Experience Investigators by 360Connext

OCTOBER 3, 2023

These tools can also work during video calls with customers! If you’re using video chats or other face-to-face methods of interacting, ask your agents to “read” expressions the same way that tools can. If your company is against using AI for this purpose, you can use manual methods.

Feedback 270

Feedback Social Media Hospitality Hotels 270

TechSee

MAY 18, 2023

VIS uses photos and videos taken from ordinary smartphones with no special hardware, data scientists, or AI specialists required. Comprehensive support and training: TechSee offers a range of support and training resources to help partners maximize the VIS platform.

Competitive Advantage 109

Competitive Advantage Telecommunications Insurance Innovation 109

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Google also prioritizes video content.

Marketing 95

Marketing Social Media Demo B2B 95

SurveySparrow

APRIL 23, 2024

In this comprehensive guide, we will be diving deep into the art form that is a great video storyboard, from the benefits to how you can create one for your videos. What is storyboard A storyboard is like the blueprint of your video project that helps you plan and organize your shots pre-production or before filming begins.

Roadmap 52

Roadmap Feedback Advertising Communication 52

BlueOcean

OCTOBER 4, 2022

Today’s 6 th graders —who are playing video games on a TV while their laptop shows someone else playing video games on YouTube all while talking with friends through a PlayStation headset—are tomorrow’s customers. Are you ready for the customer of the future? And it’ll happen faster than you could ever expect. Words to live by.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

Experience Investigators by 360Connext

DECEMBER 15, 2023

Their support will ensure CX initiatives receive the cross-company support and resources they deserve (and need to thrive). Ask your customer to share their story via video interview and then send that to your employees throughout the organization. Don’t let worries about budget or resources or logistics get in the way.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Experience Investigators by 360Connext

SEPTEMBER 19, 2023

Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?! Strategies like creating new implementation videos or FAQ documents to guide your customers can be the baby steps to get to the outcomes you want.

Net Promoter Score 248

Net Promoter Score Customer Journey Feedback Metrics 248

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Contact Center E-support Call Center 109

TechSee

AUGUST 15, 2021

Visual assistance refers to a live video engagement between the OEM and dealer needing assistance. Both see the same physical environment, and the OEM agents or technician can use the power of video, Augmented Reality and Computer Vision AI to guide the dealer. What is Visual Assistance? Assisted Service.

Management 207

Management Contact Center B2B Innovation 207

Experience Investigators by 360Connext

AUGUST 17, 2021

This often means creating a team of leaders who regularly meet to discuss priorities, resources and accountabilities that drive CX forward. Check out these resources: [Article] Create Your CX Charter with These 6 Questions. Video] Struggling to Manage CX? Video] You’re 5 Questions from a CX Mission Statement .

Customer Experience 364

Customer Experience Net Promoter Score Customer Journey Document 364

BirdEye

NOVEMBER 30, 2023

This would depend on your marketing budget, competitor analysis, resource availability, and target audience. Some tips for travel agencies to accelerate the impact of their social media presence are: Post niche-specific content regularly with photos, videos, and customer experiences. Showcasing video testimonials by customers.

Travel 110

Travel Marketing Social Media Hotels 110

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. The big prediction (at least for me) is the use of video to create a better experience. I’ve touched on this topic in the past, but the capabilities for video to enhance CX is better than ever.

2024 78

2024 Article Customer Service Government 78

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

Engagement 109

Engagement Technology Culture Omnichannel 109

SurveySensum

SEPTEMBER 25, 2023

In today’s world video marketing is on fire! Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? Customer feedback is a valuable resource for video marketing.

ROI 52

ROI Feedback Marketing Social Media 52

Team Support

MAY 3, 2023

However the current economic climate is forcing more companies to make tough decisions regarding where to focus their resources. A self-service ticket deflection tool means that the support software is able to direct the customer to the most appropriate resource that assists them with finding a solution to low complexity problems.

Customer Satisfaction 98

Customer Satisfaction Loyalty Customers Interaction 98

TechSee

FEBRUARY 23, 2023

There is a substantial investment from support leadership, often enabling greater agility of contact center resources as agents can support a broader catalog of products. This post will explore how to accomplish upskilling effectively, mitigate some of its key risks, and why visual support helps.

Contact Center 124

Contact Center Average Handle Time Technology Reference 124

TechSee

MAY 11, 2023

If a retail company doesn’t have enough staff or resources to properly maintain the machines, they may break down more often. It’s a lot to ask a non-technical employee to pull out a user manual or watch a YouTube video to figure out what’s broken.

Reference 109

Reference Retail Technology Consumers 109

TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Go visual: Whenever possible, always offer visual information as a primary option – images, videos, or other visual engagement opportunities.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

Customer Bliss

SEPTEMBER 25, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. Provide them with resources and the ability to rethink what they do. Want to get these videos delivered straight to you?

Chief Customer Officer 216

Chief Customer Officer Insurance Financial Technology 216

BlueOcean

APRIL 24, 2024

It’s important to recognize that composing and implementing ESG standards within any organization is a complex process, requiring tremendous resources and investments. If so, describe your current commitment to optimal environmental performance including any current certifications.

Contact Center 177

Contact Center Government Measurement Document 177

Lithium

JUNE 6, 2023

We have lots of resources to help you give your customers the experience they are expecting from you. Khoros Fresh Features Video: Resources and Q&A Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now.

2023 52

2023 Webinar Events Metrics 52

Beyond Philosophy

AUGUST 27, 2022

10:45 Hogarth’s research indicates that there are two environments under which intuitions form, kind and wicked, which has a video that explains it well. 15:51 We discuss how you might not always know which kind of environment you are in, kind or wicked, and are often fooled; this video also explains how people get fooled and why.

Books 141

Books Consulting Financial Customer Experience 141

TechSee

MARCH 9, 2020

Keeping safe with video support. Video is emerging as a key technology that enables companies to conduct business as usual during crisis events when physical proximity is impossible or strongly discouraged. The field service industry relies heavily on highly specialized human resources.

Travel 136

Travel Contact Center Transportation Insurance 136

Gainsight

OCTOBER 17, 2023

Here’s the problem: Resources are few and far between. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Budgets are tighter than ever.

Leadership 52

Leadership Social Media Article Engagement 52

BirdEye

FEBRUARY 21, 2024

Multimodal capabilities: Gemini goes beyond text, interpreting images, audio, and videos – a capability not present in BARD. A wider range of model sizes: Gemini comes in three versions (Ultra, Pro, and Nano) to suit various needs and computational resources, unlike BARD’s single configuration.

2024 59

2024 Document Innovation Demo 59

TechSee

JULY 1, 2022

This entire visit could have easily been conducted via a video call, providing me (the customer) with a faster resolution to my problem, and while improving their operational efficiency and reducing fuel costs. Today, this EV charging provider conducts this entire process via a remote live video call.

Technology 109

Technology Engagement Transportation B2B 109

Customer Bliss

JUNE 17, 2020

Resources to Help Turn These Behaviors Into Habits. Share these videos with your team to highlight the ways we should behave moving forward. Get blog posts, articles, and videos straight to your inbox by subscribing below! In this Pandemic, Move How You Listen to Customers—From ASKING to UNDERSTANDING.

Financial 186

Financial Article Blog Feedback 186

ShepHyken

SEPTEMBER 22, 2023

With the switch-to-video feature, customers can seamlessly switch to a live video chat with a customer service representative without leaving their preferred channel. According to Salesforce, 52% of customer care teams utilize online chat or live help, compared to 81% of consumers.

2023 60

2023 Customer Service Customer Service Representative Customer Care 60

Totango

MAY 13, 2022

Video tutorials and transcripts. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? Video tutorials: Vidyard. Video transcripts: Trint.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

ShepHyken

JANUARY 4, 2024

Engage customers through video content With the rise of social media, we have discovered that video content performs fantastically well. It is the number one resource for conveying a message concisely and directly and keeping viewers’ attention. This positive brand association is a powerful driver of customer loyalty.

Loyalty 63

Loyalty Customer Retention Social Media 2024 63

delighted

MAY 4, 2022

Examples of this include a knowledge base or help center, tooltips in your platform, an interactive FAQ chatbot, how-to video content, and more. Make your resources easy to find and navigate. But for this resource to be useful, customers have to be able to find what they’re looking for! Why is customer self-service important?

Article 81

Article Measurement Effort Score Customers 81

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Customer Experience 88

Customer Experience Contact Center Consulting Financial 88

BirdEye

JANUARY 12, 2024

Cost-effectiveness Focusing your resources on a specific geographical area allows for a more strategic marketing budget allocation. This approach reduces the waste of resources on uninterested demographics and enhances ROI by targeting users with a higher propensity to respond to your local offerings. Watch the Free Demo Now.

Social Media 109

Social Media Marketing Events Advertising 109

BirdEye

MARCH 15, 2024

In these instances, deleting your YouTube channel is a smart move to protect your digital assets to enhance social media reputation management to focus your resources that drive maximum impact. If there are any videos or data you might want to access in the future, Access Google’s Takeout feature to back up your content.

2024 59

2024 Social Media Demo Download 59

Russel Lolacher

SEPTEMBER 3, 2020

We have a finite amount of resources: time, people power, skill sets, etc. Video, graphics, podcasting, blogs, news releases… all don’t just drop out of the sky. To get an idea, let’s look at one of the easiest forms of content to repurpose: VIDEO. This video already has some great visuals you can use for inspiration.

Transportation 123

Transportation Social Media Definition Blog 123

Comm100

MARCH 6, 2024

Cost-Effective Live chat can be more cost-effective than phone support, as it requires fewer human resources to manage the same volume of customer queries. If this is a concern for you, then adopt a live chat solution that offers integrated audio and video chat.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

BirdEye

DECEMBER 14, 2022

Video stories 5. Live videos 6. Posts like live video tours, product previews, employee features, and fan thank yous all fall under this category. Most social media content types, especially videos, images, and stories, can be used for this. Videos are easier to make and more engaging than ever. Written posts 3.

Social Media 98

Social Media Entertainment Webinar White Paper 98