce ticket volume, allowing the team to focus on handling complex support issues.

Customer Experience 62

Customer Experience Exceptional Customer Service Social Media Marketing 62

SAP Customer Experience

OCTOBER 4, 2021

Dear Utilities Community, We decided to be at the 5th Digital Utilities Europe 2021 taking place October 27-28 in Amsterdam, The Netherlands. The conference will once again bring together key industry.

2021 76

2021 Events Customer Experience Customers 76

Kustomer

MAY 15, 2023

We are confident in our vision to scale as an industry leader and we look forward to fully embracing our startup superpowers to bring innovative customer service solutions to market faster than ever before.” A New Path Forward For our customers, here’s what you can expect.

Innovation 111

Innovation Communication Loyalty Technology 111

BirdEye

DECEMBER 30, 2023

They focus on brand messaging, marketing campaigns, customer engagement, and sharing industry-related information. It includes marketing material, industry news, and updates, with a tone consistent with the brand’s image. Advertising Personal accounts are less likely to utilize Twitter’s advertising features.

Social Media 111

Social Media Advertising E Commerce Tourism 111

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. This feedback is crucial for potential clients when making decisions, as trust plays a vital role in this industry. Watch the Free Demo Now.

Insurance 111

Insurance 2023 Financial Feedback 111

Uplight

OCTOBER 26, 2023

Business customers, especially small-to-medium (SMB) customers, are notoriously hard to reach for utilities. No two businesses are alike, with the segment ranging from small mom-and-pop-shops to large multi-site chains to industrial manufacturing facilities.

Customers 59

Customers Engagement 59

BirdEye

MARCH 29, 2024

Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings. Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience. Watch the Free Demo Now.

Social Media 59

Social Media Sales Advertising Connections 59

West Monroe

DECEMBER 1, 2021

Significant time and effort is required of many utility employees, leaders, and vendor teams to successfully transform how the utility operates and improve service to customers. With that in mind, utilities have an opportunity to define or refine their analytics strategy, governance model, suite of tools, and supporting architectures.

Government 52

Government Events Metrics Measurement 52