TechSee

MARCH 23, 2020

Work from home (WFH) for customer service agents is a concept that has rapidly gained traction over the past few years, enabling enterprises to partially address the ongoing contact center recruitment crisis. Be proactive – the work from model may impact operations and customer experience in unexpected ways.

Call Center 109

Call Center Contact Center Webinar Technology 109

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

ChurnZero

JULY 16, 2021

Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings. ESG joined us for a webinar to discuss how automation and human touchpoints can not only coexist but amplify your outreach and efforts. Q&A Recap.

Touchpoint 98

Touchpoint Webinar Customer Success Events 98

BirdEye

AUGUST 15, 2022

93% of customers find local businesses online. With a solid online marketing strategy, you’ll be better able to connect with potential customers in your area and generate more leads for your business , no matter its size. Manage your reviews 5. Also, create web pages with content that’s relevant to local customers.

Marketing 98

Marketing Social Media Competitive Advantage Events 98

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 58

Social Media Sales Advertising Connections 58

SurveySparrow

DECEMBER 8, 2023

Some businesses are just pros at effortlessly attracting customers. A lead is a potential customer in the early stages of the customer journey , showcasing a level of engagement that warrants further exploration and cultivation. Read More: What is Customer Relationship Management? They stand out in the crowd.

Social Media 52

Social Media Webinar Customer Centricity Events 52

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. Quality content engages your audience, showcases your expertise, and positions your brand as an industry leader.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer service.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Think Customers

APRIL 26, 2021

Yet for many, the vaccination experience journey is still broken and confusing. When we think of the ideal vaccine experience, it needs to be built to scale,” Ignasinski said. More and more vaccine experts, scientists, and public health officials are warning that the COVID-19 vaccine is not a one-time event. “We

Healthcare 59

Healthcare Webinar Retail Consumers 59

CSM Magazine

JUNE 1, 2021

New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. Agents are working remotely, facing unprecedented call-volumes, and peaks and valleys of customer issues.”. Reporting Findings Webinar. Another 49.7%

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

BirdEye

DECEMBER 8, 2022

Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Discussion forums on social media platforms 10.

Social Media 98

Social Media Brands Entertainment Connections 98

Gainsight

MARCH 14, 2023

Before moving into my current role as the Director of Global Education Services, I oversaw the Technical Communication and Community Management teams at Gainsight. Community Is a Communication Tool It almost goes without saying that the community platform provides a great way to communicate with our customers.

E-support 52

E-support Events Customer Success Communication 52

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. How can a relationship with your customers impact insight?

2018 113

2018 Webinar Insights Customers 113

Myra Golden

JANUARY 23, 2017

I remember managing a contact center and having an employee say to me , “Tammy does the exact same thing, yet the supervisor doesn’t take off points for her. I may not have the bubbly tone like Tammy, but I’m good with customers.” The employee was referring to the point distribution on her quality monitoring form versus Tammy’s points.

Webinar 55

Webinar Contact Center Call Center Events 55

Myra Golden

JANUARY 23, 2017

I remember managing a contact center and having an employee say to me , “Tammy does the exact same thing, yet the supervisor doesn’t take off points for her. I may not have the bubbly tone like Tammy, but I’m good with customers.” On January 26 th I am hosting a webinar, Quality Monitoring & Coaching.”

Webinar 55

Webinar Contact Center Call Center Events 55

BirdEye

JANUARY 19, 2023

It’s an active process used by companies to identify and analyze conversations about their brand that are taking place on social media platforms to better understand customer sentiment and interests. For example, let’s say you run an auto shop and a customer tags your company in a post asking about available appointment times.

Social Media 98

Social Media Brands Information Feedback 98

Myra Golden

JANUARY 25, 2017

This is such an important training because it addresses head-on the 4 biggest challenges supervisors and managers face with monitoring and coaching customer service employee: How to design the most effective monitoring form. Here are the details on this webinar. Quality Call Monitoring & Coaching. Special Offer!

Webinar 45

Webinar Events Download Feedback 45

Myra Golden

JANUARY 25, 2017

This is such an important training because it addresses head-on the 4 biggest challenges supervisors and managers face with monitoring and coaching customer service employee: How to design the most effective monitoring form. Here are the details on this webinar. Quality Call Monitoring & Coaching. Special Offer!

Webinar 45

Webinar Events Download Feedback 45

Gainsight

JANUARY 12, 2021

In this interview, our CEO, Nick Mehta, speaks with the Senior Manager of Scaled Customer Success at Adobe , Marissa Barcza. . Her team manages nine B2B products across 4,500 accounts in the Americas. As a result, the customers we work with tend to be aspirational, a self-service, scrappy group. Nick: Makes sense.

E Commerce 59

E Commerce Webinar E-support Demo 59

Myra Golden

JANUARY 17, 2017

The goal was to motivate customer service employees to deliver a better customer experience by monitoring calls and giving feedback on calls. The manager carefully crafted a monitoring form, which would be used to measure everything from listening skills to friendliness, to empathy. The entire plan was benched.

Contact Center 45

Contact Center Webinar Events Measurement 45

Myra Golden

JANUARY 17, 2017

The goal was to motivate customer service employees to deliver a better customer experience by monitoring calls and giving feedback on calls. The manager carefully crafted a monitoring form, which would be used to measure everything from listening skills to friendliness, to empathy. The entire plan was benched.

Contact Center 45

Contact Center Webinar Events Measurement 45

2020 Research

OCTOBER 18, 2022

Schlesinger Group recently presented a webinar on the topic of consumer-packaged goods counter trends for a recession. The webinar was hosted by: Stan Sthanunathan – Retired Executive VP of Consumer and Market Insights at Unilever. First, let us explain why we are conducting this webinar. Stan adds: . “In Isaac Rogers added: .

Social Media 52

Social Media Consumers Webinar Financial 52

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. The 2020 NICE inContact CX Excellence awards program recognizes customers like you, who strive for excellence.

Net Promoter Score 48

Net Promoter Score Hotels 2020 Interaction 48

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Webinar 106

Webinar Books Blog Presentation 106

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

Contact Center 52

Contact Center White Paper 2021 2022 52

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.

Contact Center 40

Contact Center Webinar Innovation Average Handle Time 40

Playvox

OCTOBER 18, 2022

There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. We also manage the team with the utmost respect.”.

Contact Center 69

Contact Center Management 2022 Transportation 69

Kustomer

SEPTEMBER 2, 2020

In case you missed it, last week Kustomer hosted a series of events all around switching from traditional ticketing systems to a modern CRM for customer service. The week was action-packed, filled to the brim with insights from Kustomer executives and customer-centric brands like Lulus and Ritual. The result?

Omnichannel 52

Omnichannel E Commerce E-support Events 52

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Voice of the Employee Market Research Webinars. Paul Quinn, Sr.

Consumers 40

Consumers Insights Webinar Hospitality 40

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

2023 98

2023 Return on Investment Social Media Sales 98

Confirmit

MAY 16, 2019

Webinar Details. Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Date: Thursday, May 30th. Time: 11am EDT.

Consumers 40

Consumers Insights Webinar Hospitality 40

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event. This spring, our customers’ worlds changed. Idaho Central Credit Union.

Net Promoter Score 40

Net Promoter Score NPS Financial Contact Center 40

CustomerSuccessBox

APRIL 6, 2022

Processes are king in the field of customer success. Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks. The solution is to drive those ‘aha’ moments with customer success.

Customer Success 52

Customer Success Customers Innovation Document 52

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Social media is also a powerful marketing tool used by businesses of all sizes.

Social Media 98

Social Media Management Multi-Channel ROI 98

Beyond Philosophy

OCTOBER 24, 2014

Downie would tell you that it wasn’t his goal to be #1 on Trip Advisor, but instead to be the best experience for their Customers that they could. At the time they began their Customer Experience improvement process, the concept was relatively new and largely untested. Ensuring the management doesn’t get in the way.

ROI 75

ROI Net Promoter Score CEM 2014 75

BirdEye

OCTOBER 25, 2023

The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Nate Henry – VP of Channel Sales, Birdeye, and Elijah Lee, Digital Marketing Manager, Harbinger Marketing, bring you the top insights to ace marketing with online listings. For mobile users, convenience is important.

Marketing 104

Marketing Information Webinar Consumers 104