ShepHyken

OCTOBER 4, 2019

What is most important for any business today? Here’s the guide that lends you an insight into engaging your customers in personalized, meaningful, and relevant ways. What is customer engagement? 86 % of consumers are ready to pay more for it. Customers, employees, lead generation, or profit. Customer referral programs.

Blog 121

Blog Brands Engagement ROI 121

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

2018 89

2018 Blog Average Handle Time 2019 89

ShepHyken

NOVEMBER 16, 2018

This week we feature an article by Jim Iyoob who talks about how and why technology has changed consumer behavior and how you need to reinvent strategies to keep up with consumers. – Shep Hyken. As we all know, nowadays, consumer behavior is prejudiced by various aspects. Consumers Desires have changed.

Consumers 96

Consumers Technology Blog Chief Customer Officer 96

C3Centricity

MARCH 12, 2024

What is the cornerstone of sustainable growth and competitive advantage today? Because consumer behaviour has evolved. Today’s consumers are inundated with choices and information, making them more selective about where they direct their attention and loyalty. So why has this become even more challenging?

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

ShepHyken

MARCH 10, 2024

I have added my comments about each article and would like to hear what you think too. I have added my comments about each article and would like to hear what you think too. But brands in touch with consumer realities are also waking up to the power of “customer empowerment” as a lever for their CX strategy.

Article 77

Article 2024 Customer Service Airlines 77

BirdEye

FEBRUARY 15, 2024

With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage.

2024 111

2024 Automotive 2023 Healthcare 111

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. List address & number of employees for each location) What percent of your workforce is remote/work-at-home?

Customer Care 177

Customer Care Contact Center Culture Measurement 177

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Four reasons why email is on the rise Despite the growth of new channels, research from Forrester demonstrates that email is still central to how consumers communicate with brands.

2019 65

2019 Blog 2020 Leadership 65

C3Centricity

FEBRUARY 13, 2024

Indeed, a survey by Salesforce reported that 76% of consumers expect companies to understand their needs and expectations. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

Customer Insights 90

Customer Insights Feedback Insights Social Media 90

Interactions

MARCH 28, 2024

Dive in as this blog addresses the complexities of achieving excellence in CX within organizations, focusing on the dichotomy between pursuing quick wins versus investing in transformative, long-term innovations. Transformation and Innovation: What does transformation and innovation mean in the context of CX excellence?

Contact Center 62

Contact Center Innovation Consumers Interaction 62

ShepHyken

FEBRUARY 16, 2018

If you are not investing anything into CX measurement at the moment, it may be more valuable to discover more about your own brand’s performance before beginning to measure what your competitors are doing. However, it is important to begin this program at the right point of your organizational timeline.

Blog 86

Blog Measurement Customer Centricity Article 86

Comm100

MAY 25, 2022

Today, consumers are empowered in all sorts of ways, from on-demand ordering services like Uber and other apps to taking their qualms to social media. In the end, consumers will “put you on blast,” and you may find yourself staring down the barrel of a social media witch hunt if your company comes up short. Conclusion.

2022 52

2022 Blog Contact Center Customer Service 52

ShepHyken

DECEMBER 14, 2018

In the event of a successful cyber breach, CX leaders will have to manage customer expectations in an attempt to secure brand reputation and consumer trust. Chanice Henry is the Editor of CX Network where she produces a range of premium-level content for senior customer experience, service, insight, digital and marketing leaders.

Blog 103

Blog Customer Experience Government Article 103

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. .

Blog 52

Blog Social Media 2021 Engagement 52

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience. – Shep Hyken .

Blog 126

Blog Social Media Mobile Customer Service Innovation 126

TechSee

JUNE 10, 2021

This blog challenges that status quo. Far more than simply being a tool to help your staff see what the customers see, Visual Assistance can guide the customer across many touchpoints, from onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. Yes, they cost a lot.

Innovation 207

Innovation 2025 Transportation Consumers 207

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. Table of contents What are insurance review sites? Which insurance review sites are best for your type of coverage?

Insurance 111

Insurance 2023 Financial Feedback 111

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. So, what can be done to address the problem? I think a great self-service option is key for everyone.

Blog 80

Blog Omnichannel Social Media Retail 80

ShepHyken

JUNE 1, 2018

But this is what you need to improve your existing products or services further. So, what’s your next move? A live chat can help an organization learn what all areas it needs to improve and build a product/service that matches the needs of their customers. Every business aims to delight their customers. Probably not.

Blog 103

Blog Customer Satisfaction Sales Article 103

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 72

2024 Marketing Consumers Download 72

BirdEye

NOVEMBER 15, 2023

But what happens when those words travel at the speed of the internet? In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Consumer Reports Consumer Reports publishes reviews and comparisons of products and services based on in-house research.

Retail 111

Retail Brands E Commerce Demo 111

ShepHyken

NOVEMBER 29, 2019

People will forget what you said, people will forget what you did, but people will never forget how you made them feel. So, what part does technology play in this? Users can consume your products/services without a browser, talk to a customer service agent, use your app during product research, and much more.

Technology 132

Technology Blog Customer Experience Social Media 132

2020 Research

JULY 4, 2023

Now, organizations must tap into valuable consumer data to stay ahead of the game. It’s because today’s consumers are more discerning than ever, demanding products and services that truly cater to their needs. In this Article: What Is Zero-Party Data? Benefits and Drawbacks of Zero-Party Data What Is First-Party Data?

Consumers 97

Consumers Insights Reference Information 97

Bill Quiseng

MARCH 1, 2021

Believing in this mantra for years, as an avid reader of the books by Dr. Joseph Michelli, I have learned so much about delivering the World’s Best Customer Experience through his insight starting with his book, The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary. What is the purpose of my business?

Books 148

Books Leadership Hospitality Consulting 148

2020 Research

NOVEMBER 17, 2023

At Sago Strategy + Insight , we’ve noticed a growing demand for qualitative research that relies on these individual in-depth interviews. The next generation of insights professionals truly value the authentic connections and deep understanding that comes from engaging in one-on-one conversations with consumers.

Retail 105

Retail Consumers Insights Consulting 105

BirdEye

SEPTEMBER 11, 2023

While it is a golden opportunity to gain valuable insights, this influx of data can be overwhelming. Manually analyzing this feedback can be time-consuming and prone to human biases. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business.

Feedback 108

Feedback Insights Social Media E-support 108

Chadwick Martin Bailey

DECEMBER 30, 2015

We run this blog a little differently than other corporate blogs. This means you get a variety of perspectives, experiences, and opinions on all aspects of market research, analytics, and strategy consulting from insights professionals doing some pretty cool work. Heidi Hitchen did just that in her blog post this year.

Blog 52

Blog 2015 2016 Consumers 52

ShepHyken

SEPTEMBER 7, 2018

The data-based insights from our 2018 B2B Buying Disconnect report will show you why: Buyers don’t trust vendors. In particular, buyers are looking for hands-on insights into adoption and scalability, which is where input from customers and third-parties comes in. Accept that you may be reviewed by the customer. User reviews.

Blog 81

Blog Demo 2018 Reference 81

BirdEye

MAY 1, 2023

In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. In fact, 49% of consumers trust online reviews as much as a personal recommendation. When evaluating a product, consumers seek first-hand experiences from individuals like themselves.

Social Media 97

Social Media Feedback Advertising Customers 97

ShepHyken

MARCH 29, 2019

Give buyers what they want, at the right price and time — and you’ll make them buy more and stay loyal to you. As PWC recent study reveals , the price is what makes consumers shop at a particular retailer; the desired item being in stock, trust to the brand and a good location come next. Customer experience comes first.

Retail 105

Retail Blog E Commerce Customer Experience 105

Retently

JULY 28, 2023

What Is a CXO? Well, we’ll first look into what a CXO actually does for a company and then discuss whether a Chief Experience Officer is a good addition to the C-level. Well, we’ll first look into what a CXO actually does for a company and then discuss whether a Chief Experience Officer is a good addition to the C-level.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve. Table of contents What is restaurant reputation management? See how Birdeye can help.

Management 109

Management Social Media 2007 Reference 109

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Why do we need AI in sales?

Sales 111

Sales 2023 Demo Social Media 111

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends.

Social Media 59

Social Media Multi-Channel Insights Brands 59

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. This blog has the 7 strategies for managing negative customer reviews. This blog has the 7 strategies for managing negative customer reviews. Table of contents What is a negative customer review? Positive reviews are great for sales.

2023 59

2023 Feedback Demo Consumers 59

ShepHyken

APRIL 27, 2018

Empower customers to easily search, filter and sort so they can find exactly what they are looking for. It can be a thoughtful and time-consuming task for customers to add various items to their cart, review their selected items, and then submit the final order. While searching, showcase what’s trending and hot.

E Commerce 82

E Commerce Blog Social Media User Experience 82

Feedbackly

AUGUST 17, 2023

As emotions are a decisive factor in consumer purchases, EVI® is able to bring brands vital information related to consumer preferences and expectations. A classic example is the impulsive purchases consumers make during feel-good moments. You might already be familiar with conventional metrics like C-SAT and NPS.

Touchpoint 98

Touchpoint NPS Metrics Omnichannel 98