Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. After all, whenever someone comes in with a competitive advantage, everyone adopts that innovation as quickly as possible to keep up with that company. Guess what? However, this convergence isn’t a problem.

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

Gainsight

MARCH 1, 2024

I managed my first portfolio of accounts starting in 2002, so if I am doing my math correctly … a lot of years. This is the type of innovation that I expect to continue. Maranda (VandenBroek) Dziekonski Chief Customer Officer, Swiftly Years in CS: I have been in a customer-facing position for over 20 years now.

Customer Success 59

Customer Success Chief Customer Officer 2002 2014 59

Customer Guru

FEBRUARY 13, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. Innovation is a word very important to all of us in the organization. I ensure that I take out some time every day in planning strategies that are innovative and that will add to a customer’s experience.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Customer Bliss

APRIL 11, 2017

Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. About Brian. He arrived at that role in October 2007.) He has an MBA from Purdue University.

NPS 163

NPS Net Promoter Score 2003 2007 163

Customer Guru

MARCH 7, 2018

Ferns N Petals passionately strives to be the largest premium gifting leader with flowers, gifts, cakes, and weddings being the core verticals driven by people first approach and innovation in all spheres of business. I started my career with Convergys in 2002 as a Customer Service Representative.

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61

CSM Magazine

MARCH 16, 2016

Innovation. Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI. Field Service was launched in 2002 and has been dedicated to supporting the growth of the service industry ever since. What is Field Service USA? Progression.

Events 40

Events Customer Care 2002 2016 40

Gainsight

SEPTEMBER 28, 2022

You see, simplicity itself is quite possibly THE underlying principle and North Star that guides every SaaS founder’s visionary approach to starting a company in the first place—even more so than our old favorite term circa 2002-2020: “disruption.” ” And it’s easy to see why.

2002 52

2002 Roadmap NPS Fashion 52

Beyond Philosophy

JULY 20, 2021

Shortly after the BT Customer Experience program was a success, I wrote my first of seven books on Customer Experience, Building Great Customer Experiences (Palgrave Macmillan, 2002) , and started my global Customer Experience consultancy, Beyond Philosophy. The End of Average How We Succeed in a World That Values Sameness. by Todd Rose.

Books 148

Books Consulting 2002 Entertainment 148

COPC

MARCH 24, 2020

has been advising VMOs since 2002, helping clients maximize the value they gain from their outsourced service providers (OSPs). Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. Baseline assessment (with some onsite support).

Consulting 40

Consulting 2002 Call Center Travel 40

SaleMove

MAY 26, 2020

I was born in 1995 and got my first PC in 2002 with Windows 95 on it. I’ve been browsing the web since then. As a [close] representative of the notorious Gen Z, which now controls $45 billion in annual spending , I’ve seen cardinal changes happening in the financial services industry.

Social Media 52

Social Media Banking 2002 2025 52

C3Centricity

APRIL 17, 2018

Several key leadership qualities were found, including being ruthlessly customer-centric, data-driven, innovative, collaborative and agile. OK, so I’m not talking about the 2002 Minority Report. Being Innovative. Innovation is the life-blood of every successful business. Not renovation, innovation.

Customer Centricity 75

Customer Centricity Innovation Airlines 2002 75

Clarivate

SEPTEMBER 19, 2023

In fact, since 2002 when Clarivate began naming Citation Laureates annually, 71 Citation Laureates have gone on to receive Nobel honours. In Physics , we celebrate a pioneer whose innovative work led to technologies that have advanced data storage, allowing for smaller, faster, and more energy-efficient electronic devices.

2023 111

2023 2002 Presentation Innovation 111

Beyond Philosophy

NOVEMBER 19, 2020

Often, Pine would have clients acknowledge that their philosophy was innovative but then ask who else had tried it. Even since I joined the movement back in 2002, the ideas of what a Customer Experience is, how it works, and what you can do to optimize it have changed a lot.

Customer Experience 133

Customer Experience ROI 2002 2005 133

SurveySparrow

FEBRUARY 8, 2020

This was in 2002, during his tenure as the drugmaker’s head of global human resources. Whatever approach you want to take—no matter how innovative or traditional—remember what the goal of the performance review is. The future of performance reviews. There’s no set answer, of course. It’s to address any issues and help your employees.

2002 52

2002 Feedback 2018 Culture 52

Storyminers

MARCH 26, 2018

Since our founding as a customer experience design consultancy in 2002, StoryMiners has helped over 500 clients on 700+ projects in over 20 countries (and in 4 languages). How We Reinvented Our Own CX. Clients rave about the business results we help them achieve with CX and story. It’s set to launch this summer. Is it working?

Workshop 40

Workshop 2002 Social Media 2018 40

Chadwick Martin Bailey

OCTOBER 4, 2019

It was 2002. Did I ever tell you about my dissertation…? Wait, don’t go! I promise it’s interesting. My advisor and I had been studying gender stereotypes, which we found were still depressingly pervasive. Then, for my dissertation, I examined reactions to men and women who broke the mold. ambitious) women and feminine (e.g.,

2002 81

2002 Entertainment Fashion Brands 81

Natalie Petouhof

JULY 26, 2016

Pashler, Harold Psychological Bulletin, Vol. 116(2), Sep 1994, 220-244. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. and Csikszentmihayi, M.

Customer Experience 63

Customer Experience 2002 2006 Download 63

Answer Dash

OCTOBER 15, 2018

We’re seeing pressure in B2B to have customer experiences that live up to the experiences that B2C high-tech innovators provide,” explained Tommy Jenkins, vice president of marketing at AvidXchange. One expert we spoke to credited the growing emphasis on customer experience to the models set by consumer merchandisers.

B2B 76

B2B Marketing Customer Experience 2002 76

transcosmos Information Systems

MARCH 16, 2016

A popular blog about gadgets and technology, Gizmodo went live in 2002 and has grown to be Gawker Media’s most successful blog, driving more than 100 million page views a month in traffic. Gizmodo tackles a variety of topics about electronics and a wide range of gadgets that early adopters and innovators are sure to appreciate.

Blog 69

Blog 2016 Government Technology 69

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. In September 2002, according to the New York Times , Netflix sold around 190000 DVDs per day. Decathlon, a renowned sporting goods retailer, excels in this area.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. In September 2002, according to the New York Times , Netflix sold around 190000 DVDs per day. Decathlon, a renowned sporting goods retailer, excels in this area.

Retail 52

Retail Customer Experience Sports Customers 52

transcosmos Information Systems

MARCH 16, 2016

A popular blog about gadgets and technology, Gizmodo went live in 2002 and has grown to be Gawker Media’s most successful blog, driving more than 100 million page views a month in traffic. Gizmodo tackles a variety of topics about electronics and a wide range of gadgets that early adopters and innovators are sure to appreciate.

Blog 59

Blog 2016 Government Technology 59

C Space

APRIL 18, 2019

McGrath’s books, including the bestselling, The End of Competitive Advantage, are tomes for anyone looking for gamechanging thinking on business strategy and innovation. In 2002, Sepso jumped on the opportunity and co-founded Major League Gaming, which became one of the largest esports (or, competitive gaming) companies in the world.

Apparel 40

Apparel Social Media Entertainment 2002 40

SurveySparrow

APRIL 22, 2021

Qualtrics first started in 2002 as a tool exclusive for researchers but soon expanded its features for enterprise use. Its innovative IQ technology analyses customer’s past data to predict their following action. Qualtrics Features. This tool has a very intuitive UI which makes it simple for anyone to use. Product XM.

2002 52

2002 Brands Feedback Measurement 52

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. Fast-casual restaurant operator Chipotle is turning to product innovation to win over reluctant customers, investing in new food and beverage offerings. Innovation is a hallmark,” said Chris Brandt, the company’s CMO. “We on July 21.

2020 52

2020 Brands Transportation 2002 52

Storyminers

FEBRUARY 17, 2021

Before starting Storyminers in 2002, I ran a digital agency in the ‘90s and worked as IBM’s eVisionary at the turn of the millennium. We are at the intersection of customer experience and innovation, and we help companies with product market fit and go-to-market strategies. Our experts: Mike : I’m a five-time entrepreneur.

2002 59

2002 Government Travel 2010 59

Comm100

FEBRUARY 1, 2023

LiveChat Headquartered: Wrocław, Poland Founded: 2002 LiveChat provides online chat solutions for schools wanting to build relationships and drive acquisition, with customers including Deakin University, University of Toronto, University of Maryland, and Berlitz.

2009 91

2009 Communication 2002 Connections 91

Magellan Solutions

MARCH 4, 2020

Dell set up its first center in Bangalore in 2001 and opened a second site in Hyderabad in 2002. Also, Telstra is set to create a new Telstra innovation and capability center in Bangalore. This is because of erratic working hours and lack of long-term career growth perceived by employees.

E Commerce 64

E Commerce E-support Call Center Government 64

Beyond Philosophy

NOVEMBER 16, 2023

For example, I’ve had my own company since 2002, and I’ve considered each area. However, if the product or service is innovative and leverages expertise that a competitor doesn’t have, it is possible if improbable. I avoided a couple of them, particularly the first one, affiliate marketing.

Sales 78

Sales 2002 Social Media Advertising 78

Comm100

MARCH 8, 2017

According to Shaw, “When I started Beyond Philosophy, in 2002 the subject of Customer Experience was new. In balancing these elements, his focus is to devise a dynamic customer strategy, implement customer lifecycle management, and generate customer innovation. Blake Morgan. BlakeMichelleM.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Kustomer

JANUARY 14, 2021

Ed urges each brand to reflect on what they really want out of each customer interaction and to continue to “evolve and innovate” and adapt with the ever changing customer environment. There’s going to be better solutions out there that continue to innovate and evolve. And then you take it down to the customer experience.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

Smith+co CX

JANUARY 30, 2018

I exaggerate of course, there are innovative brands like Amazon, MetroBank, Lush, Lego, CitizenM and many others that do ‘get’ customer experience and the need to take bold decisions to differentiate their offers.

2002 28

2002 2018 2017 2011 28

Natalie Petouhof

MARCH 6, 2017

It is key to so many aspects of a business: growth, innovation, cost savings, new product development… There’s so much to learn about how the work place must change or companies will loose their competitive edge… Practical Research and Toolkits To Jumpstart Your Culture.

Culture 40

Culture Competitive Advantage 2015 2012 40

Clarivate

AUGUST 2, 2022

A new study by the Centre for Innovation in Regulatory Science (CIRS) has shown that the approval times of major global regulatory agencies have reduced and converged over the last decade, though there are still differences between them.

2012 98

2012 2021 2017 2016 98

Totango

MAY 30, 2019

Totango was named the winner of two Silver Stevie American Business Awards including “Most Innovative Tech Company of the Year – Up to 2,500 Employees” and “Cloud Application / Service”. Stevie Award judges include more than 200 of the world’s most respected executives, entrepreneurs, innovators, and business educators.

Innovation 12

Innovation Leadership 2002 Customer Success 12

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Providing the combination of software innovation and service, WP Engine is the leading WordPress digital experience platform.

2020 19

2020 2019 2002 2008 19

Strativity

DECEMBER 21, 2015

YSOP engages youth, college students and adults in meaningful service experiences through an innovative program that combines an orientation to the issues, hands-on volunteer work and reflection. Young children receive nurturing care at programs while older kids enjoy innovative Torah-related activities.

Books 40

Books Financial 2001 2002 40