2022 Innovation Insights Presentation 
TechSee
JUNE 16, 2022
This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.
eGain Blogs
NOVEMBER 7, 2022
About KMWorld 2022. eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. eGain CEO to present a keynote at KMWorld Conference. Stay tuned.
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InMoment XI
FEBRUARY 15, 2022
In 2022, modern retailers will face many challenges as the industry continues to recover from the global pandemic. Then let’s take a look at three concrete examples we’ve discovered based on data our Strategic Insights Team collected from consumers and employees across North America. Hence, “blended”. Still not getting the gist of it?
West Monroe
JANUARY 25, 2022
In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. Even more important, your bankers and IT teams need to learn from each other in identifying key data, trends, and ways to gain greater customer insight.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition. How proper coaching can reduce agent burnout.
SurveySensum
FEBRUARY 24, 2022
10 Best Customer Feedback Tools leading in 2022. But you have to put effort into understanding the emerging customer insights and make the required improvements possible. . Top 10 customer feedback tools in 2022. In the digitalized world, customers are present everywhere. Top 10 customer feedback tools in 2022.
Gainsight
JUNE 2, 2022
One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. Every year, Gainsight’s CEO, Nick Mehta, invites fellow CEOs to sit with him and discuss their views, insights, and trends impacting customer success and business as a whole.
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