GetFeedback

APRIL 1, 2019

The post 3 Scenarios Where Email Surveys Are the Best Option appeared first on GetFeedback Blog. Learn how GetFeedback can help you create the best customer experience— start your free trial today.

Net Promoter Score 220

Net Promoter Score E Commerce NPS Feedback 220

GetFeedback

APRIL 29, 2019

The post SMS Survey Best Use Cases appeared first on GetFeedback Blog. That’s why we launched SMS Invitations , a feature that allows companies to collect feedback from on-the-go customers the right way, with automated, integrated, branded SMS surveys.

Net Promoter Score 265

Net Promoter Score NPS Healthcare Events 265

GetFeedback

APRIL 8, 2019

appeared first on GetFeedback Blog. Learn how GetFeedback can help you measure your NPS score and create the best customer experience— start your free trial today. The post What is a Good NPS Score?

NPS 247

NPS Net Promoter Score Reference Metrics 247

GetFeedback

APRIL 24, 2019

The post How to Justify a CX Program—An Overview appeared first on GetFeedback Blog. Learn how GetFeedback can help you exceed customers’ expectations— start your free trial today.

Net Promoter Score 170

Net Promoter Score Effort Score NPS ROI 170

Provide Support

APRIL 26, 2019

Published in Provide Support Blog , 2019. The post Top 3 Customer Service Trends for 2019 [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. © 2003 - 2017 Provide Support LLC. Permalink | No comment.

2019 63

2019 Customer Service 2003 Competitive Advantage 63

Avaya

APRIL 10, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. The post Artificial Intelligence: Ready for Primetime in the Contact Center appeared first on Avaya Connected Blog.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

GetFeedback

APRIL 17, 2019

The post 4 Reasons Your Customers Won’t Reach Out to Customer Service appeared first on GetFeedback Blog. In his spare time, Denis is a keen motorcyclist, tennis player and volunteer.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

Customer Bliss

APRIL 23, 2019

Follow me on LinkedIn or Facebook or subscribe to the blog. And, hopefully, these tips for interviewing will serve you well. Want to get Daily Dose videos delivered straight to you?

Chief Customer Officer 135

Chief Customer Officer Leadership Customer Journey Mapping Culture 135

Beyond the Arc

APRIL 19, 2019

The post Focus on your employee experience to deliver the best CX appeared first on Blog @beyondthearc.com. So that you have a few of our key tips in one place, we’ve created this overview of employee.

Employee Experience 67

Employee Experience Customer Centricity Culture Blog 67

One Millimeter Mindset

APRIL 8, 2019

Subscribe to my blog. Share your email address in the red box in the right column of this blog. Take some additional next steps! Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Never miss another insightful post.

Presentation 75

Presentation Workshop Communication Download 75

GetFeedback

APRIL 3, 2019

The post How YETI Stays Ahead with Feedback appeared first on GetFeedback Blog. Want to learn more about YETI? Give them a visit. Ready to launch your omnichannel feedback program? Start your free trial today.

Feedback 220

Feedback Omnichannel 2006 Interaction 220

GetFeedback

APRIL 15, 2019

The post Event Survey Questions: 7 Questions You Must Ask Your Attendees appeared first on GetFeedback Blog. Find out how GetFeedback can help you collect your event survey questions today—sign up for the free trial of GetFeedback.

Events 207

Events Transportation Seminar Hotels 207

NICE inContact

APRIL 1, 2019

For additional ways to motivate your call center agents, check out this blog on 10 Ways to Increase Employee Motivation in Your Contact Center . The post 5 Tips to Improve Call Center Selling appeared first on NICE inContact Blog. Not every customer and customer call will be a good fit for upsell offers.

Call Center 77

Call Center Contact Center Sales Blog 77

Provide Support

APRIL 4, 2019

Published in Provide Support Blog , 2019. The post How to Choose the Right Live Chat Plugin for your WordPress Website appeared first on Live Chat, Customer Service Blog | Provide Support. However, how to choose the right plugin and what kind of challenges can website owner face? (.). Read more. © 2003 - 2017 Provide Support LLC.

2003 40

2003 2017 2019 Blog 40

Beyond Philosophy

APRIL 4, 2019

If you enjoyed this post, you might be interested in the following blogs and podcasts: How To Manage Uncertainty [Podcast]. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today. Why Customers Make Strange Decisions.

Loyalty 130

Loyalty Brands Insurance Call Center 130

One Millimeter Mindset

APRIL 11, 2019

Subscribe to my blog. Share your email address in the red box in the right column of this blog. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs. Contact me here. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month.

Customer Retention 59

Customer Retention Download Employee Experience Communication 59

Michel Falcon Experience

APRIL 23, 2019

I spend a few hours a week studying other companies and use their stories as motivation to constantly strive to be better than we are today (as of writing this blog post our Net Promoter Score is 79). As you read this blog post, I suggest you think, “why not us?!”. What’s my secret? Why can’t WE lead our industry like this?

Customer Experience 95

Customer Experience Customer Service Workshop Net Promoter Score 95

NICE inContact

APRIL 30, 2019

The post If Your Contact Centre isn’t Improving, it’s Stagnating (Not a Good Sign) appeared first on NICE inContact Blog. Schedule your 1:1 demo now and get a copy of our whitepaper, Perils of the Accidental Contact Centre , when you stop by our booth.

Omnichannel 59

Omnichannel 2019 Demo Loyalty 59

Beyond Philosophy

APRIL 25, 2019

If you enjoyed this post, you might be interested in the following blogs and podcasts: Why Too Many Choices Can Be Killing Your Bottom Line. These informative podcasts are designed to expand on the psychological ideas behind understanding customer behavior. To listen in , please click here.

Technology 118

Technology Entertainment Consulting Information 118

NICE inContact

APRIL 3, 2019

The post Collaborative Solutions Deliver for Engaging Solutions appeared first on NICE inContact Blog. The customizability and flexibility of NICE inContact CXone continues to return even more results to Engaging Solutions, including speeding up reporting time, system deployment time and time required for agent training.

Engagement 55

Engagement Contact Center Government Consulting 55

Beyond Philosophy

APRIL 15, 2019

If you enjoyed this post, you might be interested in the following blogs and podcasts: BRAND OR CUSTOMER EXPERIENCE – WHAT COMES FIRST? [Podcast]. These informative podcasts are designed to expand on the psychological ideas behind understanding customer behavior. To listen in , please click here.

Culture 114

Culture Customer Service Leadership Airlines 114

NICE inContact

APRIL 10, 2019

The post CXone Workforce Management Enterprise: A Game Changer for Oscar Health appeared first on NICE inContact Blog. Meanwhile, performance metrics—abandon rates, speed to answer, wait times—continue to improve dramatically.

Management 55

Management Insurance Metrics Measurement 55

NICE inContact

APRIL 30, 2019

The post Businesses Are Confident in AI — But Consumers Are More Cautious appeared first on NICE inContact Blog. To learn more about how businesses and consumers perceive AI, and many other CX topics, download our complimentary report: 2019 NICE inContact Customer Experience Transformation Benchmark.

Consumers 59

Consumers Contact Center 2019 2018 59

NICE inContact

APRIL 24, 2019

appeared first on NICE inContact Blog. After the session I’ll be at our booth in the expo hall (#209). Come on by and say “hello”. The post Is Your Customer Service Hurting Your Sales Performance?

Sales 54

Sales Customer Service Presentation Customers 54

NICE inContact

APRIL 29, 2019

appeared first on NICE inContact Blog. The post Is Your Government Service Operation Keeping Pace with Increasing Citizen Expectations?

Government 54

Government Contact Center Omnichannel Technology 54

ProProfs Chat

APRIL 25, 2019

If you are not having a blog section in your website, you can lose out on the SEO battle for sure. There is no easier tool than WordPress to start your own blog for content marketing. I recommend the self-hosted version of WordPress under your subdomain to build your own blog. Pricing: It’s free.

ROI 75

ROI Social Media Insights Interaction 75

kommunicate

APRIL 16, 2019

The post How Quick Replies Can Be Effective For Live Chat appeared first on Kommunicate Blog. Moreover, the same research finds that 79% of industrialist thinks that live chat grows sales, revenue, and customer loyalty. One of the most important factors live [.].

Loyalty 56

Loyalty Blog Consumers Sales 56

Integrity Solutions

APRIL 19, 2019

This blog was adapted from a chapter of The People Principle: A Revolutionary Redefinition of Leadership by Integrity Solutions’ founder Ron Willingham. The post People Rise to Their Belief of Your Belief in Them appeared first on Integrity Solutions.

Sports 87

Sports Sales Leadership Management 87

CSM Practice

APRIL 16, 2019

In this blog, I’m going to share best practices and proven tactics to help your company increase new business deals, accelerate your sales cycle and increase net retention rate using best of breed advocacy playbooks for Customer Success teams. I’d like to end the blog by re-emphasizing the term “Advocacy Pipeline”. identify w???

Definition 55

Definition Customer Success E-support Customers 55

Avaya

APRIL 1, 2019

And look out for a blog by my colleague Jon Aplerin next week to learn more about modernizing your IVR to meet today’s customer expectations. [1] The post Self-Service Experiences Matter Too appeared first on Avaya Connected Blog. 1] Gartner, Inc., Predicts 2019: CRM Customer Service and Support”, Olive Huang et al December 13, 2018.

Contact Center 46

Contact Center 2023 2018 2019 46

NICE inContact

APRIL 9, 2019

appeared first on NICE inContact Blog. A complete solution will be integrated with all components of the Workforce Optimization suite such as Workforce Management, Performance Management and Customer Feedback Surveys. The post What is Call Quality Monitoring?

Contact Center 55

Contact Center Call Recording Interaction Insights 55

Provide Support

APRIL 9, 2019

Published in Provide Support Blog , 2019. The post Stay Mobile with Live Chat Operator Console for iOS appeared first on Live Chat, Customer Service Blog | Provide Support. It will make the communication process fast and convenient. (.). Read more. © 2003 - 2017 Provide Support LLC. Permalink | No comment.

2003 40

2003 2017 2019 Download 40

NetBase

APRIL 2, 2019

AI dissects voluminous amounts of data every second, in quantities that are entirely overwhelming to consider – from social media, review sites, message boards, forums, news sites, comments on blogs, and so much more – and generates actionable insight from it all. It’s amazing really.

2019 90

2019 Social Media Consumers Insights 90

Grade.us

APRIL 16, 2019

Where others might sit down with blogs and websites written by other SEO professionals, Bill goes straight to the source, mining patent requests for insights about what Google and other companies driving the world of search are up to. Whether that involves reading other SEOs blog posts or Twitter streams about SEO or Google Blog Posts.

White Paper 55

White Paper Blog Information 2012 55

Avaya

APRIL 12, 2019

The post Two Ways to Modernize your IVR to Meet Today’s Customer Expectations appeared first on Avaya Connected Blog. Contact your Avaya account manager or Avaya Edge Partner for more information.

Customer Expectations 75

Customer Expectations Call Center Contact Center Customer Satisfaction 75

LiveChat

APRIL 29, 2019

LiveChat for Managers is a brand new series on our blog, dedicated to those who manage teams working on chat and those responsible for customer service in their companies. In the next blog post from LiveChat for Managers series, you’ll learn how to use Reports to measure and organize your agents’ work. There’s a lot to find out!

Management 62

Management Sales Call Center Blog 62

NICE inContact

APRIL 1, 2019

appeared first on NICE inContact Blog. “These are the tools we need to go to the next level…to improve our customer experience,” Dora says. And it’s all working.”. The post Athens Services: “How Did We Go for So Long” Without WFM?

Contact Center 55

Contact Center Blog Management Customer Experience 55