West Monroe

JUNE 26, 2023

Listen to "5 Trends Shaping the Future of Tech" on Spreaker. About the episode Our market intelligence team analyzed market data, research, and perspectives so we could bring you invaluable insights to help you navigate the ever-evolving digital landscape. Tell us more about what that means in the context of tech trends.

2026 52

2026 B2C 2023 Innovation 52

Uniphore

JUNE 9, 2021

Empower them to perform at the highest level with employee-first tech. According to the 2020 Deloitte Global Human Capital Trends survey, 67% of organizations have yet to truly incorporate AI into their knowledge management strategy. Look at Your Tech Through a Human-centric Lens. Implement real-time embedded learning.

Engagement 98

Engagement Contact Center 2021 Metrics 98

CloudCherry

JULY 25, 2018

The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. The report focuses on “Iconic firms” and contrasts them to those that are not iconic.

Technology 170

Technology Brands Customer Experience Omnichannel 170

West Monroe

APRIL 9, 2024

West Monroe’s perspective While banks must focus not only on buying deposits through higher-priced deposit rates or brokered deposit but also proactively diversifying revenue streams, credit unions should take a refreshed 360-degree view of the landscape. This is especially true for credit unions.

2024 52

2024 Banking Financial Consumers 52

CSM Magazine

JANUARY 17, 2024

It tracked current trends in video streaming and how businesses are leveraging this power to capture audience interest, and convert it to revenue. From the audience perspective, customers use it to keep updated about the latest products, brands and deals. They are highly effective because of the quick run-through and short duration.

Communication 52

Communication 2023 Social Media Travel 52

Magellan Solutions

MAY 2, 2024

Google Google is a tech giant with over 135,000 employees. Reports show that Google now has more contractors than full-time employees. Microsoft Microsoft, another tech industry giant, has also chosen to offshore some of its work. Amazon has also offshored its research and development to Ukraine.

2030 52

2030 Call Center Culture 2011 52

Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Quadient has licensed reports and analyses from leading analyst firms, including Aspire CCS, Forrester, Gartner, and IDC. These analyst reports help describe the business benefits, market dynamics, and customer impacts of improving the way you engage with customers.

2022 52

2022 Omnichannel Customer Journey Mapping 2023 52

CSM Magazine

FEBRUARY 7, 2024

Numerous trends from the previous year will persist and exert influence on the talent and recruitment domain. Here, we will emphasize a few of these trends, such as skills-based hiring, the ongoing power dynamics between employees and employers, and the undeniable impact of AI.

2024 52

2024 Competitive Advantage 2023 Leadership 52

Uniphore

JANUARY 25, 2022

Applications considered early in their hype cycle reached maturity at breakneck speed, and our tech predictions became a reality even faster than we anticipated. And in the tech world, the answer is simple: nowhere to go but up! Last fall, we surveyed Australian consumer perspectives of video conversations. However, their no.

2022 52

2022 Healthcare Banking 2020 52

Oracle

MAY 6, 2019

High touch high tech may be next hottest CX trend. The phrase “high tech high touch” emerged in the 1980s in the New York Times #1 bestselling book Megatrends , and was later explored in depth by author John Naisbitt in a book of the same name. CX and high tech high touch.

Books 62

Books 2018 Touchpoint Consumers 62

BirdEye

NOVEMBER 8, 2023

Forrester Forrester is a research and advisory firm that provides reports, analyses, and evaluations of technology and market trends. Its reports influence business decisions and customer behaviors. Best Buy Best Buy is a retail eCommerce platform offering electronics, appliances, and tech products.

Travel 57

Travel Hotels Social Media Healthcare 57

Thematic

APRIL 12, 2023

Behavioral data provides limited perspective. Context from surveys and user interviews completely opens up your perspective, so you can make fully informed decisions. Where possible, go back to individual customers and report the fix. There is a focus on empathy for and listening to customers.

Customer Centricity 62

Customer Centricity Culture Voice of Customer Multi-Channel 62

Thematic

DECEMBER 12, 2023

This process uncovers common themes and hidden trends within these customer interactions, all on a large scale. Brands actively connect with customers to get this type of qualitative feedback for their perspectives. This facilitates a more in-depth understanding of the perspectives and needs of their target audience.

Feedback 62

Feedback Social Media Banking Insights 62

Oracle

JUNE 21, 2018

So what are the technologies that will bring new perspective to the food industry? Here are 3 key tech trends and innovations to watch. The post 3 Emerging Tech Trends That Are Changing the Way We Eat appeared first on SmarterCX. Food delivery platforms. High-quality packaging can be expensive.

Technology 52

Technology Consulting Article Innovation 52

inmoment

MARCH 3, 2020

It’s why brands are starting to invest heavily in Customer Experience (CX) and trying to better understand customer behavior trends and the factors that contribute to increased – and reduced – spending. Companies have been investing in CX, but the tech alone isn’t enough, and services alone aren’t enough.”.

2026 52

2026 Measurement Feedback Technology 52

DemandJump

NOVEMBER 4, 2020

These are known as base drivers, and can include price, distribution trends, seasonality factors, and other macroeconomic influences. With a handle on which marketing efforts work best, as well as which ones are trending up (or down) teams can plan out their strategies further into the future. The Benefits of Marketing Mix Modeling.

Marketing 96

Marketing Return on Investment Advertising Sales 96

SurveySparrow

JULY 24, 2023

They’re using tech tools to boost their customer experiences. Big data allows companies to understand patterns and trends. And, this technology lets you view your business from the customer’s perspective, helping you understand their pain points, motivations, and desires. Companies are stepping into a digital future.

Technology 52

Technology Customer Experience Customer Journey Mapping Multi-Channel 52

West Monroe

NOVEMBER 18, 2021

That report showed some significant and consistent trends in the world of consumer subscription services spending. The “consumerization” of IT, or commercial technology, is an acknowledgement that the boundaries between consumer tech and business tech have blurred. The State of Subscription Services Spending.

B2B 40

B2B Marketing B2C Consumers 40

West Monroe

NOVEMBER 18, 2021

That report showed some significant and consistent trends in the world of consumer subscription services spending. The “consumerization” of IT, or commercial technology, is an acknowledgement that the boundaries between consumer tech and business tech have blurred. The State of Subscription Services Spending.

B2B 40

B2B Marketing B2C Consumers 40

Call Experts

AUGUST 2, 2019

The Manifest is a state of tech news and how-to website that compiles and analyzes practical business wisdom for innovators, entrepreneurs, and small and mid-market businesses. For almost 40 years, we have worked tirelessly at aiding businesses with actionable reporting, simplified scripting, and customized solutions.

Call Center 68

Call Center Contact Center 2018 Healthcare 68

CustomerSuccessBox

MAY 18, 2022

Suggested blogs : Customer Success Manager (CSM): Responsibilities, Compensation, and salary trends in 2022 The Effective way to Sales, Customer Success, and Implementation Handoff Top 8 Ways to Conduct an Effective and Valuable Quarterly Business Reviews. The company offers solutions to other tech companies in the software realm.

2022 52

2022 Blog Customer Success Definition 52

ChurnZero

AUGUST 6, 2021

Push yourself to learn a new facet of Customer Success, hear a different perspective, or dive deeper into topics or specializations that interest you most. But – and it’s a big one – that thing hasn’t been said with your voice and through the lens of your perspective. Of course, nothing can replace actual practice and application.

Customer Success 98

Customer Success Webinar Competitive Advantage Customers 98

Playvox

JUNE 7, 2023

While workforce management on the whole can sound boring, high-tech, and at times confusing, there is logic to the madness. Then take a look from your agents’ perspective. It leaves a bad customer impression — Zendesk reports that 72% of customers expect immediate service. I was usually met with a blank look.

Management 52

Management Contact Center Omnichannel Metrics 52

2020 Research

APRIL 3, 2024

This tech-savvy generation recognizes the importance of maintaining a healthy balance between their virtual and real lives. In contrast, older individuals aged 55 and above exhibited an opposite trend. This discrepancy highlights the contrasting perspectives on the impact of social media breaks between different generations.

Social Media 52

Social Media Download Insights Article 52

Experience Investigators by 360Connext

JANUARY 23, 2024

Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Former CX “Trends” to Leave Behind 1. AI isn’t just about tech; it’s about empathy.

2024 143

2024 Customer Experience Omnichannel Customer Journey Mapping 143

Answer Dash

OCTOBER 15, 2018

Our team at BrightTALK recently had a chance to interview a number of marketing professionals and get their thoughts and predictions about some of the key trends in B2B marketing. The Demand Gen Benchmark report found that 49 percent of respondents identified account-based tools as a top priority.

B2B 76

B2B Marketing Customer Experience 2002 76

SmartKarrot

APRIL 3, 2023

Create retention strategies that are focused on monitoring, reporting, and delivering against specific goals and KPIs for customer success. Handle escalations from your direct reports and use a rigorous approach to escalate to the executive team. condense and provide our clients with actionable information via reports.

Customer Success 19

Customer Success Customers ROI Sales 19

SurveySensum

JULY 6, 2023

You’re a savvy marketer at Reliance Trends. Even as a retail giant , Reliance Trends struggles with customer retention. So, get ready to shift your perspective from a transaction-focused mindset to a customer-centric approach. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 6, 2023

You’re a savvy marketer at Reliance Trends. Even as a retail giant, Reliance Trends struggles with customer retention. So, get ready to shift your perspective from a transaction-focused mindset to a customer-centric approach. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

Gainsight

SEPTEMBER 29, 2021

Dashboard information that reports on login and use are good indicators of adoption and use. Reporting the findings of the system is core to your Data analysis. You need to understand what is going on in your customer base according to past predictors and current trends. Can you tell when a green customer is about to churn?

Net Promoter Score 59

Net Promoter Score Customer Success Leadership Chief Customer Officer 59

LiveChat

FEBRUARY 1, 2019

To help you start, I’ve pulled the main takeaways from LiveChat 2019 Customer Service Report that you should focus on. It’s worth mentioning, the report is based on the data from 25k companies representing 19 industries. Take action and you’ll be prepared to buck the trend of declining customer satisfaction. Data we considered.

2019 57

2019 Customer Service 2017 Customer Satisfaction 57

Oracle

DECEMBER 17, 2020

This annual report recognizes cities using technology to better serve citizens — including new challenges brought about by the pandemic. One city that’s embracing this tech-first perspective is New Mexico’s most populous city. Trend of the week: Appointment setting. Appointments may not feel like a new trend.

Government 52

Government Banking 2020 E-support 52

Oracle

DECEMBER 4, 2019

One explanation of this trend is that a high proportion of you want to become entrepreneurs and take control over your livelihoods. In your eyes, this perspective makes sense, given that you grew up one of the most tumultuous periods in American economic history. Support your teammates.

Interaction 44

Interaction Leadership Management Innovation 44

West Monroe

MARCH 6, 2023

Throughout the season, we sat down with fascinating guests and learned how to apply the digital mindset, the value of taking risks, how to embrace failure, and the trends, technologies, and challenges companies are facing today. From the customer's perspective, how do we understand everything about any one of our patients?

2023 52

2023 E Commerce Innovation 2024 52

West Monroe

MARCH 6, 2023

Throughout the season, we sat down with fascinating guests and learned how to apply the digital mindset, the value of taking risks, how to embrace failure, and the trends, technologies, and challenges companies are facing today. From the customer's perspective, how do we understand everything about any one of our patients?

2023 52

2023 2022 E Commerce Innovation 52

ChurnZero

AUGUST 6, 2021

Push yourself to learn a new facet of Customer Success, hear a different perspective, or dive deeper into topics or specializations that interest you most. But – and it’s a big one – that thing hasn’t been said with your voice and through the lens of your perspective. Of course, nothing can replace actual practice and application.

Customer Success 52

Customer Success Webinar Competitive Advantage Customers 52

Oracle

JANUARY 11, 2021

Download the report here. It’s my trend of the week. Trend of the week: Burnout. Those challenges were brought to light in a new report which is our research of the week, titled Getting Past the Breaking Point of Yesterday’s CRM. Download the full report here. Bringing 2020 to a close.

Sales 55

Sales Competitive Advantage 2020 Culture 55