Optimove

OCTOBER 28, 2021

The Optimove-Criteo integration empowers marketers to leverage Optimove’s hyper-segmentation and multichannel orchestration capabilities with Criteo’s advanced advertising platform. This is part of what’s behind this partnership. The possibilities are vast and include: ?

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Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform.

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Customer Journey Customer Success Definition Blog 88

Totango

JUNE 8, 2022

Eliminating these chokepoints is key to success, but you won’t be able to do that by trying to force-fit tools like your CRM, monolithic CS platforms, non-scalable solutions or modern work tools that just act as a temporary band-aid for your problems. Friction-free orchestration. Enable Digital-First Customer Success.

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Webinar Customer Success Article Customer Engagement 90

Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. But what do you do when the platform you’ve been using goes out of business? Let’s take a look at a few ways to evaluate a new platform to ensure you make the right choice.

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Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. G2, the largest software marketplace and review platform, annually names its list of best software companies based on authentic, timely reviews from real users. “We

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Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. The report states that our platform offers “laudable flexibility.”

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Optimove

NOVEMBER 28, 2023

That mission implores us to continually improve our Customer-Led Marketing Platform to help every marketer keep customers loyal and maximize each one’s lifetime value. At Optimove, we have an aspirational mission: To unleash brands’ full potential so they can gain their customer’s loyalty for life. As a result, our mission is our promise.

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Brands B2C Customer Relationships Loyalty 69

SuiteCX

FEBRUARY 18, 2020

Like customer experience (CX) more broadly, there are a number of platforms that create the ecosystem of tools available to manage and understand their Customers’ experience. The confusing part is that a number of tools all call themselves “Customer Journey Tools” which tends to muddy the market.

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Optimove

DECEMBER 8, 2020

“Customers who experience end-to-end personalized journeys exhibit greater brand loyalty and have a higher lifetime value,” said Yoav Susz, VP Revenue at Optimove. “With this integration, teams can guarantee that each customer has the most relevant experience while interacting with their brand.”

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Optimove

MAY 18, 2020

” In this blog, I’ll share Optimove’s interpretation of the 2020 Magic Quadrant results and help marketers better understand them. A) Our clients regarding us as a growth-focused partner, (B) our multichannel optimization capabilities, and (C) our new data platform.

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Optimove

AUGUST 12, 2021

We are deeply proud to announce that Optimove has been recognized as a Leader in “The Forrester Wave : Cross-Channel Campaign Management (Independent Platforms), Q3 2021” (CCCM). This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019.

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Optimove

NOVEMBER 15, 2023

In this blog, we’ll explore the key reasons why segmentation and SMS go hand in hand — and why this Customer-Led Marketing tactic is essential for increasing customer lifetime value (CLV) and fostering loyalty for life. blindfolded, with little chance of hitting the bullseye.

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Optimove

MARCH 26, 2024

Download Now Andrew Stewart, DAZN’s Senior CRM Manager , Technology, presented on the streaming giant’s evolutionary journey towards smart targeting. You will need to be able to understand your customers and orchestrate these experiences at scale across a wide variety of channels.”

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Bizagi

FEBRUARY 25, 2020

To deliver services based on this automation, organizations need to orchestrate their complex operations through automated processes. Robotics are all well and good, but unless you integrate them with an IPA platform, you will end up with isolated solutions as opposed to enterprise-wide solutions.

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Banking Technology Insurance Government 117

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

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Optimove

NOVEMBER 15, 2023

In this blog, we’ll explore the key reasons why segmentation and SMS go hand in hand — and why this Customer-Led Marketing tactic is essential for increasing customer lifetime value (CLV) and fostering loyalty for life. With OptiText you can implement segmentation seamlessly while streamlining your campaigns into one integrated platform.

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Return on Investment ROI Customer Retention Loyalty 52

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. The good news is, a powerful customer experience platform can provide a clear look into the realm of Big Data. Orchestrating a SCV is crucial.

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Blog Customer Service Contact Center Customers 90

Optimove

OCTOBER 5, 2023

The fundamental data collection is integral to building a robust customer data platform (CDP) that can equip a multimedia marketing hub (MMH) in the delivery of real time relevant, personalized messaging to existing customers. Embrace personalization throughout the user journey: Users want to feel special and valued by your brand.

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Marketing 2023 Loyalty Consumers 119

inQuba

DECEMBER 7, 2020

The funding is an investment in the future of Customer Journey Management globally, and strategically positions us to further enhance our Journey Cloud platform, accelerating Customer Journey Management capabilities and our international expansion drive.

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E Commerce Telecommunications Banking Customer Journey 59

Forrester's Customer Insights

JANUARY 26, 2022

Customer Feedback Management (CFM) vendor Medallia’s announcement of its intention to acquire customer journey orchestration (CJO) vendor Thunderhead is an expected response to the Qualtrics acquisition of Usermind last year. The acquisitions of Usermind and […].

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inQuba

DECEMBER 7, 2020

inQuba, a world-leader in Customer Journey Management, has secured expansion capital from venture capital firm Knife Capital and leading African corporate and investment bank Rand Merchant Bank (RMB). In the New Economy we’re seeing businesses come under increasing pressure to optimise acquisition, retention and digital journeys. “In

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inQuba

DECEMBER 7, 2020

The funding is an investment in the future of Customer Journey Management, globally. It strategically positions us to further enhance our Journey Cloud platform, which will accelerate Customer Journey Management capabilities for our clients and add fuel to our international expansion drive.

E Commerce 52

E Commerce Telecommunications Banking Customer Journey 52

Totango

MAY 19, 2021

Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly. How to Use the Customer Success Platform Evaluation Scorecard Template. Customer Journey Orchestration. Do I want to work in this platform? Customer 360. Segmentation and Personalization.

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Customer Success Customer Retention 2021 Customers 108

Optimove

JANUARY 10, 2023

You can use customer data to gain a deep understanding of each trader’s preferences and habits, including their preferred currency, trading times and days, platform, and more. You can automate personalized messages and orchestrate triggered campaigns alerting traders that their balance has hit a certain point.

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Optimove

JULY 12, 2022

In case you somehow missed our big news today (July 13, 2022), allow us to bring you up to speed: today, we announced the acquisition of Graphyte, a realtime, cloud-based personalization platform optimizing web and mobile experience for consumers. . And if right now you’re thinking, “Hey, why does this sound familiar?”

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Totango

DECEMBER 6, 2021

First, we’ll look at how the flywheel model has redefined our understanding of the customer journey. Today’s SaaS Customer Journey Follows a Flywheel Model. In 2021, we saw the emergence of a new understanding of the customer journey. At each stage in the flywheel journey, desired success outcomes can be defined.

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SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is.

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Optimove

APRIL 28, 2022

Vendors are evaluated according to their success in designing, developing, installing, and configuring their CDP platform, focusing on three layers: data, analytics, and activation. For a complimentary copy of the report, click here. That’s quite a demanding list. One that we proudly check each and every part of.

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Optimove

MAY 20, 2021

4 th highest for Campaign Orchestration (improvement). This comes while Optimove is still the only provider with a Leader status on G2 across all four relevant categories – Customer Data Platform, Marketing Automation, Marketing Analytics, and Customer Journey Analytics. Campaign Orchestration. Campaign Execution.

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Optimove

APRIL 8, 2021

By combining Optimove’s multichannel orchestration engine with Attentive’s (an Optimove partner) channel growth and mobile messaging capabilities – you’ll grow your customer base, gather valuable information about them, and deliver the optimal message to each customer every time. How It Works. Get Started Today.

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Optimove

DECEMBER 16, 2021

What we think stands at the heart of these recognitions is how we empower brands to create and manage large-scale, customer-led journeys. And it’s the Optimove AI journey mapping that flawlessly orchestrates customer journeys, avoiding campaign cross-fire and messaging fatigue. These are tasks no human can perform.

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Bizagi

JULY 4, 2019

To deliver services based on this automation, organizations need to orchestrate their complex operations through automated processes. Robotics are all well and good, but unless you integrate them with an IPA platform, you will end up with isolated solutions as opposed to enterprise-wide solutions.

Banking 95

Banking Technology Insurance Government 95

Totango

FEBRUARY 18, 2021

This is the first in the blog series “Supercharging your Tech Stack with Totango”. You also aren’t able to orchestrate activity and engagement workflows across teams within a CRM system. Integrate with Totango – #1 Customer Success Platform. Salesforce. Learn How to Connect to Salesforce. HubSpot CRM.

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SurveySparrow

AUGUST 14, 2023

In this blog, we’ll take you on a journey through the realm of CX frameworks. It revolves around understanding the customer journey, identifying pain points, and designing strategies to address them effectively. It is like a guiding light that illuminates every touchpoint and interaction in the customer journey.

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Gainsight

JUNE 10, 2021

Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey. Learn more about all the new product announcements in this blog post. One newly innovated and changed tool that emerged as a part of the customer journey was Zoom.

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Innovation Chief Customer Officer 2021 NPS 52

Totango

FEBRUARY 22, 2021

Unfortunately, many of the customer success platforms on the market today are clunky, expensive, and require copious amounts of precious time to set up and start using. Enter, Totango. Are you ready to start changing your customer success game?

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Bizagi

AUGUST 13, 2019

But BI platforms are fed by complex solutions that require coding or subject matter experts for agile improvements, which may cause conflict between IT and business areas. A more efficient approach is to use an orchestration layer that can deliver end-to-end automation. Incentivize users to explore Business Intelligence platforms .

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