Are You Making the Most of your Customer Service Superstars?
Experience Investigators by 360Connext
JUNE 3, 2015
Observation of individual gallery experiences revealed the unexpected heroes. Security guards protect each individual gallery, and many were abrupt and unfriendly with patrons. At a world-class art museum, some of the patrons were reporting an environment that was uptight and unfriendly. “Don’t touch that!
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