GetFeedback

JULY 19, 2019

We used to get so excited to talk about the Voice of the Customer (VoC). It sounds so appealing to really hear the customer in their own voice, to understand their intentions and understandings. How to set up your Voice of the Customer (VoC) program for success. Can you start a VoC program without a customer journey map?

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

GetFeedback

JULY 19, 2019

When it comes to customer experience (CX) , I can think of many, many things we all know to be true. . We can all agree customers expect more of us than ever. We can agree there are more customer interactions than ever before, and some of that is our own fault. 1: map your customer journey. We all feel it.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Your presence on social media is a digital handshake with potential and current customers that shapes their perception and experience with your business. Let’s dive in.

Social Media 108

Social Media Multi-Channel Demo Feedback 108

ShepHyken

MARCH 2, 2018

In fact, Accenture found that when made to feel welcome in stores and treated right, Millennials can be extremely loyal customers. But a memorable and distinctive experience is not something that only young people seek. Traditional retail KPIs need to be revisited and adapted to support a model based on experience and relationship.

Retail 79

Retail Blog Culture Article 79

CSM Magazine

JANUARY 17, 2024

In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals. Most customers report that they can watch the entire video and may often replay them a few more times.

Communication 52

Communication 2023 Social Media Travel 52

BirdEye

JULY 10, 2023

Competitive intelligence is a game-changer for local businesses trying to attract new customers. It can help you discover what rivals are saying and offering customers, along with gaining insights into their operations. While it may be a part of your marketing strategy, you might not be tapping into it as effectively as you can.

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

Integrity Solutions

NOVEMBER 22, 2022

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Are Disengaged Employees Really A Concern? Why Isn’t Training Enough To Drive Culture Change?

Banking 79

Banking Culture Engagement Leadership 79

BirdEye

DECEMBER 8, 2023

In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Customer satisfaction: This is about how well your company meets the needs and expectations of your customers. However, managing corporate reputation could be tricky for many companies.

Management 115

Management Social Media Brands Consulting 115

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. What is Employee Satisfaction?

Metrics 52

Metrics Culture Demo Healthcare 52

GetFeedback

DECEMBER 26, 2018

Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. But most modern CRMs, including Salesforce, lack one large piece: customer surveys. But most modern CRMs, including Salesforce, lack one large piece: customer surveys. Your CRM is where your customer information lives.

Net Promoter Score 210

Net Promoter Score NPS Measurement Feedback 210

GetFeedback

DECEMBER 16, 2019

Your customers want more, so you need to meet and exceed their expectations. But you already know what you need to do: collect customer feedback. Waiting until everything falls into place so that you start collecting customer feedback won’t happen. Improve customer experience . Customer preferences differ.

Feedback 195

Feedback Social Media Customers Consumers 195

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

2024 52

2024 Feedback Culture Demo 52

Totango

JULY 15, 2021

The role of a Chief Customer Officer (CCO) is a fairly new addition to the C-suite, but it has been on the rise over the past several years as companies are better understanding the importance of creating a customer-centric culture within their organizations. So, what does a Chief Customer Officer do and why is this role so important?

Chief Customer Officer 124

Chief Customer Officer Customer Centricity Loyalty Programs Customer Success 124

BirdEye

SEPTEMBER 11, 2023

In this blog, we’ll walk you through the benefits of AI in reputation management in your business and why you should implement AI in your workflow today. AI-powered reputation management solutions can help you quickly understand customer sentiment, drive personalization at scale, improve response times, and reduce costs. Solution: 1.

Management 58

Management Brand Values Demo Social Media 58

BirdEye

MAY 30, 2023

Because of this, it has become a popular method for businesses to engage with customers. To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. Research shows that 48% of customers prefer direct communication from businesses through text messages.

Insights 95

Insights Net Promoter Score Events Feedback 95

Kustomer

JUNE 13, 2022

Instantaneous, chat-based channels are poised to grow in popularity. Messaging channels are therefore expected to become increasingly essential in solving customer issues on-demand to meet customers where they’re already communicating with family and friends. What Is Chat Etiquette?

Customer Service 98

Customer Service Social Media Customers Interaction 98

Horizon CX

OCTOBER 2, 2023

The Frontline Experience Gap – Competence, Supervision, and Data by Scott Gilbey “I help identify customer and employee experience gaps that adversely impact the frontline. Experience improves and so does P&L. Customers wait. The employee, associate/agent, is me. It’s 8:13 p.m.

Net Promoter Score 52

Net Promoter Score 2005 Retail NPS 52

ShepHyken

JULY 20, 2018

Interactions between brands and consumers are changing across virtually every industry, making it more important than ever that your organization strives to encourage consistency within every moment of the customer journey.

Social Media 47

Social Media Blog Brands Consumers 47

Customer Bliss

APRIL 11, 2018

The ‘Make Mom Proud’ Standard For How to Treat Your Customers , but I share them with you here as a peek into the contents of this new book – established to provide you with a new set of tools to simplify and advance your customer experience and culture transformation. Customers become the engine that grows the business.

Hotels 209

Hotels Insurance Books Banking 209

Bold360

APRIL 1, 2020

No matter what happens next, your employees and customers will continue to have questions they need answered (and fast), even as your call center struggles to maintain operational continuity. COVID-19 has caused massive disruption in the customer service and contact center space, on both the supply side and the demand side.

Call Center 95

Call Center Management Social Media Contact Center 95

Beyond Philosophy

MAY 9, 2019

In our customer experience consultancy, clients tell us customers make decisions based on price or features. Instead, it tends to be a combination of a few insignificant, humanistic-type factors that drive customer behavior. However, many things we experience don’t have that level repetition.

Net Promoter Score 151

Net Promoter Score Hospitality Consulting Retail 151

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 58

Social Media Sales Advertising Connections 58

BirdEye

SEPTEMBER 11, 2023

A business is much more for and by the customer than the customer is for a business. But the most valuable source is first-party customer feedback, directly from customers. However, most businesses today struggle with the sheer volume of customer feedback that they get across channels and locations.

Feedback 58

Feedback 2023 Management Social Media 58

BirdEye

OCTOBER 30, 2023

Because it increases your business’s visibility to potential customers in your area, thereby establishing a solid local presence. So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Promote content with location-based hashtags 7. Do you know why?

Social Media 58

Social Media Marketing Events Advertising 58

Hello Customer

APRIL 5, 2023

Be it because of slow webshops, complex sign-up processes, or endless communication loops with customer service, no matter how many hoops you jump through, you just can’t get things done. Today customers expect to have easy and seamless experiences with brands. If you’ve already made a customer journey map, great!

Customer Experience 52

Customer Experience Customer Journey Mapping Touchpoint Effort Score 52

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. Customers also benefit. 2023 Release 1 has you covered.

2023 52

2023 Financial Competitive Advantage Consulting 52

ProProfs Chat

OCTOBER 16, 2020

She’s been collecting customer feedback via surveys for years but feels frustrated that results seem to be diminishing. This blog will walk you through the basic step by step method to build an anonymous survey. The UX team uses it for their personas, the marketing team uses it for the adwords campaigns, etc…. Wondering how?

Fashion 105

Fashion Social Media 2016 2017 105

transcosmos Information Systems

SEPTEMBER 17, 2018

In business, AI technologies are also turning things around, and customer service is one such department that has vastly improved. Moreover, AI can be helpful in streamlining your organisation’s processes so that customers don’t have to go through additional channels or steps to receive the support and care that they need.

Customer Experience 136

Customer Experience Technology Customers Customer Relationship Management 136

BirdEye

AUGUST 28, 2023

And that’s even more true in a market that experiences rapid growth and constant change. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Your potential customers are doing more on social media platforms than sharing cat memes. Watch the Free Demo Now.

Social Media 52

Social Media Entertainment Multi-Channel 2023 52

ViiBE Blog

MAY 31, 2021

Employees are a valuable resource of know-how for company processes and information. Unfortunately, when an employee leaves, this knowledge often leaves with them. In customer-facing positions, high turnover can exacerbate this problem and negatively affect customer service. How do you structure a knowledge base?

Document 52

Document Reference Information Customer Relationship Management 52

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B 2023 E-support Call Center 52

Method:CRM

MARCH 20, 2023

Customer portal solutions are becoming more and more popular as technology continues to evolve. Business owners are beginning to realize how effective customer portals are at saving time and money. Indeed, customer portal solutions streamline customer-facing workflows and automate your support services. Discussion forums.

Document 52

Document Poor Customer Service Customers Management 52

Method:CRM

MARCH 20, 2023

Customer portal solutions are becoming more and more popular as technology continues to evolve. Business owners are beginning to realize how effective customer portals are at saving time and money. Indeed, customer portal solutions streamline customer-facing workflows and automate your support services. Discussion forums.

Document 52

Document Poor Customer Service Customers Management 52

Bizagi

JANUARY 30, 2019

Think about Uber if it didn’t have critical contextual information such as your location and the location of the taxis that are currently on shift in your area. Or retail websites such as Autotrader, Ebay or Shpock who will feature items for sale closer to your geographic location.

Net Promoter Score 70

Net Promoter Score E Commerce NPS Effort Score 70

Bold360

APRIL 30, 2020

COVID-19 has placed unprecedented strain on customers and the companies that seek to support them. As brick-and-mortar retail locations and offices have closed down, or vastly curtailed their face-to-face operations, nearly everyone is doing business from home. What’s the top service trend fueled by COVID-19?

Customer Engagement 66

Customer Engagement Engagement Omnichannel Interaction 66

BirdEye

MARCH 10, 2022

By answering questions in real-time, website chat can turn website visitors into customers, helping your business close more deals. Website chat connects you with website visitors quickly and efficiently, helping your business deliver a fantastic customer experience. The right answer is, as soon as possible.

Reference 95

Reference Customer Service Customer Service Representative Customer Experience 95