2020 Research

FEBRUARY 29, 2024

Data security and management, as well as the volume and variety of data, are key challenges for market research agencies, and steps should be taken to protect sensitive data and improve data integrity. Get a front-row seat to the latest thinking, developments, and partnerships shaping the market research industry.

2024 59

2024 Innovation Leadership Presentation 59

Retently

APRIL 6, 2022

CSAT ( Customer Satisfaction Score ) is a survey methodology used to measure a customer’s satisfaction with a business, product, or service. . Example of CSAT survey. If your surveys use numeric ratings, you can just do an average based on all the scores you got. So, what is CSAT? CSAT Meaning. How to Calculate CSAT ?

Definition 158

Definition 2022 Customer Satisfaction Healthcare 158

Comm100

MARCH 16, 2022

With digital channels and technologies now available, government agencies can make great strides towards improving customer service, and do so: Securely Smoothly Incrementally and Cost-effectively. “On A wealth of new tools and technologies are available to companies to help them deliver seamless CX and support. – Chapter 4.5:

Government 76

Government Customer Service Customer Satisfaction Consumers 76

SurveySensum

FEBRUARY 14, 2024

” — That’s where the right employee feedback tool comes into play. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. What is an Employee Feedback Tool?

2024 52

2024 Feedback Culture Demo 52

eGain Blogs

JULY 27, 2022

We wanted to hear about agent experiences and knowledge from the horse’s mouth—the agents themselves—and commissioned a survey, focused exclusively on them. The survey was conducted by BenchmarkPortal on our behalf in May 2022 and included US-based agents across multiple industries, including the government sector. Telco giant.

Net Promoter Score 52

Net Promoter Score Contact Center Insurance Government 52

Interactions

JULY 2, 2020

Agencies work tirelessly to update day-to-day contact center operations to drive profitability despite a competitive industry landscape. Without the right technology to support their contact centers, it’s likely that they won’t have the tools or capability to successfully support customers through their repayment efforts.

Virtual Agent 77

Virtual Agent Contact Center Financial 2020 77

ShepHyken

AUGUST 27, 2021

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. Another survey suggests that 68% of the participants will stick to a brand only if their experience is commendable. This is where customer experience can be a remarkable tool to spread the word.

Customer Experience 152

Customer Experience Customer Satisfaction Touchpoint Social Media 152

Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. There’s always something to be learned from your industry peers, especially if they enjoy the support of a large customer base.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

BirdEye

OCTOBER 24, 2023

Online reputation management is a cornerstone for agencies trying to build trust and attract more patients in today’s digital landscape. Key takeaways from the discussion Automation is crucial for agencies looking to scale efficiently. A couple of years ago now, we acquired a digital marketing agency called iHealthSpot.

Healthcare 59

Healthcare Hospitality Consulting Retail 59

BirdEye

DECEMBER 1, 2021

of Americans don’t trust real estate agents according to a survey by Choice Home Warranty. They’ll also seek out industry-specific sites such as Zillow, Realtor, and Trulia. Ask yourself, whom would a consumer trust more – an agent telling them that your agency is the best, or a past customer who says the same?

Consumers 98

Consumers Hotels Social Media 2021 98

Magellan Solutions

JANUARY 17, 2024

The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 However, there are challenges in the industry—the changes in the global economy, the scarcity of workers, and the increase in inflation. Let’s explore how the BPO industry plans to stay ahead of the game this year!

2024 52

2024 Competitive Advantage Omnichannel Telecommunications 52

SurveySensum

MAY 25, 2022

CATI interview (Computer Aided Telephone Interview) is a surveying approach where an agent or interviewer carries out surveys over phone calls. It has also been used widely in the automotive industry to find actionable insights on sales, customer satisfaction, model testing, and market research. What are CATI interviews?

Automotive 52

Automotive Marketing Customer Satisfaction Demo 52

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Some of these AI tools are fully automated, meaning that customers receive a response without any human intervention. Agent assist tools that monitor customer conversations to seamlessly recommend solutions and responses.

2023 81

2023 Customer Service Healthcare Return on Investment 81

Interactions

JULY 2, 2020

Agencies work tirelessly to update day-to-day contact center operations to drive profitability despite a competitive industry landscape. Without the right technology to support their contact centers, it’s likely that they won’t have the tools or capability to successfully support customers through their repayment efforts.

Virtual Agent 62

Virtual Agent Contact Center Financial 2020 62

QuestionPro Audience

APRIL 6, 2018

Advertising agencies are facing a lot of adversity in 2018. With more and more big brands like Sprint, Netflix, and L’Oreal cutting their agencies to take their advertising in-house, ad agencies are scrambling to re-route. BETTER CLIENT OUTCOMES. MEASURE SUCCESS. Contact us for your next research project.

2018 83

2018 Advertising 2016 Consumers 83

SurveySparrow

AUGUST 28, 2023

Imagine you’re a marketing manager at a bustling digital agency. Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. 6 Feedback Loop In-App Surveys: Integrate in-app surveys to gather feedback right after users perform specific actions.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

BirdEye

NOVEMBER 8, 2023

Some include general third-party review site platforms that cover a broad spectrum of products and services, while others specialize in specific industries or cater exclusively to B2B services. For your ease, we’ve segmented all these into business review sites , customer review sites , and industry-specific service and product review sites.

Travel 59

Travel Hotels Social Media Healthcare 59

ReviewTrackers

APRIL 21, 2021

According to an IBM survey , only 43 percent of consumers trust the insurance industry. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. According to its website, the agency has provided $11.9 Not yet registered?

Banking 65

Banking Financial Insurance Social Media 65

SurveySparrow

OCTOBER 19, 2020

Online surveys have never been so crucial in the business world as it is now. Thankfully, there has never been an easier time to collect surveys from customers and prospects alike. Online survey software like SurveyMonkey, Qualtrics, SurveySparrow, etc. Online survey software like SurveyMonkey, Qualtrics, SurveySparrow, etc.

Feedback 59

Feedback 2002 Events Customer Satisfaction 59

Happy or Not

DECEMBER 21, 2023

This tool goes beyond the surface, allowing you to decode timely trends in customer feedback. The visually intuitive grid elegantly displays feedback distribution, highlighting the best and worst performing times based on the satisfaction index and the volume of responses collected. What are HappyOrNot time patterns?

Customer Satisfaction 36

Customer Satisfaction Travel Retail Customer Centricity 36

CSM Magazine

JULY 19, 2021

Sadly, not everyone joining this industry stands to make a profit. On the brighter side, there are business owners who are making a killing in the industry. Additionally, the latest eCommerce tools gather key data on customer behaviors when in your store. Place a survey on your website to ask customers for feedback.

Social Media 52

Social Media Customer Experience Marketing Feedback 52

ReviewTrackers

DECEMBER 10, 2019

percent of consumers when they were looking for a new primary care physician, which is the second-highest influence of any industry. About 1 out of 3 patients use either industry-specific medical review sites or more general consumer review sites as tools for finding doctors or healthcare providers. Digital Assent, 2013 ).

Healthcare 132

Healthcare Hospitality 2013 Insurance 132

NetBase

JULY 25, 2019

Wondering if your marketing efforts are up to snuff when compared to other brands in your industry? Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. The tool employed also needs to be user-friendly. This is a dangerous game.

Social Media 65

Social Media 2019 Marketing ROI 65

Uniphore

JANUARY 21, 2022

Few industries are as closely regulated as healthcare. It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. In a recent Deloitte survey , consumers ranked empathy and reliability as the top two factors when seeking out a healthcare experience.

Healthcare 59

Healthcare Consumers Hospitality 2021 59

SurveySensum

JANUARY 22, 2024

Includes : Suppliers, regulatory authorities, government agencies, and investors Tertiary Stakeholders: These stakeholders have a more distant or indirect connection to the project, and their impact is usually less immediate. However, their interests can still be relevant.

Management 52

Management Demo Communication Financial 52

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. It presents findings from a comprehensive survey of 588 senior EMEA marketers, sharing what they’re doing to get and stay ahead of competitors, and how you can do the same. We have a robust sample size sharing insight in this survey report.

Social Media 53

Social Media 2019 Marketing ROI 53

CCO Council

OCTOBER 28, 2017

Executive search firm Russell Reynolds surveyed 2000 C-level executives in 15 industries, asking them to describe the expected rate of digital disruption during the coming 12 months. Executives expect digital disruption to be the most severe in B2C industries, particularly in media. Where are you at?

Chief Customer Officer 40

Chief Customer Officer B2C B2B Roadmap 40

BirdEye

DECEMBER 8, 2023

And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. It offers services ranging from review management to customer surveys , making it a versatile choice for businesses looking to improve their online reputation. Birdeye Birdeye is known for its comprehensive approach.

Management 116

Management Social Media Brands Consulting 116

NetBase

JUNE 28, 2019

We hosted our latest NetBase LIVE London on 19-20 June and attracted quite a crowd, with over 150 social media experts, enabling us to spend two fast-paced, insight-packed days with brands, agencies, customers and prospects. Let’s run through them to give you a sense of what you missed: Brands, Agencies and Industry Experts Offer Insight.

Social Media 49

Social Media Insights ROI Presentation 49

LiveChat

AUGUST 24, 2018

Whether it was a consultation at your agency or a Sunday open house, you built a rapport with homebuyers with a handshake, some charm, and your expertise. It’s absolutely crucial that agents respond to every customer as quickly as possible, or they risk losing that buyer to another agent or agency. Benefits of a quick response time.

Sales 45

Sales Fashion 2015 Communication 45

SurveySparrow

DECEMBER 8, 2023

You might even ask if it is the same as a survey. A form is a tool used to collect information by presenting structured fields or questions for users to fill out. On the other hand, a survey is a method used to gather details. It uses tools such as forms, questionnaires, and the like! Not at all! Did you get the gist?

Engagement 52

Engagement Magazine Events Feedback 52

SurveySparrow

SEPTEMBER 12, 2020

External costs are those related to external vendors such as advertising agency fees, recruitment agency fees (if applicable), job fairs, employee signing bonuses, relocation, etc. Over a period of time, managers can also use this metric to evaluate whether the tools or the channels used are giving you the desired results.

Metrics 87

Metrics Management Advertising Culture 87

Magellan Solutions

JULY 9, 2021

Billing per each appointment set can range from $9 – $25 depending on the industry. Survey Processing Services. Survey processing stages: • Survey Design. Survey Setup. Survey Reporting. Survey Data Analysis. • E-mail / online surveys : $3,000-$5,000. per minute or by the appointment.

Call Center 52

Call Center Contact Center Document E-support 52

Doing CX Right

SEPTEMBER 5, 2020

Below is a summary of our conversations and tips about making VOC surveys more compelling. Research Tells Us: In 2016, in what was possibly the most meta consumer survey of all time, a 2016 OpinionLabs study revealed that 72% of consumers didn’t like being surveyed by brands. Surveying During Coronavirus.

2016 52

2016 Travel Feedback Insights 52

ShepHyken

JANUARY 31, 2020

It really depends on the industry and scope of work your business does, but most companies deal with clients from four major generational groups: Matures, Baby Boomers, Generation or Gen X, and Millennials. Prior to working at Logiscale, he handled a small marketing agency in Los Angeles. The Four Generations of Clients. Generation X.

Customer Service 111

Customer Service Social Media 2004 2005 111

ShepHyken

JANUARY 31, 2020

It really depends on the industry and scope of work your business does, but most companies deal with clients from four major generational groups: Matures, Baby Boomers, Generation or Gen X, and Millennials. Prior to working at Logiscale, he handled a small marketing agency in Los Angeles. The Four Generations of Clients. Generation X.

Customer Service 107

Customer Service Social Media 2004 2005 107

SurveyGizmo

JANUARY 16, 2018

and Canada, develops insights cloud-based software and services for the insurance industry worldwide. For over 45 years, Vertafore has grown to provide services to approximately 20,000 insurance agencies, 1,000 carriers, and 50,000 insurance professionals. Better measurement of customer experience and loyalty via NPS surveys.

Customer Experience 40

Customer Experience Net Promoter Score Insurance NPS 40