SurveySensum

FEBRUARY 13, 2024

The success of your startup hinges on making things not just functional but easy and enjoyable for your users. Creating detailed customer profiles is key; it allows you to tailor your services and products to meet user expectations. They don’t just sell shoes; they tell inspiring stories of athletes conquering challenges.

User Experience 52

User Experience Demo Feedback Social Media 52

Totango

MARCH 25, 2021

As the world entered “lock-down” this time last year, little did we know we would all be sheltering in place, working digitally, remotely, and locked within the walls of our homes for the remainder of 2020 and beyond. No one knew what the “new normal” meant for the market, industry, businesses, or customers.

Customer Success 62

Customer Success Hospitality Webinar 2020 62

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Totango

OCTOBER 13, 2020

Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine inquiries from potential new clients. Customers who become advocates stimulate enterprise growth and drive value. Spot the Potential Advocate.

Webinar 62

Webinar Customer Success B2B NPS 62

SurveySensum

OCTOBER 27, 2023

In today’s digital landscape, where your online reputation has the power to determine your B2B business’s fate, customer feedback stands as the cornerstone of your success. And when we say customer feedback, we mean every facet of it – not just the good but also the criticisms. Can I ever recover from this?”

B2B 52

B2B Social Media Feedback Customer Satisfaction 52

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Ask for customer reviews 8. Keep in mind that your website is your digital storefront and should align with your brand and messaging. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it.

Seminar 98

Seminar Social Media Advertising Workshop 98

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. The traditional metrics for CX’s success in today’s market are changing. This article aims to provide actionable insights into humanizing customer feedback processes.

Feedback 52

Feedback Engagement Customer Journey Mapping Social Media 52

ChurnZero

JANUARY 4, 2024

It’s an exciting time to be in customer success. New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Expanded roles and responsibilities: how will customer success evolve in 2024?

2024 52

2024 Customer Success Chief Customer Officer 2023 52

2020 Research

AUGUST 29, 2022

Rob Berger, Executive Vice President of Global Quantitative Research, and Tom Doulos, Vice President of Client Service Operations at Schlesinger Group, presented a webinar Aug. 11, 2022, on how to build successful brand communities at scale. This is where a yearly fee is paid to obtain an online license for the platform.

Brands 52

Brands Banking Webinar Insights 52

BirdEye

OCTOBER 25, 2023

Visibility is the cornerstone of business growth and success. The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Online listings play a crucial role in every business’s digital strategy. After listings, reviews determine a business’s online success.

Marketing 104

Marketing Information Webinar Consumers 104

Lumoa

APRIL 21, 2022

Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. What will your answer be? I can almost picture the scene.

Banking 83

Banking Customer Satisfaction Webinar Insights 83

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. It was a one-of-a-kind digital user conference that welcomed 50 thought-leaders from leading companies, including Microsoft and Google, and customer experience strategist and author Jay Baer.

Communication 57

Communication 2023 Customers Insurance 57

Think Customers

OCTOBER 20, 2021

Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Customers feel the product and build relationships with the brand.

2022 52

2022 Retail 2026 Omnichannel 52

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Some blog areas are limited to Khoros customers only.

2021 52

2021 Roadmap Webinar B2C 52

BirdEye

OCTOBER 24, 2023

Online reputation management is a cornerstone for agencies trying to build trust and attract more patients in today’s digital landscape. However, Birdeye’s experience and expertise put clients’ minds at ease. The Birdeye dashboard simplifies managing high-volume clients by surfacing insights. Justin: Wow!

Healthcare 57

Healthcare Hospitality Consulting Retail 57

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Leverage Voice of Customer Feedback. What Is Client Expansion?

B2B 62

B2B Customer Success Customer Centricity Voice of Customer 62

Talkdesk

MARCH 24, 2021

Insurers need to redesign business models to build their own digital transformation success story. Digital transformation has been top of mind in the insurance industry for quite some time now, but recent events have forced insurers to develop new ways of delivering value. 4 tips for instant policyholder service.

Insurance 53

Insurance Contact Center Multi-Channel Automotive 53

ChurnZero

JULY 2, 2020

The term “customer-first” gets thrown around and cited often in the B2B world. The challenges to becoming a customer-centric company are not easy to overcome alone. It takes a village to raise a customer-centric company. Your entire organization must invest in rallying around the customer.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

BirdEye

APRIL 5, 2023

Nailing down the perfect name is crucial in building a rock-solid brand. Here are seven tips to keep in mind so that you come up with a name you’re proud of and that helps you attract customers. Avoid complicated words or funky spellings that will leave your customers confused and scratching their heads.

Government 98

Government Social Media Consulting Brands 98

Totango

AUGUST 14, 2020

In customer success, your customers define their own victories. No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard Business School concept of accomplishment you can award your customer before resting on well-earned laurels. Creating Better Customers, by Definition.

Customer Success 77

Customer Success Definition Customer Journey Customers 77

Chadwick Martin Bailey

JANUARY 5, 2021

Taylor is a seasoned client services/relationship manager with deep and varied experience in customer satisfaction, customer experience, loyalty/affinity, AA&U, and concept testing research. Since joining CMB, I’ve become more aware of the processes and organizational styles that better serve my clients.

Seminar 59

Seminar Travel Workshop Financial 59

West Monroe

MAY 8, 2022

Because you can’t be a digital business without being data-driven, and becoming a digital business is how you compete and win in today’s world. Use data to frame decisions and build products and processes faster and more iteratively. Your Operating Model: Moving From Traditional to Digital. Featured Content.

Fashion 52

Fashion Financial 2022 Culture 52

Gainsight

APRIL 12, 2023

After receiving my gold watch and Silicon Valley AARP card, I had a chance to reflect on a decade of community-building, cheesy music videos, and #CustomerSuccess. But much more interesting than the short list of Kodachrome-colored successes that are easy to recall are the gloomier-toned failures I try to forget.

2014 52

2014 Chief Customer Officer Sales 2013 52

Gainsight

OCTOBER 22, 2018

It checked all the boxes for me—strategic thinking, working collaboratively, creativity, working with sales, and above all a total focus on giving the customer a great experience. When I left the world of product management to become a CEO, Customer Success was barely a gleam in my colleague Dan Steinman’s eye!

Sales 95

Sales Marketing Customer Success Customer Insights 95

Hero Digital

DECEMBER 30, 2019

2019 has been a year of transformation for Hero Digital. We reimagined how we work, how we deliver for clients, and how we present ourselves to the world. We are working towards our goal of building beautiful experiences that have a positive impact on people’s lives and the businesses we serve. Celebrating connected client work.

Leadership 52

Leadership 2019 B2B Connections 52

Clarivate

APRIL 18, 2024

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.

2024 52

2024 Healthcare Retail 2023 52

ChurnZero

JULY 31, 2020

Truth be told, there’s a direct relationship between customer retention and higher profits. In fact, here’s the evidence that supports this claim: According to research by the Bain & Company, “A 5% increase in customer retention can increase profits by 25% to 95%.” ” – Accenture.

Customer Experience 64

Customer Experience Customer Retention Feedback Customers 64

West Monroe

NOVEMBER 30, 2022

She is pioneering advances in two areas: developing best practices for measuring and tracking change initiatives across an enterprise, and building sustainable and change-capable organizations. Can you share some examples where you've helped the client generate meaningful cost savings? Marc Tanowitz. Created with Lunacy. Brian Reavell.

2022 52

2022 Communication 2023 Roadmap 52

BirdEye

NOVEMBER 28, 2023

A remarkable 49% increase in customer feedback from review sites, all within just six months. This story isn’t just about a bunch of restaurants, though. In this blog, we’ll explore the importance of the reputation management industry and provide an in-depth analysis of the sectors where reputation management is a must for success.

Management 57

Management E Commerce Healthcare Hospitality 57

Up Your Service

JUNE 16, 2015

The industry is being radically disrupted by services that make use of telco’s connectivity platforms but offer higher perceived value to customers. By contrast, many telco’s only know their customers’ billing address, payment history, and average bandwidth consumption. Demand for unique digital experiences is growing.

Telecommunications 88

Telecommunications Government Entertainment Loyalty 88

Integrity Solutions

NOVEMBER 29, 2022

Here are the sales training metrics you should be using to measure your success. While investments in software and other enablement platforms can produce improvements in efficiency, they don’t impact actual salesperson behavior. And that can jeopardize future budgets. How to Determine Sales Training Metrics.

Metrics 87

Metrics Sales ROI Financial 87

Joe Rawlinson

JUNE 10, 2020

When marketing to new people, it can be hard just to make that first impression by telling them who you are, what your success story is, and what your product or service is about. However, in the digital world, emails act as the frontmen of bringing in new clients and or who might be interested in what you have to sell.

Marketing 88

Marketing Social Media 2003 Definition 88

COPC

JUNE 4, 2020

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for virtual collaboration (some of which have such an impressive ability to foster teamwork) and keep an open mind. This is a great story for you.

Contact Center 55

Contact Center E Commerce 2020 E-support 55

CSM Magazine

DECEMBER 20, 2021

Sadly, however, building a brand is never straightforward — there isn’t any ten-step process you can follow to the letter and expect to build an internationally recognizable brand at the end of it. Brand building requires research, investment, and innovative approaches. 1 More Focus on Corporate Social Responsibility.

Brands 52

Brands Social Media Reference 2018 52

West Monroe

MARCH 22, 2018

Banks are still addressing the same overall types of challenges: building modern platforms to use the data in their legacy systems and building a culture of digital customer-centricity. Furthermore, the success stories of course mentioned technology, but also culture components as well.

Banking 49

Banking B2C Culture Customer Centricity 49

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.

Customer Experience 141

Customer Experience Chief Customer Officer Insurance B2C 141

Magellan Solutions

JUNE 14, 2023

Accounting, bookkeeping, marketing, invoicing, processing payments, and resolving customer complaints always come to mind. Customer Service Virtual assistants provide support services, such as answering questions, resolving issues, and processing returns. Check out how these SMEs found success by hiring virtual assistants below.

E-support 52

E-support Social Media E Commerce Document 52