ShepHyken

MARCH 10, 2017

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. To keep the study simple, one email was sent to each company containing two simple questions: Do you have a phone number I can call you on?

Blog 88

Blog Customer Service Social Media 2016 88

Genroe

APRIL 22, 2019

Our clients are happy because they’re websites are getting more traffic, their emails are getting more engagement and they’re getting more leads. Google’s search algorithm has been through an update and we’ve learned a lot from reading up on what other experts in the marketing […].

B2B 72

B2B Blog Marketing Engagement 72

GetFeedback

DECEMBER 27, 2018

Send email surveys. As a direct means of communication between you and your audience, email is the first place that comes to most people’s minds when they think about distributing an online survey. Email gives you the ability to decide how targeted or broad you want to be in your distribution efforts.

Social Media 199

Social Media Blog Feedback 2014 199

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

Healthcare 127

Healthcare Loyalty Blog Insurance 127

ClientSuccess

SEPTEMBER 22, 2021

An additional step is needed to help the customer lifecycle move smoothly from one checkpoint to the next: the follow-up email. Here are five key elements to take into account when you’re building and sending your next customer success follow-up email: 1.Timeliness

Customer Success 64

Customer Success Webinar Leadership Customers 64

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. Car sales emails are a crucial part of that effective communication strategy. All the email screenshots are from Really Good Emails.

Sales 114

Sales Automotive Advertising Demo 114

ShepHyken

AUGUST 25, 2017

According to some reports , 41% of customers expect a business to answer an email in just six hours. Is your business able to pay someone to do this and keep up with the demand? Is your business able to pay someone to do this and keep up with the demand? They speed up customer service in most cases.

Blog 147

Blog Customer Service Poor Customer Service Consumers 147

ShepHyken

JANUARY 11, 2019

In summary, while the “Super Detractors” do tend to churn more, up to 75% of all churn happens across just any score that a customer might give, so we can see that most churn occurs outside of the Super Detractors , so by focusing on low scores only, companies will ignore the bulk of customers who will churn. Customers want to feel valued.

Feedback 94

Feedback Blog NPS Net Promoter Score 94

ShepHyken

NOVEMBER 29, 2019

Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. . Also, 45 percent of customers use email to connect with customer service. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly.

Technology 132

Technology Blog Customer Experience Social Media 132

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. I dug a little to come up with something worth reading. That’s what I believed and I followed through with it. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular.

Blog 66

Blog Social Media Article 2017 66

Kustomer

OCTOBER 1, 2022

Meanwhile, an immeasurable number of emails are still being sent and received. So if the future of customer communication is messaging, why is it still important for businesses to put their energy and resources into email customer service? What Is Email in Customer Service? How to Handle Angry Emails.

Customer Service 97

Customer Service Customers Communication Customer Relationship Management 97

Comm100

MAY 25, 2022

In any case, the resulting challenges have made certain that customer service has to adapt and make transformational changes to keep up with how the rest of the world has changed. In the end, consumers will “put you on blast,” and you may find yourself staring down the barrel of a social media witch hunt if your company comes up short.

2022 52

2022 Blog Contact Center Customer Service 52

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Standing out in a competitive market Chiropractors aren’t just competing with each other; they’re also up against traditional doctors.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Customer Success 98

Customer Success Blog Customers Feedback 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. So, social media provides a direct channel to showcase creativity and build a loyal following. Engage with followers through comments, likes, and responding to messages.

Marketing 110

Marketing Social Media Advertising Workshop 110

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Pay-as-you-go models curb operating expenses and eliminate the need for large up-front capital outlays.

Blog 80

Blog Omnichannel Social Media Retail 80

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Knowing more about your target audience can help you refine your SEO that can improve your website ranking, allowing your content to show up more frequently in search results. The ideal blogging platform will fit with your skill level, type of blog, and budget.

Social Media 53

Social Media Blog ROI Brands 53

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Follow on LinkedIn. Follow on LinkedIn. Follow on LinkedIn. Customers expect better and faster pre and post purchase services.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

MAY 4, 2018

The answer to this question extends beyond the value proposition and calls for doing each of the following: Create an easy path to purchase. Back up technology with live salespeople. We also back our technology with a knowledgeable staff that is available via phone and email to address all customer questions and concerns.

Blog 80

Blog Customer Experience Advertising Sales 80

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Travel agencies can follow a simple process to identify the right digital marketing strategy for their business.

Travel 109

Travel Marketing Social Media Hotels 109

BirdEye

JULY 12, 2023

Email marketing is a digital marketer’s favorite tool. But sometimes, the email marketing campaigns don’t go as planned. So before you send your first email, it is important to ensure it reaches your customers. Read this blog post to know everything about Sender Score and how you can improve your email reputation.

Metrics 97

Metrics Social Media Marketing Travel 97

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Review requests via email and SMS The strategies for soliciting reviews evolved in 2023, with digital channels leading the way in effectiveness and reach.

2024 110

2024 Automotive 2023 Healthcare 110

BirdEye

MAY 24, 2023

Types of referral programs Setting up a referral program 7 popular referral incentive ideas FAQs about referral program ideas Boost sales with your referral program ideas Do referral programs work? According to research, up to 78% of marketing experts agree word of mouth is the ultimate strategy to get more leads.

Social Media 98

Social Media Reference Sports Sales 98

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

ShepHyken

JUNE 29, 2018

Solve your customer service problems before they exacerbate by looking at the following factors which are possibly attributed to the issues. Knowing this, it is vital to get your business clued up on all social media platforms. The post Guest Blog: Struggling with Bad Customer Service? Employee Standards.

Social Media 82

Social Media Blog Customer Service Touchpoint 82

ShepHyken

JUNE 1, 2018

You can go for email or call support. So, ensure that all the options at hand are compared on some of the following basis stated below. No doubt that signing up for a 15-days, no obligation trial may prove beneficial for you to know the product better. Let’s Sum It Up…. Increases Customer Satisfaction Ratings.

Blog 103

Blog Customer Satisfaction Sales Article 103

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Customer Success 75

Customer Success Blog Customers Feedback 75

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Open up the line of communication with your employees to evaluate your current processes and reach your customer experience goals.

Culture 86

Culture Blog Workshop Communication 86

BirdEye

JANUARY 25, 2024

Maintain brand consistency When sharing reviews manually, it’s almost inevitable that font styles, colors, logos, and messaging will end up inconsistent across networks — especially if you’re running social media accounts for multiple business locations. This dilutes brand recognition and risks confusing followers.

Social Media 110

Social Media Brands Multi-Channel Demo 110

Optimove

NOVEMBER 27, 2023

Why It Matters: Lifecycle email marketing is a strategic approach that involves sending targeted and timely emails to customers throughout their entire journey with a brand. Utilize the following 10 strategies to get the right messages in front of the right customers at the right time — and gain their loyalty for life.

Marketing 69

Marketing Loyalty Customer Relationships Customer Retention 69

Steve DiGioia

JUNE 12, 2023

Use Their Name in Greetings When you first meet a customer, whether it’s in person, over the phone, or in an email, using their name in your greeting is a terrific way to make a positive impression. I’m following up on our conversation from last week about [topic].

Communication 75

Communication Loyalty Connections Customer Satisfaction 75

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. A single customer view allows every frontline agent to have an up-to-date, 360-degree view of a customer. 76% used email. 83% used the phone.

Blog 91

Blog Customer Service Contact Center Customers 91

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. Fortunately, email automation can reduce your workload significantly. To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Email: Hi, [Customer Name].

Customer Success 110

Customer Success Webinar Seminar Events 110

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Pros: Spreadsheets are simple to set up and use — little technical know-how is needed.

Social Media 108

Social Media Multi-Channel Demo Feedback 108

ClientSuccess

JANUARY 16, 2023

As a customer service leader, it’s up to you to ensure that their valuable feedback is not only collected but acted upon. Whether it’s through email, social media, or face-to-face conversations, make sure you’re listening to your customers across all channels. Take Action & Follow Up. Record and Analyze Responses.

Social Media 64

Social Media Customer Success Feedback Demo 64

BirdEye

MAY 1, 2023

In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. They’re like mini endorsements that you can share on your website, social media channels, emails, and more. This is especially useful if you want to promote new products or services.

Social Media 97

Social Media Feedback Advertising Customers 97

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. I was re-booked there the following year, right? I was referred to a colleague who booked me the following year, right?

Blog 113

Blog Books Presentation Entertainment 113