en industry 
Feedbackly
NOVEMBER 16, 2023
Rejoignez-nous pour comprendre comment les leaders de l’industrie mesurent l’Expérience Client via l’Expérience Émotionnelle. Valérie Vax est Partenaire-expert en marketing et expérience client dans le cabinet conseil 37.5. Date et horaire : le 14 décembre, de 10h à 10h45 (CET).
2020 Research
FEBRUARY 7, 2024
Similarly, despite how often screener best practices are discussed in our industry, we frequently veer from that path. In the past couple of years after Covid, we’ve seen an industry-wide shift away from well-established best practices. Without the right audience, the entire project is likely headed in the wrong direction.
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CSM Magazine
OCTOBER 11, 2022
Providing our colleagues with the right tools to be effective in their role has always be en a critical consideration for us. ” Jacobi Anstruther, Founder & CEO of IRIS Audio Technologies, added: “IRIS is disrupting the industry by bringing a higher standard of audio quality as the new benchmark in customer communications.
Customer Bliss
NOVEMBER 29, 2016
It’s only about a 25-minute interview, so if you have time en route to a holiday happy hour, I’d definitely give it a full listen. From there: Donna Peeples is an accomplished senior executive with extensive P&L responsibility and verifiable results in a variety of industries and global markets.
Upstream Works
NOVEMBER 22, 2022
Before the term “customer experience” (CX) became widely used in the industry, the contact center was focused on “customer service.” ” When customers needed service – whether a question, a complaint, or technical support – they reached out to the contact center.
TechSee
JANUARY 28, 2020
The days following last year’s Black Friday — a time period that many in the industry have come to dread — actually proved to be more important for retailers. With retailers forced to hand over almost half of their Black Friday takings last year, putting a stop to NFF returns is crucial for the industry. Stopping the Bleeding.
Interactions
JULY 7, 2022
Ev en if live agents are unavailable, Conversational AI applications like virtual agents can scale to handle unlimited conversations while providing the same consistent experience. Although the labor shortage has hurt many industries , Conversational AI can address the challenge with a myriad of additional business benefits.
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