BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. Whether you’re an established business looking to scale or a startup just getting off the ground, our guide has something for everyone.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Table of contents What is small business consulting?

Consulting 98

Consulting Social Media Financial Sales 98

Totango

JANUARY 19, 2022

Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Top Skills Needed for All Customer Success Manager Jobs.

Customer Success 102

Customer Success Management Social Media Article 102

CustomerSuccessBox

MARCH 31, 2022

With the tremendous growth in the SaaS industry, the job role of a Customer Success Manager (CSM) has become one of the most promising careers! In this highly competitive SaaS market, it is the customer success manager who elevates the company’s growth. Being a great customer success manager is not that easy!

Customer Success 52

Customer Success Management Customers Communication 52

LiveChat

JANUARY 3, 2019

The end of the year is the time when you sum the past year, thinking about your ups and downs, (trying not to focus too much on downs, I hope). It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. And our average bounce rate of 30%? It was just great.

2018 59

2018 Blog B2B 2014 59

BirdEye

NOVEMBER 30, 2023

You can lean on understanding the law and legal precedents to guide you in the courtroom. But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. If you’re new to the world of law firm marketing, we’ve got you covered.

Marketing 111

Marketing Social Media Workshop Events 111

BirdEye

DECEMBER 26, 2023

But most struggle with the decision as they have no proof that customers will support it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds. Table of contents What is brand salience? What factors influence brand salience?

Brands 105

Brands Social Media Competitive Advantage Measurement 105

SurveySparrow

JUNE 30, 2023

Have you ever wondered who plans the seamless and enjoyable experiences that you have as a customer? Here comes the customer experience manager —a talented individual who turns interactions into priceless memories. Who is a Customer Experience Manager? “Customer experience is the new marketing.”

Customer Experience Management 52

Customer Experience Management Net Promoter Score Customer Experience Management 52

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. Plus, there’s no need to stress over your designs’ quality or messaging when hiring a social media content creator.

Social Media 52

Social Media Brands Multi-Channel Demo 52

ReviewTrackers

AUGUST 6, 2020

It covers the fundamentals of the inbound marketing methodology, and includes topics such as SEO, blogging, landing pages, lead nurturing, conversion analysis, and reporting. There’s a growing amount of training courses and certifications for the modern-day marketer. Why did I use HubSpot’s certification? It’s free, first and foremost.

Marketing 114

Marketing Social Media Advertising Workshop 114

Customer Guru

JUNE 6, 2018

Some say that to be perfect in a customer-driven industry and to deliver 100% customer satisfaction is next to impossible. However, isn’t that what makes it more desirable? If the idea of customer service excellence were so easy, every organization would be at the top of their game!

Customer Centricity 123

Customer Centricity Books Communication Customers 123

BirdEye

MARCH 1, 2024

As a marketing agency, Google’s E-E-A-T guidelines impact you twofold. But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? Table of contents What is E-E-A-T? First, you need to make your website trustworthy and experienced. Longevity and history set you apart.

Social Media 59

Social Media 2022 Demo Blog 59

CSM Magazine

OCTOBER 4, 2022

An successful blogger and entrepreneur once said that small companies acting big in terms of customer service, fail. On the other hand, big companies acting small in terms of Customer Service, win. Eventually, every company, either big or small, wants to act small when it comes to customer service.

Poor Customer Service 52

Poor Customer Service Customer Service Social Media Definition 52

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? If so, you must have experienced being recognized by Starbucks’ attentive staff and received your favorite chocolate cappuccino and delicious blueberry muffin within 15 minutes of settling into your meeting. And this VIP treatment leaves you delighted and eager to return.

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

ShepHyken

AUGUST 10, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. This list is good.

Article 92

Article 2020 Customer Service Customer Retention 92

SurveySensum

JUNE 19, 2023

You know what they say, ‘A satisfied customer is the best business strategy of all’! Don’t you think? Think about it: when a customer is satisfied with your business, they’re more likely to stick around and become a loyal customer. Step into their shoes and understand them.

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Net Promoter Score Social Media 52

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. What is customer success? There are a few things that differentiate customer success from account management. Key components of customer success.

Customer Success 65

Customer Success Management Financial Metrics 65

Beyond Philosophy

FEBRUARY 1, 2024

Listen to the podcast: Customer research is an essential part of managing their experiences to foster customer loyalty. However, many firms look at customer research as a one-and-done project. Worse, they often don’t know what to ask to find out what they want to know. The results were funny.

Consumers 78

Consumers Customers Download Presentation 78

BirdEye

APRIL 5, 2023

You have a can’t miss business idea, but you’re racking your brain to come up with a name that does it justice. In this blog post, we’ll share 150 business name ideas to help you hit the ground running. In this blog post, we’ll share 150 business name ideas to help you hit the ground running.

Government 98

Government Social Media Consulting Brands 98

Integrity Solutions

MAY 13, 2021

What are the traits of a great salesperson in 2021? Customer expectations are higher than ever. One of the more striking findings from our research is that success, particularly for salespeople, has more to do with “who you are” than “what you know.” But it is a reflection of a new selling reality.

Customer Relationships 86

Customer Relationships Sales Customer Centricity 2021 86

SurveySparrow

JULY 18, 2023

Did you know that delivering an exceptional customer experience can be a game-changer for your business? Imagine a world where every interaction with your brand leaves a lasting impression, where customers become loyal advocates and ambassadors.

Marketing 52

Marketing Customer Experience Touchpoint Social Media 52

ProProfs Chat

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Helps operators to learn at their own pace.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? If so, you must have experienced being recognized by Starbucks’ attentive staff and received your favorite chocolate cappuccino and delicious blueberry muffin within 15 minutes of settling into your meeting. And this VIP treatment leaves you delighted and eager to return.

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

Optimove

JANUARY 27, 2022

And what they entailed. And what these thousands and thousands of words revealed to us is why we love CRM Marketing so much and why we love working with our clients and partners as much as we do. What makes them tick. What motivates them. What motivates them. What they are proud of. The actual submissions.

Marketing 52

Marketing Omnichannel Multi-Channel Metrics 52

SurveySparrow

SEPTEMBER 25, 2023

Customers hold the key to business success and there’s no doubt about that. But, what is it that keeps customers not just coming back for more, but singing praises and referring friends? Well, the answer lies in the art of the customer experience lifecycle. What Is Customer Experience Lifecycle?

Customer Experience 52

Customer Experience E Commerce Social Media E-support 52

Horizon CX

OCTOBER 2, 2023

The Frontline Experience Gap – Competence, Supervision, and Data by Scott Gilbey “I help identify customer and employee experience gaps that adversely impact the frontline. A Service Desk Associate is assigned to a checkout register for the first time. Customers wait. Experience improves and so does P&L.

Net Promoter Score 52

Net Promoter Score 2005 Retail NPS 52

Michel Falcon Experience

AUGUST 17, 2016

Whether you went to business management school, or learned how to manage employees in a non-traditional way, you know this: positive reinforcement works! Employee engagement software company, 15five, recently published a blog post covering some very interesting employee engagement trends for 2016. ” — Simon Sinek.

Blog 127

Blog 2016 Engagement Webinar 127

ChurnZero

JANUARY 12, 2021

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Nobody loves it when a customer feels the need to escalate their concern. For the customer, it feels like they have to take an extra step to accomplish what should have happened, from their perspective, in the first place.

2021 64

2021 Customer Success Customers Leadership 64

Win the Customer

MAY 12, 2020

O utsourcing call center activities to a third party vendor lets you expand your service capabilities to more customers on to deliver exceptional experiences on behalf of your brand name. Let’s say you facing a customer on epoch for summarizing the list of benefits gathered from the business on the days go.

Social Media 128

Social Media Sales Call Center ROI 128

SurveySparrow

JULY 6, 2022

It’s a helluva tough job, make no mistake, requiring specific skills, or in a more corporate jargon way, managerial competencies. How to acquire such manager skills and competencies, then? How to acquire such manager skills and competencies, then? Well, that’s what this article is all about! You’ll thank us later!

Culture 52

Culture Apparel Communication Innovation 52

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). We recently sat down with three finance chiefs in three distinct industries to get their perspective on what it takes to succeed today. He also oversees the company’s operations, customer service and wholesale business.

2014 52

2014 Culture Healthcare Apparel 52

ProProfs Chat

JUNE 30, 2020

“People don’t care how much you know until they know how much you care”. It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. That’s the true essence of customer service experience.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

SurveySparrow

DECEMBER 9, 2019

Don’t make excuses about why your customer service isn’t world-class. Today Survey Sparrow had the opportunity to chat with John Dijulius, a US customer service expert who is redefining the rules of the game. You’ve been an active leader in the world of customer service for quite some time now.

Customer Service 90

Customer Service Books 2002 Measurement 90

Customer Bliss

AUGUST 16, 2016

Continuing to explore customer experience leadership in many different sectors of business, my podcast today is with Dave Nelson, the Chief Customer Officer at Armstrong Relocation & Companies, a very large family-owned business that provides moving and relocation services as the agency for a national moving company brand.

Customer Experience 111

Customer Experience Chief Customer Officer Leadership Culture 111

Beyond Philosophy

JULY 12, 2017

If you haven’t read Jeff Bezos’ latest letter to his shareholders, put it on your to-do list pronto. There are many takeaways from his letter, but one that stands out to me most is this: “ Obsess over customers, not competitors.”. What works for their competitors, may not work for them even if they are in the same space.

Advertising 121

Advertising Brands Sales Marketing 121

NetBase

AUGUST 2, 2019

And monitoring niche audiences provides an exceptional access point for fine-tuning and implementing these skills. Tracking issues that businesses care about is always the top priority, but what if a business is unsure of what those issues are? It includes data from forums, blogs, news and review sites.

B2B 82

B2B Innovation Events B2C 82

SurveySparrow

JANUARY 18, 2024

I see you’re here looking for Zoho Forms Alternatives. Is it enhanced features, a different user experience, or a cost-effective solution you’re looking for? Or are you just trying to explore new options? Whatever the case is, the research is already done for you! What is Zoho Forms? Quick and simple!

Healthcare 52

Healthcare Document Events Hospitality 52