Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. If you’re reading this blog post, you are probably one of them. That’s where customer experience platforms come in. Qualtrics is the giant when it comes to CX platforms with around 18.000 customers and 3 million users worldwide.

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Stella Connect

DECEMBER 7, 2021

But what are the best practices that set customer-first companies apart from the rest? We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 1: Response time. #2:

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Insights Customer Service 2022 Customer Satisfaction 99

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

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Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. What is customer experience automation? Benefits of customer experience automation.

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ChurnZero

SEPTEMBER 23, 2022

Searches for customer retention peaked in early 2022. . Again, uncertainty, but as the pandemic wanes, companies are coming face-to-face with two more fiery hoops: Uncertain macroeconomic conditions and shifting consumer demands. This is a guest article by Andrew Brown , content marketing manager, Northpass. . The pandemic.

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Lithium

AUGUST 2, 2022

Customer care agents are absolutely vital to any business, no matter what industry your organization finds itself in. Read the full blog for a look into the High Cost of Low Agent Retention. Some blog areas are limited to Khoros customers only. Here’s the Atlas content you do not want to miss!

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Upstream Works

DECEMBER 20, 2022

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. As such, the business value may take some time to be realized, so a bit of patience is required. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now.

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2023 Virtual Agent Contact Center Customer Experience 78

Retently

MARCH 29, 2023

And then comes Elon Musk with the Tesla team, creating something different, something we thought couldn’t happen – an automotive startup company. Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings.

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Net Promoter Score NPS Automotive Customer Satisfaction 198

BirdEye

MAY 2, 2023

According to Statista, in 2022, nearly 50% of smartphone users in the U.S. In this blog, we’ll share the steps to list your business in Apple Maps and how to optimize it for the best visibility. It makes it possible for them to discover you when they may not even know you exist. used an iPhone.

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Social Media 2022 Connections Information 97

Lithium

APRIL 5, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Our latest release delivers new tools that will help you keep employees — and customers — happy for years to come. Our latest release delivers new tools that will help you keep employees — and customers — happy for years to come.

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Upstream Works

JANUARY 5, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. The tactical decisions pertain to specific needs or technology applications, such as how many agents to hire or what use cases your chatbots will be built around.

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2022 Contact Center Technology Engagement 78

Optimove

AUGUST 17, 2022

But, perhaps above all, the results really tell us – and, more importantly, you – where your next opportunity may come from. What we have here is a gap. But it’s more than a hunch; it’s a well-based insight – as evident from our own follow-up research, other reports, and Optimove data. You said it.

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BirdEye

DECEMBER 21, 2022

To stay relevant on popular platforms, you need to know what’s trending and why, and how to use them to your advantage. To put it frankly, keeping up with the latest social media trends can keep you ahead of disaster and on track for success. TikTok knows what they have – and they also know how to stay profitable.

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Stella Connect

NOVEMBER 23, 2021

Customer service leaders and agents have risen to the occasion, all while handling more customer inquiries than ever , embracing new hybrid and fully remote operations , and keeping up with increasing customer experience expectations. . 6 Key Customer Service Priorities for 2022. #1: 6 Key Customer Service Priorities for 2022. #1:

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2022 Customer Service Net Promoter Score Effort Score 52

Kustomer

OCTOBER 28, 2022

In this blog post, we share three ideas and concepts that will help you with modernizing customer engagement and transform your CX organization from a cost center into a profit center. So what does a true customer-centric omnichannel approach look like in 2022 and beyond? How Can You Provide Differentiated Customer Service?

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Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge?

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Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know. 1: Response time. #2:

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2022 Customer Service Poor Customer Service 2021 52

CSM Magazine

FEBRUARY 11, 2022

Customer Appreciation Day is celebrated on the third Friday in May but the date can vary depending on your location. Although there is no official date for Customer Appreciation Day, many people celebrate it on the third Friday in May. Here are dates for the coming years: Friday, May 20, 2022. Friday, May 19, 2023.

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Stella Connect

JANUARY 26, 2022

Listen up, managers. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. What should you do? But if agents routinely fail to deliver satisfactory service interactions, customers will never return.

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Integrity Solutions

NOVEMBER 22, 2022

What’s more, engaged employees are not only more likely to stay, they’re more willing to put in the extra effort for their members and clients, their colleagues and the organization as a whole. Coaching is what makes the culture transferable and sustainable. Are Disengaged Employees Really A Concern?

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Banking Culture Engagement Leadership 79

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

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Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. In the US, the top-performing private sector boasts an 8.3

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Government 2022 2021 Document 85

Comm100

MARCH 7, 2023

College undergraduate enrolment in 2022 was down by 9.4% So what can schools do to attract more students and boost their enrolment figures against this incredibly difficult backdrop? It all begins with understanding what students want during the pre-enrolment process – and Comm100’s latest survey reveals all. compared to 2020.

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BirdEye

OCTOBER 19, 2022

This blog will tell you everything you need to know about Google My Business websites – what they are, the benefits of using one, how to get started, and more. Important note: Google My Business changed its name to Google Business Profile in late November 2021 and will retire the name sometime in 2022.

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Stella Connect

DECEMBER 13, 2021

Customer service will once again be an integral part of your CX strategy in 2022, but what you did in the last year shouldn’t be exactly what you do in the year ahead. The strategy set forth for 2022 needs to be tailored to keep up with customer expectations. 5 Tips to Meet & Exceed Customer Expectations.

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BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name.

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Social Media Brands Entertainment Connections 98

BirdEye

FEBRUARY 27, 2024

To help you step up your strategy, we have compiled a list of the top car dealership advertising ideas. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Why to invest in car dealership advertising?

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Advertising 2024 Automotive Social Media 62

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales? 12 ways to use AI in sales Leverage AI in sales with Birdeye FAQs about AI in sales Boost sales productivity with Birdeye What is AI in sales? Why do we need AI in sales?

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Sales 2023 Demo Social Media 109

SurveySparrow

SEPTEMBER 22, 2022

So, what’s so special about Apple’s NPS? So, what’s so special about Apple’s NPS? As of 2022, Apple’s NPS score is 72 — almost 20 points higher than the industry average of 54. Here’s an NPS survey created using SurveySparrow… To create similar NPS surveys, Sign up here for FREE!

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NPS Net Promoter Score Loyalty Programs Innovation 59

Optimove

AUGUST 30, 2022

It might seem like a long way off, but Black Friday 2022 is nearly upon us – if you’re a mobile marketer. If you’re not doing so already, it’s time to limber up, make your way to the starting block and start your preparation to take advantage of the burgeoning mCommerce landscape where mobile is king. Bottom line?

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ChurnZero

APRIL 5, 2022

Not only will this bring them up to speed, but they may catch any gaps or missed opportunities you can fill before giving it to customers. This is precisely what you pay your CSM to do; have valuable conversations that benefit the customer and the company. Unfortunately, this hasn’t always been the accepted train of thought.

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Customer Success Customers 2022 Customer Centricity 98

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? You may be familiar with this passage from Ernest Hemingway’s The Sun Also Rises, which in just three words sums up an intense effect we all feel at times. First, this sensation feels overwhelming, but then when the shock subdues, we often see that it was a long time coming.

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Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” And in the tech world, the answer is simple: nowhere to go but up!

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ShepHyken

DECEMBER 23, 2022

However, businesses must look ahead and plan – whatever it may bring. Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. And the most agile and adaptive providers will be best positioned to navigate what is likely to be another unpredictable year.”.

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2023 Communication Contact Center Return on Investment 69

BirdEye

MAY 15, 2023

In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. Table of contents What is social selling? Instead of telling a customer what is in your product on day one and asking them to buy, you begin by discussing the bigger picture.

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Social Media B2B Multi-Channel Sales 97

Kayako

SEPTEMBER 28, 2022

In this blog post, we will discuss three internal customer service tips using technology; but first, let’s look at a general view of how internal customer service. What is Internal Customer Service? Features may include various options, from training and advice to software and office supplies. Discover Kayako Single View.

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Technology Customer Service Poor Customer Service B2C 62

Beyond Philosophy

NOVEMBER 9, 2023

However, I have never heard it come from a source like Gallup. What is worse is that since then, American customer satisfaction declined more. It may result from rising customer expectations. The headline here is that too many organizations jumped on a trend and didn’t understand what they were trying to do.

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