ClientSuccess

DECEMBER 5, 2022

What is a Customer Advisory Board (CAB)? A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. This charter should outline the mission and objectives of the board, as well as provide a vision for what you hope to achieve together. Happy CAB-ing!

Customer Success 87

Customer Success Social Media Customer Journey Feedback 87

Customer Bliss

SEPTEMBER 18, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. By getting to the bottom of what’s driving people and their outlier-ness, their not wanting to get on board, we can find a way to bring them into the work. Want to see more videos from me?

Engagement 334

Engagement Chief Customer Officer Financial Blog 334

Totango

MARCH 21, 2023

Their discussion covered three key strategies for powering up customer success. It’s essential to secure the commitment of all stakeholders in this endeavor and ensure that each key leader is on board with the plan. Katie poses, “do you have an onboarding motion? Do you have a renewal playbook?” Start there!

Customer Journey Mapping 81

Customer Journey Mapping 2023 Metrics Customer Success 81

ChurnZero

FEBRUARY 21, 2022

That’s where a customer advisory board (CAB) can come into play. Cultivating a strong customer advisory board and implementing marketing strategies, like product-led growth , can send you well on your way to reaching new heights. What is a customer advisory board? How do customer advisory boards work?

Definition 52

Definition Loyalty Feedback Roadmap 52

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. Have you ever wondered what your investors are looking for in board meetings? Best practices to better engage your investors and board. How does customer success work with investors and boards? Board meetings. Performance issues.

Metrics 98

Metrics Customer Success Engagement Customer Satisfaction 98

Beyond Philosophy

JANUARY 25, 2024

So, we asked you, our readers to submit your thoughts, ideas, reactions, lists, or whatever else you have to offer, that we can then discuss. There is No “I” in Team We had a podcast recently where we discussed the role of finance in the customer experience. There, we also discussed the supply chain.

Sports 78

Sports Customer Experience Customer Centricity Sales 78

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 109

Marketing Social Media Advertising Workshop 109

TechSee

JUNE 16, 2022

He also sits on the board of Directors for CSPN. You can listen to Paul in this inspiring podcast , where he discusses the value of Lean Operations in a contact center environment and how it can significantly improve operational efficiencies. Follow on LinkedIn. Jim Iyoob, Chief Customer Officer at Etech Global Services.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Totango

OCTOBER 18, 2023

we discussed how—in today’s competitive and volatile environment—driving consistent growth is hard, acquiring new customers is expensive—as much as 5X more expensive to win a new customer —and securing retention is key. Totango accelerates revenue retention and customer growth Last month at Totango Live! ,

2023 102

2023 Customer Journey Mapping Customer Journey Customer Success 102

Customer Bliss

NOVEMBER 20, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. What happened for me today is I went through the CLEAR line, and the gentleman who was checking me in stamped the wrong boarding pass. In my latest book, Would You Do That To Your Mother?

Chief Customer Officer 131

Chief Customer Officer Books Brands Blog 131

Beyond Philosophy

JUNE 27, 2019

We discussed this in detail when I hosted the first in a series of webinars for Freshworks, How Consumer Emotions Impact Customer Loyalty. For example, on a recent Delta Airlines flight, I boarded the plane based on facial recognition instead of a boarding pass. It was driven by emotional and psychological factors.

Net Promoter Score 138

Net Promoter Score Hospitality Webinar Airlines 138

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. ActiveRain This is one of the largest networks for real estate professionals, offering a platform to share knowledge, connect with peers, and engage in discussions. Learn how to create a LinkedIn Business Page that drives results.

Social Media 57

Social Media Sales Advertising Connections 57

Experience Investigators by 360Connext

FEBRUARY 9, 2015

As more leaders discuss becoming customer-centric, I wonder how many actually walk the talk and put actions into their plans. Invite at least one customer into a board meeting every month. Blog Culture Customer Experience Featured customer service leadership linkedin strategy' Mention customers in your KPI’s.

Customer Centricity 268

Customer Centricity Social Media Consulting Leadership 268

Experience Investigators by 360Connext

APRIL 16, 2015

You can name your own and add to it, much like a Pinterest board. In a few years, we’ll be discussing the mobile apps best optimized for our watches. Blog Customer Experience customer service Featured Innovation Podcast User Experience Design linkedin mobile retail technology User experience UX' Users are in control.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

2020 Research

OCTOBER 18, 2022

In this article, we’ll talk about digital bulletin boards and how they can help you gather crucial information about your target audience. We will cover: How to use online bulletin boards in market research. Top benefits of using online bulletin boards. Uses for Online Bulletin Boards in Market Research .

Marketing 52

Marketing Presentation Connections User Experience 52

Experience Investigators by 360Connext

OCTOBER 1, 2019

I recently wrote a blog about how to celebrate with us on CX Day. Join us on CX Day at Highland Solutions (in the beautiful Chicago Board of Trade building) for a fun, interactive “Lightning Round” discussion of all things CX! Celebrate With Us! Just in case you’re in Chicago…. Learn More & Register Now.

2019 137

2019 Webinar Customer Centricity Culture 137

Lithium

DECEMBER 21, 2020

Atlas Discussions. inspired a surge of knowledge with this question, join the discussion, and add your experiences to the mix. Join on the job board to learn about different job descriptions to use. Atlas Blogs. Help us out by taking a few minutes to take this Customer Feedback Opportunity. Already have the perfect fit?

Feedback 52

Feedback Measurement Blog Engagement 52

Lithium

OCTOBER 3, 2023

Some blog areas are limited to Khoros customers only. Communities Enhancement: API support to view content that’s been hidden from lists and menus With this release, an API parameter has been introduced to view content from boards even if the Hide from lists and menus setting is enabled for the board. Sign up today !

2023 52

2023 Webinar B2C Social Media 52

Lithium

DECEMBER 17, 2020

Important Update: We have converted our Suggestions for Atlas forum into an idea board and created submission guidelines. Some blog areas are limited to Khoros customers only. This video-format blog covers some of the questions we often get from our customers and prospects about forecasting staff as a digital dare program.

2020 52

2020 Innovation Metrics Events 52

Lithium

DECEMBER 7, 2020

Important Update: We have converted our Suggestions for Atlas forum into an idea board and created submission guidelines. Some blog areas are limited to Khoros customers only. This video-format blog covers some of the questions we often get from our customers and prospects about forecasting staff as a digital dare program.

2020 52

2020 Innovation Metrics Events 52

GetFeedback

DECEMBER 2, 2019

By finding those advocates, you have the ability to design meaningful customer advisory boards and co-create the experience with them. CSAT is a powerful, simple way to get everyone in the organization on board with the progress you are making with customers. Customer Satisfaction Score: A Free Guide. Get the Guide.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

CloudCherry

FEBRUARY 26, 2019

In this blog, we will discuss the key highlights of this report. While there has been a significant increase in the maturity across the board, there are still certain challenges that remain to be overcome. Let’s dive right in and find out what the report has in store for us. Data Challenges that persist.

2018 256

2018 2014 Measurement Retail 256

Experience Investigators by 360Connext

MARCH 21, 2018

There is something magical about knowing that by some chance, a lot of leaders and makers are discussing similar topics. It was everywhere, and the discussions ranged from how it’s used in healthcare to the potential use in exploring space. By the end, there was a board of curated trends for a fashionista to consider.

Hospitality 137

Hospitality Hotels Healthcare Consulting 137

ClientSuccess

SEPTEMBER 30, 2020

What is a Customer Advisory Board (CAB)? For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. Your Customer Advisory Board needs the same time and attention as any other key stakeholder relationship, not unlike investors or employees.

Net Promoter Score 75

Net Promoter Score Blog Social Media Customer Success 75

Lithium

JULY 8, 2020

Atlas Discussions. inspired a surge of knowledge with this question, join the discussion, and add your experiences to the mix. Join on the job board to learn about different job descriptions to use. Atlas Blogs. Help us out by taking a few minutes to take this Customer Feedback Opportunity. Already have the perfect fit?

Feedback 52

Feedback Measurement Blog Engagement 52

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. Product Metrics Your Board Members Care About. The role of the board is changing. A roundup blog post within a roundup blog post—how meta!

Article 97

Article 2020 Roadmap Metrics 97

Experience Investigators by 360Connext

FEBRUARY 5, 2015

The retailers discussed technology and mobile, and concern about subjects like Bitcoin and beacons, but when asked about current operational challenges, their #2 and #3 answers were: 2. Blog Culture Customer Engagement Customer Experience customer service Featured communication customer engagement employee engagement leadership linkedin'

Customer Engagement 212

Customer Engagement Engagement Retail Leadership 212

Beyond Philosophy

OCTOBER 5, 2015

To that end, here’s how to tell if your leadership is not REALLY on board with your CX Agenda: Their schedule rarely (if ever) accommodates a discussion regarding Customer Experience Implications. It’s time to convince them to get on board. The key to getting your leadership on board is speaking their language.

Leadership 153

Leadership Net Promoter Score Consulting Customer Experience Professionals 153

Lithium

DECEMBER 21, 2020

Job Board Alert ! Thanks for using the job board and ! Let's get some more job postings on the board! Atlas Discussions. Atlas Blogs. As part of Phase 2 of our Atlas restructure project, the team has made some changes to the external category Atlas Hub , to better organize the different areas in that category.

Events 52

Events Blog Engagement Insights 52

Beyond Philosophy

SEPTEMBER 20, 2019

This episode of The Intuitive Customer discusses the CX Council and how to create one for your organization. The CX Council is designed to help you get everyone on board with your Customer Experience goals. Best of all, it is inexpensive from a balance sheet perspective, so senior management is usually on board with your plan.

Consulting 114

Consulting Customer Experience Management Loyalty Customer Experience 114

Gainsight

NOVEMBER 4, 2021

There is so much knowledge, experience, and, most importantly, an openness to discuss challenging topics. We all know how important it is for the decision-makers (aka, your Board) to hear the customer’s voice. Your Board is a wealth of knowledge (they’ve probably seen more Customer Success Board presentations than most).

Hotels 52

Hotels 2021 Metrics Customer Success 52

Lithium

AUGUST 11, 2020

Job Board Alert ! Thanks for using the job board and ! Let's get some more job postings on the board! Atlas Discussions. Atlas Blogs. As part of Phase 2 of our Atlas restructure project, the team has made some changes to the external category Atlas Hub , to better organize the different areas in that category.

Events 52

Events Blog Engagement Insights 52

Feedbackly

AUGUST 3, 2023

Discuss the results of the analytics with your CX team and the other departments and take proactive measures to resolve the pain points. Feedbackly’s real-time shareable dashboard is a great way to get everyone on board and work collectively towards offering solutions.

Feedback 98

Feedback Customers Touchpoint NPS 98

ClientSuccess

NOVEMBER 24, 2021

Round table discussions and feature launches. Customer advisory board. While a customer advisory board is a cross-functional initiative that is often driven from the top-down, customer marketing teams (and CSMs!) 1:1 meetings, executive fireside chats, and customer showcases.

Engagement 52

Engagement Marketing Events Customer Relationship Management 52

Lithium

JANUARY 8, 2021

There were two great discussions about best practices in December that we wanted to highlight; one by about member and content retirement and the other by about moderation boards. We got you covered with our recent blog which also includes a full trend sheet that you can download.

Download 52

Download Blog Feedback Customer Engagement 52

Feedbackly

OCTOBER 20, 2022

QuestionPro offers many resources, like blogs, videos, and webinars, to help users become familiar with using the platform. Similarly, Feedbackly also has a plethora of resources like eBooks, webinars, and blogs to help new users get on board. You can set up a consultation with our experts and discuss your requirements.

Feedback 75

Feedback Multi-Channel NPS Webinar 75

Beyond Philosophy

DECEMBER 6, 2019

Where you discuss customers on the agenda reflects whether the organization prioritizes them. When mobile phone companies were recruiting customers in the beginning, they focused on bringing people on board, signing them up for service. Is it in there at all? Is it at the top or the end? What measurement is in place?

Net Promoter Score 171

Net Promoter Score Customer Centricity Airlines 2002 171