InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole.

Hospitality 260

Hospitality Call Center Retail NPS 260

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Consider incorporating interactive elements or entertainment to make the events more engaging. We allow advanced data filters that allow you to segment insights for the audience that matters most to you.

Retail 260

Retail Customer Experience Social Media NPS 260

CSM Magazine

APRIL 20, 2021

But what are these consumer insights and how to track changes? What Are Consumer Insights? Consumer insights are ideas used by brands or businesses to get a deep insight into how their audience thinks and feels. Let’s take an example of some brands using consumer insights.

Consumers 52

Consumers Insights E Commerce 2020 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

Alida

AUGUST 24, 2021

There’s no doubt about it: The pandemic turned media streaming from a rising star to a consumer staple.

Voice of Customer 246

Voice of Customer Insights Consumers Customers 246

CSM Magazine

JANUARY 2, 2024

Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. Predictive analytics, machine learning, and artificial intelligence can help identify patterns, predict customer behavior, and uncover actionable insights. It enables them to tailor their services to individual high rollers.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

ThriveableBiz

OCTOBER 15, 2018

Insights vs. Facts – the key to winning is knowing the difference!In In popular usage Insights is often a substitute term for Market Research.We In entertainment brands it can be seen as more contemporary, tied with the actual outcomes you get from the research process. The post Insights vs Facts appeared first on Cliizii.

Insights 45

Insights Entertainment Brands Engagement 45

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Entertainment Insights 2016 250

C3Centricity

MARCH 12, 2024

By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings. A study by Epsilon found that 80% of consumers are more likely to purchase a brand that provides personalized experiences.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. And where brands can collect more insight around consumer usage. Let’s look at few companies and see how they did it. We know a place.

Insights 52

Insights Brands Marketing 2026 52

BlueOcean

OCTOBER 4, 2022

That’s just one bite of insight coming out of last month’s CXOutsourcers Mindshare event in Las Vegas. If the plane doesn’t fly, I don’t care about the inflight entertainment… CX should be the same,” she says. Tune into our podcast for the latest insights! And it’ll happen faster than you could ever expect.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

CSM Magazine

FEBRUARY 12, 2024

Curate high-quality content that not only educates but also entertains and inspires your audience. The speakers should be able to captivate the audience and provide valuable insights or solutions relevant to your industry. Enlist speakers who are leaders in their field to add credibility and draw crowds.

Events 95

Events Entertainment Transportation Workshop 95

CSM Magazine

JANUARY 8, 2024

For enthusiasts of Bitcoin, especially those who enjoy the thrill of Bitcoin gambling, there’s a wealth of entertainment that delves into themes of digital finance, futuristic technology, and the societal implications of these advancements. It has also made a significant impact on popular culture, particularly in film and television.

Entertainment 52

Entertainment Financial Culture Technology 52

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Sports 52

Sports Customer Satisfaction Entertainment Customer Retention 52

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. The company turned to its insight communities to understand the fan preferences and to optimize price points. Commit to fan-centricity.

Sports 174

Sports Entertainment Webinar Guest Experience 174

Alida

APRIL 20, 2021

New competitors popping up, alongside industry titans expanding into new markets, make the competition for share of wallet more crowded than ever. But with customers at their spending limit, companies looking to grow without overburdening customers are faced with a tough question—how do I stand out?

Marketing 130

Marketing Insights Entertainment Customers 130

Gravy Analytics

APRIL 15, 2019

These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers… Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey.

Entertainment 64

Entertainment Travel 2018 Advertising 64

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty. Stay Ahead With Market Research Regular market research is vital.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Thematic

JANUARY 17, 2019

How do you find meaningful answers and insights in survey responses? For best practice on how to draw conclusions you can find in our post How to get meaningful, actionable insights from customer feedback. Focus on your insights, not the data. Would you bet your customer insights on something that’s at best 50 accurate?

Insights 98

Insights Presentation Net Promoter Score Feedback 98

BirdEye

MARCH 15, 2024

Posting in the evening can catch the attention of both students and professionals seeking entertainment. Evenings (5:00 PM – 8:00 PM): Whether winding down after work or preparing for a night out, viewers actively seek entertainment on Friday evenings.

Social Media 68

Social Media Entertainment Insurance Metrics 68

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. The data helps generate impactful insights, enabling businesses to analyze customer behavior and offer personalized experiences.

Technology 59

Technology Tourism Travel 2030 59

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. An entertaining experience drives higher engagement. Great insights into creating a better CX.

Article 107

Article E Commerce 2021 Customer Service 107

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. In this article, we provide some insights into how online casinos can deliver outstanding customer support.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

GetFeedback

AUGUST 30, 2019

Their site is full of fun and entertaining quiz-style surveys that have broad appeal. We ask a mix of qualifying questions, but also questions that provide insight into their needs and how they measure them. You can use an exit survey to gain insights on the areas of your business that you could improve upon.

E Commerce 276

E Commerce Customer Satisfaction Entertainment Social Media 276

dscout People Nerds

JULY 13, 2022

Hear her insights on engaging entertainment. UX video game expert Veronica Zammitto has brought her expertise to Electronic Arts for almost a decade.

Entertainment 59

Entertainment Insights Engagement 59

Alida

SEPTEMBER 14, 2018

Companies need the “authentic human insight” of their customers to make better business decisions. At Red Bull , Laura-Lynn Freck, director of shopper insights, and Sarah Shain, shopper insights analyst, elevated the role of research to challenge and change the mindset of the organization. 5 stories of truly visionary companies.

Entertainment 133

Entertainment Customer Relationships 2018 Insights 133

QuestionPro Audience

MARCH 16, 2018

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t. While advertising “The Greatest Showman”, a musical about the P.T.

Entertainment 98

Entertainment Advertising Consumers Innovation 98

Alida

AUGUST 1, 2017

To that end, the company leverages an insight community to engage throughout all stages of the customer cycle. Bustle: Take calculated risks with data from your insight community. Our insight community is essential for data and strategy guidance,” shared Jessica Tarlov, senior director of research and consumer insight at Bustle. “Our

Entertainment 124

Entertainment Advertising User Experience Insights 124

Thematic

MARCH 13, 2023

Advertised vs. Delivered Experience at Qualtrics X4  - 4 out of 5 Qualtrics X4 was advertised as featuring celebrity speakers, professionals from leading brands, entertainment, and a deep-dive into product knowledge. Often the Q&A session had more interesting insights than the session itself. This worked really well.

Entertainment 62

Entertainment Events 2023 Advertising 62

Gainsight

NOVEMBER 21, 2023

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. This generated contextual insights. They’ve also reduced their insights-to-action cycle from 2 months to just 1 week.

Feedback 52

Feedback Roadmap Entertainment Insights 52

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. Launching that app is a true gateway into a world of knowledge, industry-specific information and entertainment.To

Customer Service 98

Customer Service 2004 Entertainment Download 98

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. CES 2019 Smart Home Sessions Not to be Missed.

2019 174

2019 Innovation Entertainment Events 174

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience Social Media User Experience 52

Alida

SEPTEMBER 22, 2016

Heidi Martin, strategy and insights consultant at Art Gallery of New South Wales, said that CX pros need to drop their preconceptions about the customer journey. To launch an insight community successfully requires strategic planning, such as gathering stakeholder buy-in and consulting brand guidelines.

2016 267

2016 Innovation Marketing Insights 267

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. From there, you can use your insights to tailor each segment’s experience with personalized content and brand storytelling at every step in their journey across channels.

Consumers 98

Consumers Entertainment Fashion Touchpoint 98

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

ShepHyken

JULY 12, 2021

Retail Customer Experience) Brand and strategy expert Margo Bloomstein shares insight on what’s happening now as retailers enter the post-pandemic realm and why it’s so important retailers pay attention to what consumers want and expect. I love the very entertaining story that sets up the main point of the article.

Article 124

Article 2021 Customer Service Retail 124