BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Create entertaining content that will resonate with your followers.

Social Media 98

Social Media Brands Entertainment Connections 98

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Staying on top of today’s social commentary is vital to the heartbeat of any good business, company or brand. We know a place.

Insights 52

Insights Brands Marketing 2026 52

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. What dictates consumers’ media consumption habits? So, who does it best?

Entertainment 40

Entertainment Social Media 2019 Sports 40

Strativity

MAY 25, 2023

As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants. To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships. But the success of these programs has as much to do with insights as technology.

Brands 52

Brands Loyalty Programs E-support 2022 52

C3Centricity

MARCH 12, 2024

A study by Epsilon found that 80% of consumers are more likely to purchase a brand that provides personalized experiences. By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

CSM Magazine

APRIL 20, 2021

But what are these consumer insights and how to track changes? What Are Consumer Insights? Consumer insights are ideas used by brands or businesses to get a deep insight into how their audience thinks and feels. Let’s take an example of some brands using consumer insights.

Consumers 52

Consumers Insights E Commerce 2020 52

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Entertainment Insights 2016 250

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. Ask yourself what you wish to achieve: Is it brand awareness, lead generation, or establishing thought leadership? Begin with a compelling event theme that ties in with your brand identity and resonates with your target audience.

Events 95

Events Entertainment Transportation Workshop 95

CSM Magazine

AUGUST 4, 2021

Inge De Bleecker, Vice President of CX at Applause reveals three ways brands can provide seamless and unforgettable user experiences across all platforms and devices. In particular, there are three best practices media brands should look to in order to deliver seamless and enjoyable experiences to captivated viewers across the globe.

Brands 52

Brands Entertainment Sports Multi-Channel 52

CSM Magazine

JANUARY 2, 2024

Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. Predictive analytics, machine learning, and artificial intelligence can help identify patterns, predict customer behavior, and uncover actionable insights. It enables them to tailor their services to individual high rollers.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

ThriveableBiz

OCTOBER 15, 2018

Insights vs. Facts – the key to winning is knowing the difference!In In popular usage Insights is often a substitute term for Market Research.We In entertainment brands it can be seen as more contemporary, tied with the actual outcomes you get from the research process.

Insights 45

Insights Entertainment Brands Engagement 45

NetBase

JULY 11, 2019

Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective.

2019 62

2019 Brands Telecommunications Return on Investment 62

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Examples of metaverse virtual spaces where brands can engage customers include Voxels, Decentraland, Sorare, Roblox, and Fortnite.

Technology 59

Technology Tourism Travel 2030 59

Alida

JANUARY 26, 2017

With a brand new stadium, however, comes higher ticket prices—and even higher fan expectations. AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Commit to fan-centricity.

Sports 174

Sports Entertainment Webinar Guest Experience 174

NetBase

JUNE 5, 2020

In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. Brand advertising budgets continuing to shift towards online and social media. AT&T, HBO Max, Peacock, Hulu and Quibi offer ways for brands to reach more consumers.

Innovation 73

Innovation Brands Social Media Advertising 73

GetFeedback

AUGUST 30, 2019

Their site is full of fun and entertaining quiz-style surveys that have broad appeal. They then keep those users there and get them engaged with the brand. We ask a mix of qualifying questions, but also questions that provide insight into their needs and how they measure them. Quizzes work brilliantly for social media marketing.

E Commerce 276

E Commerce Customer Satisfaction Entertainment Social Media 276

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. As always and today more than ever, people turn to audio.

2020 52

2020 Brands Hospitality Entertainment 52

Gravy Analytics

APRIL 15, 2019

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers…

Entertainment 64

Entertainment Travel 2018 Advertising 64

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. A treasure trove of retail, brand, and customer service information is ready and waiting for your ears.

Customer Service 98

Customer Service 2004 Entertainment Download 98

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Social Media Advertising 52

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

2016 267

2016 Innovation Marketing Insights 267

Alida

AUGUST 1, 2017

The night’s engaging conversation revealed how top brands keep pace with the digital-first customer and enhance their lifetime value. To that end, the company leverages an insight community to engage throughout all stages of the customer cycle. It’s not just a research tool; it’s an extension of our brand experience.”.

Entertainment 124

Entertainment Advertising User Experience Insights 124

Alida

NOVEMBER 23, 2021

As a source of insight on how people consume brands and products, and the way they build their lifestyles, videos are invaluable for researchers. Not to mention the increased usage of Zoom during the pandemic.

Blog 246

Blog Brands Consumers Insights 246

ShepHyken

MAY 3, 2021

They are an amazing example of customer service and CX, and there is much to learn about this brand. Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement.

Article 109

Article E Commerce 2021 Customer Service 109

Maru Group

APRIL 16, 2020

What should gaming brands be doing to attract and retain new players? We’ve seen a dramatic increase in people reaching for digital entertainment as a means to cope with what the new-normal COVID-19 has imposed on the world. And unlike other forms of entertainment, game play requires a level of focus and mental acuity.

Brands 59

Brands Entertainment Connections Retail 59

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. In this article, we provide some insights into how online casinos can deliver outstanding customer support.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. During this time, it’s critical for brands to stay connected with their customers and show they care. Lines are blurring between work and personal time.

Consumers 98

Consumers Entertainment Fashion Touchpoint 98

NetBase

NOVEMBER 1, 2019

Finding new niche areas for brands to stand out is a top agency task – one that gets more challenging every day. A category that more agencies are turning toward for brand exposure these days is eSports. They help brands understand and exploit relevant trends. Brands Sponsoring eSport Athletes. Yes, as in gaming.

Brands 40

Brands Entertainment Advertising Sports 40

SurveySensum

FEBRUARY 7, 2024

Motista reveals a significant trend: a remarkable 71% of individuals recommend a brand influenced by the emotions it triggers in them. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it. What are their interests, values, and pain points? How To Do It?

Connections 52

Connections Social Media Demo Feedback 52

GetFeedback

JULY 19, 2019

Some are calling CX the new marketing, others are calling it the new brand. A touchpoint is any interaction that might influence the way your customer feels about your product, brand, or business. The number of insights gleaned from the data. It’s one of the calling cards of the brand, typically. Let me explain. .

ROI 309

ROI Touchpoint Hotels Customer Journey 309

ShepHyken

JULY 12, 2021

Why would customers stay loyal to brands that are slow or can’t offer help? Retail Customer Experience) Brand and strategy expert Margo Bloomstein shares insight on what’s happening now as retailers enter the post-pandemic realm and why it’s so important retailers pay attention to what consumers want and expect.

Article 126

Article 2021 Customer Service Retail 126

C Space

JULY 8, 2020

The Brand Move Roundup – July 8, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 40

2020 Brands E-support Travel 40

Thematic

MARCH 13, 2023

Advertised vs. Delivered Experience at Qualtrics X4  - 4 out of 5 Qualtrics X4 was advertised as featuring celebrity speakers, professionals from leading brands, entertainment, and a deep-dive into product knowledge. Often the Q&A session had more interesting insights than the session itself. ” asked an attendee.

Entertainment 62

Entertainment Events 2023 Advertising 62

SurveySparrow

SEPTEMBER 5, 2023

Have you ever wondered what makes some automotive brands stand out from the rest? Why do customers choose one brand over another? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience. Consider your favorite coffee shop.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

BirdEye

MARCH 15, 2024

Posting in the evening can catch the attention of both students and professionals seeking entertainment. Evenings (5:00 PM – 8:00 PM): Whether winding down after work or preparing for a night out, viewers actively seek entertainment on Friday evenings.

Social Media 68

Social Media Entertainment Insurance Metrics 68

NetBase

NOVEMBER 1, 2019

Finding new niche areas for brands to stand out is a top agency task – one that gets more challenging every day. A category that more agencies are turning toward for brand exposure these days is eSports. They help brands understand and exploit relevant trends. Brands Sponsoring eSport Athletes. Yes, as in gaming.

Brands 40

Brands Entertainment Advertising Sports 40