SAP Customer Experience

SEPTEMBER 20, 2022

Your Product Team for SAP Customer Data Solutions are constantly working to add and improve product features based on feedback from our customers. This blog highlights some of the exciting, recently released features.

2022 67

2022 Blog Feedback Customers 67

Centercode

JUNE 24, 2020

Everyone’s under a lot of stress — and unsurprisingly, the companies producing new products are experiencing parallel challenges to the customers they’re serving. The full economic toll of COVID-19 in the foreseeable future is a magnet for uncertainty around new product launches and releases. The Secret to Survival?

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Customer Experience 2007 Customers Technology 98

GetFeedback

JANUARY 29, 2019

We’re excited to release our new and improved in-app survey templates. It passes through your entire organization, highlighting what you’re doing well and what needs repairing. Product : improve product features and inform your product roadmap with customer feedback data. Customer feedback is like motor oil.

Net Promoter Score 150

Net Promoter Score Roadmap Feedback Travel 150

Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. This report highlights how different companies across several industries leveraged Centercode to decrease time spent testing, increase engineering efficiency, and save millions of dollars in potential costs from undiscovered bugs. Other Highlights. Other Highlights.

2020 75

2020 2021 Webinar ROI 75

Centercode

JUNE 30, 2020

With hundreds, sometimes thousands of products to choose from, Amazon star ratings and reviews are one of the most common and reliable ways for consumers to make buying decisions and feel confident in their choices. In a 2016 study , 71% of consumers reported feeling more comfortable purchasing a product based on its reviews.

Download 69

Download 2016 Insurance Consumers 69

SurveySensum

DECEMBER 13, 2023

A product description is a form of writing that is tailored to provide all the necessary details about products. Multiple things can help you improve product description and customer feedback is one of them. Customer feedback refers to the insights provided by your customers about your product, service, or overall brand.

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Feedback Social Media Demo 2007 52

ChurnZero

FEBRUARY 15, 2024

Highlighting their existing skills helps encourage them to participate and create relevant content. For instance, transform your release notes into engaging posts. Since release notes tend to be technical and dry, focus on the most noteworthy updates and highlight their benefits. 5: Offer support along the way.

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Webinar Engagement Interaction Customers 52

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation.

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Innovation Feedback Multi-Channel Demo 52

Lithium

NOVEMBER 2, 2021

? Khoros Autumn Innovation Release. With this year's Autumn Innovation Release , we’ve made it more painless than ever to build AI-powered chatbots, connect with your peers, create simple and secure interactions, and ultimately build trust with your customers and prospects. Advanced Marketing Product Webinars Watch now.

2021 52

2021 Webinar ROI Events 52

SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. The result?

Social Media 52

Social Media Demo Feedback Communication 52

Storyminers

MAY 21, 2020

Today, Nimble just made my life easier (again) with the release of a new dashboard that saves me even more time and lets me stay focused on ‘the next right thing.’. Network with Highlighted Contacts: Nimble recommends people to contact based on the parameters you’ve set, such as title, location, company or interests.

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Social Media Article Communication Insights 98

ClientSuccess

APRIL 5, 2022

Understanding how likely a user is to recommend your product or service is critical to gauging your team’s position and success in the industry. But there is still so much your users can tell you about their experience, how your product can become even more user-friendly, and even where your product roadmap can grow.

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NPS Social Media Roadmap Feedback 52

Lumoa

MARCH 9, 2023

By understanding that their customers care deeply about the products they buy and how they are created, Lush has taken steps to address these concerns. The release of the “ How It’s Made ” videos is a perfect example of this.

Customer Experience 169

Customer Experience Social Media Customers Insights 169

Quadient

SEPTEMBER 16, 2022

As a Customer Experience focused company with rapidly expanding software businesses, the Quadient team spends a lot of time analyzing our clients' journeys with our products and services, as well as the journeys of their customers that our software supports. Product line category. Fri, 09/16/2022 - 19:19. How far has it come?

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Customer Journey Mapping 2007 Document 2022 52

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends. What are my profitable and unprofitable customers/products/services?

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2023 Demo Innovation Entertainment 52

Horizon CX

DECEMBER 1, 2023

Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

ShepHyken

APRIL 1, 2019

How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. Salesforce) Today, we’re releasing a new research report that shows just how trends in customer service are evolving in this hypercompetitive customer landscape.

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2019 Article Customer Service Social Media 99

Alida

JANUARY 25, 2022

2022 is here and we’re kicking off the year with some amazing new product innovations that will help you get closer to your customers than ever before. Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform.

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2022 Touchpoint Innovation Insights 246

Gainsight

JUNE 26, 2021

As a product leader, it’s up to you to successfully launch that new feature, get it in the hands of users and drive product adoption. Here are the steps to launching your feature release plan and ensuring your new product release announcements smash expectations. Spread the word about your new product release.

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Net Promoter Score NPS User Experience Metrics 52

CSM Magazine

MARCH 13, 2023

With Microsoft’s investment in OpenAI being quickly followed by the release of Google’s Bard, the conversation around Generative AI continues to build and much of the focus has understandably been concentrated on what might come next from those two tech behemoths.

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E-support Innovation Technology Connections 52

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Recently, Quadient’s Tami May, senior CXM product marketing manager, sat down with Darren Collins, lead CXM product manager to highlight the most exciting enhancements in R15 in 15.

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Omnichannel Customer Journey Mapping Multi-Channel Touchpoint 52

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Recently, Quadient’s Tami May, senior CXM product marketing manager, sat down with Darren Collins, lead CXM product manager to highlight the most exciting enhancements in R15 in 15.

Omnichannel 52

Omnichannel Customer Journey Mapping Multi-Channel Touchpoint 52

Alida

NOVEMBER 10, 2017

Forrester said companies that create positive employee experiences will see gains in engagement , advocacy, retention and productivity. Companies with low engagement scores also suffer from 18 percent less productivity, according to the Harvard Business Review. Happy employees tend to be more productive.

2018 174

2018 E Commerce Retail E-support 174

Gainsight

MAY 31, 2023

The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction. The platform has been ranked #1 in the Enterprise Grid, with no other products coming close, including Totango, Catalyst, ChurnZero, and Planhat.

Leadership 52

Leadership 2023 Customer Satisfaction Customer Success 52

Daniel Group

APRIL 13, 2022

I’ll start with the highlights from my two recent blogs to expand on this topic: Three Tips to Fire Up Your Customers to be Your Best Sales Force! Read the full press release here. Only having great products won’t get you there. Did you know that 25% of B2B buyers rely on the experience of others?

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Marketing B2B Feedback Sales 98

delighted

MAY 18, 2021

We sat down with Ellie Peterson, from the Delighted Customer Concierge team, to learn how Delighted’s CX experts utilize the platform for enhancing their own product and feedback program. From determining our product roadmap to our pricing, we continuously put the customer first with the help of real-time feedback.

Net Promoter Score 54

Net Promoter Score NPS Feedback Effort Score 54

Centercode

JANUARY 28, 2021

And they’re not wrong — issues and ideas are a key component to a successful pre-release customer test. With a targeted group of candidates and the right setup in place , your testers will be more than willing to share their thoughts about your product. They often have out-of-the-box ideas about how the product could be used.

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Feedback Demo Social Media Insights 85

Customer Bliss

JANUARY 19, 2018

My mission throughout my career has been to highlight companies that choose to grow by honoring the lives of customers and employees. Let’s think about it, in 2014, CVS decided not to sell tobacco products because doing so conflicted with their value system to help people on a path to better their health.

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SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce.

Management 52

Management Demo User Experience Measurement 52

BirdEye

APRIL 25, 2023

Improve your online presence by using common search terms potential customers might use to find your products or services. Regularly update customers with enticing special offers, discounts, and updates about your products or services. Work with them to create content like sponsored posts or product reviews.

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Seminar Social Media Advertising Workshop 98

Centercode

JULY 29, 2020

After all, without pre-release feedback to act on, there’s no way to be sure your next release has the quality your customers expect and deserve. This empowers you to stay focused on securing the feedback your stakeholders need and translating it into powerful product recommendations. Highlighting critical feedback.

Engagement 94

Engagement Feedback ROI Download 94

NetBase

MAY 25, 2020

Understanding and serving consumers rational and emotional needs, Disney made the decision to release Hamilton the musical a full year early. So, on July 3rd, the release is bypassing theaters and the significant financial gain it would have inevitably seen. Each nodule highlights a separate article or view.

Customer Retention 60

Customer Retention Healthcare Consumers Financial 60

CSM Magazine

SEPTEMBER 27, 2023

By applying metaverse in retail , for example, brands can create virtual showrooms that attract customers eager to see the showcased products. Also, brands can allow customers to customize their clothing using their products, which helps spread brand awareness in the metaverse universe.

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Technology Tourism Travel 2030 59

Playvox

JULY 31, 2023

This employee self-service not only has a positive impact on engagement, but it takes the manual effort away from team leaders — letting them be more productive and efficient with their time. This, in itself, drives productivity improvement — no need to wait for their monthly one-on-one meeting to understand how they’re doing.

Management 85

Management Contact Center ROI Net Promoter Score 85

ShepHyken

AUGUST 14, 2020

Thus, every brand needs to adjust its products and services to become a part of the customer’s life. #2. Getting customers involved after posting relatable product content on social networking sites can be a good idea. Content can be designed to raise revenue, sell products, educate, or entertain the consumers.

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Customer Experience Social Media Insurance Entertainment 128

Oracle

JULY 22, 2020

Agenda highlights. Holly Simmons, Vice President, Outbound Product Management for Oracle CX Marketing and CX Unity. Andrea Tucker, Director of Product Marketing, Oracle. Bryan Finfrock, Senior Product Marketing Manager, Oracle. Agenda highlights. Oracle product news and feature releases. Social media.

Marketing 60

Marketing Social Media Events B2C 60

Centercode

JANUARY 8, 2021

It highlighted both the reliability of technology and its shortcomings. It relies on target-market users to identify both the best and worst parts of your product before release. It’s different from market research: the feedback is about refining a mostly developed product, not starting from scratch.

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2021 Customer Insights Insights 2020 98