ClearAction

JUNE 29, 2023

Increasing lifetime value : less mercenary me-centered actions and policies, less pressure on people of all types, less remedial efforts, more magnetic attraction and retention of employees, partners, customers, and investors. Globally, 58% of people buy based on shared values: are they feeling your values? This is brand integrity.

Leadership 62

Leadership ROI 2006 2024 62

Customer Bliss

AUGUST 9, 2018

Daniel took one of the company’s best customers and recorded a 20-minute video with them explaining why they work with PTC, what the experience has been like, their expectations, what PTC is doing and not doing well, and any advice they’d like to offer. In Daniel’s case, the video made the feedback more human and personal.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

TechSee

AUGUST 14, 2023

He grew Call Centre Helper Magazine’s audience from 40,000 visitors a week to well over 100,000, in just a few years, and certainly knows how to create engaging content that keeps people coming back for more! She works with business leaders to work out how to weave the customer into their already established cultures.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ClearAction

SEPTEMBER 25, 2022

The CCXP exam has 100 multiple choice questions that are easier to answer when you have spent a few years in your career managing 5 areas: CX Strategy, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Metrics & Analytics. Up to 40% of exam candidates do not pass the exam on their first attempt.

Customer Journey Mapping 62

Customer Journey Mapping Financial Customer Experience Professionals Metrics 62

Customer Bliss

FEBRUARY 19, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Brands 208

Brands Hospitality Chief Customer Officer Return on Investment 208

Lithium

MARCH 1, 2022

First, these are frightening to watch when someone you love is ‘in the game’. It made me think about how cheerleaders have been critical in the success of every effort in my career. Our organization, Datto, has approximately 2000 people. This is just big enough for there to be people who have no idea we have an online Community.

Sports 98

Sports Presentation Events B2B 98

One Millimeter Mindset

NOVEMBER 4, 2019

Are the stories you tell well-balanced or out-of-sync with the stories people are listening for? As STEM professionals and left-brain thinkers, we take pride in being the smartest people in the room. Over time, the story we tell ourselves is that when people in the room cannot understand our data, they are not “smart enough.”

Engagement 71

Engagement Presentation Books Communication 71

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? 1: SuccessHACKER SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. Related: Are you wondering what’s next in your CS career?

Customer Success 52

Customer Success Customer Journey Mapping Customer Centricity Leadership 52

SurveySparrow

NOVEMBER 1, 2021

People lost jobs, companies lost incredible talents, and everything came to a standstill. Well, because everyone wants a great career, especially after the disruptions from the pandemic. People want to get back to jobs, but as a better version of themselves. You’re always more likely to work with people you know.

Social Media 98

Social Media Seminar 2021 Blog 98

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Studies estimate that 90% of startups fail, with 10% failing in the first year. If you don’t reach out to leads right away, a competitor can get there first.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

APRIL 19, 2023

You’ve worked for years for a big company, but it’s just not the career you want. We’ve put together a list of 45 of the best small business ideas to give you a headstart on where to pursue your self-started career. But first, let’s go over what makes a small business idea worth pursuing. We’re here to help.

2023 97

2023 Social Media Consulting Events 97

Beyond Philosophy

OCTOBER 21, 2021

Having managed over 3,500 people in contact centers in my previous career, I was sympathetic of organizations at the start of the pandemic. One of my leadership and career philosophies is “None of us are as clever as all of us.” By understanding other people’s views, you can improve your thinking. .

Chief Customer Officer 78

Chief Customer Officer Contact Center Call Center Net Promoter Score 78

Michel Falcon Experience

AUGUST 17, 2016

Here are three of my favourites: “When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” “It’s about getting the best people, retaining them, nurturing a creative environment & helping to find a way to innovate.” Think long-term.

Blog 127

Blog 2016 Engagement Webinar 127

ChurnZero

MAY 26, 2021

When we think of Slack, we usually think of it as an internal communication tool, however many people do not realize it can also be used for external communication as well. Thousands of user-created Slack communicates exist that allow people to virtually meet and discuss a certain topic or practice. Whatever takes your fancy.

Customer Success 86

Customer Success Events Leadership Document 86

Beyond Philosophy

APRIL 9, 2021

We discussed Dunbar’s number and limitations of managing groups of people on a recent podcast. Learning about the way people process social information can potentially lead to more efficient interactions within organizations. My first big promotion was to manage a call center in Bristol, a city in the southwest of the UK.

Management 156

Management Social Media Call Center Connections 156

Gainsight

MARCH 14, 2023

We’ve experienced firsthand how our community is both a rich resource and a platform for us to communicate, recognize accomplishments, and bring like-minded people together. In turn, the Education team has incorporated these resources into our on-demand e-learning programs.

E-support 52

E-support Events Customer Success Communication 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Customer service training videos have been used for decades by companies to improve customer interactions with employees. Let’s take a look at some notable customer service videos to get an idea of the basics.

Customer Service Training 52

Customer Service Training Customer Service Seminar E-support 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Customer service training videos have been used for decades by companies to improve customer interactions with employees. Let’s take a look at some notable customer service videos to get an idea of the basics.

Customer Service Training 52

Customer Service Training Customer Service Seminar E-support 52

Customer Bliss

DECEMBER 18, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Banking 166

Banking Chief Customer Officer Books 2018 166

Russel Lolacher

APRIL 5, 2021

I work with an amazing team of people that have almost all been on this journey with me from the beginning. Adding your voice provides a much needed perspective and resource, and that’s a great place to start building trust. People connect with people, not brands – talk like a human.

Customer Care 98

Customer Care Government Communication Engagement 98

Beyond Philosophy

MARCH 27, 2017

He cited the company’s culture as a reason, saying in a statement to Recode : “the beliefs and approach to leadership that have guided my career are inconsistent with what I saw and experienced at Uber, and I can no longer continue as president of the ride-sharing business.”. appeared first on. immigration ban.

Airlines 135

Airlines Leadership Consulting Culture 135

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. By minimizing dysfunction in delivering what’s promised.

Sports 71

Sports 2009 2022 Financial 71

CSM Practice

JUNE 16, 2020

Can I build up my career in Customer Success? There are a lot of resources and articles that will help them get hired. . Thinking outside the box is necessary, exploring the possibilities and opportunities that the Internet offers for research on the resources of work that will help them to conquer their job hunting.

Customer Success 59

Customer Success Advertising Social Media Customers 59

Beyond Philosophy

JUNE 8, 2023

I have plenty of experience with this inefficient exercise in my career, and I thought I might have some things to share with all of you to get those necessary approvals. Convincing other people in your organization to let you spend money on Customer Experience improvements is essential to leading this effort at your organization.

Return on Investment 78

Return on Investment Presentation Customer Satisfaction ROI 78

Think Customers

MARCH 21, 2023

Source: Qualtrics Yousafzai, speaking on International Women’s Day, called upon business leaders to examine the culture they create to ensure technology career opportunities are available to more women from all backgrounds and that resources needed to flourish at work are accessible to everyone. We connect people,” he added.

Healthcare 52

Healthcare Airlines 2022 Transportation 52

Alida

DECEMBER 22, 2016

RELATED RESOURCES. Because photos and videos are only available for a day, users like celebrity Kylie Jenner tend to post more frequently in the app, sharing many of the imperfect, more mundane parts of their daily lives. People [on Snapchat] aren’t fishing for likes and follows and reshares. RELATED RESOURCES.

2017 0

2017 E Commerce 2016 Social Media 0

Gainsight

APRIL 27, 2022

I love talking to people. Gainsters Love Working In Category Creation and Enabling Careers. Normal and rational people launch companies to build a new product to serve an existing need. Crazy and slightly irresponsible people (like us) decide, “let’s build software for a category that doesn’t even exist.”

2013 52

2013 Chief Customer Officer Definition Customer Success 52

Amity

NOVEMBER 28, 2018

Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly. I started my career at SAP as product support, and then went on to be a consultant. I’ve been working there for two and a half years.

Customer Success 106

Customer Success Books Competitive Advantage Customers 106

Beyond Philosophy

SEPTEMBER 14, 2023

Before we get into that, it is essential to mention that AI has a lot to live up to, and it isn’t the first-time business had high expectations for technology. Therefore, you save costs by giving customers a way to serve themselves and freeing up those resources for other tasks. So, navigating those sticking points is essential.

Presentation 88

Presentation Customer Journey Measurement Definition 88

Oracle

MAY 1, 2020

While nothing can replace in-person interactions in the office, you can use online video tools such as Zoom more intentionally to make sure everyone feels connected to one another. For smaller group meetings, spend a few minutes checking in on how people are doing before diving in to work. So many people are now at-home cooks!

Engagement 100

Engagement Books Events Financial 100

Comm100

NOVEMBER 27, 2017

Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. Offering an apology is an admission of guilt that leaves people feeling vulnerable – or brands potentially liable.

Social Media 120

Social Media Brands Advertising Transportation 120

CSM Magazine

SEPTEMBER 29, 2022

Customer focus is a type of company culture that focuses on putting the needs of clients first. This type of culture affects the entire company, whether it is hiring the right people or making sure they are happy with their jobs. If they have had a good experience, they might be willing to share your company with other people.

Customer Focused 52

Customer Focused Social Media Feedback Customers 52

Russel Lolacher

NOVEMBER 28, 2022

If I’m in a meeting and I tell people, you know what, I messed up, of course, I’m a human. It’s just people get discouraged and people don’t want to move through up through the chain.” RESOURCE RECOMMENDED . Getting buy-in from other senior managers. “Is it weird? Is it a hit on my ego?

Culture 98

Culture Connections Leadership Communication 98

SurveySparrow

FEBRUARY 13, 2023

Are you looking for ideas to show people that your company is, in fact, a phenomenal place to work? Whether it’s through stories, videos or podcasts – there are so many opportunities for showing off your team’s accomplishments! Related (free) resource ahead! Will people read a blog post? Yes to that too!

Culture 52

Culture Social Media Blog Insights 52

Russel Lolacher

AUGUST 1, 2022

In this episode of Relationships at Work, Russel chats with Canada’s first Chief Accessibility Officer Stephanie Cadieux on the importance and benefits of embracing an accessible workplace. Resources Recommended by Stephanie. Resources Recommended by Stephanie. I think, especially in larger structures, people get removed.

Government 98

Government Culture Definition Employee Experience 98

CSM Practice

JUNE 17, 2020

Can I build up my career in Customer Success? There are a lot of resources and articles that will help them get hired. . Thinking outside the box is necessary, exploring the possibilities and opportunities that the Internet offers for research on the resources of work that will help them to conquer their job hunting.

Customer Success 40

Customer Success Advertising Social Media Customers 40

Russel Lolacher

SEPTEMBER 6, 2022

A few reasons they are awesome – They are the co-founders of Talent Collective, a consulting agency helping organizations grow their talent through effective coaching, compensation planning and career design. I’m just given the full names here and certified Career Strategist. Why transparency is so important and so hard.

Consulting 52

Consulting Communication Employee Experience Culture 52