Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? All of a sudden, the term ”artificial intelligence” is everywhere.

Social Media 52

Social Media 2023 Consumers Demo 52

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Magazine, Forbes, U.S. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

DECEMBER 28, 2018

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. And, AI will deliver those insights , along with instant gratification, so it’s a win/win. Compare that with 10-15 hours of screen time!

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Blog Customer Service Fashion Social Media 98

ShepHyken

JUNE 16, 2017

This week we feature an article by Felix Winstone who says that while technology has impacted our approach to customer service, the oldest channel of communication, voice, is the most important. Self-service, web chat and chat bots gain in popularity. Will artificial intelligence (AI) change this? Shep Hyken.

Blog 84

Blog Customer Service Interaction Communication 84

ShepHyken

MAY 15, 2023

In this blog post, we’ll explore why it’s essential to connect NPS initiatives to financial success, how insights from top CX and NPS influencers can help, and identify specific links that companies can look for between NPS and financial performance. Can AI Deliver A Customer Experience Like A Grandmother Would?

Article 64

Article Net Promoter Score Customer Service 2023 64

ShepHyken

JUNE 15, 2018

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Most of us think chatbots are sophisticated, AI-powered self-learning bots that leverage some form of advanced language processing to understand the customer’s intent and find a relevant answer.

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Blog Social Media Healthcare 2017 76

Lumoa

SEPTEMBER 30, 2022

This, in turn, allows you to build better products and features designed to meet your customers’ biggest needs, all while making timely adjustments that produce better results. . This new set of requirements included better digital features, the ability to handle a higher number of user inquiries, and new financial products. .

Banking 94

Banking 2023 Customer Experience Financial 94

Comm100

MARCH 21, 2023

To learn more about the benefits of live chat, read A Comprehensive Guide to Live Chat Software. Live chat achieves this by providing agents with features like canned messages and shortcuts that cut down manual tasks. Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

ShepHyken

MARCH 9, 2018

This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken. Encouraging self-help can also increase visitor satisfaction as they receive the information they required quickly and easily. Human vs Bot.

2018 75

2018 Blog Customer Service 2017 75

Kayako

MAY 13, 2022

In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. 65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks. Discover Kayako Self Service.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. Are They Willing to Continuously Learn. Besides writing and multitasking skills, it is necessary to find an agent who is ready to invest his or her time and learn about new things. – Shep Hyken.

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Blog Travel Article Communication 92

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1. AI chatbots can understand intent and complexities of language, allowing them to engage in more natural conversations.

Government 78

Government Communication Social Media 2022 78

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. So, before moving on to the trends, let’s have a glance at how AI can further enhance customer service. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive.

2024 52

2024 Customer Service E Commerce E-support 52

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge? Incorporate a digital sales agent.

Retail 83

Retail Customer Experience E Commerce Virtual Agent 83

Upstream Works

JULY 16, 2021

To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. Learn more about our omnichannel contact center solutions here. AI Puts You Ahead of the Curve.

Contact Center 78

Contact Center Innovation Call Center Omnichannel 78

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business. Learn how to create a LinkedIn Business Page that drives results.

Social Media 58

Social Media Sales Advertising Connections 58

Kustomer

JUNE 30, 2022

In this blog, we’ll examine the difference between reactionary and proactive support styles and walk through five of our favorite proactive customer support examples from major brands like Airbnb and Netflix. Customer support is no longer a “nice-to-have” feature. New Feature Tours. What Is Proactive Customer Support?

E-support 95

E-support E Commerce Social Media Loyalty 95

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. There’s always something to be learned from your industry peers, especially if they enjoy the support of a large customer base. Thanks to its expansive nature, CX strategies are constantly in flux.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

GetFeedback

JANUARY 15, 2020

Each month we’ll be featuring an interview with one of these CX Ambassadors, revealing their successes, challenges, and pains. Our first interview is with the amazing Myshka Sansoin , manager of customer advocacy and self-service activation at BRP. . In addition, we have two self-service leads and seven content creators. .

Culture 150

Culture Definition Feedback Government 150

Method:CRM

MARCH 20, 2023

Keep reading to better understand customer portals, and learn five reasons why you need them in your business. Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Relevant blog content. What are customer portal solutions?

Document 52

Document Poor Customer Service Customers Management 52

Method:CRM

MARCH 20, 2023

Keep reading to better understand customer portals, and learn five reasons why you need them in your business. Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Relevant blog content. What are customer portal solutions?

Document 52

Document Poor Customer Service Customers Management 52

SurveySparrow

AUGUST 28, 2023

While factors like features and pricing play a role, there’s a secret ingredient that truly defines their success: delivering an unparalleled customer experience in the realm of Software as a Service (SaaS). It suggests features and functionalities that align with your specific projects and preferences. Let’s start, shall we?

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

TechSee

JUNE 25, 2019

Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers.

Technology 122

Technology Customer Service Contact Center Call Center 122

Lithium

MARCH 7, 2023

Some blog areas are limited to Khoros customers only. TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Read the report now and learn how to leverage this year's top trends to your advantage. Sign up today !

2023 52

2023 Omnichannel Webinar Social Media 52

Interactions

JANUARY 23, 2020

This blog was written with help from Sheetal Sekhar. Conversational AI is a subset of artificial intelligence (AI) that refers to building a voice or text assistant that can engage in human-like dialogue, capture context, and provide intelligent responses. Or in the business of building Conversational AI applications?

Reference 71

Reference Hotels Contact Center Presentation 71

Lithium

JANUARY 3, 2023

Some blog areas are limited to Khoros customers only. Managing your brand during a crisis As we’ve learned over the past year, a crisis can occur at any time. Prevent potentially offensive images from being published on posts with new AI-based image detection capability that will. Sign up today !

2023 52

2023 Events Contact Center ROI 52

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. This blog delves deeper into a candid conversation between Rebecca Colwell, VP of Product & Customer Marketing at Birdeye, and special guest Steven Greer, COO of Genesis Counseling Center.

Communication 58

Communication 2023 Customers Insurance 58

ShepHyken

JANUARY 22, 2023

AI improves field service quality and customer experience by Vala Afshar (ZDNET) Research shows that 80% of high performing field service organizations use artificial intelligence. Next is my commentary on self-service and convenience, featuring findings from our customer service research. Follow on Twitter: @Hyken

Article 48

Article 2023 Customer Service Contact Center 48

GetFeedback

SEPTEMBER 24, 2019

In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media. For example, AI-powered speech analytics can help analyze sales interactions to highlight improvement opportunities like reps talking too much or discussing pricing too early in the call.

ROI 150

ROI Webinar Sales Loyalty 150

NICE inContact

MARCH 11, 2019

With all the hype and promised potential of AI , how much of that will really come to life? The potential of AI – more so, the reality of AI – becomes even more believable as we experience it ourselves. The potential of AI – more so, the reality of AI – becomes even more believable as we experience it ourselves.

2025 64

2025 Healthcare 2021 Customer Retention 64

Avaya

JUNE 26, 2019

Research suggests five essential investments for navigating the contact center of the future: Effortless self-service: Gartner predicts that by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service interactions, rising from 40% in 2019.

Contact Center 63

Contact Center 2025 2019 2023 63

Team Support

JANUARY 12, 2021

This three-part blog series aims to break down the main principles of the report into three parts to more clearly highlight the report’s key points. Make efforts to capture and learn from customer interactions an imperative to driving Support efficiency. Overall support demand grew by 10.6%

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B2B 2004 2021 Download 86

NICE inContact

OCTOBER 9, 2019

Everybody’s talking about artificial intelligence (AI) ! But if you’re like most, you’re wondering how to harness AI’s amazing potential and incorporate it into your contact center in ways that will benefit customers, agents and the organization. In fact, you may be wondering where and how to start. Don’t miss this exciting webinar!

Contact Center 54

Contact Center Webinar Customer Journey Innovation 54

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. No-Touch AI Chatbot: This involves automated support through AI chatbots, like Uber’s, which swiftly solve common problems. AI Plus Human: Platforms like Zomato combine AI assistance with human support.

Insights 52

Insights Customer Experience Metrics NPS 52

SaleMove

JUNE 11, 2021

Businesses are not blind to the need to add more digital features to their service menus. Automate: Through the use of integrated AI and machine learning, bots can be instantly triggered based on certain keywords, issue descriptions or click patterns.

Multi-Channel 52

Multi-Channel E-support Customers Interaction 52

NICE inContact

SEPTEMBER 25, 2019

Artificial intelligence is one of the hottest topics today and nearly every C-level executive is eager to understand how AI will transform their business. Only about a third of the customers are willing to use bots and virtual assistants to interact with companies AI is not a customer pleaser, yet! Evaluate AI technologies critically.

Contact Center 54

Contact Center Demo Measurement Technology 54

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. 5) Jira Service Desk Ticketing System Self-Service Portal Automation Free plan available Starts at $21 per agent 4.2 (5) Let’s dive in together and explore the world of B2B manufacturing feedback tools.

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B2B 2023 Feedback Multi-Channel 52