Experience Investigators by 360Connext

MARCH 16, 2015

We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! It’s that time of year again! Who says March Madness is only for car dealerships and mattress stores!? Here’s a bit of what we have going on this month: Undercover at SXSW.

Events 223

Events Customer Experience Webinar Telecommunications 223

CSM Magazine

FEBRUARY 28, 2023

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? It is used to describe the newest generation of consumers, who were born into an era of instant communication and digital savvy. Who is Gen Zalpha?

Customer Service 52

Customer Service 2030 Social Media 2010 52

NetBase

MAY 2, 2019

For brands, netnography – also known as audience segmenting – can bring you just as close to consumers. Engaging consumers is all about connecting to them personally – as if you were their bestie, hanging out over coffee. You can’t foster sales or loyalty through acquaintanceship – you have to go deep. Here’s how.

2019 71

2019 Engagement Entertainment Sports 71

BirdEye

DECEMBER 8, 2022

Let’s say you’re a business-to-consumer (B2C) company selling retail products. About: Social networking sites are designed to connect people in a shared online space. Create entertaining content that will resonate with your followers. How to use them: Link to sales and discounts only accessible while the post is available.

Social Media 98

Social Media Brands Entertainment Connections 98

CSM Magazine

SEPTEMBER 22, 2022

It also means providing all the relevant knowledge to consumers so that conventional means of customer service – namely calls and emails – are minimized. When you use video ads, you are able to connect with your customers on a more personal level. This connection will make them more likely to remember you and your company.

Customer Service 52

Customer Service Entertainment Advertising Retail 52

Gravy Analytics

JUNE 3, 2019

Location intelligence is a relatively new term in marketing, but one that is gaining popularity as consumers demand more relevant content and offers. Broadly defined, location intelligence is a type of business intelligence based on the physical locations consumers visit. Timestamps and device information.

Automotive 92

Automotive Advertising Retail ROI 92

CSM Magazine

AUGUST 4, 2023

From personalized experiences and interactive content to loyalty programs and social media campaigns, these customer engagement ideas are designed to captivate and delight your customers, fostering strong connections that lead to increased brand loyalty and ultimately, business success.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

APRIL 17, 2023

Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. This model offers convenience for the business and the consumer. A subscription business model is also a great way for a business owner to navigate difficult times that may bring low sales and profits.

Customer Retention 98

Customer Retention Consumers Sales Reference 98

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

ReviewTrackers

MARCH 1, 2017

And they must connect with customers at an emotional level — by capturing customer sentiment and creating positive experiences — in order to prepare for the future. These hubs provide consumers with an experience in the future of transportation, according to Ford. Ford is transforming itself into an auto and mobility company.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

Oracle

MARCH 1, 2021

Let’s take a closer look at five female leaders in CX tech you can follow to stay connected to the field’s most insightful leaders and active trailblazers. Her research focuses on the evolution of consumer-firm relationships and interpersonal relationships in the digital age. Bozoma Saint John, Global CMO at Netflix.

2021 81

2021 Technology Workshop Advertising 81

Kitewheel

JULY 2, 2020

Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7% It is important to understand that consumer behaviors have changed significantly in the past months. Given the recent economic uncertainty, some consumers are less willing to spend money on non-essential items.

Retail 52

Retail Social Media 2008 Consumers 52

BirdEye

MARCH 15, 2023

In 2005, only 7% of American adults were using social media , while in 2021, around 70% use social media to connect. Source: eMarketer Social media platforms have made it easier for people to connect with family and friends, share interests, and engage with content. However, not all social media platforms are created equal.

Social Media 52

Social Media 2023 Entertainment E Commerce 52

C3Centricity

MAY 25, 2020

Consumers are adapting their behaviours to the trading of their personal information. Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. He turned the organisation into one that is admired by consumers and shareholders alike.

Technology 77

Technology Information Consumers Retail 77

NetBase

MARCH 2, 2020

As the first of its kind, next generation consumer and market intelligence platform , we have so much to share with businesses around the actionable intel they could have at their fingertips. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse!

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

Alida

DECEMBER 22, 2016

Consumers have less faith in brands than ever before. “It’s going to be about creating that direct connection and trust with the individual on a much more personal level.” It’s going to be about creating that direct connection and trust with the individual on a much more personal level,” she told CMO.com.

2017 0

2017 E Commerce 2016 Social Media 0

Gravy Analytics

JULY 12, 2019

Each location a consumer visits and event they attend provides valuable information about what that person is interested in – and what they may purchase next. Businesses can use this data to effectively learn about and target advertisements to the consumers most interested in their products or services.

Advertising 40

Advertising ROI Automotive Entertainment 40

Experience Investigators by 360Connext

FEBRUARY 21, 2018

Here are some ideas I believe anyone can apply to the experience connected to their personal brand. MGM Resort’s Chief Sales Officer, Michael Dominguez , shared how they are looking ahead to the ways entertainment will shift in the very near future. Same is lame. Bonus idea: the world is going micro.

Entertainment 110

Entertainment Sports Presentation Travel 110

ProProfs Chat

JANUARY 30, 2020

Impact of Customer Engagement On Sales. Consumer Engagement & Experience. Consumer Engagement & Experience. In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

BirdEye

AUGUST 16, 2023

Instagram scheduling best practices FAQS about scheduling Instagram posts Create an efficient Instagram scheduling workflow like a pro with Birdeye Social 5 Benefits of scheduling posts Instagram is a powerful social media channel, especially for businesses that want to connect with younger and savvier consumers.

2023 52

2023 Social Media Entertainment Demo 52

C3Centricity

MARCH 15, 2018

Consumers are adapting their behaviours to the trading of their personal information. Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. 70% of consumers agree technology has made it easier than ever to take their business elsewhere.

Retail 82

Retail Information Consumers Connections 82

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. And they noticed a theme among consumers: Keto. eCommerce Consumers Kicking It with Keto. billion in 2024.

Insights 52

Insights Brands Marketing 2026 52

Kitewheel

JANUARY 26, 2020

In the retail world, engagement and positive experiences are necessary to keep consumers loyal. Consumers today will abandon your business if they have bad experiences. Collecting this data and being able to connect it across your business is also an important part of advancing customer journey maturity at your business.

Retail 52

Retail Engagement Customer Journey Entertainment 52

West Monroe

AUGUST 29, 2022

There’s a digital transition underway in many industries—from connected to intelligent to autonomous. Through IoT connectivity among products, manufacturing operations, vehicles, and buildings, people can now begin to monitor factory systems more intelligently. What do executives think about the metaverse today?

2022 52

2022 Definition Leadership Consumers 52

West Monroe

AUGUST 29, 2022

There’s a digital transition underway in many industries—from connected to intelligent to autonomous. Through IoT connectivity among products, manufacturing operations, vehicles, and buildings, people can now begin to monitor factory systems more intelligently. What do executives think about the metaverse today?

2022 52

2022 Definition Leadership Consumers 52

BirdEye

JULY 10, 2023

They create a win-win situation, allowing both parties to connect with new audiences to grow their businesses. You can appeal to existing clients in a new way while also attracting new consumers through different engagement channels. Goals might be to expand your audience, increase brand awareness, or drive sales.

Brands 52

Brands Fashion Social Media Retail 52

Uniphore

JANUARY 25, 2022

Not only are we behind the camera more than ever before, we’re also consuming the medium at a historic rate. Last fall, we surveyed Australian consumer perspectives of video conversations. Our findings showed that 62 percent of consumers responded favorably to using automation or AI tools to improve video conversations.

2022 52

2022 Healthcare Banking 2020 52

Tricia Morris

SEPTEMBER 2, 2016

In a survey of 5,000 consumers across Brazil, Germany, Japan, the United Kingdom and the US, 64% of consumers ages 18 – 34 said they view social media as an effective channel for customer service, compared to just 27% of consumers ages 55+. And if you think customers just go to social media to complain, think again.

Social Media 70

Social Media Customer Service 2016 Entertainment 70

PeopleMetrics

MARCH 28, 2017

If you choose to leverage Facebook to post content for your customers, remember to avoid aggressive advertising and sales pitches – content is about making your customers happy, not only about marketing! This generation of consumers is pretty finicky, and they are quickly turned off by the type content that does nothing to engage them.

Engagement 91

Engagement Advertising Entertainment Social Media 91

West Monroe

APRIL 6, 2017

In my previous blog, I discussed my take on the future and potential of artificial intelligence, analyzing my own use of an Amazon’s Alexa Voice Service technology, and dreaming up a world where artificial assistants are our closest friends, our number one source of news and entertainment, and AI supersedes existing platforms in a post-digital era.

Entertainment 40

Entertainment Insurance Retail Healthcare 40

Up Your Service

JUNE 16, 2015

Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. The industry is being radically disrupted by services that make use of telco’s connectivity platforms but offer higher perceived value to customers.

Telecommunications 88

Telecommunications Government Entertainment Loyalty 88

ShepHyken

JANUARY 31, 2020

Often described as “traditionalists,” this consumer age group combines two generations—the “Greatest Generation,” also known as the GI generation, born in 1924 or earlier, and the “Silent Generation,” composed of individuals born in 1925–1945.

Customer Service 111

Customer Service Social Media 2004 2005 111

C3Centricity

NOVEMBER 4, 2019

Consumers no longer appreciated being interrupted in their daily lives, if they ever did! They hoped that it would revive sales and give new vitality to their communications to better engage their customers in the new social world. Many organisations realised that it was time for a major overhaul of their primarily outbound strategies.

Customer Centricity 59

Customer Centricity Brands Advertising Consumers 59

ReviewTrackers

JUNE 25, 2018

Social media helps businesses reach consumers, who can in turn learn more about a company. These days, people use social media for far more than connecting with friends and family — it’s where they go for entertainment and news, to discover products, get information, reach customer service and more. The Bottom Line.

Social Media 50

Social Media 2018 Advertising Entertainment 50

C Space

APRIL 21, 2020

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

2020 52

2020 Brands Hospitality Entertainment 52

ShepHyken

JANUARY 31, 2020

Often described as “traditionalists,” this consumer age group combines two generations—the “Greatest Generation,” also known as the GI generation, born in 1924 or earlier, and the “Silent Generation,” composed of individuals born in 1925–1945.

Customer Service 107

Customer Service Social Media 2004 2005 107

C Space

APRIL 22, 2020

Major League Soccer has launched the MLS Unites and Train with MLS programs – designed to educate, entertain and celebrate heroic efforts during the pandemic. and Canada both through a generous donation and a unique fun campaign that authentically connects with fans.” To Inspire Kids or For Those in Need ).

2020 52

2020 Brands Fashion Hotels 52