Retently

NOVEMBER 27, 2023

But before diving into the benefits of outsourcing services, it is essential to understand what exactly outsourcing means. Outsourcing can range from a large contract, in which a big company manages IT services for another big company, to the practice of hiring a copywriter to write a piece of content.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. If you missed the 2022 list, you can check it out here.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024.

Customer Satisfaction 62

Customer Satisfaction 2024 Healthcare 2010 62

CSM Magazine

APRIL 5, 2024

In today’s dynamic digital environment where both quality and agility are critical, it is crucial to strike a balance between the two. Delivering high-quality products and services has become paramount for businesses to stay competitive.

Customer Satisfaction 52

Customer Satisfaction User Experience Innovation Marketing 52

Playvox

MARCH 12, 2024

Think about the last time you reached out to a contact center for one of the services or products that you purchased. Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. That’s equal to 9% of global GDP.

Contact Center 78

Contact Center Call Center Feedback Engagement 78

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Utilizing customer portals and GPS tracking for better communication with customers also plays a crucial role in improving overall satisfaction.

Transportation 52

Transportation Customer Satisfaction Customer Service Automotive 52

CSM Magazine

MAY 29, 2024

Why do people leave their customer service jobs? In a nutshell, as a Customer Service Manager you must become a coach. In a nutshell, as a Customer Service Manager you must become a coach. It’s also critical that you train your customer service employees. You must give them the tools to do so.

Customer Service 52

Customer Service Customers Engagement Management 52

Retently

MAY 21, 2024

Is your Net Promoter Score a reliable metric for judging what customers think of your business, or is it biased? This is a common question that can be particularly worrying for small businesses that maintain a close relationship with their customers and clients. Why does NPS matter to businesses? NPS is not just about a number.

Net Promoter Score 146

Net Promoter Score NPS Culture Feedback 146

CSM Magazine

DECEMBER 22, 2023

So professional cleaning service Naperville has become their stealth tactic to wow customers fast. So professional cleaning service Naperville has become their stealth tactic to wow customers fast. But a clean, well-kept space can make them feel confident in your vehicles and service.

Sales 52

Sales Marketing Interaction Customer Experience 52

Kustomer

JUNE 6, 2023

Although cash may be the reason you’re in business, customers are the more important commodity when it comes to keeping that business afloat. When it comes to protecting, investing and being responsible for customers’ money, they need to trust in the financial services company. Is your company meeting customer expectations?

Financial 98

Financial Customer Service Banking Customer Satisfaction 98

TechSee

MARCH 11, 2024

Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions. Conversational AI vs Chabots vs Generative AI Conversational AI and chatbots are both technologies that can enhance customer experience and support, often through a chat-based interface.

Culture 124

Culture Virtual Agent Innovation Technology 124

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

CSM Magazine

MAY 30, 2024

Selecting a trustworthy online casino in Spain is paramount for ensuring a secure and enjoyable gaming experience. The risks associated with gambling on unreliable sites are significant, including potential financial loss and data breaches. In Spain, legal casinos must hold a valid license issued by reputable authorities.

Customer Service 52

Customer Service E-support Social Media Measurement 52

ShepHyken

APRIL 9, 2021

Did you know 90% of Americans consider customer service as the key factor when deciding whether to do business with a company? If you’re a customer-focused organization, you need to prioritize customer service. If you’re a customer-focused organization, you need to prioritize customer service.

Customer Service 142

Customer Service Call Center Contact Center Article 142

Lumoa

JULY 21, 2022

There are many factors contributing to this result, but one of the most impactful may just be the change in needs and expectations from telecom’s customers. . There are many factors contributing to this result, but one of the most impactful may just be the change in needs and expectations from telecom’s customers. .

Customer Experience 94

Customer Experience Telecommunications CEM Net Promoter Score 94

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. Your Google Business Profile is the best way to get your company at the top of results when users search for services in your area.

Management 108

Management Demo Brands Consumers 108

TechSee

MARCH 11, 2024

Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions. Conversational AI vs Chabots vs Generative AI Conversational AI and chatbots are both technologies that can enhance customer experience and support, often through a chat-based interface.

Culture 109

Culture Virtual Agent Innovation Technology 109

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. She shares why customer standards matter and how your organization can meet them. Raise your customer service standards.

Customer Service 65

Customer Service Customer Service Representative Article Omnichannel 65

CSM Magazine

MAY 10, 2024

As a Customer Service Manager, you recognize the value of a happy customer. One of the best ways to ensure customer satisfaction is by saying thank you in meaningful ways. A genuine expression of gratitude can help build relationships with customers and encourage them to return.

Social Media 52

Social Media Magazine Customer Satisfaction Loyalty 52

ShepHyken

JANUARY 1, 2021

Sh e provides tips and examples of how to improve the customer experience with automated support emails. Email automation is a way to keep your customers happy. With automation, you improve the quality of communication and keep customers updated in a timely manner. Many businesses aren’t doing a great job with that.

Customer Service 154

Customer Service E-support Customers Article 154

Magellan Solutions

MARCH 5, 2023

Healthcare The healthcare industry is constantly evolving to meet the increasing demand for better and more efficient healthcare services. Healthcare The healthcare industry is constantly evolving to meet the increasing demand for better and more efficient healthcare services.

E Commerce 98

E Commerce E-support Healthcare Social Media 98

BirdEye

NOVEMBER 21, 2023

FAQs on marketing for interior designers Effective marketing for interior designers with Birdeye How to do marketing for an interior design business Marketing for interior designers is a strategic and creative effort to promote their services to attract potential clients and solidify their online reputation management.

Marketing 109

Marketing Social Media Advertising Workshop 109

Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” It involves adding elements of games (think of the best video games or apps) to non-game activities such as working and delivering customer support.

Contact Center 79

Contact Center Feedback Culture Engagement 79

ShepHyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane. Business 2 Community) Are you interested in getting a customer service job? Do you have these qualities?

Article 68

Article 2022 Customer Service Customer Retention 68

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 57

Social Media Sales Advertising Connections 57

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative.

Insurance 109

Insurance 2023 Financial Feedback 109

ShepHyken

OCTOBER 5, 2021

A Holistic View of the Customer. Empowering Customer Service Agents with Knowledge. Shep Hyken interviews Daniel Fallmann, founder of Mindbreeze , a tool that helps companies capture a holistic view of their customers’ data. You can predict what the problem is because of customer behavior.

2005 81

2005 Customer Service Representative Customer Satisfaction Webinar 81

CSM Magazine

OCTOBER 13, 2022

“I think recognition and applause are needed when we encounter awesome service” – John Tschohl . This is what I call outstanding customer service. Today I finally got a hold of someone from the Minnesota area who was excited to learn about the outstanding service delivered by Scott Pelton.

Customer Service 105

Customer Service Seminar Healthcare Travel 105

BirdEye

JULY 19, 2023

Moreover, it has become the go-to site for wedding professionals seeking new customers. Moreover, it has become the go-to site for wedding professionals seeking new customers. Then the team strategically partnered with media companies like QVC and the Oxygen Network to help promote their services.

Demo 95

Demo Feedback Hotels Social Media 95

Steve DiGioia

MAY 15, 2023

If you’re in a leadership role, you should know by now that your customers are always evaluating your every move. Your position of power comes with a responsibility to deliver the best possible service and products to your customers. That’s right, your every move. I call the shots around here!”

Customer Satisfaction 72

Customer Satisfaction Social Media Loyalty Feedback 72

CSM Magazine

JUNE 1, 2023

Mike Myer, CEO of Quiq, explores the impact of ChatGPT on the world of customer service. One of the first areas recent AI advances will impact greatly is customer service and support – the exchange of information between companies and their customers. The latest AI isn’t a tech fad that will pass.

Customer Service 105

Customer Service Customers Customer Service Representative 2022 105

Magellan Solutions

NOVEMBER 3, 2023

However, despite their previous experiences, business owners face challenges managing the influx of customers and orders. Peak seasons are great for business owners because the demand for their products is usually high. Ensure consistent, professional customer service delivery. Traffic gets worse.

Call Center 52

Call Center Exceptional Customer Service Customer Service Sales 52

Innovative CX

MARCH 6, 2024

Why is it that customer service isn’t improving? If you’re like me, you engage with an organization’s customer service department at least once or twice each month. Labor seems to be more readily available, we have the tools and technology, but yet many organizations continue to struggle to deliver great experiences.

B2C 52

B2C Airlines B2B Entertainment 52

Magellan Solutions

NOVEMBER 20, 2023

According to 60% of business executives, superior customer service enhances customer retention. Customers are crucial to your business’s success in the ever-changing business world. Outsourced outbound call center services can capture and hold your audience’s attention. So, what are you waiting for?

Call Center 52

Call Center E-support E Commerce Sales 52

Talkdesk

JUNE 5, 2020

The contact center space was no exception to this situation: only two months ago, a total of 85% of contact centers, employing a total of 15 million employees , were still operating under on-premises infrastructures and customer support professionals were still tied to desktop technology. The change was not easy.

Contact Center 86

Contact Center Wireless Government 2020 86

CSM Magazine

DECEMBER 6, 2022

There are several benefits to outsourcing customer service in the hospitality industry. Read on to learn more about the benefits of outsourcing customer service in the hospitality industry. Service Quality. This is because contact centres have the staff and expertise to deliver great customer experiences.

Hospitality 52

Hospitality Customer Service Hotels Books 52