LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog.

2018 59

2018 Blog B2B 2014 59

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

SurveySparrow

APRIL 30, 2024

Step 1: Make a List of Review Sites Identify the online platforms where your potential customers will go to get an idea of what you’re all about. Here’s what to analyze: Review Presence : Identify the platforms where your competitors have the most reviews. What do their customers constantly complain about?

2024 52

2024 Management Feedback Metrics 52

BirdEye

NOVEMBER 15, 2023

We’ve all heard it before: word-of-mouth can make or break a business. But what happens when those words travel at the speed of the internet? To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. The challenge is that reviews don’t just magically appear.

Retail 110

Retail Brands E Commerce Demo 110

BirdEye

JANUARY 25, 2024

They build trust and help businesses understand what they’re doing right and where there’s room for improvement. What is automated review sharing? Make Multi-Location Social Media Management a Breeze Want to see the impact of Birdeye on your business? Reviews are the modern-day word of mouth.

Social Media 110

Social Media Brands Multi-Channel Demo 110

Comm100

FEBRUARY 15, 2022

If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP. What are on-demand economies? In a nutshell, an on-demand economy prioritizes providing consumers with what they want when they want to.

Consumers 52

Consumers Blog Customer Service Social Media 52

BirdEye

NOVEMBER 7, 2023

This blog guides you through the steps needed to close more deals for your car business. Top 5 tips for writing great car sales emails 15 effective subject line examples for car sales email templates How to get more car sales leads as a salesman? Make sure to personalize as per your brand’s voice and guidelines.

Sales 114

Sales Automotive Advertising Demo 114

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge.

Management 115

Management Social Media Brands Consulting 115

Feedbackly

AUGUST 3, 2023

But, a good feedback management process can make a positive difference in a brand. Here are the 4 main steps in a customer feedback loop and how Feedbackly can help make the whole process streamlined and hassle-free. Make sure you include questions and concerns that you think are specific to your business clearly and concisely.

Feedback 98

Feedback Customers Touchpoint NPS 98

Retently

JULY 28, 2023

However, making sure customer experience is handled the right way throughout your entire organization can be tricky – especially if you have a large company with multiple departments and branches. Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

BirdEye

OCTOBER 14, 2022

So, what does this mean for you? In this blog, we’ll talk about the importance of product review sites, how to pick the best ones for your business, and share some of the top product review sites out there. Table of contents What is a product review website? What is a product review website?

Retail 98

Retail Document Consumers Presentation 98

BirdEye

MARCH 11, 2024

In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. But why so? billion people daily.

2024 58

2024 Events Social Media Demo 58

Totango

NOVEMBER 27, 2023

It’s important to spend time analyzing your data to understand why your customers are making certain choices and determine what elements of the health score are most important to retaining and growing your customer base. Dishman notes that a common mistake people make is having a “set-it-and-forget-it” mentality around health scores.

Customer Success 104

Customer Success Touchpoint Customers Insights 104

BirdEye

SEPTEMBER 11, 2023

To solve the growing need to improve authority, many reputation management solutions are in the market now. In this blog, we’ll walk you through the benefits of AI in reputation management in your business and why you should implement AI in your workflow today. Table of contents What is AI for reputation management?

Management 58

Management Brand Values Demo Social Media 58

Beyond Philosophy

FEBRUARY 16, 2023

I didn’t want to make the wrong decision, but I had no idea how to make the right one. Without that understanding, how could I sort through the options and know what was the right choice? One of the outcomes can be feeling less satisfied with the choices they make. Unfortunately, too many options can become a curse.

Reference 78

Reference Financial Retail Books 78

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Try A/B testing. You can do this with some classic A/B testing or split testing.

Social Media 98

Social Media B2C Healthcare B2B 98

Beyond Philosophy

AUGUST 20, 2020

To me, this makes sense at an intuitive level. The research team learned that another part of what’s happening to increase emotionality in these reviews is the temporal proximity to the experience. You tend to gush more right after something great happened, and vice versa. The phone has a smaller keyboard and screen.

Transportation 348

Transportation Information Technology Consulting 348

Customers That Stick

NOVEMBER 10, 2014

While buzzwords and strategies that fall out of favor after a few years are often hard to spot in real-time, the importance of omnichannel strategies seems likely to stand the test of time. The Month in Customer Service Blogging. ” Plus a great way to act on it. Twenty four tips to make it easier for them.

Omnichannel 147

Omnichannel 2014 Blog Mobile Customer Service 147

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. The blog post explores how Genesis Counseling Center harnessed the capabilities of Birdeye. Imagine a bustling mental health practice where patient demand is high. The result?

Communication 58

Communication 2023 Customers Insurance 58

Daniel Group

APRIL 18, 2024

In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. Here’s what we learned: NPS and Overall Satisfaction Correlation We correlated the NPS ® (Net Promoter Score) and Overall Satisfaction (1-10 scale). What Does Effective Communication Do for CX?

Communication 98

Communication NPS Net Promoter Score 2008 98

BirdEye

MAY 9, 2023

And if you are wondering how to do that, this blog post explores everything you need to know about referral card ideas and creating referral cards for your business. And if you are wondering how to do that, this blog post explores everything you need to know about referral card ideas and creating referral cards for your business.

2023 98

2023 Rewards Programs Reference Fashion 98

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? They constantly test various acquisition methods looking for efficient growth.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

APRIL 25, 2023

If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Publish a blog or newsletter 5. Incorporate local SEO strategies (more on this in a bit) and make your website mobile-friendly. Table of contents 1. Create a website 2. Create a website 2.

Seminar 98

Seminar Social Media Advertising Workshop 98

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. With the constantly evolving needs of the users, product developers have to keep their products improving and updating to make the users’ lives easier. What is Product Improvement?

Feedback 96

Feedback Social Media Roadmap Customer Satisfaction 96

Beyond Philosophy

NOVEMBER 24, 2014

To create a great experience you have to define which areas that Customers most value and exceed these aspects of the Customer Experience. Defining these areas implies knowing what the Customer’s Expectations are. Most organizations know what their Customer rational expectations are.

Customer Expectations 167

Customer Expectations Net Promoter Score Customer Centricity CEM 167

Totango

FEBRUARY 11, 2022

First, we’ll take a look at what B2B customer experience is and why it’s an important priority. What is B2B Customer Experience? This encompasses interactions with your brand during all stages of their customer journey , including before purchase, during the buying process, and after making a purchase.

B2B 108

B2B Customer Experience B2C Net Promoter Score 108

Lumoa

MAY 5, 2022

Most people understand the importance of creating great customer experiences —nevertheless, many struggle with the complexity of working holistically and long-term with a Customer Experience strategy. In This Article: What is Customer Experience? Customer Experience (CX) is far more than traditional customer service and marketing.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

Michel Falcon Experience

DECEMBER 4, 2019

I’d imagine that the person you settled down with in your personal life took the time to get to know you before making any jumps in your relationship such as moving in together or buying your first home. To be successful in our roles and contribute to the success of our organizations, our team members need to be aligned with their managers.

Management 78

Management Leadership Culture Definition 78

BirdEye

JULY 5, 2023

This blog helps you grow your business with relationship marketing. Table of contents What is relationship marketing? To first time customers turn into loyal customer, it is important to invest in building relationships with them. And that is done with relationship marketing. Why does relationship marketing work?

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

BirdEye

FEBRUARY 28, 2023

Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. This blog post will explore the benefits of hiring a social media professional. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement 2024 98

BirdEye

AUGUST 1, 2023

Read this blog post to know more. See Pricing FREE DEMO Table of contents What are social media meta tags? These HTML codes allow website owners to control what information is available for display such as title, image, short description when users share their webpage on social media platforms like Facebook and Twitter.

Social Media 52

Social Media E Commerce Information Brands 52

BirdEye

AUGUST 1, 2023

Read this blog post to know more. See Pricing FREE DEMO Table of contents What are social media meta tags? These HTML codes allow website owners to control what information is available for display such as title, image, short description when users share their webpage on social media platforms like Facebook and Twitter.

Social Media 52

Social Media E Commerce Information Brands 52

Beyond Philosophy

AUGUST 27, 2020

Many decisions that we make in life are subjective, without a “right answer.” ” We weigh the benefits and drawbacks and make the best choice we can based on the information we have. Giving your brain some time to sort through the data points available can increase the chances of making the best choice possible.

Information 167

Information Consulting Customer Experience Books 167

Centercode

DECEMBER 11, 2020

Setting too many expectations may be a quick path to disappointment in life , but what happens when you don’t set expectations during your beta test? Well, two decades of test planning and management has shown us it sort of ends up like the Wild West. Get started with our free Beta Test Agreement Kit.

Social Media 59

Social Media Feedback Download Blog 59

UJET

MARCH 17, 2020

But even with a dispersed team, managers and supervisors can ensure that agents are providing the expected high-quality support to maintain positive customer experiences. But even with a dispersed team, managers and supervisors can ensure that agents are providing the expected high-quality support to maintain positive customer experiences.

Management 121

Management Communication Contact Center Customer Satisfaction 121

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. The 20 Best SaaS Blogs You Must Follow.

Blog 23

Blog B2B Social Media Metrics 23

Centercode

DECEMBER 8, 2020

In this Ask the Expert series, Centercode’s Chris Rader weighs in on large tester teams: when they work, when they don’t, and how to manage when your stakeholders want to keep adding testers. Got a question you’d like to see on the Centercode Blog? How Do You Manage Large Tester Teams? What should I do?

Download 80

Download Feedback Communication Demo 80