TechSee

DECEMBER 31, 2019

Beyond legal requirements – such as GDPR – businesses must find ways to build and maintain trust with customers in all areas, including messaging, pricing and customer service excellence. Greater demand for data transparency and security.

2020 136

2020 Customer Service Contact Center Social Media 136

Bold360

MAY 24, 2018

The upcoming General Data Protection Regulation (GDPR) that goes into effect this week holds us to this commitment even more so. Our team has been working hard to ensure the product is GDPR ready, thus protecting the personal data of our customers and their end-users. LogMeIn GDPR Readiness Center. In the spirit of?knowledge

Document 45

Document Engagement Events Customers 45

Magellan Solutions

JANUARY 31, 2021

A Handful Guide to Find a Legal LPO Agency. It is a feat to hire a legal process outsourcing or LPO agency, especially offshore. Clients who outsource legal services offshore are from the west. They avail legal assistance from agencies based in India and the Philippines. When undertaking such business. To an LPO agency.

Government 52

Government Document 2012 Competitive Advantage 52

Optimove

JUNE 13, 2019

And all to get ready for the new EU personal data protection regulations – GDPR, that came into effect late May 2018. But from the first time we heard of GDPR and got a handle on what it would mean, we treated it differently. We beat GDPR. GDPR gives users more control over their personal data. This year sure flew by.

Travel 40

Travel 2018 Banking Document 40

Confirmit

APRIL 30, 2018

The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. Ensuring CX data is adequately protected under GDPR. How do you ask for it? What do you need to tell them? How long can CX data be kept and used? Voice of the Customer Webinars.

Webinar 40

Webinar 2018 Customer Experience Management Information 40

Confirmit

APRIL 30, 2018

The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. Ensuring CX data is adequately protected under GDPR. How do you ask for it? What do you need to tell them? How long can CX data be kept and used? Voice of the Customer Webinars.

Webinar 40

Webinar 2018 Customer Experience Management Information 40

Magellan Solutions

OCTOBER 8, 2018

For them to completely avoid having any legal challenges or reparations, outsourcing tech support in the Philippines might be one of the best solutions. Stolen identities and financial damages can bring legal problems to tech companies. Avoiding Legal Risks With Magellan Solutions. Outsourcing Tech Support In The Philippines.

E Commerce 40

E Commerce E-support Government 2014 40

2020 Research

SEPTEMBER 5, 2023

Sago is trusted by its clients to conduct quantitative and qualitative data collection studies within GDPR guidelines. We have conducted thousands of studies in Europe, guiding our clients through the GDPR landscape. Download the Guide The post Sago’s Approach to GDPR Compliance appeared first on Sago.

Download 52

Download Consulting 52

Fox Metrics

DECEMBER 29, 2018

It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. More so, the security and protection of these supplied data from intrusion by unsolicited parties is also an issue to led to the GDPR. You can get the full gist in article 5 of the GDPR. These are basically the purpose of the GDPR.

2018 40

2018 2019 Social Media Measurement 40

Eptica

JANUARY 16, 2019

Whether this is failing to protect customer data from a cyberattack , product safety issues, poor management behaviour or legal challenges, all of these incidents impact how consumers view you. Given these issues, how can your brand win and retain their loyalty? Share this page on: Tweet.

2019 71

2019 Consumers Brands Social Media 71

CSM Magazine

MAY 11, 2018

The General Data Protection Regulation (GDPR) is a new set of rules amended to the current Data Projection Act that will soon be mandated for those businesses dealing with European consumers. This article takes a look at what you need to have in place in order to avoid being found in violation of the GDPR. About the Author.

Article 40

Article 2018 Document Information 40

Vanilla Forums

APRIL 22, 2021

In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. The UK is no longer subject to EU GDPR but, in place, has the UK Data Protection Act (2018) which was designed to be read in conjunction with EU law. You should consult with your corporate legal department about data privacy questions.

2018 122

2018 2021 2020 Consulting 122

Comm100

FEBRUARY 13, 2023

To protect students and faculty alike, legal requirements in higher education mean that institutions need to ensure compliance with relevant data privacy regulations. As schools grapple with the ethics of ChatGPT, expect to see students question school integrity where it has been adopted.

Management 78

Management Presentation Technology Information 78

Magellan Solutions

APRIL 24, 2021

Healthcare companies that are ISO/IEC 27001:2013 certified passed the numerous regulatory and legal requirements that relate to security of information. GDPR stands for General Data Protection Regulation. The European Parliament adopted the GDPR in April 2016, replacing an outdated data protection directive from 1995.

Healthcare 52

Healthcare 2013 Call Center Insurance 52

CSM Magazine

FEBRUARY 28, 2018

Client care, brand reputation and new technology have emerged as the top priorities for Legal Practices, in the third annual survey carried out by UK legal technology innovator Zylpha.

Technology 40

Technology 2017 Document Innovation 40

Eptica

MAY 15, 2019

Current concerns over privacy and data protection impact consumer trust in the big technology and social media giants, while, like many regulated industries, insurers and their processes are focused on legal compliance, often at the expense of delivering a simple experience. Download your copy of the 2019 Eptica Digital Trust Study.

Consumers 66

Consumers Automotive Insurance 2019 66

SurveySparrow

FEBRUARY 5, 2024

Doing that could get you into legal trouble. Popular examples include; General Data Protection Regulation (GDPR) in the European Union California Consumer Privacy Act (CCPA) in the United States Personal Data Protection Act (PDPA) in Singapore The rules regarding data usage across these regulations can differ greatly.

Information 52

Information Social Media 2022 Insights 52

Customer Bliss

AUGUST 14, 2018

Whether it’s a privacy policy for your website, a user agreement, or other documentation, chances are that your company has legal language that your audience is supposed to read. Does your company have fine print? For many customers, these policies are mostly a nuisance to be skimmed or ignored entirely.

Insurance 111

Insurance Books Entertainment 2016 111

Magellan Solutions

AUGUST 3, 2022

NOT General Data Protection Regulation (GDPR) compliant. At least when you hire them, you know that you are putting your money in a legal basket. NOT Payment Card Industry Data Security Standard (PCI-DSS) certified . NOT ISO 27001 certified. NOT Health Insurance Portability and Accountability Act (HIPAA) compliant. Conclusion.

Government 40

Government Call Center Insurance 2022 40

AskNicely

FEBRUARY 21, 2018

Note: This blog post is for educational purposes only, and is by no means to be considered legal advice. Please contact a legal professional for advice on how to navigate GDPR and NPS for your company, product, industry, and customers. A Super Brief Primer on the GDPR. A Few GDPR Terms to Wrap Your Head Around.

NPS 60

NPS Feedback Net Promoter Score Social Media 60

Amity

MAY 16, 2018

The GDPR officially comes into effect on May 25th, and for SaaS companies, it’s time to finalize their compliance efforts. The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation to date. Do you have questions about how the GDPR affects you and your customer data?

Customer Success 79

Customer Success Management Download Customers 79

Lithium

JUNE 17, 2019

I like to think SolarWinds has a pretty solid corporate sense of humor, especially surrounding that little four-letter word: GDPR. GDPR doesn't have to be painful, but it's also safe to say it can't be a one-size-fits-all solution. As with all laws, GDPR is up to interpretation. Don't feel dread, get read.y. Make a plan.

Consulting 40

Consulting Information Communication 40

Lithium

JUNE 17, 2019

I like to think SolarWinds has a pretty solid corporate sense of humor, especially surrounding that little four-letter word: GDPR. GDPR doesn't have to be painful, but it's also safe to say it can't be a one-size-fits-all solution. As with all laws, GDPR is up to interpretation. Don't feel dread, get read.y. Make a plan.

Consulting 40

Consulting Information Communication 40

Lithium

JUNE 17, 2019

I like to think SolarWinds has a pretty solid corporate sense of humor, especially surrounding that little four-letter word: GDPR. GDPR doesn't have to be painful, but it's also safe to say it can't be a one-size-fits-all solution. As with all laws, GDPR is up to interpretation. Don't feel dread, get read.y. Make a plan.

Consulting 40

Consulting Information Communication 40

2020 Research

NOVEMBER 9, 2022

In response, regulatory bodies step in to govern data privacy, such as GDPR in Europe, CCPA in California, and DPA in the UK. Market research falls within the parameters of GDPR, requiring agencies to identify which of the following bases are most relevant to their operations. Consumers want the right of consent, and to be in control.

Marketing 52

Marketing Consulting Consumers 2015 52

CSM Magazine

JANUARY 5, 2022

million for violating GDPR, one of the stringent data privacy laws. The legal text of these laws is so lengthy that a subtle change becomes a needle in the haystack. General Data Protection Regulation (GDPR). General Data Protection Regulation (GDPR) is counted in the robust data privacy laws in the world enforced to date.

2022 52

2022 2021 Consumers 2023 52

SurveySparrow

FEBRUARY 29, 2024

Compliance with industry regulations and standards is essential for businesses to operate ethically and avoid legal repercussions. Let’s move on to an interesting section: Types of Risk Assessment Questionnaires Risk assessment questionnaires come in different types, each with its job to keep businesses safe and legal.

Management 52

Management Financial Measurement Insurance 52

Talkdesk

MAY 18, 2020

New regulations such as GDPR (General Data Protection Regulation)— which was established in Europe but has broad international impact — have positioned privacy as a priority in every business’s short-list of concerns, compounded by non-compliance penalties. GDPR has caused European data protection authorities to become increasingly active.

Contact Center 83

Contact Center E Commerce 2020 E-support 83

Talkdesk

JANUARY 28, 2021

The ISO 27701 is an extension to ISO/IEC 27001 and ISO/IEC 27002 for Privacy Information Management System (PIMS) which is aligned with GDPR and answers to privacy principles such as openness and transparency and lawfulness and limitation of data collecting and processing. Talkdesk sees security and privacy as symbiotic functions.

Competitive Advantage 98

Competitive Advantage Contact Center Financial Information 98

customer sure

NOVEMBER 9, 2017

If you’re doing business in Europe, you’ve probably caught wind of a major new piece of legislation, the GDPR, landing on the 25th May 2018. We can’t make the GDPR go away, but we can help you make sense of the parts of it that relate to sending feedback forms to your customers. What is GDPR? The GDPR is this update.

Customer Satisfaction 59

Customer Satisfaction Feedback Government 2018 59

Forrester's Customer Insights

JANUARY 28, 2019

In the United States, Europe, Canada, and India, January 28 is designated Data Privacy Day to mark the signing of the first legally binding, international treaty that dealt with data protection and privacy in 1981. GDPR is the first step for […]

Technology 47

Technology 47

CSM Magazine

JUNE 12, 2020

And that is why the privacy of internet users (your customers included) is covered by various regulations like GDPR and CCPA. Data privacy refers to the practices that ensure the data shared by customers is only used for its intended legal purposes. Of course, these are not the only laws and regulations that you should be aware of.

Social Media 52

Social Media Definition Customer Care Consumers 52

Help Scout

NOVEMBER 12, 2018

Ensure your plan covers: Any SOC2, GDPR, or other legal concerns that may exist. Potential downsides for external strategies include language barriers, job model expectations, training, and ability to embrace your internal process, tooling, customs, and culture. These can be overcome by careful planning ahead of time.

Customer Service 40

Customer Service Culture Leadership Travel 40

Magellan Solutions

JANUARY 13, 2021

Legal Process Outsourcing (LPO) frees legal practitioners from routine paperwork. Outsourced Routine Level Legal Works. Legal Research. Legal Transcription. Intellectual Property Legal Work. These legal processes, while considered routine, are costly. . This service can cover a multitude of functions.

2013 52

2013 E-support Document 2025 52

Magellan Solutions

JANUARY 13, 2021

Legal Process Outsourcing (LPO) frees legal practitioners from routine paperwork. Outsourced Routine Level Legal Works. Legal Research. Legal Transcription. Intellectual Property Legal Work. These legal processes, while considered routine, are costly. This service can cover a multitude of functions.

2013 52

2013 E-support Document 2025 52

Fox Metrics

MAY 25, 2018

On May 25, 2018, the most significant piece of European data protection legislation in 20 years will come into force when the European Union’s (EU) General Data Protection Regulation (GDPR) replaces the 1995 Data Protection Directive. Today, we are pleased to roll out a new policy which includes legal updates and easier to read.

2018 40

2018 Document Information Measurement 40

Qualtrics

MARCH 26, 2020

In 2018, for example, 66% of US-based consumers spoke in favor of the implementation of a set of regulations aimed at the protection of their data similar to the European GDPR. Even if something the company practices is not exactly privacy-friendly, it is unacceptable to hide or disguise it from both legal and moral standpoints.

Customers 29

Customers Insurance Information 2018 29