Alida

JULY 5, 2017

In a dynamic and sometimes struggling retail environment where online giant Amazon buys grocery chain Whole Foods , consumer packaged goods (CPG) companies must build brand awareness and harness the insight of shoppers if they are to win the battle for shelf space. It’s not the first food company to embrace the direct-to-consumer model.

Insights 113

Insights Retail 2015 2012 113

Optimove

AUGUST 15, 2023

Coca-Cola set a prime example back in 2012 when consumers were relatively new to QR scanning. Today’s shoppers are no longer confined to traditional brick-and-mortar stores; they’ve become hybrid consumers, seamlessly transitioning between physical and digital shopping experiences.

Brands 52

Brands Marketing 2025 Events 52

Magellan Solutions

MARCH 21, 2024

Data is essential for innovation, advertising, and collaboration. Data accuracy is vital to innovation and expansion for all data professionals. In 2012, Knight Capital Group experienced a harsh wake-up call when a software glitch ran a torrent of inaccurate trading data into its systems. Let’s get down to business! The result?

Government 52

Government Financial Innovation 2012 52

CSM Magazine

OCTOBER 1, 2020

Stone served as CFO for marquee Amazon operations during key periods of growth, including Amazon devices and digital content from 2010 to 2011 and Amazon Web Services from 2012 to 2015. ASAPP delivers AI innovations that exponentially increase the operational performance of customer experience teams for leading consumer companies.

2011 52

2011 2012 2010 Financial 52

Optimove

NOVEMBER 15, 2022

Born between 1997 and 2012 and raised alongside Internet technology since the very beginning of their lives – they hold in their hands (literally, ninety-eight percent own a smartphone) an estimated annual purchasing power of $143 billion. Tip #4: Make it innovative. Gen Z today comprises around one-third of the world’s population.

Engagement 59

Engagement Marketing Social Media Entertainment 59

Oracle

APRIL 10, 2019

You may think that measuring performance is one of the reasons for smart shoes, but that option existed for quite some time — the Nike+ training shoe debuted in 2012. Augmented reality (AR) mirrors are changing the way consumers try on clothes, and for many reasons. Sayonara, shoelaces. ” Augmented reality.

Apparel 92

Apparel Technology 2025 2012 92

Gainsight

JULY 11, 2023

I’m so proud of and grateful for the Northpassians who came together to innovate and build our remarkable company. A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. And it shouldn’t be understated that we’ve had a blast building together!

2023 40

2023 Leadership 2012 2010 40

Customer Guru

MARCH 7, 2018

CX has played a vital role in transforming me into an ardent operational efficiency advocate, who can discern opportunity in every aspect of business, be it enhancing the efficiency of a customer process or bringing in technology innovation to customer engagement. It would also help us acquire new and additional consumer segments.

Customer Experience 60

Customer Experience Customer Centricity Leadership Innovation 60

Maru Group

FEBRUARY 15, 2021

Meal Kits exploded onto the American food scene in 2012 with the launch of Blue Apron , HelloFresh , and Plated , followed by Home Chef a year later. We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. It employs all aspects of our Feel. Think framework.

Innovation 80

Innovation Consumers 2012 Brands 80

BirdEye

JULY 10, 2023

Fosters innovation: Brand alliance can help companies push the boundaries of innovation and offer unique product experiences that increase their competitive edge in the market. You can appeal to existing clients in a new way while also attracting new consumers through different engagement channels. Yes and no.

Brands 52

Brands Fashion Social Media Retail 52

NetBase

MARCH 19, 2020

Knowing how to advertise to a diverse crowd of consumers can be tricky, and a little more time consuming than most businesses would like. Adding to that complexity, current trends indicate that consumers dislike sound in their ads. Consumers Care Less, Till They Do. And there’s more. Quieter and gentler, in fact.

Consumers 60

Consumers Advertising Social Media 2012 60

Tricia Morris

NOVEMBER 6, 2015

Federal customer service scored an ACSI rating of 75 out of 100 – which is average on most grading scales – but this score is down five points from the rating of 80 where federal customer service has stood consecutively since 2012. Consumer feedback should drive customer technology strategies. And more.

Government 81

Government Customer Service Social Media Chief Customer Officer 81

CSM Magazine

FEBRUARY 20, 2020

In fact, the same paper proved that 50% of consumers are more willing to try a new product from a brand they recognize, than choosing to try a similar product from a new brand. What are some of the most innovative or successful marketing campaigns in recent years? So, who out there really gets it?

Marketing 52

Marketing Brands 2012 2013 52

News & Customer Experience

SEPTEMBER 20, 2017

The strenght of this phenomenon lies on its capacity to meet the needs of the modern urban consumer who demands speed, quality and innovation at the same time turning to “super specialized” brands to live a persuasive Customer Experience. The authors.

Net Promoter Score 49

Net Promoter Score E-support Fashion 2012 49

NetBase

SEPTEMBER 17, 2019

Using that intel, they were able to immediately identify key conversations on the East Coast, where consumers were frustrated about locations running out of products. This is something Popeye’s could have benefitted from recently, as its stores ran out of chicken sandwiches nationwide causing tons of consumer chaos and negativity.

2012 45

2012 2010 2014 Social Media 45

Natalie Petouhof

SEPTEMBER 1, 2016

Most importantly, the platform the airline uses supports its global consumer base, enabling the airline to monitor the 30,000 social mentions received in more than nine languages each month. iii] “#McDStories: When a Hashtag Becomes a Bashtag”, Kashmir Hill, Forbes, January 24, 2012, [link]. [iv]

ROI 45

ROI Social Media Airlines Customer Service 45

C3Centricity

APRIL 17, 2018

Several key leadership qualities were found, including being ruthlessly customer-centric, data-driven, innovative, collaborative and agile. Revise your definition of “in-market” consumers. Being Innovative. Innovation is the life-blood of every successful business. Not renovation, innovation.

Customer Centricity 75

Customer Centricity Innovation Airlines 2002 75

Beyond Philosophy

DECEMBER 20, 2017

A major 2012 collaborative secondary research effort, Engage for Success, by the University of Bath School of Management and Marks and Spencer in the U.K. A major 2012 collaborative secondary research effort, Engage for Success, by the University of Bath School of Management and Marks and Spencer in the U.K.

2006 68

2006 2012 Consulting 2017 68

Maru Group

FEBRUARY 15, 2021

Meal Kits exploded onto the American food scene in 2012 with the launch of Blue Apron , HelloFresh , and Plated , followed by Home Chef a year later. We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. It employs all aspects of our Feel. Think framework.

Innovation 52

Innovation Consumers 2012 Brands 52

Comm100

APRIL 8, 2016

Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience. ” — Amazon Web Services re:Invent 2012. “I think frugality drives innovation, just like other constraints do. ” — Bloomberg Business Interview.

Customer Service 42

Customer Service Social Media White Paper Call Center 42

C3Centricity

JUNE 28, 2018

And even more shocking is the fact that in the consumer goods industry it is even lower at just 3.6 A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. For the head of marketing however, it is perhaps even more important, since it is their actions that will bring them to life for consumers.

Marketing 59

Marketing Brands Information ROI 59

Natalie Petouhof

MAY 25, 2016

It was created in 2012 after a brush with tragedy. The IoT partner would need to have people who would roll up their sleeves to help Halo work through specific challenges to bringing genuine innovation to safety devices. In addition, consumers can connect each individual Halo device within the home so they can talk to each other.

2011 45

2011 2012 2014 Innovation 45

C3Centricity

JUNE 28, 2018

And even more shocking is the fact that in the consumer goods industry it is even lower at just 3.6 A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. For the head of marketing however, it is perhaps even more important, since it is their actions that will bring them to life for consumers.

Marketing 54

Marketing Brands Information ROI 54

Magellan Solutions

AUGUST 2, 2021

This, in turn, enables companies to drive innovative, affordable, and remote care. In 2012, the Department of Tourism launched its campaign “It’s More Fun in the Philippines.” This indicates that with a young working population and fewer dependents, household income devoted to consumer spending and investments can increase.

Call Center 52

Call Center Contact Center Tourism Healthcare 52

Customers Rock!

JANUARY 24, 2012

As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. They believe that it is there, and they keep looking for it even though it eludes them.

Social Media 82

Social Media Measurement ROI 2012 82

Natalie Petouhof

MARCH 6, 2017

It is key to so many aspects of a business: growth, innovation, cost savings, new product development… There’s so much to learn about how the work place must change or companies will loose their competitive edge… Practical Research and Toolkits To Jumpstart Your Culture. Prior to her C.E.O.

Culture 40

Culture Competitive Advantage 2015 2012 40

Avaya

NOVEMBER 16, 2016

Open APIs: An open API model is advantageous in that it allows developers outside of companies to easily access and use APIs to create breakthrough innovations. billion GB of data were being produced every day in 2012 alone!) At the same time, however, publicly available APIs are also exposed ones.

2012 72

2012 Document Transportation Connections 72

Stella Connect

JANUARY 9, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. It was developed as a simple, consumer-friendly solution to a familiar problem: the typically inflated cost of luxury bedding.

Customer Service Training 41

Customer Service Training Customer Service Management Call Center 41

Stella Connect

JANUARY 31, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. It was developed as a simple, consumer-friendly solution to a familiar problem: the typically inflated cost of luxury bedding.

Management 40

Management Call Center Connections 2012 40

ijgolding

SEPTEMBER 2, 2015

I myself have written about Ryanair on three separate occasions: In September 2012, I wrote about Ryanair ‘having the most consistent Customer Experience on the planet’ . Ryanair has achieved this incredible feat by offering consumers what they want – make no bones about it, that is why they are so successful.

Airlines 87

Airlines Travel 2014 Financial 87

Magellan Solutions

JANUARY 31, 2021

In the Philippines, an LPO or any BPO company must follow the Data Privacy Act of 2012. This concerns consumer rights, education and training of employees. As well as human rights, health, innovation, the environment and working conditions. This name varies in different countries. To an LPO agency.

Government 52

Government Document 2012 Competitive Advantage 52

Michel Falcon Experience

MARCH 17, 2023

When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types. Sometimes innovation doesn’t even have to happen. What if we go build something entirely different from what they actually want? What are must-haves, and what are nice-to-haves?

Hospitality 60

Hospitality Customer Experience Banking Sports 60

transcosmos Information Systems

FEBRUARY 11, 2019

Podcasts are easy to create and consume—a win-win for both educators and learners everywhere. What it’s about: The International Business Advice podcast has been airing since 2012, but it doesn’t release episodes as frequently as some of the others on this list. Why Should You Listen to Podcasts?

2018 48

2018 2012 Information Culture 48

Magellan Solutions

AUGUST 11, 2022

Businesses that encounter linguistic and cultural hurdles struggle to innovate and pay attention to detail on projects that are outsourced. It might be time-consuming to select the ideal partner for your outsourcing needs. The 2012 Philippine Data Privacy Act makes it safe for offshore businesses to outsource.

Communication 52

Communication Culture Government 2021 52

Bizagi

JULY 10, 2019

With over 30 hours of educational and inspirational presentations covering everything from innovation to product demonstrations, not to mention networking opportunities and activities, it’s an event not to be missed. 2 – Get inspired by innovative guest speakers. 4 – Be the first hear about the latest platform innovations.

Events 80

Events 2012 2019 Innovation 80

BirdEye

FEBRUARY 23, 2024

Efficient group business communication significantly impacts an organization by fostering enhanced teamwork, sparking innovative solutions, and improving decision-making processes. Knowledge management bottlenecks: Valuable knowledge can get trapped within teams or individuals, hindering innovation and decision-making.

Communication 63

Communication Multi-Channel Culture Social Media 63

ERDM

OCTOBER 23, 2017

Article by Ernan Roman Featured on CustomerThink.com Summary For years brands told consumers “YOU play by OUR rules.” Now, innovative companies are transforming themselves and developing new products/services built specifically to deliver on the changing needs of customers. Anticipate What Consumers Want, and then Deliver.

Innovation 40

Innovation Multi-Channel 2012 2016 40