ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. Customer Success skills (playlist) : Quick tips and best practices for CSMs on the ground. The post What are the best Customer Success YouTube channels?

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Customer Success Customer Journey Mapping Customer Centricity Leadership 98

West Monroe

JANUARY 2, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. We sit down with Doug Laney, Innovation Fellow at West Monroe and author of the best-selling books, Infonomics & Data Juice, to hear the advantages of monetizing your data and how to get started now.

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2023 Healthcare Books Innovation 52

West Monroe

NOVEMBER 14, 2022

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. About the episode Execs from Health Alliance Plan of Michigan open up about their digital transformation. Who are your typical members, demographics, some information to ground us in your business? We're soup to nuts.

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2023 Healthcare Hospitality Retail 52

TechSee

JANUARY 25, 2023

He is a visionary with a demonstrated ability to identify customer needs and design a strategy that builds innovative, profitable, and scalable solutions, delivering greater customer loyalty and employee engagement. Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations.

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2023 Management Automotive Leadership 41

Beyond Philosophy

NOVEMBER 1, 2019

Some customer habits may be useful for your Customer Experience strategy, and some of them may not. We talked about how habits form and understanding your customers’ habits in a recent podcast. It’s useful to think about habit formation from the perspective of the Intuitive System and its preferences.

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Airlines Insurance Books Travel 140

Beyond Philosophy

OCTOBER 15, 2020

Lewis Carbone, a Customer Experience management expert, speaker, and founder of ExpereinceEngineering , was on a recent podcast to discuss how to get inside the customer’s mind and move to this next level of Customer Experience Management. More than hotel stays at the moment, digital experiences are crucial these days.

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Hotels Customer Experience Management Books Consulting 131

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. Check out her channel to see how this approach leads to innovative ideas for customer engagement, digital transformation, and customer-centric leadership.

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Customer Success Customer Journey Mapping Customer Centricity Leadership 52

Kustomer

JANUARY 21, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steve Walker and Troy Powell from Walker to uncover the secrets of their newest research report focused on the differences between B2C and B2C customer experience. Tips for Transforming a Customer-Centric Business.

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B2B B2C Customer Centricity Sports 95

Gainsight

JUNE 2, 2022

One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. When it comes to best practices, Gong.io

2022 52

2022 Chief Customer Officer Innovation Connections 52

Kustomer

MAY 28, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Blake Morgan joins Gabe Larsen to discuss the importance of focusing on the customer and its role in attracting more customers. She is also the author of The Customer of the Future and hosts her own podcast titled “The Modern Customer.” How are you?

Culture 52

Culture Books Customers Competitive Advantage 52

Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Tune in to learn more! Creating Loyalty that Lasts. How are you?

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ROI Books Customers Definition 143

West Monroe

MAY 8, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "The Digital Economy: Is a Recession Really Coming?" From your perspective, how will AI impact the workforce? on Spreaker.

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2023 Banking Healthcare Financial 98

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! LinkedIn: [link].

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2020 Customer Experience Magazine Consulting 132

West Monroe

DECEMBER 26, 2022

Apple Podcasts. Google Podcasts. According to best-selling author Helen Yu, there are five disconnects that inhibit a company’s growth potential. Founder and CEO of Tigon Advisory and Wall Street Journal best-selling author. I would love to hear your perspective on what it means to be digital. Group Copy.

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Technology 2022 Financial 2023 52

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Hear the full interview. Read full transcript.

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Brands Healthcare Innovation Consulting 26

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. You’re listening to the Customer Service Secrets Podcast by Kustomer. TRANSCRIPT. Intro Voice: (00:04).

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Sales Employee Experience NPS Banking 99

ShepHyken

AUGUST 14, 2023

SEO brings customers to your digital doorstep, and CX makes them stay, engage, and return. 6 Ways to Improve CX – Even if It’s Not in Your Job Description by Jeannie Walters (CX Network) Even in the absence of dedicated leadership, investment or a coherent strategy, your organization is delivering some type of experience to its customers.

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Article Customer Service 2023 Customer Retention 12

West Monroe

MAY 22, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Find out how shifting left can help your organization get ahead of the curve in today’s digital world. Moving to a shift left perspective entails an overall organizational change.

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2023 Banking Financial Healthcare 52

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Follow Antonio for his perspectives on technology and diversity. ( @ajlucio5 ). Follow Bozoma for her diverse perspective and hilarious personality. ( @badassboz ).

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Brands Leadership Books 2018 33

SmartKarrot

FEBRUARY 15, 2022

This will help you stay up to date with the trends and best practices of customer service. Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters. Having served the industry for over 25 years, Franz helps firms build transformational CX strategies.

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2022 Customer Service Social Media Customer Centricity 10

Oracle

JANUARY 11, 2021

Today’s episode is about how sales can best support the customer experience (CX) and how organizations can best support their sellers, in particular inside or digital sales reps. Which begs the question, what’s the problem with the workplace that the best solution is to get away from it?

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Sales Competitive Advantage 2020 Culture 55

West Monroe

JANUARY 30, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Listen to "Bringing the Physical and Digital Worlds Together with iHeartMedia" on Spreaker. I joined iHeart about nine years ago, and originally came in to be the Chief Operating Officer of our digital business.

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Entertainment 2023 2022 Advertising 52

Integrity Solutions

MAY 24, 2023

Selling is about helping customers make buying decisions that are in their best interests. Key Elements of Sales Training: Building A Sales Training Strategy Critical Aspects To Sales Training Success How Sales Training Motivates What Is Sales Burnout? The most important variable in the success of any salesperson is themselves.

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Sales Culture Management Leadership 52

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Aimee Lucas. Arie Goldshlager.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Aimee Lucas. Arie Goldshlager.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ReviewTrackers

AUGUST 6, 2020

We here at ReviewTrackers rolled up our sleeves and sought the opinions and experiences of marketing professionals, asking them about the best and most essential marketing certification programs and courses. As a pioneer in online marketing, I’ve never seen a strategy more all encompassing that produces results like inbound marketing does.

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Marketing Social Media Advertising Workshop 114

West Monroe

OCTOBER 10, 2022

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "What is the Digital Mindset?" About the episode Welcome to This Is Digital, a new podcast from West Monroe. on Spreaker.

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2023 2022 2021 Travel 52

Kustomer

APRIL 28, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen meets with Jochem van der Veer , the CEO of TheyDo , to learn more about what it means to be a journey-centric CX organization. A new perspective: how a vertical view changes everything. Intro Voice: (00:04).

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Management Customer Journey Roadmap Customer Service 97

Beyond Philosophy

NOVEMBER 19, 2020

I learned a few things that I would love to share with you, and discussed on my most recent podcast , regarding where we are now with Customer Experience and, perhaps more importantly, where we are heading. We hosted him to discuss this on a podcast not long ago. So, me, you know.

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Customer Experience ROI 2002 2005 133

BirdEye

APRIL 6, 2023

Market research helps you conceptualize how best to package your product to address the needs of your industry. Digital product sale 8. Freelance writing Even with all the technology that has transformed our everyday lives, written words still drive communication between people and businesses. Dropshipping 2. Print-on-demand 3.

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2023 Insurance Social Media Transportation 98

Kustomer

JUNE 27, 2022

The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022.

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2022 Customer Service E Commerce E-support 98

Integrity Solutions

MAY 23, 2023

In terms of buying behaviors, we’re seeing an increased preference for self-service and digital interactions along with general uncertainty and hesitancy (often leading to inertia or sticking with the status quo ) when it comes to the purchasing decision. It’s a very tight, narrow path to navigate.

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Sales Connections Social Media Communication 92

Kustomer

OCTOBER 15, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Brad Birnbaum , Lauren Pragoff , and Matt Dixon in a virtual summit to discuss developing customer loyalty through achieving effortless customer experiences. Effective Communication with Asynchronous Messaging.

Management 52

Management Technology Customer Service Communication 52

Kustomer

DECEMBER 24, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Greg Segall , Sean MacPherson , and Vikas Bharmbri to exchange views on the personal experience movement. Learn how these leaders relate to their customers on a deeper level by listening to the podcast below.

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Loyalty Definition Connections B2B 64

Pointillist

AUGUST 18, 2021

podcast and the Experience Maker Show. It’s no surprise that nearly all our respondents said that a journey based strategy is very or extremely important to their organization’s success. Digital Transformation Succeeds by Focusing on Your Customer. Diane Magers: Yeah, I would love to add onto it.

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Customer Journey Omnichannel Measurement Social Media 40

SmartKarrot

AUGUST 11, 2022

Then it’s time to level up your business strategies. Leveling up your business does not have to be complex, and the good news is, that we have come up with seven easy-to-follow-level-up strategies for all areas of your business. Data Collection: Data is crucial to any business and is key to leveling up your strategies.

Social Media 10

Social Media Events Sales Seminar 10

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Companies that do not have a strategy are destined for failure. Wendy Glavin.

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2016 2017 Customer Experience Social Media 111