Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Generative AI is simplifying the complexity of advanced data analysis and streamlining insight discovery.

Marketing 69

Marketing 2024 Social Media Download 69

NICE inContact

MAY 8, 2019

But these days, digital technology innovations can make it increasingly more complex to serve your customers where and how they want to be served. If your curiosity is piqued, the good news is that the full report is available as a free download. These are questions that keep contact center leaders up at night.

Download 54

Download Contact Center 2019 Omnichannel 54

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. How does the Position-less Marketer help businesses grow?

Marketing 59

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TechSee

SEPTEMBER 28, 2023

For deeper insights, see the full report. Over half of the survey participants said they would view a company using Generative AI in their service as “innovative.” 78% say they would not accept “AI is a new technology” as a rationale for AI service failure. Why are people concerned about Generative AI?

2023 124

2023 Download User Experience Innovation 124

CSM Magazine

DECEMBER 21, 2021

Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations. In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. 3 ways to win the technology tug-of-war.

Technology 59

Technology Average Handle Time Omnichannel Blog 59

Optimove

MARCH 20, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The position-less marketer is adaptable and versatile, a professional who can excel in various roles and tasks. Embracing the principles of position-less marketing can provide companies with a competitive edge in a dynamic and fierce market.

Connections 52

Connections Marketing Multi-Channel Sports 52

Alida

OCTOBER 18, 2016

The report, The Everything Guide to Generation Z , provides statistics and insight for marketers, customer experience and innovation pros in all major industries. Download the report for more stats and insight on Gen Z. They are the first true digital natives—but they’re not blind to the limitations of technology.

Travel 279

Travel 2010 Fashion Hotels 279

Experience Investigators by 360Connext

JUNE 13, 2023

According to a survey conducted by Getfeedback in 2021 , 20% of CX professionals sit in the operations department under an Information Technology (IT). Related: Download the CX Charter Guidebook CX Center of Excellence A Customer Experience (CX) Center of Excellence is another strategic option for organizations.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

Optimove

NOVEMBER 9, 2023

Marketers must employ innovative Customer-Led Marketing strategies to attract new users, enhance their gaming experience, and boost revenue. Optimize Player Interaction with Holistic Insights By collaborating with LiveOps teams, you can ensure every player interaction is optimized.

Advertising 72

Advertising Innovation Download Loyalty 72

Bizagi

OCTOBER 4, 2019

To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. These are HUGE challenges, they demand an entirely new mindset, and companies will certainly face many cultural and technological barriers that hold them back from this vision. . added Gomez.

Innovation 67

Innovation 2019 User Experience Connections 67

Bizagi

MARCH 26, 2020

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation and compliance in their organization, according to Bizagi’s global research. Innovation and compliance: friends, not foes. It’s not an ‘and/or’ situation. “We

Innovation 52

Innovation Government Insurance Document 52

Alida

AUGUST 16, 2016

Technology and social media has given more power and influence to customers. Companies need instantaneous feedback and insight. Customer-centricity is not just a buzzword today; it’s an imperative to marketing, product innovation and customer experience success. Insight communities. Customers demand a seat at the table.

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2015 Social Media 2012 Innovation 0

CSM Magazine

OCTOBER 12, 2023

CX Realities 2023 is the third edition in Sabio’s acclaimed series providing expert insights on prospering in the current CX climate. Download CX Realities 2023 here.

2023 52

2023 White Paper Omnichannel Download 52

CSM Magazine

FEBRUARY 11, 2020

a leading provider of customer support communications and solutions, today released its new report, Optimizing Channels for Customer Support , focusing on the new tools, technologies, and channels customers are moving towards as they look for a more seamless support experience. UJET Inc. , The human side of support still plays a key role.

E Commerce 64

E Commerce E-support Transportation Insights 64

2020 Research

JULY 18, 2023

Research participation is no longer confined to being screened and attending a Tuesday night focus group; it now entails testing network connections, downloading apps, navigating unfamiliar software, and engaging in projects spanning days or weeks. Ready to Learn More? Our experts are here to help.

User Experience 52

User Experience Return on Investment Innovation Touchpoint 52

Upstream Works

JANUARY 26, 2021

Meanwhile, customer expectations have also changed, forcing contact centers to adapt innovative technologies and prioritize digital transformation. Turning on the switch for a technology upgrade is the right start but contact center leaders need to know how to deploy them as well as why. Innovation. Automation.

2021 78

2021 Contact Center Omnichannel Download 78

Kustomer

NOVEMBER 1, 2021

Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting. The podcast is simply an episodic series of digital files that a user can download to a personal device. In 2000, the concept of attaching sound and video files in RSS feeds was first proposed.

Customer Service 98

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Bizagi

SEPTEMBER 28, 2018

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation vs compliance in their organization, according to Bizagi’s recent global research. Innovation and compliance: friends, not foes. It’s not an ‘and/or’ situation. “We

Innovation 48

Innovation Government Insurance Document 48

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption. Customer health.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

Alida

SEPTEMBER 14, 2016

This year’s Summit features three breakout session tracks: Strategy: provides business executives insight into how thought leaders think about customer-centricity. Technology: provides a deep dive into Sparq, Vision Critical’s platform. Share your insight, ask questions and more. Have a question for a speaker?

Customer Centricity 138

Customer Centricity 2016 Innovation Events 138

inQuba

APRIL 4, 2023

Artificial intelligence and Machine Learning have enabled us to automate, gain insights and improve decision making. Blockchain technology has allowed for secure and decentralized data management. Creating a culture of innovation and fostering this culture by encouraging risk and experimentation.

Competitive Advantage 52

Competitive Advantage Customer Centricity Culture Customer Journey 52

inQuba

APRIL 4, 2023

Artificial intelligence and Machine Learning have enabled us to automate, gain insights and improve decision making. Blockchain technology has allowed for secure and decentralized data management. Creating a culture of innovation and fostering this culture by encouraging risk and experimentation.

Competitive Advantage 52

Competitive Advantage Customer Centricity Culture Customer Journey 52

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. For example, more people are shopping online than ever before. Our Speaker.

Consumers 40

Consumers Insights Webinar Hospitality 40

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology. Match your value proposition to consumer appetites.

Brands 52

Brands Loyalty Programs E-support 2022 52

CSM Magazine

AUGUST 30, 2022

The good news is that with increased deployment of cloud-based digital telephony and continuous innovations within the channel, it’s now possible to track, measure and support all aspects of the voice call – from initial answer through to wrap-up and beyond. Stuart Dorman is Chief Innovation Officer at Sabio Group.

Average Handle Time 98

Average Handle Time Omnichannel Customer Journey Innovation 98

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 74

Technology Marketing 2017 Social Media 74

Qualtrics

JULY 2, 2019

That insight, combined with customer feedback, is why we launched Online Reputation Management which enables brands to amplify, analyze and interact with customers and the reviews they leave on major review sites like App Store and Yelp. And it can provide a rich source of insights from an audience you may not hear from on other channels.

Innovation 39

Innovation Social Media Download NPS 39

Qualtrics

JUNE 5, 2019

Digital transformation is the integration of digital technology into all aspects of how a healthcare business interacts with patients, healthcare providers and regulators. But what any digital transformation consultancy will tell you is that a successful digital transformation strategy isn’t just about the technology.

Healthcare 32

Healthcare Technology Download Culture 32

CSM Magazine

MARCH 2, 2022

With an influx of new technologies, evolving employee & consumer behaviours, and a renewed focus on CX, the customer service landscape is evolving rapidly. Download the report today and unearth critical knowledge from leaders at Lenovo, AT&T, Walmart, CVS Health, Nissan, Cigna & more!

Customer Experience 52

Customer Experience Magazine 2022 Customer Centricity 52

Education Services Group

NOVEMBER 21, 2022

and we added more questions for deeper insights into the specifics of CS team structure, budgets, technologies, and priorities. Customer Success has always benefited from innovation and new ways of thinking. This year, we had a record number of respondents (over 1,000!) Slight slowdowns due to economic uncertainty.

2022 98

2022 Leadership Customer Success Metrics 98

Kustomer

JUNE 7, 2022

If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. As the pandemic took hold, most direct-to-consumer innovators were many steps ahead and better prepared to deal with the curveballs the pandemic delivered.

Customer Experience 98

Customer Experience E-support Omnichannel Contact Center 98

TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. These technological advances have paved the way for commercial and scalable use of visual engagement platforms. Below is a brief summary of the insights we’ve gained per KPI.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

Kustomer

JANUARY 11, 2022

Often they are the source of much innovation and creativity, which also provide solutions to and for day-to-day life. The captured information provides valuable insight into unique shopping habits and preferences allowing for a personalized, tailored shopping experience for returning customers. Scaling Up Your Customer Experience.

E-support 105

E-support E Commerce Retail Customer Retention 105

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.

Sports 71

Sports 2009 2022 Financial 71

Clarivate

APRIL 3, 2024

We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence with human expertise.” These innovative tools ingest different types of data, creating critical connections to better understand the value of IP.

White Paper 59

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TechSee

JANUARY 7, 2020

Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry. Advanced technologies. Telcos are increasingly investing in advanced technologies to reduce their churn rates.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Capture all the diverse insights your team has to offer. Do you want to uncover the real issues your employees are facing? Why limit yourself?

2024 52

2024 Feedback Demo Social Media 52