Guavus

SEPTEMBER 1, 2020

Almost all deployed analytics products need customization based on real-time customer data and business goals. With the explosion of mobile applications, OTT services and Internet usage, the volume of subscriber data has grown exponentially. Capitalizing on new opportunities like monetizing the data via various marketing campaigns.

Insights 57

Insights Competitive Advantage Advertising Measurement 57

inmoment

DECEMBER 10, 2019

And, for any initiative, customer data is the perfect place to start adjusting your strategy. Our webinar, “From Information to Innovation: Using Customer Data to Drive Product Innovation,” helps you identify ways to leverage your CX program to sustain product enhancements that delight customers and drive loyalty. Proactivity.

Innovation 40

Innovation Feedback Webinar Customer Voice 40

Gainsight

JULY 11, 2023

AI Serves the Content Customers Need If you’re in Customer Success, then you know that guiding customers through every step of onboarding and adoption can be exhausting without great self-service resources. Imagine: Instead of manually combining, searching for, and surfacing existing content to users, what if the system could do it for you?

Competitive Advantage 40

Competitive Advantage Customer Success Leadership Customer Journey 40

Optimove

JUNE 27, 2019

For example, since the Optimove UI enables marketers query customer data, create sophisticated customer segments (without knowledge of SQL), access predictive analytics, analyze campaign performance, and produce detailed BI reports, IT no longer needs to allocate resources for these recurring tasks.

Technology 73

Technology Marketing Document Healthcare 73

Bob Hayes

NOVEMBER 5, 2017

A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. machine learning, data science, data integration, data platforms, in-depth studies).

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

Lithium

MARCH 2, 2021

Titans will be rewarded for their continued engagement with Khoros with a wide range of networking opportunities for personal and professional advancement and increased access to Khoros' resources. Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Let’s talk about what to do with all the data you have gathered from your analysis!

2021 52

2021 Webinar Roadmap Omnichannel 52

Bob Hayes

NOVEMBER 5, 2017

A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. machine learning, data science, data integration, data platforms, in-depth studies).

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94

Natalie Petouhof

OCTOBER 11, 2016

Because most organizations lack the resources and skills for custom app development, successful projects require development on an IoT platform or solution. IoT data solutions offer a place to start by combining many of the tools needed to manage a deployment from device management to data prediction and insights, all into one offering.

Customer Experience 49

Customer Experience Document Events Reference 49

ChurnZero

OCTOBER 22, 2020

Your choice will largely depend on your scope, budget, resources (expertise), and timeline for the software – this is obvious. ChurnZero’s components range from big-data ingestion, advanced analytics, and health scoring to large-scale workflows, numerous native integrations, and fully-automated alerts and campaigns.

Customer Success 59

Customer Success Technology Customer Retention Customers 59

Comm100

JULY 11, 2019

The human brain has an amazing capacity to process vast amounts of data simultaneously. Your brain has concurrently recognized height, build, gait, gestures, and loads of other data points to tell you ‘hey, there’s Sarah!’. Data analytics not in your domain? There are many examples of businesses already doing just that.

Contact Center 48

Contact Center 2010 Social Media 2016 48

West Monroe

APRIL 19, 2022

When smaller suppliers don’t have the technical footprint to manage data or enable the necessary interfaces—for example, APIs between ERPs or EDI between logistics partners, customers, and manufacturers—the relationship must rely on spreadsheets and manual processes, such as on-the-water reports.

2022 52

2022 Leadership Technology Automotive 52

Clarivate

APRIL 3, 2024

For more resources on AI in IP view our webinar and special report: Webinar: Is AI the dawn of a new era for IP practitioners? The role of data and analytics The panelists all agreed that intellectual property data and analytics are becoming increasingly central to the IP profession. How IP practice meets the coming wave.

White Paper 59

White Paper Technology Webinar Government 59

ChurnZero

DECEMBER 11, 2020

For instance, look at ChurnZero which provides big-data ingestion, advanced analytics, health scorin g, large-scale workflows, native integrations, and campaign automation – not to menti on t he security, scalability, and interconnecti on of all that functionality. . ROI Calculators for Customer Success Software .

Customer Success 59

Customer Success ROI Leadership Technology 59

Experience Investigators by 360Connext

OCTOBER 3, 2023

At their core, text analysis tools ingest written communication to assess if the language is positive, neutral, or negative. You’ll find many resources ( like this one , which you can start with) on how to interpret non-verbal cues, and how to train others to do so.

Feedback 270

Feedback Social Media Hospitality Hotels 270

Guavus

JANUARY 21, 2019

Data speeds of up to 20 times faster than existing LTE deployments at 10 or even 20 gigabits per second will make new apps and services—such as ultra-HD video and fixed wireless Internet—a reality over the mobile network. Real data points are crucial to understanding why one product of service offering was successful and another failed.

Wireless 42

Wireless 2025 Connections Definition 42

BirdEye

OCTOBER 24, 2023

By automating internal processes, you can enhance your online presence and improve patient satisfaction without draining valuable time or resources. What are the insights we can quickly glean from what the data is telling us? Data is just data, right? The average star rating was two point something — maybe 2.5

Healthcare 57

Healthcare Hospitality Consulting Retail 57

Thematic

JANUARY 21, 2020

While I’d love for everyone to be using ours, I understand that you might have the resources, time and the data required to build one in-house. . How to think about data storage, ingestion and GDPR? Read 50 to 100 pieces of feedback, and it already feels like Big Data! Data architecture and engineering.

Feedback 105

Feedback Roadmap Metrics Customer Service Representative 105

Guavus

JULY 16, 2020

Guavus provides an “ operator-friendly ” analytics experience, which is a simplified on a single pane of glass where CSPs need not be data scientists or big data experts – this allows them to focus on their core business and value. Ingest the data from network management system, enrich and consolidate via in memory streaming.

Insights 69

Insights Events Measurement Marketing 69

West Monroe

APRIL 4, 2023

That means data—more of it and more opportunity to create value from it. By introducing new capabilities to analyze sensor data from 375,000 connected vehicles, Navistar has helped vehicle owners reduce maintenance costs by up to 40%. This saves significant time and costly trial and error and has become a source of value.

2023 52

2023 Measurement 2030 Leadership 52

Inbenta

JUNE 2, 2021

The sudden switch to remote work has introduced additional work to Human Resources, who have had to revamp their people management operations and respond to the massive influx of employee requests for assistance. Automating recruitment efforts. But chatbots can also be used as part of a recruitment process.

Seminar 83

Seminar Document Virtual Agent Information 83

PK

APRIL 13, 2020

Communication , informed by accurate data and insights , with key suppliers will ensure a coordinated response. Conduct inventory run-out analysis to determine how long it would take for the inventory to run out of stock, especially for critical material resources. Data needs to be instantly available through visual dashboards.

Events 64

Events Transportation Financial Leadership 64

CSM Magazine

NOVEMBER 3, 2023

With a corpus of billions of training data records underlying them, they’ve already absorbed the relevant patterns and key phrases, not just for standard requests, but also for niche and a plethora of domain-specific interactions. Early adopters have the power to set new standards for customer service.

Customer Service 52

Customer Service Average Handle Time Competitive Advantage Social Media 52

ChurnZero

AUGUST 27, 2021

Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources. Eliminate Manual Data Digging. CSMs spend the majority of their time mining for valuable data and success KPIs. . Between data and design, it can take hours.

Touchpoint 98

Touchpoint Metrics Customer Success Document 98

Pointillist

APRIL 17, 2019

You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. But standing in your way are existing customer data management challenges. Today, the number of customer data analytics tools are overwhelming.

Customer Journey Mapping 51

Customer Journey Mapping Customer Journey Touchpoint Multi-Channel 51

Pointillist

JULY 25, 2018

In either case, you likely have questions around what use cases to pick, how to create a project team and how to prepare your data. Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. No background in data science is necessary.

Customer Journey 93

Customer Journey Events Metrics Government 93

Totango

OCTOBER 25, 2023

It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.” Consolidating these numerous systems into a data warehouse that connects with Totango is our best opportunity.

Customer Experience 108

Customer Experience Customer Journey Customer Success Connections 108

ChurnZero

FEBRUARY 22, 2024

1: Data-driven personas bring hyper-relevance to customer marketing campaigns. Prospective customers expect it, which is why your marketing team spends a ton of time and resources to build detailed personas of prospect segments, what they need, and how to reach them. Relevance is your marketing team’s north star.

Marketing 52

Marketing Events Multi-Channel Customer Centricity 52

Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! You could consider building an in-house solution - but this will take considerable time and resources. Your text data is transformed into actionable insights in real time, making it easy for everyone to make the right decisions.

2022 71

2022 Document Social Media Feedback 71

West Monroe

SEPTEMBER 26, 2022

It starts with data. End-to-end intake and analysis of data from every touchpoint—both physical (e.g., A 2019 Forrester report noted data warehouse automation platforms—that is, technologies that automate data ingestion and management—can “close the data-to-insight gap.”

Travel 52

Travel Innovation Sales Touchpoint 52

Kustomer

OCTOBER 4, 2021

Data is another essential part of successful AI implementation. If you don’t have previous data for how customers responded to different situations, how can you teach the AI to distinguish between needs, solutions, or FAQ articles? Your AI strategy is only as good as your data.”. There’s just too much data, right?

Contact Center 105

Contact Center Omnichannel Consumers Article 105

Kustomer

MARCH 10, 2021

In this month’s edition, we discuss how a business was able to easily style their auto response e-mails, how integrating data powers a better agent experience, and the power of intelligent routing to get urgent issues solved more quickly. Stepping Up Messaging — No Dev Work Needed. Dynamic Routing to Service Guests Quickly.

E-support 98

E-support Books Document Information 98

Thematic

DECEMBER 12, 2018

Maybe you’re debating whether to hire a data scientist in-house to analyze it all manually, or go the agency route? Do you hire 1) someone internally to analyze your data manually or using data science techniques, 2) hire a third party agency or 3) get an online software service (SaaS)? Outsourced data analyst.

Feedback 69

Feedback Net Promoter Score Insights NPS 69

Wootric

MARCH 31, 2021

Pulling CX data into new types of models. Now you’re processing thousands of responses to gather data on specific customer needs, new product features, or potential pain points in the customer journey. The trouble is, this data is all over the place, siloed within different teams. Learning the math behind effective segmentation.

Insights 52

Insights Feedback Customer Journey NPS 52

ChurnZero

AUGUST 27, 2021

Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources. Eliminate Manual Data Digging. CSMs spend the majority of their time mining for valuable data and success KPIs. . Between data and design, it can take hours.

Touchpoint 52

Touchpoint Metrics Customer Success Document 52

Optimove

AUGUST 8, 2019

2019 is the year of the customer data platform (CDP). Marketing analysts and thought leaders have shared their frustration over disconnected customer data, and requests for CDPs are sprouting up like wildflowers in the spring. The First Layer: Data Aggregation and Storage. The CDP Tech Stack – From the Bottom Up.

Customers 76

Customers Events Insights Customer Journey 76

Circular Edge

FEBRUARY 27, 2024

Real-time JDE order ingestion, especially for ECOM and RTL orders, proves resource-intensive. Challenges Enabling JDE to Ingest orders with minimum contention with other messages that contest for the same application. To optimize performance, load-balanced AIS Servers and a Dedicated Enterprise Server were deployed.

Retail 52

Retail Books Reference Sales 52

Pointillist

JULY 25, 2018

In either case, you likely have questions around what use cases to pick, how to create a project team and how to prepare your data. Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. No background in data science is necessary.

Customer Journey 43

Customer Journey Events Metrics Government 43