AI in Customer Service: Is It Hype or Is It Happening?
CSM Magazine
NOVEMBER 3, 2023
Ganpath Thanumoorthy, Senior Vice President and Head of Customer Experience at Firstsource , explains what operations leaders need to know to grasp the opportunity behind the buzzword – and reap the benefits of early adoption. Nobody buys AI simply for AI’s sake, no matter how big the hype. Here’s why.
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