Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities.

Travel 61

Travel Contact Center Hospitality Innovation 61

TechSee

OCTOBER 2, 2018

A Digital Twin refers to a virtual replication of a physical object – with the two linked together dynamically – enabling insights to be learned and actions to be taken within the virtual environment that can be applied to the physical object — ultimately to meet business goals. Technical Support in the age of Digital Twins.

Technology 176

Technology 2020 Innovation Consumers 176

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. “Today, consumers expect more out of their F&B experiences whether they’re staying local or traveling abroad.

Technology 52

Technology Hotels Guest Experience Hospitality 52

CSM Magazine

NOVEMBER 1, 2022

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. The 2022 CX Trends and Insights, Consumer Edition report is available to download now: [link]. Zenarate is the “flight simulator” for customer and prospect engagement.

2022 52

2022 Consumers Insights Telecommunications 52

InMoment XI

OCTOBER 19, 2021

I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform. You might be thinking, so what? customer effort).

Customer Experience 493

Customer Experience Social Media Call Center Metrics 493

SurveySensum

NOVEMBER 22, 2023

Designing Intuitive and Easy-to-Fill Feedback Forms Intuitive and easy-to-fill feedback forms can significantly impact the quality and quantity of insights gathered from users. Use the insights to refine and enhance the form’s design and usability. Let’s make your website a place customers would love to visit and return to!

Feedback 52

Feedback Customer Insights Insights E Commerce 52

Alida

OCTOBER 18, 2016

The report, The Everything Guide to Generation Z , provides statistics and insight for marketers, customer experience and innovation pros in all major industries. Download the report for more stats and insight on Gen Z. They are the first true digital natives—but they’re not blind to the limitations of technology.

Travel 279

Travel 2010 Fashion Hotels 279

Talkdesk

JUNE 22, 2020

Others like travel and hospitality businesses witnessed a spike in customer demands due to travel bans and restrictions, lacking the workforce needed to respond to it. The top three operating respondents are from industries like Technology, Financial Services and Services & Delivery.

Customer Insights 62

Customer Insights Insights Travel Hospitality 62

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

Tourism 56

Tourism Travel Customer Service E-support 56

Currency Alliance

SEPTEMBER 17, 2019

First up: the travel & hospitality sector. Travel is one of the most venerable loyalty sectors – so it may surprise some that leading brands often approach Currency Alliance, asking for help to find additional loyalty partners. Competition and opportunities have proliferated beyond travel brands’ core markets.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! And then develop insights and actions. The latest technology is not going to make up for your lack of thinking!

Technology 77

Technology Information Consumers Retail 77

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. Prius has an environmental-friendly framing around conserving gas, whereas Tesla’s is of style, technological innovation, and performance. The Takeaway. Forbes.com. 31 March 2021. 10 June 2021. <

Insights 153

Insights Customer Experience 2021 Books 153

InMoment XI

FEBRUARY 15, 2022

Then let’s take a look at three concrete examples we’ve discovered based on data our Strategic Insights Team collected from consumers and employees across North America. Well, it’s essentially bringing the digital experience to the in-store experience. Hence, “blended”. Still not getting the gist of it?

Retail 260

Retail Consumers Social Media 2022 260

Alida

JULY 19, 2016

In a new comprehensive report, Vision Critical, in partnership with the insights consultancy Maru VCR&C, set out to uncover truths and bust myths about this elusive generation. Millennials like new technologies, and they believe science can solve many of the world’s problems. TWEET THIS STAT ). ( TWEET THIS INSIGHT ).

Travel 185

Travel 2008 Financial Social Media 185

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. .

Technology 133

Technology Blog Customer Experience Social Media 133

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. But even these leading travel brands can do better. Things are improving for the travel industry, but the biggest multipliers of customer satisfaction seem largely to be left behind. There is huge market pressure to make great deals. This makes sense in some capacity.

Travel 40

Travel Hospitality Customer Journey Airlines 40

InMoment XI

APRIL 3, 2024

But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. And as digital communications channels continue to supplant traditional ones, even the most basic of interactions will soon depend at least partially on digital technologies.

Customer Expectations 260

Customer Expectations Touchpoint 2024 Omnichannel 260

Currency Alliance

MAY 9, 2022

We explain how the technology differs from legacy solutions, and how an API-first approach solves the specific business challenges and enables the marketing goals that it was built to achieve. . The last two are possibilities enabled by such a platform, which would be significantly more difficult with legacy technology.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

InMoment XI

OCTOBER 19, 2021

I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform. You might be thinking, so what? customer effort).

Customer Experience 295

Customer Experience Social Media Call Center Metrics 295

COPC

APRIL 1, 2024

Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX). The technology adoption chasm has moved us past the initial stage, where early adopters experiment with their customers.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

InMoment XI

APRIL 26, 2022

Surveys are also direct insight into your customers and information about how they feel about your company, products, and services. But not all surveys are the same, and different types of surveys can provide different insights. These surveys provide accuracy and profound insights. Paper Surveys.

Customer Experience 260

Customer Experience Fashion White Paper Insights 260

Magellan Solutions

JANUARY 19, 2024

Imagine a tired traveler being greeted warmly and efficiently. With our insights, your hotel can enhance guest experiences and streamline operations. We provide valuable insights, a strong track record, and a professional team that integrates into your operations. The front desk always prioritizes guest needs.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Magellan Solutions

SEPTEMBER 9, 2020

Over the years, technological advancements have innovated business communication. This is mainly because of the continuous advancement in the technology that made people use mobile devices more often. Its impact also reached the travel and hospitality industry faster than expected. Key Live Chat Statistics 2020 . TALK TO US!

2020 52

2020 Insights B2C E-support 52

Currency Alliance

MAY 20, 2024

Banks, just like travel companies, are emotionally important in peoples’ lives. But most people, of most income levels, would like lounge access, access to special concerts or events, a periodic thank you, a reduced interest rate, or a travel voucher from someone like DragonPass.

Banking 52

Banking Loyalty Loyalty Programs Travel 52

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His recent piece on why Companies Can’t Afford to Leave Customer Insights on the Table is a must read! Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Currency Alliance

DECEMBER 4, 2023

That is driving brands and customers alike to be more earnest in the pursuit of value a significant acceleration in the deployment of more cost-effective marketing and loyalty technology. Air Miles Middle East has been upgrading its technology and adding partners.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Currency Alliance

DECEMBER 19, 2022

This article will cover the key opportunities for AI in loyalty – and more widely in the travel and retail sectors. Customer insight and personalization – becoming able to make accurate decisions based on individual customers’ profiles rather than on broad segments. As the saying goes, ‘garbage in, garbage out’.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

AUGUST 16, 2019

But how many of those ‘partnerships’ share customer insight? Equally, Pizza Express would love to glean that insight from Tesco and British Airways, who both sell food, and are both in a position to collect all the above data points, and many more besides. A lot of great potential insight is going to waste. The partner mix.

Loyalty 40

Loyalty Insights Brands Loyalty Programs 40

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more.

Customer Journey 70

Customer Journey Insights NPS Banking 70

Customer Bliss

JUNE 6, 2018

How do you take insights from customers and drive better decision making and better product delivery? He also built an NPS program at Avis Budget Group when he was the VP of Customer Insights & Experience. Focus on where it should be years from now and how technology can be combined to make this better.

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

ShepHyken

DECEMBER 4, 2020

Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. Wrong Technology. When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI.

Roadmap 141

Roadmap Customer Experience Airlines Travel 141

CSM Magazine

OCTOBER 18, 2023

Zenarate, the leading AI Simulation Training platform for customer-facing agents, today announced a significant expansion in its language capabilities along with new “Deep Insights” reporting for improved agent feedback. The company’s AI Coach platform now supports 79 languages, the most options in the industry.

Feedback 59

Feedback Telecommunications Contact Center Insurance 59

Retently

MARCH 20, 2024

Key Takeaways CATI (Computer Assisted Telephone Interviewing) upgrades traditional phone surveys with modern technology, enabling multilingual support, better respondent management, and direct data entry into a structured database. CATI’s Technological Edge The backbone of a CATI system is its software and hardware.

Connections 78

Connections Insights Feedback Technology 78

Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Large volumes of qualitative data turn into actionable insights.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

CSM Magazine

APRIL 20, 2023

Zenarate supports the Startek Future of Work strategy by prioritizing the innovative use of technology to reduce agent effort and enable our teams to deliver world-class CX, whether in brick-and-mortar or remote roles,” said Abhinandan Jain, Chief Growth Officer of Startek. Canada, Mexico, Philippines, India, and Europe, in 15 languages.

E Commerce 59

E Commerce Telecommunications Contact Center E-support 59

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. In travel and hospitality, vacations are increasingly being booked online or via mobile apps. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Our Speaker.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. In travel and hospitality, vacations are increasingly being booked online or via mobile apps. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Webinar Details.

Consumers 40

Consumers Insights Webinar Hospitality 40