InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

SurveySensum

MAY 6, 2024

Personal branding refers to achieving a prominent identity for an individual. Having a strong personal brand is necessary if you want to be recognized as an authority in your field. Personal Branding Strategies What matters most in personal branding is connecting with your target audience and paying close attention to their feedback.

Brands 52

Brands Social Media Leadership Blog 52

Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

2023 52

2023 Innovation Roadmap Events 52

CSM Magazine

OCTOBER 24, 2023

Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. 2023 ONE Award Winners Brand Guardian: Support Services Group The ‘Brand Guardian’ , safeguarding and enhancing the brand, was awarded to Support Services Group.

Connections 52

Connections Contact Center 2023 Innovation 52

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event.

Brands 124

Brands Hotels Rewards Programs Insurance 124

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions.

Events 52

Events Management Return on Investment Entertainment 52

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. Date : July 28, 2020.

Events 52

Events 2020 Workshop Roadmap 52

CSM Magazine

DECEMBER 22, 2023

These eye-catching marketing strategies can make a significant impact on the consumer by grabbing attention, reinforcing brand recognition, or inviting interaction with a product or service. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Connections 52

Connections Marketing Advertising Transportation 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Embrace the authenticity challenge.

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2016 Innovation Marketing Insights 267

C Space

DECEMBER 2, 2021

Driving Innovation. Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. Across all brands, we think and act like a luxury brand.

Innovation 52

Innovation Automotive Fashion Social Media 52

CSM Magazine

JULY 10, 2023

As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement. “Dare to disrupt and innovative,” Sabio’s Stuart Dorman urged attendees, setting the tone for the evening.

Innovation 52

Innovation Events Travel Technology 52

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Events 52

Events Engagement Multi-Channel Webinar 52

Optimove

AUGUST 15, 2023

If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. And they’re highly cost-effective: QR codes are relatively inexpensive to create and implement, making them an attractive option for mobile-first brands working with ever-tightening resources.

Brands 52

Brands Marketing 2025 Events 52

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Social Media Feedback Loyalty 52

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? At Future Stores 2020, helping brands strike that balance is a major focus. Experiential selling moves to the forefront.

Retail 76

Retail 2020 Innovation Entertainment 76

Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. She actually managed the branding for Burj al Arab, considered by some to be the most luxurious hotel in the world. Experience vs. brand.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

2020 143

2020 Events Customer Journey Brands 143

Experience Investigators by 360Connext

JUNE 30, 2020

Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. Recently I was invited to attend SAP’s annual event, SAPPHIRE , along with other influencers, to hear from SAP and several brands about their plans to remain resilient, sustainable and profitable this year and beyond.

2020 143

2020 Events Customer Journey Brands 143

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. Innovative AI-Driven Self-Service Exhibitors Not to be Missed. Who’s there?

2019 95

2019 Innovation Telecommunications Events 95

Experience Investigators by 360Connext

APRIL 30, 2015

Just because the customer is not happy in the current situation doesn’t mean they won’t be happy in any situation with your brand. ” “Let’s give them a chance to stay connected on their terms.” Many brands do a great job at showing their unique personality through marketing, and throughout the customer journey.

Brands 266

Brands 2013 2014 Retail 266

Lithium

APRIL 2, 2024

STIHL engages with millions of fans : STIHL reaches millions of people through their community-driven engagement and timely responses to grow brand love, connect with those seeking support, and so much more. We've introduced metrics for Events and new metrics for Ideas. Release Notes : The Khoros Care Release for version 24.04.1

2024 52

2024 Webinar Roadmap Events 52

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events.

Marketing 109

Marketing Social Media Advertising Workshop 109

Lithium

DECEMBER 21, 2020

In 2020, brands have adapted to shifts in everything from business practices to employee structure to customer expectations. But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. Events experiences. Learn more here.

Innovation 52

Innovation Social Media Events 2020 52

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

2020 52

2020 Innovation Entertainment Social Media 52

Lithium

NOVEMBER 10, 2020

In 2020, brands have adapted to shifts in everything from business practices to employee structure to customer expectations. But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. Events experiences. Learn more here.

Innovation 52

Innovation Social Media Events 2020 52

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Provide Support

DECEMBER 13, 2016

Stay Connected with your Customers. According to a Walker study , by the year 2020 customer experience will overtake price and product as the key brand differentiator. That is why it is important to stay connected with your customers and keep them informed about your company innovations and events. Read more.

Connections 67

Connections 2003 B2C 2015 67

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. For a successful marketing campaign, businesses need the right marketing channel strategy to share their content and brand’s messaging with their target audience. Research also tells us that 69.6%

Marketing 98

Marketing Social Media B2C Multi-Channel 98

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation.

Engagement 52

Engagement Entertainment Events Connections 52

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Fast forward to today, Carol leads the iconic UPS brand. Kate champions digital innovations that create the best customer experience and solutions.

2023 207

2023 Contact Center Leadership Hospitality 207

Storyminers

AUGUST 28, 2017

It’s in the form of a dozen interviews with company leaders whose brands are excelling at the customer experience. From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Russell Wager’s approach is to create advocates (at events, in their vehicles, etc.)

Brands 140

Brands Healthcare Roadmap Events 140

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. Moreover, the lack of differentiation among programs makes it challenging for businesses to stand out and build meaningful connections with customers.

Loyalty Programs 62

Loyalty Programs Loyalty Customer Experience Customer Centricity 62

Maru Group

MARCH 16, 2021

And while the way people relate to sports is transforming, our research reveals that the Super Bowl remains by far and away the most popular and exciting cultural and sporting event in America. The Super Bowl has stand out appeal versus the other big national viewing events How people connect with the Super Bowl is changing.

Sports 52

Sports Innovation Events Social Media 52

Kustomer

APRIL 14, 2023

Demonstrating How Kustomer Delivers Connected Service that Scales & Delights Kustomer recently attended Shoptalk in Las Vegas, NV on March 26-29, 2023. At the event, attendees discovered the latest technologies and trends impacting the retail industry and beyond. Checking In? Check out the activations below.

2023 52

2023 Retail Hotels Events 52

BlueOcean

DECEMBER 13, 2022

In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. Furthermore, a McKinsey report revealed that brands with top-performing loyalty programs earn a 15 to 25 percent bump in revenue thanks to their loyal customers, who are either buying more or buying more often (or both).

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

CSM Magazine

JUNE 27, 2023

As a ‘Groundbreaker Sponsor’ at the event, Sabio, the digital customer experience (CX) transformation specialist, and makepositive will demonstrate their commitment to innovation in the world of customer engagement and the revolutionary opportunities that come with it.

Consulting 52

Consulting 2023 Multi-Channel Events 52