ShepHyken

AUGUST 29, 2022

My Comment: Loyalty and repeat business belong together. 14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. While casting a wide net works well for fishing, one-time clients will not keep a company from treading water. I would expect nothing less from a blog tidied “Tech Funnel.”.

2022 65

2022 Article Customer Service Customer Retention 65

Beyond Philosophy

MAY 9, 2024

People look for shortcuts for the cognitive work they need to do. It describes a rule one uses to decide something that works out well for you if you follow it. Researchers have studied a few common heuristics that represent how our brains work. Needing the Shortcuts is Human. There are many heuristics. It was amazing.

Customers 78

Customers Information Advertising Reference 78

NICE inContact

JULY 16, 2019

We’ve narrowed it to 5 key emotions for loyalty: Surprise Familiarity Relief Gratitude Belonging. Agents should be inspired to make customers feel grateful, and they should be given the freedom to do so, along with the tools that work better. The post 5 Key Emotions to Ensure Customer Loyalty appeared first on NICE inContact Blog.

Loyalty 63

Loyalty Social Media Call Center Contact Center 63

Beyond Philosophy

SEPTEMBER 17, 2014

I remember working with clients in Milwaukee and naively asking them if they watch the Chicago Bears! These judgments are our subconscious at work, interpreting the situation and creating an emotional reaction. We like to belong to a group. Customers like to belong to groups—as long as it’s the better one.

CEM 120

CEM Books Consulting Sports 120

Experience Investigators by 360Connext

FEBRUARY 4, 2019

We hang on to what’s not working because it’s ours! We can’t touch the digital touchpoints because those belong to the digital team. Keeping stock of your touchpoints and using that list to make a difference is a lot of work! Facebook product usage community. Customer Service Calls. Customer Service Chats.

Touchpoint 187

Touchpoint Customer Experience Professionals Advertising Social Media 187

SurveySparrow

OCTOBER 7, 2023

In this blog, we will look into the meaning of DEI, explore the nuances, and uncover its potential to reshape workplaces for the better. DEI is a framework designed to foster a work environment where every individual, regardless of their background, feels valued, and included, and has equal opportunities for growth and advancement.

Culture 52

Culture Leadership Innovation Feedback 52

Lumoa

MAY 5, 2022

Most people understand the importance of creating great customer experiences —nevertheless, many struggle with the complexity of working holistically and long-term with a Customer Experience strategy. Whether you work in B2B or B2C, CX is the sum of all thoughts, feelings, experiences and reactions the customer is left with.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

Experience Investigators by 360Connext

FEBRUARY 4, 2019

We hang on to what’s not working because it’s ours! We can’t touch the digital touchpoints because those belong to the digital team. Keeping stock of your touchpoints and using that list to make a difference is a lot of work! Facebook product usage community. Customer Service Calls. Customer Service Chats.

Touchpoint 173

Touchpoint Customer Experience Professionals Advertising Social Media 173

Russel Lolacher

SEPTEMBER 20, 2022

In this episode of Relationships at Work, Russel chats with Senior Manager for Marketing Solutions at Linkedin Amber Naslund on Imposter Syndrome. Brass Tack Thinking Blog. You know, it’s funny how like you work in, in tech for long enough, and you’ll encounter like the volatile bro types. Dear F **s Newsletter.

Culture 111

Culture Books Leadership Employee Experience 111

Beyond Philosophy

MAY 2, 2024

It ties into trust and the feeling that one belongs to a group. That is most often how loyalty works. I decided that such a good question deserved a good answer or, at least, the best possible answer I had. Since I figured some of you might have the same question, I also wanted to share that discussion in the newsletter.

Loyalty 78

Loyalty Sports Travel Financial 78

Chadwick Martin Bailey

OCTOBER 26, 2020

This impacts the adults’ work productivity and the kids’ learning. SOCIAL (where I want to belong ) : Other people I know have switched to a 5G internet service. No, this is not another conspiracy blog about how 5G technologies caused the Covid-19 outbreak. The Functional motivation is very clear. They did not.

Entertainment 124

Entertainment Technology Connections Consulting 124

Beyond Philosophy

JULY 2, 2020

Loss Aversion, which describes how we hate losing things even more than we enjoy gaining them, is at work. There’s a silver lining in everything, even this pandemic. We discussed this subject in a recent podcast. We like to tell them one of my favorite old sayings: Never let a good crisis go to waste.

Customer Experience 195

Customer Experience Airlines 2020 Presentation 195

ChurnZero

APRIL 1, 2022

Suddenly, the opportunity Sharon had worked toward her entire tenure was right in front of her. People feel it at work, home, school, and in relationships. For example, moving to a new city can stir uncertainties of belonging. When the time came, she was offered the position and accepted.

Customer Success 98

Customer Success Culture Leadership Customers 98

SurveySensum

FEBRUARY 27, 2024

However, employee satisfaction isn’t just about creating happy employees – it encompasses a complex interplay of factors, including job fulfillment, work-life balance, opportunities for growth, recognition, and a supportive company culture. Where would you prefer to work? Undoubtedly, Office A holds the allure.

Metrics 52

Metrics Culture Demo Healthcare 52

LiveChat

SEPTEMBER 22, 2017

On this level of connection: – Your product is used for entertainment (food, gear, cloths etc.), – You need to make sure your customers are engaged even when they are not using your product (social media, newsletters, a blog). The parent: the need to belong. “Do At first, I was quite grumpy about this statement.

Customer Satisfaction 106

Customer Satisfaction Sports Social Media Entertainment 106

Stella Connect

NOVEMBER 16, 2021

It would be an understatement if I said that 2021 has been a challenging year when it comes to employees – remote work , returning to the office, finding jobs, changing jobs, finding employees, ghosting, turnover, wages, raises, the Great Resignation, and on and on. You’ve got to do what works best for your employees, for your organization.

2021 100

2021 Definition Culture Employee Experience 100

Beyond Philosophy

APRIL 23, 2020

Lorraine is demonstrating how the Endowment Effect works. The Endowment Effect is at work in all of these valuations. To summarize the Coase Theorem, it is that it doesn’t matter how we distribute things in a marketplace, as long as people can buy and sell, then it should all work out. It’s a nice mirror.”.

Consulting 179

Consulting Customers Measurement Reference 179

Beyond Philosophy

APRIL 30, 2020

When tested, it turns out that sometimes people will place Self-Esteem needs above Safety needs, or Love and Belonging needs above Physiological needs. I have used this before in my work. We here at Beyond Philosophy want to start by saying we hope you and your family are safe. We feel it, and we know you are feeling it, too.

Books 161

Books Consulting Healthcare Advertising 161

CX Journey

NOVEMBER 23, 2016

Thank yous don't just belong to customers; you need to be thanking your employees, as well. Gratitude goes a long way for employees: knowing they add value, knowing what they do matters, knowing that their work is appreciated, receiving recognition for a job well done - those are all factors that play into employee engagement.

Blog 72

Blog Engagement Customer Experience Customers 72

NICE inContact

NOVEMBER 8, 2018

Recently released data shows the unemployment rate is 3.7% , the lowest it’s been since 1969 when a good chunk of our population was removed from the work force in order to fight the war in Vietnam. It’s not for everyone, but some people have really embraced the appeal of working short-term gigs and then moving on.

Contact Center 48

Contact Center Travel Webinar Blog 48

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal. Different industries can have vastly different score results.

Net Promoter Score 78

Net Promoter Score NPS Marketing Management 78

Strativity

SEPTEMBER 20, 2017

Loyalty will always belong to those who provide value. On the contrary, customers began to question why they were required to pay any fees for doing all the work themselves. It’s time to focus on the customer strategy and then apply the right tools where they belong to create true value for our customers.

Banking 75

Banking Customers Customer Relationships Technology 75

BirdEye

FEBRUARY 28, 2023

This blog post will explore the benefits of hiring a social media professional. They may work independently, as part of an in-house team, or for a digital marketing agency. Sharing posts that entice people to interact with your brand while engaging in conversations helps create a sense of belonging among your followers.

Social Media 98

Social Media Management Engagement 2024 98

ShepHyken

AUGUST 14, 2020

Sponsored pieces in newspapers, promotional Instagram videos with influencers, podcasts, and editorial blogs should be included in a good strategy. Twitter can play a crucial role in analyzing changes and pinpointing everything that works. This week we feature an article by Rakshit Hirapara , a content marketer at PeddleWeb.

Customer Experience 129

Customer Experience Social Media Insurance Entertainment 129

Second to None

AUGUST 30, 2018

If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . The desire to belong is a foundation value, underlying all others.”. Loyal employees not only work hard for their pay, but they are committed to the success of your company.

Social Media 94

Social Media Loyalty Advertising Magazine 94

Beyond Philosophy

AUGUST 19, 2021

Ryan’s Picks: 5 Rules for Ensuring Behavioral Science Works for Your Business. When I think of Apple, one of the things they do well is make using their product feel like you belong to something, whether it’s a tribe or an exclusive club. 5 Rules for Ensuring Behavioral Science Works for Your Business.

Customer Experience 103

Customer Experience Customers Technology Consulting 103

Beyond Philosophy

SEPTEMBER 17, 2014

I remember working with clients in Milwaukee and naively asking them if they watch the Chicago Bears! These judgments are our subconscious at work, interpreting the situation and creating an emotional reaction. We like to belong to a group. Customers like to belong to groups—as long as it’s the better one.

Books 60

Books Sports Government Blog 60

Beyond Philosophy

SEPTEMBER 17, 2014

I remember working with clients in Milwaukee and naively asking them if they watch the Chicago Bears! These judgments are our subconscious at work, interpreting the situation and creating an emotional reaction. We like to belong to a group. Customers like to belong to groups—as long as it’s the better one.

Books 60

Books Sports Government Blog 60

Lithium

JUNE 17, 2021

While there are many rewarding aspects to building flourishing communities for brands, it can, at times, leave us feeling stressed and isolated in our new work-from-home worlds. Suffice to say, when we invest so much in creating connections for others, it can be difficult to invest in our own relationships with our personal communities.

Connections 52

Connections Management Brands Events 52

Beyond Philosophy

MAY 26, 2022

However, the blurring of these two parts of her life is an excellent example of how these different aspects of the self work together and influence customer behavior. . She usually says, “You are not at work now.” Much of that thinking centers around the self. . Lucky for us, Sara Dommer , Ph.D.

Customer Experience Professionals 78

Customer Experience Professionals Information Definition Connections 78

LiveChat

APRIL 29, 2019

Ever wondered how to encompass people working on a chat? LiveChat for Managers is a brand new series on our blog, dedicated to those who manage teams working on chat and those responsible for customer service in their companies. You manage their work and set up the licence to make their job easier. Hey you, Manager!

Management 62

Management Sales Call Center Blog 62

SurveySparrow

APRIL 8, 2022

While there is a lot of discussion around workplace harassment, research shows that feeling ostracized at work has an equally severe impact on employee engagement. Get tips for employees to recover from ostracism at work. Get tips for employers to get a grip on ostracism at work. You know the feeling. Employee happiness.

Engagement 59

Engagement Seminar Culture 2014 59

Daniel Group

NOVEMBER 12, 2019

In our recent blog, 5 Reasons to Make Thanksgiving a Habit , Doug Fowler, our COO, outlines the personal benefits of being grateful every day. In our blog, Unsung Heroes of the Customer Experience: the Back Office Staff , Doug Fowler, shares an experience that illustrates the impact back-office employees can have on your company’s CX.

2019 40

2019 B2B B2C Loyalty Programs 40

Beyond Philosophy

JUNE 9, 2022

You might feel self-checkout is extra work. For example, I belong to the Freedom Boat Club, which is a subscription service with access to a company’s fleet. For example, I belong to the Freedom Boat Club, which is a subscription service with access to a company’s fleet. People who have been shopping for a while (e.g.,

Airlines 88

Airlines Interaction Reference Books 88

inQuba

FEBRUARY 7, 2023

Brand and industry trust issues Trust is essential when covering your precious belongings, but difficult when there’s so little relevant engagement! Here’s how Customer Journey Management works: 1. Because our clients’ real-time needs demand real-time insight and actionability. So, why is it often so difficult to achieve?

Insurance 52

Insurance 2023 2027 Customer Journey 52

Comm100

NOVEMBER 10, 2020

So with white-label live chat, a company can offer live chat to their website visitors with their own branding, as if the software belongs to them. By using a white-label live chat solution you can skip all of this work and plug in your custom-built chat to your customers’ websites and mobile apps in no time. .

E Commerce 52

E Commerce Automotive Healthcare Brands 52

SurveySparrow

JULY 18, 2023

In this blog, we’ll explore: The world of customer experience marketing Its importance in the realm of digital marketing Strategies and practices to create a successful customer experience But before we set off, let’s start with a fundamental question: What is Customer Experience Marketing? Let me guess. Customer service?

Marketing 52

Marketing Customer Experience Touchpoint Social Media 52