ShepHyken

JANUARY 15, 2024

This is about the performance of your people. It is assuming responsibility for one’s decisions and actions. This means consistently choosing actions and behaviors that align with your goals and long-term success. Recognize the temptations of short-term payoffs and their negative impact on your long-term achievements.

Sports 79

Sports Culture Download Leadership 79

Playvox

FEBRUARY 13, 2024

They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction. It should be among your key strategies and always part of your playbook. It should be among your key strategies and always part of your playbook.

Contact Center 88

Contact Center Measurement 2022 Culture 88

CX University

SEPTEMBER 11, 2018

And yet, how many businesses have figured out how to reward ambitious tendencies with real opportunity and career growth? According to a recent Gallup poll, 32% of all quitters leave due to poor career advancement and promotion opportunities. USPTO deploys numerous listening tools to stay attuned with its workforce.

Management 209

Management 2006 2016 2018 209

ShepHyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. Some businesses may have concerns about adopting a remote workforce, particularly when it comes to their customer service team.

Customer Service 117

Customer Service Communication Article Customers 117

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Use our list to help you find the right CS communities to suit your professional lifestyle! Offering career advancement tips for CS professionals. Posting job opportunities.

2022 118

2022 Customer Success White Paper Social Media 118

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. Your team members are buzzing with energy, and you feel a surge of creativity and motivation. Where would you prefer to work? What is Employee Satisfaction?

Metrics 52

Metrics Culture Demo Healthcare 52

ShepHyken

MARCH 5, 2024

They both have successful careers. It’s important for you to know this, just in case you don’t know who they are. It’s a generational thing. This is the lead-in to today’s lesson, which is to understand the difference between experiencing a company or brand, and simply doing business with it.

Entertainment 81

Entertainment Workshop Customer Service Training Connections 81

CX University

SEPTEMBER 18, 2018

Each one attributes its success to employees. Even a brief study of our work will also hopefully help you brainstorm for your own employee engagement initiatives. Please read summaries of the cases below, and if you find an organization that is similar to yours, feel free to click-through for in-depth analysis. Mayo Clinic.

Engagement 211

Engagement 2005 Competitive Advantage 2009 211

ShepHyken

JUNE 26, 2023

The better way to look at it is that they are two sides of the same coin because we need to work on both. Employers may care about their employees, but the employees themselves may not know it. Share it with them, but when you do, spend a little less time telling and a little more time showing.

Employee Experience 62

Employee Experience Travel Culture Loyalty 62

Customer Bliss

JANUARY 17, 2020

That’s actually been one of the most wonderful forcing functions: when finally it wasn’t about who we said we were; it’s about what employees and customers say we are. Honor your customers’ lives. Are you a part of the story of your customers' lives? It made my career.

Chief Customer Officer 327

Chief Customer Officer Banking ROI Blog 327

CSM Magazine

DECEMBER 11, 2023

In this article, I’ll explore some proven techniques that can help you retain your best agents and build a motivated and reliable team. Provide Clear Career Progression Paths One of the main reasons why agents leave contact centers is due to the lack of career progression opportunities.

Contact Center 52

Contact Center Magazine Culture Call Center 52

ShepHyken

JANUARY 22, 2024

Organizations need to know what data and information they should be measuring and tailor it to the processes that make sense to their business. Despite AI’s advancements, it’s important to recognize that there are situations where human intervention is irreplaceable.

Customer Service 81

Customer Service Measurement Technology Customers 81

ShepHyken

MARCH 31, 2024

If I need a shirt, there’s a store that will sell it to me. If I need an upgrade on a software program, there’s a company that will design it for me. And when you combine it with meeting the customer’s service needs and expectations, you go to another level. But it looks like it’s getting (or going to get) better.

Article 81

Article 2024 Customer Service Government 81

Beyond Philosophy

JANUARY 4, 2024

It’s that time of year for one of my favorite traditions, my end-of-year reflections. I appreciate the opportunity to look back upon what has happened and what I learned from it. Preparing to succeed is essential, but do not discount the ability to recognize and seize opportunity as it presents itself.

2024 97

2024 2023 Net Promoter Score NPS 97

Russel Lolacher

APRIL 20, 2021

Internal podcasts are a great tool for communications and to engage your employees. It’s like having your very own company culture radio station. So it’s not just growing in awareness but also as a viable medium to get information and be entertained by. It’s Not About Piling On. I love that.

Engagement 122

Engagement Culture Entertainment Communication 122

ShepHyken

APRIL 1, 2024

If I need a shirt, there’s a store that will sell it to me. If I need an upgrade on a software program, there’s a company that will design it for me. And when you combine it with meeting the customer’s service needs and expectations, you go to another level. But it looks like it’s getting (or going to get) better.

Article 76

Article 2024 Customer Service Government 76

CSM Magazine

JULY 21, 2022

Depending on the specific job or career, you may have little to extensive direct contact with those customers. For those who have interacted and engaged with customers extensively, valuable experience is gained and can be used to further advance in your career. Support Operations: Are you the tech nerd/guru in your circle?

Customer Experience 59

Customer Experience Sales Reference Customers 59

ShepHyken

JUNE 13, 2023

He talked about visiting a marriage counselor with his wife, where they were asked to consider the question: Looking back over the last 30 days, if you asked your spouse to marry you again, would they say yes? He then spun that question to business and specifically talked about employment. It’s the same type of question.

Management 74

Management Workshop Interaction Customer Service Training 74

Innovative CX

NOVEMBER 29, 2023

As customers put forth more effort to work with an organization, so does their frustration with it. Similarly, employees who are unhappy with an organization that doesn’t value their time, talent, and career, will choose to look elsewhere for new employment opportunities. Recognize me as having a long-term relationship with you.

Culture 52

Culture Presentation Books Loyalty 52

Beyond Philosophy

FEBRUARY 19, 2022

However, it doesn’t have to be. ” It would be best if you had a “really great idea” and an idea of how it will drive numbers for the organization. In this episode, we explore the five rules for successfully engaging with senior executives to enhance your career. Executives live by numbers.

Engagement 78

Engagement Consulting Financial Customer Experience 78

CSM Magazine

AUGUST 9, 2023

Customer service agents are the face of your company and can make or break your business. If your team is not motivated, it can affect the overall quality of the service you provide. But how do you keep your team motivated and engaged? Praise and rewards can go a long way in making your team feel valued.

Customer Service 52

Customer Service Feedback Communication Events 52

BirdEye

MARCH 24, 2023

It involves identifying new markets, developing relationships with potential clients and partners, and creating and implementing plans to increase revenue and profitability. It can also involve identifying and pursuing potential mergers and acquisitions or strategic partnerships to expand a company’s reach and capabilities.

2023 98

2023 Return on Investment Social Media Sales 98

ShepHyken

APRIL 14, 2023

Bye Bye Bye: Poor Managers, Lack of Flexibility, and Lack of Career Development are the Three Leading Reasons Agents Leave Their Jobs In a flexible and sometimes remote workforce, managers are challenged now more than ever to help their agents find satisfaction in their jobs.

Contact Center 64

Contact Center 2023 Customer Satisfaction Article 64

Playvox

AUGUST 8, 2022

You also need to make sure that you continue to drive towards that goal, while creating opportunities within your organization for your employees to grow into roles that keep them on your team. This needs to be a focus area for leadership and management teams to make your company an employer of choice. Technology.

Contact Center 78

Contact Center 2022 2021 Leadership 78

BirdEye

APRIL 19, 2023

You’ve worked for years for a big company, but it’s just not the career you want. We’ve put together a list of 45 of the best small business ideas to give you a headstart on where to pursue your self-started career. But when it comes to profitable business ideas, there are a few areas you really should consider.

2023 97

2023 Social Media Consulting Events 97

Playvox

FEBRUARY 27, 2024

How do you keep your best employees engaged, motivated, and empowered? One way to tackle the challenge is to integrate artificial intelligence (AI) into your workforce engagement strategy. Every day employees make decisions and take actions that directly affect your workforce and business. But it goes beyond enabling automation.

Engagement 73

Engagement Contact Center Culture Metrics 73

Andrew Mcfarland

SEPTEMBER 25, 2022

The answer to this question depends on your career goals and skills. For example, a career in business development might require you to manage people and lead projects. While this may sound difficult, it is possible to transition from science to business development. Career transition from science to business development.

Consulting 62

Consulting Leadership Communication Presentation 62

CSM Magazine

MAY 26, 2023

Here are six of the best career support resources to help you find your next job. Review the site to get a feel for its values and company culture. Then, look for the careers or job openings section on the site. Then, look for the careers or job openings section on the site.

Workshop 52

Workshop Culture Books Events 52

One Millimeter Mindset

JANUARY 19, 2021

If your goal is to lead strategically, consider the value of repeatedly seeking new jobs that keep you working in departmental silos. Depending on your organization’s size, these silos can be big. As a result, you discover and prioritize the cross-functional opportunity of each project, program and portfolio opportunity.

Leadership 84

Leadership Travel Culture Presentation 84

Beyond Philosophy

DECEMBER 7, 2016

Your employees have the power to make or break your Customer Experience this holiday season with the customer service they provide. It’s clear that keeping a positive work environment is crucial this holiday season—and all year long. Opportunity for career growth. That’s right, your employees.

Poor Customer Service 167

Poor Customer Service Employee Experience Consulting Retail 167

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Network internally to learn more about your product, processes, goals, etc. . Raise your hand for new projects. At times, it’s hard to do, but it will help you grow faster. . Know when to say “yes” and when to say “no”.

Customer Success 104

Customer Success Webinar Chief Customer Officer Leadership 104

CSM Magazine

APRIL 24, 2024

While it may not seem like the most exciting choice, enrolling in summer courses can provide numerous advantages for students. Keep reading to discover the top benefits of attending summer school and why it may be a wise decision for students looking to make the most out of their summer break.

Sports 52

Sports Engagement Management 52

Integrity Solutions

NOVEMBER 22, 2022

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Engaging employees in a meaningful and measurable way requires uniquely coaching your diverse workforce.

Banking 79

Banking Culture Engagement Leadership 79

The DiJulius Group

DECEMBER 29, 2021

It is no wonder why companies want to lead their industry in customer experience (CX). CX has now replaced marketing when it comes to creating a brand perception and it requires a skillful professional to. The post Turn your Passion for CX into a Career Opportunity appeared first on The DiJulius Group.

Article 86

Article Brands Customer Experience Marketing 86

One Millimeter Mindset

AUGUST 11, 2021

Looking for an innovative, non-traditional speaker for your next event, or chapter meeting? I catalyze people to voice their unmet career needs to each other. When you feel like a functional cog in the wheel of an organizational value silo, it is difficult to see the light of day outside of that silo. Contact me here.

Innovation 116

Innovation Culture Leadership Events 116

ClearAction

MAY 25, 2023

Your enterprise goals are to continually increase value to investors, so by definition, you must continually increase value to customers. Everyone says “quick wins are your best route to CX success” Bah! It’s huge! If not, rethink it! That’s a recipe toward many unexpected costs. Respect that 100%.

Customer Experience 118

Customer Experience Chief Customer Officer Leadership ROI 118

CX University

JULY 11, 2023

Advantages of Earning Customer Experience Certification Enhanced credibility : A certification demonstrates your expertise and commitment to the CX field, signifying that you have undergone a rigorous evaluation process, met high standards, and it will differentiate you from others in the field.

Customer Experience 40

Customer Experience Roadmap Customer Experience Professionals Customer Journey Mapping 40