Top 8 Zendesk Features Teardown: Advantages & Disadvantages
Kustomer
JANUARY 8, 2024
Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Disadvantages of Zendesk’s Ticketing System While Zendesk provides a complete ticketing system with support for automation and analytics — the biggest downside is its complex interface.
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