BirdEye

MARCH 15, 2024

So, when exactly is the best time to hit that upload button and captivate your audience? Best time to post on YouTube per day of the week Best times to post on YouTube for different industries How to find the best time to post on your YouTube channel? Table of contents What is the best time to post on YouTube?

Social Media 67

Social Media Entertainment Insurance Metrics 67

Michel Falcon Experience

AUGUST 17, 2016

Whether you went to business management school, or learned how to manage employees in a non-traditional way, you know this: positive reinforcement works! When I was growing my career as a wide-eyed, anything-is-possible, eager employee, my greatest strength was that I was able to think long-term. Let success be your noise.

Blog 127

Blog 2016 Engagement Webinar 127

PeopleMetrics

MAY 13, 2020

Here are five tips for managers who hope to establish healthy team communication to spur a customer-centric culture in 2020: Set a good example. Listen to your team. As a manager or executive, your communication skills must be especially sharp in the world of COVID-19. Even if they can only see each other on Zoom!

Employee Experience 116

Employee Experience Communication CEM 2001 116

SurveySparrow

APRIL 26, 2023

These bad boys play a huge role in helping your employees grow and feel more satisfied at work. Simply put, they’re personalized action plans that outline specific goals, skills, and resources to help employees grow and advance in their careers. IDPs also lead to better skill development and career growth.

Measurement 52

Measurement Feedback Workshop Roadmap 52

CX Accelerator

SEPTEMBER 24, 2019

It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. So how should you go about remedying this?

Customer Centricity 282

Customer Centricity Social Media Customer Service Representative Contact Center 282

Oracle

JULY 9, 2020

Even during periods of uncertainty, it’s still important to connect with your customers and work on relationship building. In a recent On the Fly video , Customer Service and Customer Experience Expert Shep Hyken highlights three ways to help connect and build relationships with your customers while creating a better CX. .

Culture 67

Culture Consumers Connections Communication 67

Help Scout

AUGUST 17, 2021

In this article, we cover several pain points that financial services customer service professionals face, and we’ll offer 18 tips for how to overcome those challenges. They exist at the state, national, and international levels and dictate things like what you can say, who you can say it to, and how you can transmit information.

Financial 80

Financial Customer Service Customers Information 80

Lumoa

JANUARY 19, 2023

Having the right people in your customer experience team not only strengthens your relationship with your customers but also encourages them to become repeat customers of the brand. This means they will voluntarily advocate for your brand and promote your business by word of mouth. Identify the Company’s Goals 2.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

CX Accelerator

SEPTEMBER 24, 2019

It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. So how should you go about remedying this?

Customer Centricity 208

Customer Centricity Social Media Customer Service Representative Contact Center 208

CX Accelerator

SEPTEMBER 24, 2019

It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. So how should you go about remedying this?

Customer Centricity 182

Customer Centricity Social Media Customer Service Representative Contact Center 182

Playvox

JANUARY 5, 2022

Working differently means that leaders must also think expansively about the agent experience and how to keep teams engaged. Agent experience refers to the journey an employee takes with your company. Agent engagement refers to an employee’s mental and emotional connection to your company. What is Agent Experience?

Contact Center 72

Contact Center Fashion Employee Experience Reference 72

Beyond Philosophy

MARCH 23, 2023

You must focus on your employees if you want a great experience that delivers service excellence. I got it from a book I read twenty-five years ago called The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Unfortunately, that isn’t my concept.

Employee Experience 78

Employee Experience Reference Leadership Culture 78

SurveySparrow

JUNE 19, 2020

All team managers will agree: Keeping your qualified, talented, and dedicated employees engaged and loyal is one of the most crucial parts of the job. Retaining your top employees is critical for a number of reasons. For one, your loyal, engaged, long-time employees are also likely to be the most talented. Let us show you how.

Loyalty 96

Loyalty Engagement Feedback 2018 96

BirdEye

FEBRUARY 28, 2023

Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. We’ll also share some tips on how to hire the right candidate. Having a social media presence is crucial for success in today’s market.

Social Media 98

Social Media Management Engagement 2024 98

BirdEye

MARCH 4, 2024

This social media statistic is a testament to Facebook’s unrivaled position as the go-to platform for reaching and engaging with your target audience in meaningful ways. Acknowledging its pivotal role in digital networking, Facebook has continually evolved, enhancing the user experience through technological advancements.

Social Media 62

Social Media Events Connections Interaction 62

CSM Magazine

NOVEMBER 14, 2023

Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips to activate the agent of the future. Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more — not fewer — agents. of interactions today. As a result, agent skillsets are changing too.

2026 52

2026 Average Handle Time Contact Center Customer Centricity 52

CSM Magazine

OCTOBER 20, 2022

They are manuals that show students how to make business transactions easy, enjoyable, and memorable for customers. They will help you redefine your customer relationships and sales processes and take your business to the next level. How to find time to read a book? In this case, customer experience books come in handy.

Books 52

Books Customer Experience Competitive Advantage Social Media 52

Alida

AUGUST 30, 2016

More than just a conference for learning, the Summit offers a unique opportunity to get some face time with business leaders from the most customer-centric global brands—a chance to enhance your career and make connections. Four tips stood out and are important to keep in mind if you plan to attend the upcoming Summit in Chicago.

Customer Centricity 113

Customer Centricity Fashion Events Connections 113

Calabrio

OCTOBER 3, 2016

Your contact center agents are your company’s face to the outside world. They’re your frontline to your customers, the ones you trust to maintain those critical buyer relationships. You want your agents to feel energized. You want the interactions they have with your customers to be positive ones.

Contact Center 69

Contact Center Connections Definition Management 69

CSM Magazine

AUGUST 10, 2022

If you’re new to the job market, this is a great place to start your career! This guide will help you get started on your path to becoming an awesome customer service representative (CSR). We’ll provide you with tips on how to write a cover letter and resume to maximize your chances, and how to ace the job interview.

Customer Service 52

Customer Service Customer Service Representative Customers Retail 52

ViiBE Blog

APRIL 7, 2021

They can be used to teach standardized procedures, communication skills, and how to mitigate challenging scenarios. How do you teach good customer service? Brownlee gets into the psychology of customer service and how to make sure your customer feels their needs are being acknowledged and addressed. Some more basics.

Customer Service Training 52

Customer Service Training Customer Service Seminar E-support 52

ViiBE Blog

APRIL 7, 2021

They can be used to teach standardized procedures, communication skills, and how to mitigate challenging scenarios. How do you teach good customer service? Brownlee gets into the psychology of customer service and how to make sure your customer feels their needs are being acknowledged and addressed. Some more basics.

Customer Service Training 52

Customer Service Training Customer Service Seminar E-support 52

ChurnZero

MAY 26, 2021

The CSN empowers client-facing experts to collaborate with their peers in sharing best practices, implementation tips, key metrics, and CS transformation trends. It’s the leading channel-based messaging platform, used by millions to align their teams, unify systems, and drive their businesses forward. CS in Focus. Future of SaaS.

Customer Success 86

Customer Success Events Leadership Document 86

Oracle

FEBRUARY 20, 2020

If you work on a customer experience team — as an account manager or success rep — you may be wondering where your career will take you in the next 2, 5, or 10 years. That’s because your career path is yours to create. That’s because your career path is yours to create.

Customer Experience Professionals 45

Customer Experience Professionals Customer Experience Customers Leadership 45

Kustomer

FEBRUARY 25, 2021

Listen to the podcast below to discover how Suzzanna transforms CX teams to excellence. Listen to the podcast below to discover how Suzzanna transforms CX teams to excellence. Tips for Hiring Talent and Lowering Turnover Rates. You can’t because you’re constantly training new staff. You must have 4 years of experience”).

Customer Engagement 69

Customer Engagement Engagement Culture Customers 69

Integrity Solutions

MARCH 9, 2022

As salespeople grapple with new technology, complex deals , sprawling buying committees and increasing commoditization, many are wondering whether it’s even possible to build a successful sales career anymore. This is often a stepping stone to career advancement and all the rewards that go along with it.

Sales 75

Sales Culture Leadership Feedback 75

CSM Magazine

NOVEMBER 29, 2022

Customer support is a role where a company’s employees are a representation of your organization. The experience of your customer with your product or organization is directly dependent on the kind of service they receive from your customer support representatives. Creativity. Communication skills. Job Description.

Customer Service Representative 52

Customer Service Representative Customer Service Advertising Customers 52

Influitive

JUNE 2, 2016

Take this example: a collaborative study done by researchers from four universities documented how bringing candy to a table after a meal influenced the value of tips that servers received. If servers gave a piece of candy with the bill, they got 3% higher tips. Check out my webinar below, or read on to learn how!

Marketing 75

Marketing Communication Document Webinar 75

transcosmos Information Systems

APRIL 28, 2015

And when they begin to feel the weight of it, it can derail your customer service team from focusing on your customers. To be able to keep your customer service team in the path of quality customer support, consistent motivation is vital to pump up their “ready-to-serve” mindset. Growth is a strong motivation for any employee.

Customer Service 109

Customer Service E-support Definition Social Media 109

Education Services Group

MAY 12, 2021

I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far! How can CS orgs and teams – large, medium, small, and even indirect – leverage a compelling engagement model across various customer segments?

Interaction 98

Interaction 2021 Customer Journey Touchpoint 98

PeopleMetrics

OCTOBER 29, 2019

Let’s start with the obvious… if survey health is poor, nothing else you do with your VoC program will matter. The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Boost your survey health! So what is a healthy survey?

CEM 61

CEM 2001 B2C Measurement 61

Magellan Solutions

JUNE 15, 2021

In searching for outsource customer service solutions , you must consider how long an agent stays in the company. However, how can you fully maximize the affordability of outsourcing? This will give you an idea how long an agent can work for your business. Thus, they can represent it better to your customers.

Customer Service 52

Customer Service Call Center 2008 2014 52

Education Services Group

DECEMBER 17, 2019

The term ‘buyer persona’ may be everyday nomenclature for marketers and sales professionals, but in some organizations, those on the post-sales side of the business may not realize that understanding and developing buyer personas is not just for marketing and selling, but can also make a dent in your goal of improving customer experience.

Customer Experience 66

Customer Experience Sports Customers Communication 66

Qualtrics

MARCH 19, 2021

All employees need to understand how to adapt, increase their own resilience, and develop skills that will have an impact on their careers and your organization. How do leaders influence organizational culture? . How can leaders use data to improve employee engagement? .

Engagement 26

Engagement Culture Feedback Employee Experience 26

PeopleMetrics

MARCH 26, 2018

Are you familiar with all the different ways your customers interact with your business? Whether you're a seasoned CX professional or you've never heard of CX, chances are you at least have some basic notion of the areas, or touchpoints, where customers interact with your organization. Touchpoints vary. The forgotten touchpoint.

Touchpoint 86

Touchpoint Feedback CEM 2001 86

Kustomer

OCTOBER 7, 2021

Ruth teaches us about how automation and AI are greatly effective tools for business and how they drive customer satisfaction. Ruth gives the example of how when ATMs were first introduced, people thought the machines would run banks out of business and eliminate all bank teller jobs. Robots, Friends, or Foes to CX?

Banking 98

Banking Contact Center E Commerce Airlines 98

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. Having just surpassed the biggest milestone in my career of pivoting from a 6,000 in-person event at Moscone to a 22,000 virtual event in less than 60 days, I thought I’d share my journey, lessons learned, and key takeaways. .

Events 88

Events Demo Hotels Connections 88