CSM Magazine

MAY 15, 2024

The collaboration aims to deliver innovation without disruption, offering enterprises a faster path to better outcomes and a best-of-breed omnichannel suite. More information about the joint solution will be shared at Avaya ENGAGE on May 14th and at LivePerson’s Spark virtual product launch event on May 23, 2024.

Omnichannel 52

Omnichannel 2024 Contact Center ROI 52

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. We are 18 months in.

Innovation 115

Innovation Customer Success NPS Reference 115

InMoment XI

MARCH 25, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. Put simply: it involves analyzing current and historical data to make predictions about future events or trends. It’s an opportunity that your company can capitalize on today.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Looking for the latest trends, tools, strategies, and insights on CX? 20:20 Customer Experience Summit. When: July 4 to 5, 2017.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Lithium

NOVEMBER 2, 2021

? Khoros Autumn Innovation Release. With this year's Autumn Innovation Release , we’ve made it more painless than ever to build AI-powered chatbots, connect with your peers, create simple and secure interactions, and ultimately build trust with your customers and prospects. Time to start seeing actual ROI on your promoted posts.

2021 52

2021 Webinar ROI Events 52

SurveySparrow

JUNE 26, 2020

Do you know that Facebook’s event cover photo size is different for both personal profiles and Fan pages? This means that the answer to the best Facebook event cover photo size is not going to be a straightforward one. Whether it’s ads or events, Facebook does have the Midas touch, no doubt. Of course not.

Events 52

Events 2020 Social Media Article 52

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. An executive invested in the customer experience will inspire innovation and motivate their team. Let your Customer Experience Mission Statement guide your teams.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

CSM Magazine

MARCH 16, 2016

Innovation. Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI. This year’s event is yet again the largest program to date. More information can be found at the event website. What is Field Service USA?

Events 40

Events Customer Care 2002 2016 40

Natalie Petouhof

JANUARY 22, 2018

To help demonstrate the ROI. Examining the ROI for the Career Day. Benefit of saving the regular cost of interviewing – Cost of the new interviewing process / Cost of the new interviewing process x 100 = ROI %. DrNatalie Petouhoff, VP, Innovation and Transformation Expeditions, Salesforce. Why the video?

ROI 40

ROI Leadership Return on Investment Events 40

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. First, it’s hard not to compare two events. VIPs saw a show there during the event. The rooms were large, comfy and high-tech enabled.

NPS 62

NPS Hotels Events Demo 62

CSM Magazine

DECEMBER 22, 2023

This method helps to ensure that the OOH solutions are displayed to the right people at the right time, with the highest chance of the ad’s effectiveness and providing a measurable ROI. Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks.

Connections 52

Connections Marketing Advertising Transportation 52

CSM Magazine

OCTOBER 5, 2020

Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service.

2020 52

2020 Customer Service Hotels Contact Center 52

Oracle

NOVEMBER 30, 2020

The Upshot Award for Best Demonstrated ROI in Service honors those who keep a watchful eye on performance and put analytics insights to work in their service experiences—realizing major ROI in the process. Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last.

ROI 40

ROI 2019 B2B 2020 40

Second to None

MARCH 14, 2018

That said, measuring the return on experiences and events is far from impossible, and by learning how to do so, marketers can justify their expenses to the C-suite while improving the effectiveness of their campaigns. Not every great experience makes a great experiential marketing event. Executing a Memorable Event.

ROI 54

ROI Events Social Media Return on Investment 54

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

Lumoa

JANUARY 2, 2023

These surveys provide valuable insights into how well a company’s products or services meet customers’ expectations and can be used to improve customer experience, drive product innovation, and build better customer relationships. Let’s check out each one of them.

Net Promoter Score 83

Net Promoter Score NPS Events Customer Satisfaction 83

Customer Bliss

MAY 23, 2018

When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. to determine their employee ROI. As an experienced leader with proven success of managing significant challenges of rapid growth at a company, Carolyne was recruited to lead the work at Fanatics.

Sports 197

Sports Customer Experience E Commerce Travel 197

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. That’s because we celebrate customers for using NICE inContact products and services to drive exceptionally creative, innovative customer experiences.

2019 48

2019 2018 ROI Events 48

ShepHyken

SEPTEMBER 15, 2017

Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution. These solutions are constantly combing the internet for relevant conversations and events, meaning, when appropriate, brands can jump in, join and engage with their customer base in a very organic fashion.

Customer Engagement 199

Customer Engagement Blog Engagement Marketing 199

Oracle

AUGUST 27, 2020

The Thinker Award for Best Innovation in Marketing . The Upshot Award for Best Demonstrated ROI in Marketing. The Thinker Award for Best Innovation in Sales. The Upshot Award for Best Demonstrated ROI in Sales. The Thinker Award for Best Innovation in Service and Field Service. Finalists: Advisor Group.

2020 75

2020 2007 ROI Airlines 75

Gainsight

JUNE 9, 2021

The first day of Pulse Everywhere showed that Gainsight’s Pulse events are ever-evolving and still presenting attendees with the best content in customer success. Imagine a star-studded debut, with entertainers walking the red carpet and searchlights beckoning people to the event. Just two years ago (has it really been two years?!),

Entertainment 98

Entertainment Customer Success Events Telecommunications 98

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . The event was top-notch (hats-off to all those involved with planning the details behind executing the event). “The

NPS 54

NPS Connections Events Customer Centricity 54

Alida

JUNE 30, 2017

Eric Angeloro, global launch and lifecycle marketer at Cadillac, presented his company’s strategy: creating innovative products, providing unforgettable customer experiences, enabling ongoing engagement, rethinking marketing and driving word of mouth. Cadillac continues to look for ways to deliver compelling products and experience.

Automotive 138

Automotive 2025 Customer Relationships 2017 138

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. A team of passionate, empowered agents can affect your loyalty program’s ROI.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Alida

AUGUST 10, 2017

I understand that we don’t always operate in an environment where we can reject weak statements that claim to prove CX ROI. Actually, the experimental approach is also compatible with the innovation philosophy of the Lean Start-up. Consider the cultural impact of evidence-based innovation.

Measurement 147

Measurement Culture ROI Document 147

GetFeedback

JULY 19, 2019

Your customers are talking about you on social media, in user groups, and at events. Voice of the Customer results should lead to innovation around customer experience. . This guide will teach you how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts. Get the Guide.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Kerry Bodine

OCTOBER 20, 2021

But here’s what innovative organizations understand: Customer experience is the superhighway to business success. Let’s look at one way this chain of events plays out starting with a good customer experience. These words — thoughts , emotions , perceptions — sound touchy-feely. Fluffy even. Quite quickly, as it turns out.

Customer Experience 90

Customer Experience B2C Hotels Events 90

One Millimeter Mindset

DECEMBER 19, 2018

Innovating an effective customer retention strategy is a long-term commitment between you and your customer. Instead of a convenient endpoint to switch suppliers before real ROI is achieved. Hire me to speak or conduct a workshop at your next corporate or association event to catalyze your mindset and skill sets.

Customer Retention 73

Customer Retention Return on Investment Workshop Sales 73

Oracle

SEPTEMBER 12, 2019

Attend this session and find out how companies have completed successful open UI projects as well as see the latest product innovations to enhance UX. Real-World Siebel CRM Case Studies Delivering Accelerated ROI. Find out how Oracle’s support and partner ecosystem worked to deliver ROI for these leading customers.

2019 40

2019 ROI User Experience Omnichannel 40

CustomerSuccessBox

APRIL 6, 2022

Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be. Inviting customers to webinars and events. Come up with innovative and effective ways to aha your customers.

Customer Success 52

Customer Success Customers Innovation ROI 52

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Oracle

FEBRUARY 21, 2019

“The Thinker Award for Best Innovation in Marketing” Finalists. “The Thinker Award for Best Innovation in Sales” Finalists. “The Thinker Award for Best Innovation in Service” Finalists. “The Upshot Award for Best Demonstrated ROI in Marketing” Finalists. Covance Inc.

2019 75

2019 ROI Hotels Financial 75

Oracle

SEPTEMBER 19, 2018

General Session: The Latest CX Innovations for Sales. Learn about the vision for sales as Oracle moves beyond sales automation, unifies sales and service, and integrates with marketing to streamline operations and measure ROI. Note that event details are subject to change. You can also view the full sales session catalog here.

2018 49

2018 Sales Roadmap Loyalty 49

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. Joan explained that she absolutely had to purchase alternate gear in order to participate in the event that she waited for all year. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104