Circular Edge

MAY 12, 2022

A financial controller is a senior-level manager who oversees a business’s day-to-day financial operations. Controllers in small companies, whether internal or contractors, are mostly involved in detailed accounting tasks that are beyond the skills of the company’s bookkeepers. Key Takeaways.

Financial 52

Financial Books Banking Management 52

West Monroe

MAY 16, 2022

Russia’s invasion and ongoing war in Ukraine has significantly disrupted international relations still fragile from the pandemic and supply chain issues. Agile, digital businesses are best-positioned to handle a scarcity of resources. You only need to read each morning’s news to understand why. Featured Content.

2022 98

2022 2021 Banking Competitive Advantage 98

Gainsight

JUNE 9, 2021

Day One of Pulse Everywhere brought with it, once again, a new Pulse experience. The first day of Pulse Everywhere showed that Gainsight’s Pulse events are ever-evolving and still presenting attendees with the best content in customer success. Did someone say 447 days? Our first guest was Rowan Trollope, CEO of Five9.

Entertainment 98

Entertainment Customer Success Events ROI 98

CSM Magazine

OCTOBER 15, 2018

Running a contact center takes me back to my school days and Aesop’s Fable of the ‘Tortoise and the Hare’. The faster hare is so confident of winning the race that it falls asleep and is beaten by the slower tortoise – the first to reach the finishing line using a steady, measured pace. Metrics that matter. their success.

Contact Center 56

Contact Center Average Handle Time Travel 2013 56

Russel Lolacher

OCTOBER 3, 2022

In this episode of Relationships at Work, Russel chats with Executive Career Strategist Maureen McCann on taking the right steps for your career transition. Promotion Career Solutions. How do you know when it’s time for a career transition. The many myths of career transitions. PLAY AND SUBSCRIBE. Look at me.

Culture 98

Culture Employee Experience Connections Brands 98

Comm100

MAY 14, 2021

Once considered an ephemeral buzzword that would fade away, these same organizations now boast of their CX-first culture that puts customer experience at the forefront of everything they do. Many of us, myself included, started our contact center careers that way. The first crucial tenet is effectiveness.

Customer Experience 59

Customer Experience Contact Center Connections Customers 59

ClientSuccess

JULY 23, 2019

Each day we learn from the trenches what it takes to make clients happy and successful. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. I’m the first CSM for my company and have been asked to implement a “customer success” program. Mentor Questions.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

ClientSuccess

MARCH 21, 2018

Each day we learn from the trenches what it takes to make clients happy and successful. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our Customer Success careers. Arriving in the office around 7 or 7:30, I make sure I first pull up my calendar and plan out the day.

Customer Experience 40

Customer Experience Hospitality Customer Success Blog 40

Kustomer

FEBRUARY 25, 2021

And that’s both for internal and external stakeholders. So throughout your career, you find different ways to be successful. Things maybe people don’t often think about as much in the way you’ve been able to be successful in your career. What’s kind of that thing that comes to mind first? Interesting.

Customer Engagement 69

Customer Engagement Engagement Culture Customers 69

Oracle

NOVEMBER 25, 2020

Here on SmarterCX, you’ll find the replay of each episode and all resources mentioned within. Resource of the week: How do we describe 2020? ” Now, Dictionary.com has a resource to empower those of you in content who have to describe this year—the best words to use during unprecedented times. Like Netflix.”

2020 62

2020 Books Marketing Culture 62

ClientSuccess

SEPTEMBER 5, 2018

Each day we learn from the trenches what it takes to make clients happy and successful. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. What are one or two things you typically do during the first hour of your day that leads to a productive day?

Customer Success 40

Customer Success Leadership Books Events 40

Kustomer

DECEMBER 3, 2020

And then additionally, look at the resources, those tools that you can pull out of your tool chest in order to make those adjustments as necessary.” Doing so will promote internal growth and continuous successful customer service interactions. Chris Warticki: (00:30). Got a fun career, both at Epicor, before that.

Customer Satisfaction 85

Customer Satisfaction Definition Customers Presentation 85

ClientSuccess

MARCH 13, 2018

Each day we learn from the trenches what it takes to make clients happy and successful. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our Customer Success careers. Being on the CSM frontline allows us to directly influence the success of our clients. Question 1.

Customer Success 40

Customer Success Management Books Document 40

ClientSuccess

JUNE 11, 2019

New customer success jobs are being created every day, and along with those new jobs, more and more people are applying for these roles. First, I think it’s important that you figure out what kind of a Customer Success Manager you want to be. And this is all great news for anyone interested in starting a career in Customer Success.

Customer Success 40

Customer Success Workshop Demo Customers 40

ClientSuccess

AUGUST 27, 2019

Each day we learn from the trenches what it takes to make clients happy and successful. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Furthermore, I realized the importance of my internal network or the tribal knowledge available internally.

Customer Success 40

Customer Success Culture Books Blog 40

ClientSuccess

MARCH 28, 2018

Each day we learn from the trenches what it takes to make clients happy and successful. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers. I get into the office early, and set aside my first half hour of the day for big, creative initiatives.

Customer Success 41

Customer Success Management Books Blog 41

Stella Connect

MARCH 2, 2018

For growing companies with ambitious customer service goals and limited resources, scaling customer service teams can be tricky. Calculating call center staffing levels isn’t as simple as dividing the number of call minutes per day by hours in the day. Also, handle times can vary by day part and by day of the week.

Call Center 40

Call Center Average Handle Time Contact Center Culture 40

Stella Connect

MARCH 2, 2018

For growing companies with ambitious customer service goals and limited resources, staffing call center teams can be tricky. Calculating call center staffing levels isn’t as simple as dividing the number of call minutes per day by hours in the day. Also, handle times can vary by day part and by day of the week.

Call Center 40

Call Center Average Handle Time Contact Center Culture 40

SurveySparrow

DECEMBER 19, 2019

SurveySparrow: First off, thank you for giving us the opportunity to chat with you today about your experience in the EX space. Later in life, I taught counselling and educational psychology at the University of Manitoba, but simultaneously for 15 years I was also an employee assistance counselor, and career development coach at Seagrams.

Engagement 52

Engagement Employee Experience Culture Sports 52

BirdEye

OCTOBER 24, 2023

By automating internal processes, you can enhance your online presence and improve patient satisfaction without draining valuable time or resources. Timeliness of review requests is critical — requests sent within the first 24 hours drive the highest response rates. If I’m happy, I’m just going to go about my day.

Healthcare 57

Healthcare Hospitality Consulting Retail 57

Russel Lolacher

AUGUST 1, 2022

In this episode of Relationships at Work, Russel chats with Canada’s first Chief Accessibility Officer Stephanie Cadieux on the importance and benefits of embracing an accessible workplace. Resources Recommended by Stephanie. Resources Recommended by Stephanie. Connect with Stephanie on her platforms: Linkedin.

Government 98

Government Culture Definition Employee Experience 98

Gainsight

DECEMBER 17, 2018

For example, if a customer creates a support ticket and that ticket is open for more than 30 days then they are flagged “at-risk” or “unhealthy.” They factored in ticket duration, severity, and if a case had been open for 30 days or more. I have seen many cases like this in my career.

Customer Success 45

Customer Success Competitive Advantage Customers Insights 45

ClientSuccess

OCTOBER 10, 2018

Each day we learn from the trenches what it takes to make clients happy and successful. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers. At the end of the day, the rubber meets the road with the use of your product or service.

Customer Success 70

Customer Success Management Chief Customer Officer Customers 70

Comm100

NOVEMBER 27, 2017

A hospital in Chicago received 700 telephone calls about Tylenol in one day. “I don’t think they can ever sell another product under that name,” advertising expert Jerry Della Femina told the New York Times in the first days following the crisis. They called me day and night when they felt the need to.”)

Social Media 120

Social Media Brands Advertising Transportation 120

Amity

OCTOBER 12, 2017

I know I felt that way as a Customer Success Manager at Eloqua when I had my 30+ accounts and I felt like I was always online. The Customer Journey will help determine the people you need and the processes you will roll out so it’s critical to invest in the proper resources for this initiative. Internal account reviews.

Customer Success 61

Customer Success Net Promoter Score Customer Journey Metrics 61

Amity

OCTOBER 12, 2017

I know I felt that way as a Customer Success Manager at Eloqua when I had my 30+ accounts and I felt like I was always online. The Customer Journey will help determine the people you need and the processes you will roll out so it’s critical to invest in the proper resources for this initiative. Internal account reviews.

Customer Success 49

Customer Success Net Promoter Score Customer Journey Metrics 49

Kustomer

DECEMBER 31, 2020

The first step to having effective, company-wide change is implementing new tactics with those in leadership positions, allowing their example to initiate trickle-down change to other employees. By assessing internally and adapting as a brand, customers tend to have their needs met resulting in long lasting customer loyalty.

Customer Centricity 59

Customer Centricity Culture Leadership Net Promoter Score 59

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. She is a growth leader who passionately follows the human-first approach. Amarachi Ogueji.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

ClientSuccess

JULY 9, 2019

Each day we learn from the trenches what it takes to make clients happy and successful. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. I’m the first CSM for my company and have been asked to implement a “customer success” program. Mentor Questions.

Books 40

Books Customer Success NPS Consulting 40

Kustomer

APRIL 15, 2021

No longer are the days of QA teams and reps who had to take detailed, tedious notes on every customer interaction to gather data and search for opportunities for improvement. Matt explains that data can be used to prepare for “The thing they’re (customers) probably going to call you about in a couple of days or weeks or months.

Contact Center 92

Contact Center Call Center Travel Insurance 92

SmartKarrot

JANUARY 5, 2022

His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. he has been supporting worldwide companies in designing, building, and assessing effective customer success resources for over 40 years. Peter Armaly.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

ChurnZero

DECEMBER 28, 2021

It’s the end of the year which means it’s once again time for roundups of the most popular trends from the past 365 days. I say, best to let our Tamagotchi, Furby, and regrettable fashion choices rest stay buried – until one day in the very distant, far-off future, we can appreciate them in all their absurd and tacky glory.

2021 52

2021 Article 2022 Fashion 52

ReviewTrackers

JULY 14, 2017

Our customer feedback software company provides continuing education resources for all team members to use for their development. Jesse Hinchcliffe, now project manager, began his career working as an intern. Jesse Hinchcliffe, now project manager, began his career working as an intern. Want to join us?

Demo 0

Demo Books Leadership Download 0

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. He is the first CX professional to become an Authorized Resource and Training Provider for the CCXP accreditation. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020.

2020 132

2020 Customer Experience Magazine Consulting 132

ChurnZero

JANUARY 26, 2021

But above all these responsibilities, I believe the most critical responsibility of a CSM is to ensure that customers are achieving their internal goals using your company’s products and services. . Whatever the case, I’d encourage you to start building your first Joint Success Plan as you read along. Section 1: Relationship Summary.

Customer Success 98

Customer Success Management Chief Customer Officer Leadership 98

Magellan Solutions

JULY 5, 2021

Helpware is an international outsourcing company with different offices in US, Mexico, Germany and Philippines. . Experience – Wake up each day and find a way to optimize every interaction. They believe in implementing an equal career opportunity for everyone, regardless of seniority. Software Development and Maintenance.

Call Center 40

Call Center 2021 E-support 2012 40

ReviewTrackers

AUGUST 6, 2020

There’s a growing amount of training courses and certifications for the modern-day marketer. It’s free, first and foremost. I took it when I was transitioning from advertising to marketing career and found it to be incredibly helpful. I found the course to be informative and a good place to start as I reconfigure my career.

Marketing 114

Marketing Social Media Advertising Workshop 114