CSM Magazine

APRIL 21, 2023

Outsourcing business processes is a great way to free up time, reduce costs and increase the efficiency of your business. Not to mention that with remote-only workforces continuing to grow, using outsourced talent is becoming the norm. There are many reasons why it is smart to outsource some of your operations.

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West Monroe

APRIL 19, 2023

High-tech and software companies continue to have compelling visions for their organizations and make strides to foster digital agility within them. Many are taking a more optimized approach to product development, data-driven decision-making, people strategy, and the overall operating model.

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Magellan Solutions

APRIL 16, 2020

Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. In fact, a lot of key industry players are taking advantage of offshore outsourcing. Procter & Gamble.

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Magellan Solutions

SEPTEMBER 16, 2021

Why is there a need for an IT outsourcing service ? How our trusted tech support team improves your user experience. Magellan Solutions tech support goes beyond problem resolution. Listed below are some of our strategies in providing outsourced technical support : Bots (and AI) Can Improve Tech Support.

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Magellan Solutions

NOVEMBER 15, 2023

Here are some reasons why shared call center outsourcing for SMEs is beneficial for the growth SMEs. By utilizing cutting-edge communications technologies, call center outsourcing for SMEs may expect quality data management, boost client relations, and operational efficiency.

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Magellan Solutions

APRIL 24, 2020

Around the world, there are hundreds if not thousands of companies that outsource IT operations. In fact, many of the most well-known technology companies today have outsourced development tasks during their early stages. Based on the latest figures , the total contract value of global IT outsourcing is US$66.5

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transcosmos Information Systems

FEBRUARY 5, 2019

The benefits of outsourcing are aplenty – reduced costs, streamlined operations, increased flexibility for your business, and more. With fast-paced innovations in tech, the outsourcing industry is poised to evolve, too. RPA can speed up your response times significantly.

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ShepHyken

MAY 10, 2019

This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team. However, whether you’re working with a small or large business, there’s a way to navigate around the lack of resources for customer support, and that is through outsourcing.

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Magellan Solutions

JULY 23, 2021

A comparison of technical support outsourcing in Vietnam, India, Poland, and the Philippines . Planning on beginning or enhancing your current call tech support outsourcing activities? Making a wise decision regarding the right outsourcing destination is critical. . What you can expect: Skilled Software Developers.

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Magellan Solutions

NOVEMBER 24, 2021

We all know what an outsourced technical support is. It is when you outsource your processes involving computers, websites, and the internet. . But what happens when your tech support becomes a service? IT support-as-a-service is quite similar to Software as a Service (SaaS). IT help desk outsourcing. Salesforce.

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Magellan Solutions

JULY 13, 2020

Software-as-a-Service or SaaS is one of the fastest growing branches of the tech industry. To help meet market demands, some companies turn to SaaS outsourcing. What is SaaS outsourcing? What is SaaS outsourcing? It can also cover almost any business function, from product development to payroll accounting.

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BlueOcean

SEPTEMBER 30, 2018

When outsourcing your company’s customer support – whether for the first time or the fifth time – the relationship is understandably complex. TL;DR: When outsourcing your company’s customer service, you can’t solely rely on an unwritten set of rules or assumptions. And nothing takes a toll on relationships quite as quickly as stress.

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CSM Magazine

JUNE 4, 2020

Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla. 8 Top challenges for contact centre outsourcing. But what is the impact on consumers, businesses and their shareholders?

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Magellan Solutions

OCTOBER 26, 2021

These are the pros and cons of outsourced technical support that you should know. In the modern business landscape, outsourced technical support is a necessity. Nowadays, IT outsourcing often involves the following: Software development, . Application design, development and maintenance. Data management.

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PK

MARCH 23, 2020

For many tech companies, legacy manual processes may be holding back the organization from achieving streamlined operations, a faster delivery or a better customer experience. To help tech companies identify opportunities for RPA, I’ve put together a few examples of RPA projects that any tech company would benefit by replicating.

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CSM Magazine

JUNE 30, 2022

Identifying talent to fill the gap when it comes to a company’s tech needs can be a difficult task. Seeing that the IT outsourcing market is heading for the US400.00bn mark, the process of hiring dedicated software teams will afford businesses long-term benefits which are essential for them to thrive. Benefits: 1.

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Magellan Solutions

MARCH 4, 2020

The outsourcing industry of India has experienced rapid growth over the years. When outsourcing minor business aspects, companies would consider India. In a recent survey conducted in the USA, 85% of American companies that outsource to India deploy their non-core business processes. American Express .

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Magellan Solutions

JUNE 18, 2020

With a little third party help, even a FinTech startup can rapidly boost operations — through Fintech outsourcing. What is FinTech Outsourcing? FinTech is one of the fastest-growing tech sectors, with over 20,000 FinTech businesses around the world as of 2020. What are the services that a FinTech company can outsource?

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CSM Magazine

FEBRUARY 24, 2020

In 2020, more tech companies are expected to make use of recruitment process outsourcing (RPO). Due to a critical shortage of software engineers in the USA, IT companies need external help. In this article, we’ll speak about the top 5 benefits of RPO for tech companies and why you can’t do offshore IT recruitment by yourself. #1:

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Magellan Solutions

JUNE 22, 2021

Innovating your insurance accounting outsourcing through digitalization is one way to adapt with the ever changing situation of the industry. Insurance accounting outsourcing has been a big help for any small businesses. Developers create an app so that clients can check their insurance application. Analyzing Large Data.

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Call Experts

JUNE 3, 2021

How to enhance the client experience in an age of quickly progressing tech with contact center services? It is time to use trusted outsourcing to accomplish your business needs, decrease your overhead, and support your clients. If you currently have an unsuccessful outsourcing partnership, then you get it. Microsoft ).

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Magellan Solutions

SEPTEMBER 8, 2021

With the number of Customer Support Outsourcing Services in the country, what is the best? There is really no possible way to rank all of the customer outsourcing services in the country as each SMEs and large company has different needs and demands. Ranking Outsourcing Services. Well the answer to that is, it depends.

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Magellan Solutions

JUNE 6, 2022

It is the reason why foreign corporations love to outsource in the country. Philippine Economic Zone Authority (PEZA) grant authorization to an outsourcing company. Philippine Outsourcing Hotspots for Your Company. This is also similar to your outsourcing destination. They will use this to operate in different places.

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Magellan Solutions

JUNE 14, 2023

They can conduct market research, develop new products or services, and create marketing materials. Good VAs are highly tech-savvy. They know how to operate different telecommunication devices and software systems, including sales monitoring, reporting, writing, and graphic design tools. Many VAs use virtual assistant software.

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Magellan Solutions

OCTOBER 5, 2021

This is your ultimate source of information when you decide to outsource back office services. Back office services continue to improve for the better, thanks to outsourcing. In general, back office outsourcing has been the go-to for businesses, from industry players to SMEs. Traditional Back Office. Modern Back Office.

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Magellan Solutions

OCTOBER 23, 2023

Let’s consider the case of a tech support company updating its inbound telemarketing scripts to be more approachable and solution-focused. Take for instance a financial software company improving its telemarketing process to handle technical inquiries efficiently. Proactively managing inquiries fosters loyalty and sales potential.

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Magellan Solutions

FEBRUARY 26, 2022

Outsourcing is synonymous to business expansion. When a business aims to make it to the top of the food chain, outsourcing is one of the best ways to do so. used outsourcing to improve the business. A business not already outsourcing is like missing one of the biggest innovations of the human workforce. Let’s be real.

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Magellan Solutions

JULY 12, 2022

Acquiring an inbound call center might seem like a big, costly decision to make, but with outsourcing, you’d be surprised how convenient and cost-effective it can be. . Customer service call centers are the most known and most widely used type of inbound call centers, and is also the trademark service of outsourcing. Technical Support.

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CSM Magazine

JUNE 18, 2020

Without a software product that is of true quality to their end-users, these companies will fail. The only way to ensure that a product is living up to expectations, or exceeding them, is through a stringent and thorough quality assurance process completed by an experienced software QA tester. The Top QA Trends of 2020.

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Magellan Solutions

JULY 17, 2021

Let’s check some insurers’ responsibility and why it is practical to just outsource claims processing. Outsource claims processing has become a reliable solution for insurance companies wanting to optimize their operation. . Thus, they will look for an offshore insurance process outsourcing provider to lend them industry experts.

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Magellan Solutions

JUNE 21, 2021

It is the reason why managed cloud service becomes popular in the outsourcing industry. So you no longer have to worry if you need to outsource but have to use cloud at the same time. This is one of the main reasons why many businesses outsource their functions. What is Managed Cloud Service? Cost Effective.

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Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. What Industries Should Outsource Customer Service More? 3D Designing Service.

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Magellan Solutions

JULY 9, 2021

What do you get when you outsource inbound call center services ? A 24-hour call center services outsourcing provides you the same quality that customers expect on a regular shift. Customer Support Outsourcing. Outsourced Technical Support. Furthermore, our overall operations heavily rely on 24/7 computer tech support.

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Magellan Solutions

JULY 7, 2021

Outsourcing to BPO Philippines and other nations reduce the chances for American citizens to get jobs? Well the truth is, it’s still impossible to know what the true impact of outsourcing is to the economy. With all of the debate surrounding outsourcing, it is a good idea to review the facts and data. Is it true?

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Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. million freelancers , favorable laws, an efficient labor market rate, and a huge talent pool, the country has positioned itself as one of the largest outsourcing destinations in the world. With over 800 BPO companies, around 1.5

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SurveySparrow

JULY 12, 2022

Identifying your core competencies can give your organization an idea of which functions to outsource and which ones to keep in-house. You can give employees a roadmap for personal and professional development based on their competencies. Sign up below to get a free trial of our software. Developing and mentoring people. #3.

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Magellan Solutions

APRIL 5, 2021

Can SMEs Benefit From Call Center Outsourcing Philippines? When it comes to call center outsourcing Philippines, the fortune 500 are the usual clients for BPOs. They invest tons of money to get the best outsourcing service. However, there are small and medium enterprises (SMEs) that tend to outsource their business too.

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