Remove 2012 Remove Customers Remove Loyalty
article thumbnail

7 Lessons To Learn From Starbucks NPS To Boost Your Customer Loyalty

SurveySensum

Did you know that Starbucks customers visit the store approximately 6 times per month on average? So, let’s explore some of the factors responsible for such a high score and such a huge loyal customer base. These programs enabled them to establish engaging communication with their customers. Don’t leave your customer hanging.

NPS 52
article thumbnail

Are Loyalty Cards Dead?

Beyond Philosophy

If you’re like me, you have loyalty cards for three different supermarkets, a half dozen airlines, several hotels, a dozen or so assorted retailers and the local frozen yogurt shop. No of course not, and that’s the problem with calling these pieces of plastic “loyalty cards.” What is Loyalty Anyway? That’s loyalty.

Loyalty 137
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Delivering a Consistent Customer Experience Is Critical

Middlesex Consulting

Note: This article focuses on one topic discussed in a white paper, “BECAUSE I’M THE CUSTOMER!!” A Guide to Managing Your Brand & Customer Experience in the Age of the Customer by Sam Klaidman and Harry Klein.

article thumbnail

The Value of Customer Experience

Experience Investigators by 360Connext

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. What’s the value of customer experience? Whether by your customers or from within your organization, the value of customer experience can be measured in so many ways.

article thumbnail

Optimove Introduces AI-Orchestrated Gamification for iGaming and Sports Betting 

Optimove

Optimove was the first CRM Marketing Platform to natively embed AI with the ability to predict customer migrations between lifecycle stages in 2012 and with OptiBot , starting in 2016. For more insights on Optimove’s A)-Orchestrated Gamification Request a Demo.

Sports 69
article thumbnail

3 Rules for Investing in Good Relationships with Customers

Experience Investigators by 360Connext

Apply this idea to relationships with customers , and you’ll see everyone, whether customer or company, needs to make a withdrawal from the relationship bank at times. It’s well documented that a little mixup can actually increase loyalty when the recovery is handled well. However, there are conditions. It’s in the bank!

Banking 286
article thumbnail

What Has Motive Got To Do With Customer Loyalty?

Maz Iqbal

More than once and by more than one ‘customer guru’ I have been accused of bringing moral considerations into an arena where moral considerations do not belong. Frederick Reichheld published The Loyalty Effect back in 1996. And in so doing he put the matter of customer loyalty on the radar of business.

Loyalty 115