ViiBE Blog

AUGUST 25, 2021

ViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience. Customer satisfaction measures the overall satisfaction the customer has with the business. How companies measure customer satisfaction. Here are the most common ways companies can measure customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score 2021 98

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Customer analytics. Employee experience and workforce optimisation. Connected CX journeys.

Chief Customer Officer 40

Chief Customer Officer 2019 B2B Download 40

Lumoa

MARCH 3, 2021

How to determine sample size Understand your dimensions General rules for sample size Conclusion What is a sample size? Companies can ensure that their customer feedback is a reliable source of information for making decisions by accurately estimating the characteristics of their larger population.

Reference 83

Reference E Commerce Feedback NPS 83

Eptica

JANUARY 12, 2017

Date: Thursday, January 12, 2017 What were the top customer service trends of 2016? To help we’ve analyzed all 100+ posts published on the Eptica blog in 2016, and picked a top ten, based on a combination of readership and industry feedback. Find out what they are in this blog post. Published on: January 12, 2017.

2016 59

2016 Customer Service 2017 Contact Center 59

Beyond Philosophy

MAY 1, 2017

Most organizations realize Customer Experience is vital to their competitive differentiation. My co-author Professor Ryan Hamilton and I shared seven imperatives for taking customer experience to the next level in The Intuitive Customer. But they don’t do anything about it, at least not anything with real impact.

Customers 133

Customers Webinar Loyalty Customer Experience 133

Hallmark Business Connections

AUGUST 11, 2021

While avalanches of paid ads, promotional emails, and low-quality content saturate online experiences, one mailbox is less crowded – the one at the end of your driveway (or attached to your house or in your lobby). The differentiation power of mail delivered directly to your customers or prospects cannot be ignored.

Marketing 74

Marketing Magazine White Paper Social Media 74

NICE inContact

SEPTEMBER 7, 2017

Fast forward to 2017: an astounding 15 million plus text messages are sent every minute of the day across the globe, but only a fraction of all those texts are customer service related. Customer expectations are fairy straight forward, as they use SMS / text on a daily basis. It simply read: “Merry Christmas”.

Contact Center 67

Contact Center Omnichannel 2017 Interaction 67

Tricia Morris

FEBRUARY 19, 2016

Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Aspect Consumer Experience Survey ).

Customer Service 70

Customer Service 2015 2016 Contact Center 70

NICE inContact

SEPTEMBER 7, 2017

Fast forward to 2017: an astounding 15 million plus text messages are sent every minute of the day across the globe, but only a fraction of all those texts are customer service related. Customer expectations are fairly straight forward, as they use SMS / text on a daily basis. It simply read: “Merry Christmas”.

Contact Center 48

Contact Center Omnichannel 2017 Interaction 48

Confirmit

SEPTEMBER 11, 2017

If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. Which brings me neatly onto our featured customer case study for this week. This drives action and keeps Voice of the Customer top-of-mind for Siemens’ teams. Voice of the Customer Confirmit Blog.

2017 40

2017 Social Media Webinar Metrics 40

BirdEye

DECEMBER 5, 2022

This blog will show you how to get more Facebook likes in 12 simple steps. Provides social proof Benefits your business in Facebook’s algorithm Reaches more potential customers Facebook likes vs. Facebook followers Can you buy Facebook likes? Optimize your “About” section 3. Reaches more potential customers.

Social Media 97

Social Media Events Engagement Advertising 97

CSM Magazine

MAY 6, 2024

Meal Delivery Meal delivery isn’t a new idea by any means, but it’s taken on new dimensions. It also allows you to customize your meal kit so that you can stick to a vegetarian, pescatarian, or even a low-calorie diet. Part of the reason for this is the increase in food availability. However, things are changing.

Innovation 52

Innovation Technology 2030 2011 52

Beyond Philosophy

AUGUST 26, 2021

Customer Experience is having challenges. Unfortunately, the problems are not with the concept of putting the customer at the center of everything you do but instead of people not focusing on the right things and calling it “Customer Experience.” Here are the rules: Do your homework. Measure everything.

Return on Investment 78

Return on Investment Call Center Measurement ROI 78

ProProfs Chat

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Optimove

JANUARY 27, 2022

Last year, when we first introduced the annual Heptagon Awards for CRM Excellence, we got lots of great feedback from clients, not only those who won. That’s why, when we decided that we should let our client nominate the teams and individuals this time, we expected more of the same. But, while more than 70 submissions (!) What motivates them.

Marketing 52

Marketing Omnichannel Multi-Channel Metrics 52

Confirmit

SEPTEMBER 11, 2017

If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. Which brings me neatly onto our featured customer case study for this week. This drives action and keeps Voice of the Customer top-of-mind for Siemens’ teams. Voice of the Customer Best Practices.

2017 40

2017 Social Media Webinar Metrics 40

Waypoint Group

JANUARY 31, 2019

NOTE: Last week’s blog, Stop the Check-InSanity: How to Make Ongoing Customer Interactions a Win-Win , was so well received that I decided to elaborate this week. Happy and successful customers are far more likely to be retained. Make sure you are creating happy customers that perceive success.

B2B 40

B2B Voice of Customer Feedback Events 40

Optimove

JANUARY 27, 2022

Last year, when we first introduced the annual Heptagon Awards for CRM Excellence, we got lots of great feedback from clients, not only those who won. That’s why, when we decided that we should let our client nominate the teams and individuals this time, we expected more of the same. But, while more than 70 submissions (!) What motivates them.

Marketing 40

Marketing Omnichannel Multi-Channel Metrics 40

Calabrio

JUNE 9, 2016

At Calabrio, we like to stay ahead of the curve so we can meet our customers where they want to be tomorrow, instead of where they were yesterday. One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry.

Contact Center 40

Contact Center 2016 Insights Banking 40

Clarabridge

SEPTEMBER 7, 2017

This blog post is part 3 of our Debunking Natural Language Processing (NLP) series. Throughout this series, Ellen will highlight several features that help Clarabridge users go beyond simple topic analysis. This series will show you how new types of analysis aren’t so farfetched after all! How would you interpret it?

Airlines 40

Airlines Social Media Blog Brands 40

Amity

JANUARY 30, 2014

Is 2014 the year of Customer Success? Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. It is abundantly clear that the future is very bright for customer success! Moving Beyond SaaS.

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

Amity

JUNE 28, 2017

In the first two parts of this blog series, we argued that while Customer Health Score (CHS) is a helpful metric it is insufficient to address opportunities and challenges with your customers. We differentiated CHS from CMI this way: Customer Health Score measures the relationship between the vendor and the customer.

Chief Customer Officer 60

Chief Customer Officer Consulting Customers Measurement 60

Gainsight

NOVEMBER 10, 2021

Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. Plus, more customer focus tends to turn into more revenue.

Blog 52

Blog Roadmap ROI Download 52

Beyond Philosophy

SEPTEMBER 7, 2023

Understanding how customers evaluate pricing can help you correctly price your products or services. However, before we delve deeper into that, let’s first cover the three different consumer psychology theories about how customers evaluate pricing. We have multiple ways of evaluating prices. It was much more.

Reference 88

Reference Retail Workshop Customers 88

CSM Magazine

JANUARY 11, 2016

Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level. Investment is needed to integrate digital customer service but many organizations think that deploying a full omni-channel solution is complicated.

Social Media 40

Social Media Customer Service Contact Center Customers 40

Kustomer

OCTOBER 28, 2022

Modern customer service looks very different from prior decades. Customers gravitate toward brands that have differentiated customer service, leaving those that don’t in the dust. With this in mind, brands now realize that customer service is directly tied to their revenue, and are modernizing applications.

Customer Engagement 105

Customer Engagement Engagement Omnichannel 2002 105

SurveySensum

DECEMBER 14, 2023

NPS has long been a go-to metric for businesses seeking to gauge customer loyalty and satisfaction. Improving customer experience is a multifaceted process and the simplicity of the NPS question does have some limitations that hinder you from truly understanding and addressing customer needs, no matter how robust your NPS software is.

NPS 52

NPS Customer Experience Metrics Customer Satisfaction 52

Daniel Group

AUGUST 13, 2021

B2B Customer Feedback Surveys – Practical Tips to Improve Your Program Now. Excellent B2B Customer Feedback surveys must start with thinking about what you really want to find out from your customers; i.e., begin with the end in mind. Define what you need to know from your customers. Develop Quality Questions.

B2B 98

B2B Feedback Loyalty Programs B2C 98

Grade.us

FEBRUARY 11, 2020

Thirteen years later, Zocdoc is a healthcare behemoth and Zocdoc reviews are a major consideration for healthcare practices looking to attract to patients. Zocdoc isn’t a mainstream review platform. Don’t let their small size fool you. Zocdoc has expanded its service dramatically covering 40 percent of the U.S. Goal tracking via Zocdoc.

Healthcare 33

Healthcare Books Insurance Advertising 33

SurveySparrow

AUGUST 26, 2022

Custom themes, shorter URLs, menu search, question shuffling for randomized orders, limiting responses to once per person, etc., We’ll cover the following in this blog: How to embed Google Forms in your website. You will find an option to change the dimensions of the form below the embed code. Here’s a survey embed.

Social Media 52

Social Media Presentation Document Download 52

SurveySparrow

JANUARY 4, 2024

In this blog, we will look into four categories of charts. In this blog, we will look into four categories of charts. I will talk about the most effective and essential ones I have used while customizing my dashboards with SurveySparrow. Oh yes, if your guess is data, you’re spot on! What a coincidence! But hold up!

Insights 52

Insights Roadmap Sales Information 52

ProProfs Chat

DECEMBER 11, 2020

Therefore, you need to offer your services in such a manner that you deliver high value to customers continuously while controlling costs. This blog lists 6 impressive strategies that will help you measure your service quality and take your services from ‘mediocre’ to ‘exceptional’. Let’s check them out. Reliability. Responsiveness.

Metrics 52

Metrics Measurement Customer Service Social Media 52

Optimove

JANUARY 23, 2020

We collaborated with several handpicked internal stakeholders from R&D, Customer Success, and Marketing, along with selected few strategic clients, to compress weeks’ worth of work into 5 (and a half) days. Days #3 + #4 – Designing the Concept. Challenge accepted; we say. Introducing: The Design Sprint. And we mean, longggg days.

Feedback 59

Feedback Interaction Books Marketing 59

Beyond Philosophy

APRIL 18, 2016

These biases are formed of our experiences in life and create prejudices in favor of, or against, different things. These little differences are cumulative across demographic dimensions, and can add up when you’re comparing segments in aggregate,” Rocks explains. We all have biases. on a scale from -100 to 100).

Net Promoter Score 112

Net Promoter Score NPS CEM Consulting 112

Kustomer

FEBRUARY 25, 2020

Customers are gravitating towards brands that fulfill great experiences, leaving those that don’t in the dust. With this in mind, brands are beginning to realize that customer experience is directly tied to their revenue. Take a True Omnichannel (NOT Multichannel) Approach to Customer Experience.

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

Amity

FEBRUARY 18, 2014

What these 3 gears have in common is a focus on proactively managing customer outcomes. In the ‘Land and Maintain’ model, vendors could measure existing customer relationships with customer satisfaction and net promoter scores (NPS). If customers were generally happy with the product and service, that was good enough.

B2B 48

B2B Net Promoter Score Metrics Sales 48

Tricia Morris

OCTOBER 9, 2015

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. Recent consumer surveys have shown that just a single poor customer service experience can lead to the sudden demise of even the longest customer relationship.

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Customer Service 2015 Poor Customer Service Contact Center 110