Experience Investigators by 360Connext
JANUARY 2, 2020
2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Innovate around your experience as a rule. Innovation is not a one-and-done idea, it’s a cultural value. Happy 2020! The post 20 CX Commitments for 2020 appeared first on Experience Investigators. Know the journey.
Experience Investigators by 360Connext
NOVEMBER 10, 2020
While it hasn’t been all sunshine and roses, better outcomes have emerged, and Yet many brands have been able to adapt and innovate at a pace previously unachieved. I asked a few customer experience leaders to share their lessons on what 2020 can teach us. CX Lessons from 2020: Coalition, Resilience, & Collaboration.
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Experience Investigators by 360Connext
OCTOBER 22, 2019
What sort of predictions can we make to better prepare for the future of Customer Experience in 2020 and beyond? But first, let’s talk about what won’t change in the world of CX — not in 2020, nor the foreseeable longer-term future. Don’t expect this to change in 2020 or the future beyond it.
Experience Investigators by 360Connext
JUNE 30, 2020
There’s never been a year quite like 2020. Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. As the second half of 2020 arrives, there are ongoing challenges without apparent solutions. Customer behaviors changed in 2020, too.
Experience Investigators by 360Connext
JUNE 30, 2020
There’s never been a year quite like 2020. Small businesses are struggling with cash flow and innovating around how to deliver on their products and services. As the second half of 2020 arrives, there are ongoing challenges without apparent solutions. Customer behaviors changed in 2020, too.
CSM Magazine
DECEMBER 5, 2019
Philip Say, VP of Innovation Product Management, Sutherland Labs shares his CX Predictions for 2020. Customer experience (CX) is now becoming the cornerstone of a brand’s reputation, and as such, brands are looking for new and innovative ways to transform their business in order to focus on customer-centricity.
Experience Investigators by 360Connext
JUNE 13, 2023
However, embedding a customer-centric culture can be challenging when CX is isolated from other departments. The advantage is that this promotes a customer-centric culture across the entire organization. In an ideal world, CX leaders would get to a place where their role is simply nurturing and ensuring this cultural ideal.
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