CSM Magazine

APRIL 20, 2021

But what are these consumer insights and how to track changes? What Are Consumer Insights? Consumer insights are ideas used by brands or businesses to get a deep insight into how their audience thinks and feels. Let’s take an example of some brands using consumer insights.

Consumers 52

Consumers Insights E Commerce 2020 52

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Curate high-quality content that not only educates but also entertains and inspires your audience. Enlist speakers who are leaders in their field to add credibility and draw crowds.

Events 95

Events Entertainment Transportation Workshop 95

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

2020 52

2020 Innovation Entertainment Social Media 52

CSM Magazine

JANUARY 2, 2024

Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. Predictive analytics, machine learning, and artificial intelligence can help identify patterns, predict customer behavior, and uncover actionable insights. It enables them to tailor their services to individual high rollers.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. The data helps generate impactful insights, enabling businesses to analyze customer behavior and offer personalized experiences.

Technology 59

Technology Tourism Travel 2030 59

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. MTV innovated TV with music way back when, and then over a decade later with reality TV via The Real World.

Innovation 73

Innovation Brands Social Media Advertising 73

Gainsight

JUNE 10, 2021

It was our source of news, entertainment, and communication pathways. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Nick Mehta, CEO of Gainsight, opened the show with greetings and a message about innovation.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

CSM Magazine

JANUARY 8, 2024

For enthusiasts of Bitcoin, especially those who enjoy the thrill of Bitcoin gambling, there’s a wealth of entertainment that delves into themes of digital finance, futuristic technology, and the societal implications of these advancements. It has also made a significant impact on popular culture, particularly in film and television.

Entertainment 52

Entertainment Financial Culture Technology 52

C3Centricity

MARCH 12, 2024

By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings. A study by Epsilon found that 80% of consumers are more likely to purchase a brand that provides personalized experiences.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. Westergaard interviews a range of industry leaders from some of the most innovative and successful brands today.

Customer Service 98

Customer Service 2004 Entertainment Download 98

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. In this article, we provide some insights into how online casinos can deliver outstanding customer support. This is all underpinned by the latest tech innovations.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

Maru Group

MARCH 16, 2021

By Audra Priluck, Vice President, Media & Entertainment | March 16, 2021. The on-going decline in viewing major sporting events can be addressed by radical innovation The significant decline in television viewership from last year’s Super Bowl is far from unusual in sports. In fact, at 9%, its decline is relatively small.

Sports 52

Sports Innovation Events Social Media 52

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty. Stay Ahead With Market Research Regular market research is vital.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. By putting customers first, Adidas has made consumer insights the starting point for creating new processes and models of working.

Apparel 153

Apparel Retail Innovation Entertainment 153

Strativity

MAY 25, 2023

But the success of these programs has as much to do with insights as technology. As direct customer engagement begins to yield real customer data, restaurant brands have an opportunity to refine insights and optimize channel planning, media investments, creative, and content. Sample new channels to reach new customers.

Brands 52

Brands Loyalty Programs E-support 2022 52

Thematic

JANUARY 17, 2019

If your survey has been soundly designed and analyzed and you deliver your results to the right decision makers, new opportunities and innovative strategies can be created. How do you find meaningful answers and insights in survey responses? Focus on your insights, not the data. What is survey analysis?

Insights 98

Insights Presentation Net Promoter Score Feedback 98

Alida

APRIL 27, 2018

Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). To improve innovation, double your experiments. Build customer intimacy.

Chief Customer Officer 133

Chief Customer Officer Leadership Innovation Books 133

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Online-to-offline.

Magazine 52

Magazine Loyalty Innovation 2020 52

SurveySparrow

SEPTEMBER 5, 2023

Data-Driven Insights for Continuous Improvement Data isn’t just about numbers; it’s a goldmine of insights into customer behavior. Imagine a car manufacturer partnering with a technology company to create seamless in-car entertainment experiences. This information guides improvements in products and services.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. The bottom line: Leading brands stay on top of the latest technologies and innovations to fortify and optimize their strategy in an increasingly digital world.

Consumers 98

Consumers Entertainment Fashion Touchpoint 98

QuestionPro Audience

MARCH 16, 2018

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t. While advertising “The Greatest Showman”, a musical about the P.T.

Entertainment 98

Entertainment Advertising Consumers Innovation 98

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions. .”

Events 52

Events Management Return on Investment Entertainment 52

Alida

JULY 28, 2016

To learn more about this topic, join us at the 2016 Customer Intelligence Summit , where Lauren Meewes, senior program manager of seller at eBay, and Catherine Makk, vice president of global insights at HarperCollins, will share how to use customer feedback to give context and meaning to big data. The big data hype is officially dead.

2010 160

2010 Social Media 2016 2013 160

Uniphore

JUNE 22, 2021

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. That’s quite unfortunate because your frontline staff have very important insights to share. So, we had to make their rants more entertaining. Well, at least, we tried.

Call Center 87

Call Center Contact Center Social Media 2021 87

Alida

SEPTEMBER 14, 2018

Companies need the “authentic human insight” of their customers to make better business decisions. At Red Bull , Laura-Lynn Freck, director of shopper insights, and Sarah Shain, shopper insights analyst, elevated the role of research to challenge and change the mindset of the organization. 5 stories of truly visionary companies.

Entertainment 133

Entertainment Customer Relationships 2018 Insights 133

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

Alida

OCTOBER 18, 2016

The report, The Everything Guide to Generation Z , provides statistics and insight for marketers, customer experience and innovation pros in all major industries. Download the report for more stats and insight on Gen Z. Aesthetic ( TWEET THIS INSIGHT ). Here are 20 Generation Z statistics from our study.

Travel 279

Travel 2010 Fashion Hotels 279

Alida

DECEMBER 15, 2016

It’s happening in media and entertainment , tech , CPG and every other major industry. To manage the merger and ensure that passengers continue to find value in the new brand, the company used an insight community to better understand the different touchpoints in the customer journey. Learn from other industries. Conclusion.

2013 138

2013 Airlines Hospitality 2005 138

Optimove

NOVEMBER 15, 2022

By ensuring your relationship with your Gen Z audience is a two-way street, you’ll be more successful in collecting the insights that will allow you to engage them with the personal, relevant, valuable content they want. Tip #4: Make it innovative. Tip #6: Make it entertaining. Tip #2: Make it authentic. Key takeaway?

Engagement 59

Engagement Marketing Social Media Entertainment 59

Magellan Solutions

MARCH 21, 2024

Data is essential for innovation, advertising, and collaboration. In this insightful guide, we will uncover the importance of data accuracy, the challenges businesses encounter, and practical strategies to conquer them. Data accuracy is vital to innovation and expansion for all data professionals. Let’s get down to business!

Government 52

Government Financial Innovation 2012 52

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. Featured entertainment. Featured entertainment. CX speakers. Ready to register for Oracle OpenWorld? View the registration page. Featured sessions.

2019 45

2019 Technology Entertainment Events 45

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Let’s take a closer look at five female leaders in CX tech you can follow to stay connected to the field’s most insightful leaders and active trailblazers.

2021 81

2021 Technology Workshop Advertising 81

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

Thematic

FEBRUARY 11, 2024

This year Medallia announced a self-service agile market research suite and 4 innovations in Generative AI. It’s a different approach, but one that resonates well with researchers and insights managers. After a few short product demos, Kristin Bell entertained us in a light-hearted interview.

NPS 62

NPS Hotels Events Demo 62

Alida

DECEMBER 22, 2016

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Impressive innovations in offline retailing. After spending years building their e-commerce presence, many retailers are now focusing on innovations in their brick-and-mortar stores. Global uncertainty.

2017 0

2017 E Commerce 2016 Social Media 0

SurveySparrow

NOVEMBER 28, 2019

Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. NGCX promotes insightful sessions and workshops for CX enthusiasts looking for innovative transformations to deliver a flawless experience for customers at every touchpoint.

2020 96

2020 Customer Experience Workshop 2019 96

Quadient

JANUARY 21, 2022

These insights will establish customer-centric goals to start mapping the best real-time communications to send to meet their ‘specific demands’. . Personalized videos do the heavy lifting by providing customers with information that is lighter and more entertaining. Personalize your customer communications .

Insurance 52

Insurance Customer Experience Customer Journey Mapping Touchpoint 52