Comm100

FEBRUARY 12, 2023

Today’s students have grown up accustomed to the speed and convenience that technology brings, and they now expect their schools to provide this too. In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. Get slides now Slides 1.

Books 69

Books Download Social Media Financial 69

Comm100

OCTOBER 13, 2022

In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future. 73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company. Improve Google Search ranking.

Social Media 78

Social Media Omnichannel Connections 2019 78

GetFeedback

FEBRUARY 6, 2019

One of the most exciting parts of conducting an online survey is showcasing the findings and results when data collection wraps up. And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed.

Presentation 170

Presentation Net Promoter Score Insights Leadership 170

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Salesforce sent surveys to attendees during and after Dreamforce.

Events 199

Events Feedback Social Media Presentation 199

ClientSuccess

AUGUST 23, 2022

you know exactly how rapidly things change and how quickly new metrics pop up on the scene. Your team can add it into a customer survey or ask during mid-year or annual review conversations. As a customer success manager with unlimited access to industry thought leadership (thanks, internet!),

Effort Score 79

Effort Score Metrics Webinar Leadership 79

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. Here are the top 10 competitors of Jotform that help you share surveys with your customers, gather their feedback, and analyze those feedback, all in real-time. . ProProfs Survey Maker. FAQ, live chat, blogs. Reasons to look for a Jotform Alternative. SurveySensum. Google Forms. FormAssembly.

2022 52

2022 Webinar Feedback Blog 52

SurveyGizmo

JUNE 7, 2021

Alchemer is an incredibly robust online survey software platform. It’s continually voted one of the best survey tools available on G2, FinancesOnline, and others. When designing a survey, one of the first things you need to do is decide the survey’s purpose. Asking yourself, “What is this survey for?”

NPS 98

NPS Measurement Insights Feedback 98

SurveySparrow

MARCH 9, 2022

From the unnerving ones in a quiz that throw you a curveball, to a more nuanced attendance such as in a survey, one has multiple ways with multiple-choice questions. This blog post will serve as a comprehensive guide for everything multiple-choice questions. In this blog, we’ve made sure to go over each of them in detail.

Transportation 52

Transportation Hospitality Presentation Feedback 52

SurveyGizmo

DECEMBER 18, 2019

A Guest Blog by Ashley Halsey. You can, for example, ask for feedback via product reviews, satisfaction surveys, live chats, social media, NPS (Net Promoter Scores) and Open Feedback forms. Don’t be tempted to let saying thank you slide – you need to reward your customer for being so positive about your product or services!

Feedback 82

Feedback Net Promoter Score Social Media Customers 82

Gainsight

DECEMBER 19, 2022

Or perhaps you’re about to whip up a delicious meal, but realize that you don’t have all the needed ingredients, and are forced to get creative. Success Snapshots is a tool that empowers CSMs to export meaningful client data into slide templates that can be seamlessly dropped into business review decks.

Customer Success 52

Customer Success Financial Events Presentation 52

Thematic

MARCH 29, 2020

For example, you sent a survey or you ask for feedback during an interview. Solicited feedback can be quantitative (ratings, scores) if you are asking rating questions in surveys, or qualitative (text) if you are asking open-ended questions or running customer interviews. Customer surveys. Solicited product feedback.

Feedback 111

Feedback E-support Metrics Insights 111

Customers That Stick

OCTOBER 16, 2014

She loves to blog about #custserv #cctr and #cx. Her smile lit up the room, and she truly enjoyed working with people. In the gotten worse category, utilities and cable companies seem to continue the downhill slide. Blog faces-customer-experience faces of customer experience' False Dichotomy. Paper < Plastic.

Customer Experience 124

Customer Experience Social Media Contact Center Sports 124

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. Most common use cases to look for include: Following up on NPS or other survey responses. usage went up as a result of the outreach).

Customer Success 85

Customer Success E Commerce E-support NPS 85

ProProfs Chat

NOVEMBER 19, 2021

And just like online surveys, poll questions are also a great way to gauge public opinion on a specific topic. A poll is nothing but a mini-survey having one or two questions that help you connect with your audience for on-the-spot feedback. It makes surveys intuitive and helps you collect easy-to-analyze and accurate data.

Engagement 98

Engagement Sports Net Promoter Score Financial 98

ProProfs Chat

AUGUST 19, 2020

So how do you possibly take your service policies out of presentation slides and build your business culture around them? Therefore, if your business is in the process of developing some astounding customer service policies, this blog will offer the help you need. However, it did miss the shot in executing them to reality. Walt Disney.

Customer Service 105

Customer Service Net Promoter Score Airlines Touchpoint 105

Michel Falcon Experience

OCTOBER 23, 2014

In this module, I will give you unbranded training programs, workbooks and PowerPoint slide decks that you can use the very next day. Voice of the Customer (customer surveys): I believe that most companies are using customer surveys inaccurately (even the best companies). Sign up here [link]. What’s the ROI?

2015 154

2015 Competitive Advantage Employee Experience Customer Retention 154

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. In higher education, this means that schools can more easily scale up when support volumes peak during busy seasons such registration periods – all without having to hire and train temporary staff.

Multi-Channel 64

Multi-Channel Books 2009 2003 64

ProProfs Chat

NOVEMBER 26, 2021

Using this tool, you can easily create surveys, quizzes, and forms online in your browser. It’s best suited for the ones who just need an easy way to collect basic customer, employee, or other research data without opting for fancy forms, surveys, quizzes. . Let’s see why it is popular.

NPS 52

NPS Feedback Insights Brands 52

CX Workout - Ideas Blog

MAY 10, 2016

This blog will share a few notes from two of the presentations. She also shared 6 trends they see: The use of non-survey data continues to grow. The struggle is real over how to make decision with less and less data, especially when many rely heavily on quantitative surveys. Carine brought up a challenge too.

Social Media 40

Social Media 2016 Metrics Presentation 40

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. And in the tech world, the answer is simple: nowhere to go but up! Last fall, we surveyed Australian consumer perspectives of video conversations. And they’ll open up more of their operations to tech vendors as well. Ah, 2022, a new year. Not so fast.

2022 52

2022 Healthcare Banking 2020 52

Gainsight

NOVEMBER 2, 2023

Here are some examples: Blog posts Webinars Slide decks Conference presentations Podcasts Support docs Frequently Asked Questions to Support You can use any of these assets to get your content engine rolling. For example, you can: Separate a blog post into five lessons and deliver them via a learning path.

2028 52

2028 Webinar Document Blog 52

BirdEye

OCTOBER 16, 2023

In this blog post, we cover the session – “Growing your agency with Birdeye,” where Jaison Blais – Head of Birdeye Sales, spoke to JD Dammier, Owner of Bizinga and a long-standing customer of Birdeye. So on the slide we have some information here. So, let’s pick up the phone and call them.

Multi-Channel 64

Multi-Channel Social Media Communication Sales 64

ChurnZero

FEBRUARY 4, 2022

And while these stories contain new and valuable points of view, investors end up missing the message because it hasn’t been adapted for them. This data often includes customer lists and contract details such as the number of deals and their duration, which can be surprisingly hard to dig up, especially for legacy customers.

Metrics 98

Metrics Customer Success Engagement Customer Satisfaction 98

SurveySparrow

JANUARY 28, 2020

SurveySparrow, the maker of widely celebrated online survey software , was recently fortunate enough to chat with Jim Tincher, one of the most respected voices in the Customer Experience (CX) industry as well as founder and Mapper-in-Chief at Heart of the Customer. Surveys and metrics aren’t enough. I was horrified! Great title!

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Net Promoter Score Customers 52

CSM Practice

JUNE 19, 2019

Train the trainer programs are a great way to empowering your champion by equipping them with materials (like online videos, slides, step by step articles, etc) to custom tailor the end user training program, support new users in learning the solution as well as teach existing users how to use new features. Other Resources.

Customer Success 67

Customer Success Customers Workshop Feedback 67

PeopleMetrics

JANUARY 28, 2021

TRANSCRIPT: [GRAPHIC: "Coming Up."]. I take a survey, and then at the time, my only thinking of it was, "this goes into a void and then I don't know what happens with it." of individual feedback - individual customer feedback - being revealed, not anonymous, and followed up on is a huge change. Watch on YouTube. ? ? ?.

2001 62

2001 2012 Feedback Books 62

Circular Edge

APRIL 23, 2021

Bring your questions & sign up for this complimentary workshop here: [link]. Sharing new CE digital resources including the 2021 RPA Survey, new E1 Mobile Matrix , Groovy Scripting Cheatsheet 2.0 , For the Love of (Robotic) Process Automation Digital Guide , Latest 9.2 RPA Survey [link].

Workshop 52

Workshop Innovation Consulting 2021 52

Lumoa

APRIL 1, 2020

If the customer satisfaction (CSAT) and net promoter score (NPS) surveys that you’ve got in place help you understand how your customers feel, why would you change them? Those decisions then funnel up to impact key metrics like retention and customer value over time. After all, they only talk to a small fraction of your customers.

Customer Insights 83

Customer Insights Insights Customer Journey Mapping Net Promoter Score 83

Gainsight

DECEMBER 6, 2022

Our CEO, Nick Mehta has an entire blog post on how he meets 500+ customers every year and why it matters. Don’t send prep notes or surveys too close to the EBR. Surveys: Use a standard prep survey to gather inputs from your stakeholders prior to the EBR. Five slides for every 15 mins will suffice.

Presentation 52

Presentation ROI Leadership Roadmap 52

LiveChat

SEPTEMBER 23, 2016

Set aside a small percentage of your marketing budget for research so you can send out surveys, talk to your customers and most importantly, understand behavioral patterns and change in different demographics. Marketers end up blowing their budget on direct communication such as advertising, tradeshows, etc. Marketing budget imbalance.

Marketing 57

Marketing Multi-Channel Events Communication 57

LiveChat

MARCH 10, 2016

These are authority figures who will have a popular blog or a strong social following. They should not be direct competitors but they should have your ideal client either reading their blog or following them on social media. There are various tools like ahrefs and Moz that can help speed up this process.

Marketing 47

Marketing Social Media E Commerce Blog 47

SurveySparrow

APRIL 1, 2022

By starting with post-webinar survey questions. In this article, we’ll: Go through 30+ post-webinar survey questions to ask after the event (with free template). Understand how post-webinar surveys can benefit your organization. Put up a checklist for an effective post-webinar survey. To scale up your efforts.

Webinar 52

Webinar Events Feedback Social Media 52

CSM Practice

JUNE 19, 2019

Train the trainer programs are a great way to empowering your champion by equipping them with materials (like online videos, slides, step by step articles, etc) to custom tailor the end user training program, support new users in learning the solution as well as teach existing users how to use new features. Other Resources.

Customer Success 40

Customer Success Customers Workshop Feedback 40

2020 Research

SEPTEMBER 1, 2022

It should open up possibilities and help you achieve your specific insights goals. Survey Setup . There is no one-size-fits-all survey or method, and you need the flexibility to reflect that reality. Use a custom color palette and logo for your reports, which you can export as PDFs or PowerPoint slides.

Document 52

Document Insights Demo Books 52

Customer Guru

MARCH 7, 2018

This way the customers know that we have heard them and are truly apologetic for a bad experience they faced and want to make up for any troubles caused due to us. Customers found that the way we follow up with them is immensely valuable. Also, what kind of ROI must the senior management look for in investing in customer centricity?

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Grade.us

DECEMBER 16, 2019

Best Local SEO Blogs of 2019. When looking for the best local SEO blogs I was looking for blogs that were pure local SEO, or at least extremely heavily local. ” Also worth noting: I favor blogs that update regularly. ” Also worth noting: I favor blogs that update regularly. Local Visibility System.

2020 28

2020 2019 Blog Entertainment 28

LiveChat

MAY 13, 2016

It includes a word editing app called Google Docs , a spreadsheet app called Google Sheets and a presentation app called Google Slides. Apart from these three main apps, you also get surveying tool called Google Forms , which can be pretty useful when it comes to gathering customer feedback. Based in the cloud. Tools: Flickr.

Social Media 44

Social Media Communication Document Customer Service 44