TechSee

OCTOBER 2, 2018

Field tech support has already begun merging the digital and physical worlds by utilizing immersive technologies – such as augmented reality (AR), mixed reality (MR) or virtual reality (VR) – to manipulate real-life objects. Technical Support in the age of Digital Twins. Here are some sample use cases: Predictive analytics and maintenance.

Technology 176

Technology 2020 Innovation Consumers 176

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. By David Harrington. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Brands Airlines 74

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. Book flights?

Travel 61

Travel Hotels Hospitality Books 61

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

Tourism 56

Tourism Travel Customer Service E-support 56

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking! Were you surprised to read the title of this post?

Technology 77

Technology Information Consumers Retail 77

Oracle

AUGUST 14, 2019

As fun and important as travel is, it’s also tough for the human body to weather. Research has shown that travel has the potential to impair coordination, gastrointestinal health, hydration, and more. Comfort optimization has the potential to be travel’s next CX wave. Here are 3 technologies to watch in this space.

Travel 45

Travel Airlines Competitive Advantage 2014 45

ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Regardless, similar technology is critical to the proper functioning of the call center. So, in a nutshell, a call center connects the customer with the company and ensures an ongoing positive relationship.

Call Center 52

Call Center Technology Contact Center Net Promoter Score 52

TechSee

JULY 24, 2018

Visual communication creates intimacy and strengthens the connection between the organization’s representative and the customer, turning it into an interaction between two fellow human beings. Two days later, he ordered a new connected flat screen TV to replace his older model. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. .

Technology 133

Technology Blog Customer Experience Social Media 133

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. Book flights?

Travel 48

Travel Hotels Hospitality Books 48

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. Connect with Brandon on his platforms: Website. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Culture Employee Experience 93

Think Customers

APRIL 6, 2020

And in many cases, they are looking to connect with other people to share their experiences, emotions, and find someone who will listen. Contact centers and customer service organizations play a critical role in enabling those human connections. Airlines, hotels and other travel-related businesses are reporting hours-long hold times.

Contact Center 52

Contact Center Connections Insurance Telecommunications 52

John Paul

MARCH 18, 2020

John Paul, leader in client relations and loyalty services, and Toyota Financial Services (TFS) have created “Start Connect”, a digital assistant that makes life easier for drivers. Toyota and Lexus customers can now enjoy the Start Connect app, available in the START Confort financing package.

Financial 52

Financial Connections Travel 2016 52

TechSee

OCTOBER 5, 2021

While it’s true that global crises are generally impossible to predict, what has become crystal clear is the importance of having technologies in place that allow industries – especially those that provide critical field services — to adapt to changing conditions, and to return to normal quickly after the crisis hits.

Transportation 207

Transportation Customer Satisfaction Insurance Travel 207

TechSee

MARCH 9, 2020

Video is emerging as a key technology that enables companies to conduct business as usual during crisis events when physical proximity is impossible or strongly discouraged. Visual Assistance delivers clear cost savings and reduces the need for experts to travel by effectively extending their reach. Keeping safe with video support.

Travel 136

Travel Contact Center Transportation Insurance 136

Oracle

OCTOBER 25, 2018

Technologies like mobile devices, HTML5, and advanced data analytics broke the field service mold and revolutionized the delivery of field service. But what advancements in technology are taking field service and the mobile employee to the next level? Wearable technology. Enablement. Collaboration. The Internet of Things (IoT).

Technology 49

Technology Travel Connections Information 49

Experience Investigators by 360Connext

APRIL 23, 2015

If you travel a bit, as I do, this app can be a lifesaver. It organizes all your travel information in one place, so when I land in a strange airport, I can check the app on my phone to remember which hotel I booked and not rely on my memory. First, let me share my experience with TripIt the app. Vocal customers offer valuable ideas.

Social Media 218

Social Media Travel Rewards Programs Innovation 218

Customer Bliss

AUGUST 30, 2021

A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. Technology alone will not solve everything. Yes, you can book your ticket online, but it’s the gate agent’s concern in making your connection that shows if she’s been honored—so she can honor you.

Books 310

Books Hotels Travel Connections 310

CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. This connects data across multiple channels to streamline the Customer Success process. Though it is not perfect yet, this technology is still AI, and it hasn’t reached its highest level.

Customer Success 52

Customer Success Technology Social Media Advertising 52

Magellan Solutions

JANUARY 19, 2024

Imagine a tired traveler being greeted warmly and efficiently. Creating a connection with customers makes them loyal. By exceeding expectations and providing a seamless experience, your hotel becomes a trusted sanctuary for travelers. Why is a 24-hour front desk hotel essential in modern hospitality?

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Oracle

OCTOBER 28, 2019

Anti technology can seem like a bit of an oxymoron in today’s digital age. Yet as brands increasingly work to design digital experiences, others are pushing back to find new ways to limit technologies. Technology makes it easier to go technology free. It’s even turned into a travel trend.

Technology 42

Technology Social Media Travel Events 42

Customer Bliss

MAY 23, 2018

She started off doing customer service work for CUC Travel before it became Cendant Travel, and loved the work. She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella.

Sports 197

Sports Customer Experience E Commerce Travel 197

CSM Magazine

APRIL 20, 2023

Zenarate supports the Startek Future of Work strategy by prioritizing the innovative use of technology to reduce agent effort and enable our teams to deliver world-class CX, whether in brick-and-mortar or remote roles,” said Abhinandan Jain, Chief Growth Officer of Startek. Canada, Mexico, Philippines, India, and Europe, in 15 languages.

E Commerce 59

E Commerce Telecommunications Contact Center E-support 59

CSM Magazine

SEPTEMBER 12, 2023

Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Agents are often the only human connection brands have with their customers and prospects. The company recorded 153% year-over-year enterprise client growth.

Telecommunications 59

Telecommunications Marketing Contact Center Insurance 59

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His specialty is exploring the connection between customer service and technology. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Retently

MARCH 20, 2024

Key Takeaways CATI (Computer Assisted Telephone Interviewing) upgrades traditional phone surveys with modern technology, enabling multilingual support, better respondent management, and direct data entry into a structured database. CATI’s Technological Edge The backbone of a CATI system is its software and hardware.

Connections 78

Connections Insights Feedback Technology 78

Experience Investigators by 360Connext

MARCH 12, 2015

There is always something that grabs everyone’s attention but is a flash in the technology pan. SXSW is where I first began to see glimmers of wearable technology a few years ago. My hope this year, as I travel with my partner-in-chaos Lisa Diomede , is to find the glimmers of what’s next for customer experience.

2015 215

2015 Customer Experience Fashion Social Media 215

TechSee

JULY 29, 2020

A low rate means that staff are spending too much time on non-revenue generating tasks, such as traveling, filling out paperwork, checking inventory, clarifying information, or completing other administrative tasks – basically any time not spent directly involved in servicing customers. Collaborate Visually with Customer Care.

Travel 109

Travel Technology Connections Consulting 109

CSM Magazine

APRIL 17, 2023

Airports serve an important role in connecting people and places. As air travel became more popular and commonplace, however, airports also started occupying a more consequential role in one’s overall travel experience. It’s a task that digital technologies can address. Here’s an example of how it can be done.

Travel 52

Travel Customer Service Transportation Competitive Advantage 52

Oracle

OCTOBER 22, 2019

Here are a number of technology-enabled ways that can stretch the lifecycle of products from vintage clothing, to eclectic furniture, to an old foosball table. Nextdoor is an app that helps neighbors connect, stay informed, as well as sell and recommend goods and services. Facebook Marketplace.

Technology 40

Technology 2019 2017 Travel 40

Magellan Solutions

FEBRUARY 26, 2024

Machine learning algorithms analyze incoming calls to enable intelligent, personalized connections. Agent Assist Feature AI technologies transform call center operations by empowering agents to become more effective problem solvers and deliver faster, more efficient, and personalized service. Lines overwhelmed their legacy system.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

ShepHyken

DECEMBER 4, 2020

Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. Wrong Technology. When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI.

Roadmap 141

Roadmap Customer Experience Airlines Travel 141

Beyond Philosophy

OCTOBER 25, 2019

The Airbnb story starts, as many things do, with technology. Businesses tend to take longer to adapt to technology than consumers, Dr. Michelli says. In this case, technology has provided a disruptor gap in the hotel business by changing customer behavior. He says that Airbnb has created a 21st-century Customer Experience.

Hotels 104

Hotels Travel Hospitality 2019 104

Qualtrics

JANUARY 10, 2020

Technology is an integral part of life, and for location-based businesses like shops, or restaurants it can play an important part in bringing the digital and physical worlds together. Here’s 6 technologies bridging the gaps and helping deliver better customer experiences. For the travel industry, the value of VR is easy to see.

Technology 28

Technology Customer Experience Travel Omnichannel 28

CSM Magazine

JUNE 27, 2023

Agents are often the only human connection brands have with their customers and prospects. To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.

Telecommunications 59

Telecommunications 2023 Insurance Healthcare 59

Currency Alliance

APRIL 15, 2024

Nobody with $100 in pesos leftover from a recent trip would travel back to Mexico just to spend them, but they might exchange them back into dollars. Many people who travelled regularly (until overseas card payments became the norm) collected coins and banknotes from dozens of different countries, holding them for decades.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Experience Investigators by 360Connext

JULY 13, 2015

We put the many prospects in the top, they travel willingly and orderly through the funnel, and POP! But customer experience travels on, past the prospecting and sales phase and well into the relationship with the customer. Processes break all the time – both due to technology and people. But are they, really?

Customer Journey 259

Customer Journey Customer Journey Mapping Social Media Travel 259