Lithium

SEPTEMBER 7, 2022

Digital customer care can meet and exceed your original ROI projects in several ways. To get to the bottom of the best ways to use and prove the ROI of Khoros Care, we sat down with Khoros product marketing expert and software engineer Josh Snider to get an expert opinion on the best and worst ways to use Khoros Care.

ROI 52

ROI Social Media Customer Care Brands 52

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. Joan explained that she absolutely had to purchase alternate gear in order to participate in the event that she waited for all year. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

BirdEye

JANUARY 12, 2024

This means crafting messages that reflect local events, cultural nuances, or even local dialects, making your content deeply relatable and significantly increasing the likelihood of engagement and conversion. Leverage local events and trends Share stories, images, and videos that reflect local lifestyles, landmarks, and interests.

Social Media 107

Social Media Marketing Events Advertising 107

SurveySparrow

JANUARY 21, 2023

Have you participated in school sport events? On a scale of 1 to 10, how adaptable are you with new training methods and use of technology in sports? Tell us your current personal bests in various events. When you are selecting a survey tool, ensure they have video surveys that increase the ROI and survey experience.

Sports 52

Sports Events Entertainment E-support 52

Think Customers

NOVEMBER 22, 2023

CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can. But it makes sense for brands to prioritize ROI over KPIs, said Denby, speaking as part of a panel.

Brands 52

Brands ROI Automotive Fashion 52

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. The ICX Summit is for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Oracle

OCTOBER 12, 2020

When reviewing the submissions for the prestigious Upshot Award for Best Demonstrated ROI in Marketing , one thing is utterly clear — each finalist had to think outside the box and use a data-driven mindset to achieve success. Let’s take a look at the Upshot Award finalists’ best practices on ways to achieve ROI in marketing.

ROI 52

ROI Marketing 2020 Sales 52

PK

JULY 25, 2019

One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way. Events can give your customers another reason to visit and keep coming back while spreading the word. Apple: Today at Apple.

Events 49

Events Retail Loyalty Seminar 49

InMoment XI

MARCH 25, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. Put simply: it involves analyzing current and historical data to make predictions about future events or trends. It’s an opportunity that your company can capitalize on today.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

eGain Blogs

AUGUST 12, 2022

We have put together our North America event after a gap of two years. And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. 1 technology for enhancing the three main customer service perspectives of operational performance, CX and employee experience.”. Know what you can do with analytics.

Demo 87

Demo Contact Center Events Workshop 87

Gainsight

APRIL 9, 2024

Our mission is to create a thriving culture of community within the technology space. We do this through Pulse events and wanted to create this with our Community Unplugged event. Deployment Engagement Adoption ROI Community engagement is a key part of the “E” portion of this framework.

Connections 52

Connections Chief Customer Officer E-support Events 52

Circular Edge

FEBRUARY 29, 2024

As a bronze sponsor of the event, Circular Edge will showcase its new Oracle Sales Cloud add-ons, Oracle CX Cloud Integration Accelerators, and Integrated ERP/CX Digital Experiences during two educational sessions as well as at their Sales Exhibit Experience kiosk. sAchin cHoudhari, CEO Read the Full Release

Sales 52

Sales 2018 Customer Relationship Management ROI 52

TechSee

JANUARY 4, 2022

TechSee’s visual assistance solutions simplify the way people deal with technology, and are being quickly adopted far and wide as more and more companies embrace visual transformation. We’ve pivoted and stretched to help a wider range of industries offer their customers better experiences with technology. 2021 Year in Review.

2021 109

2021 Insurance Innovation 2022 109

Natalie Petouhof

JANUARY 22, 2018

I would want to know that there were exciting career options in various categories and I would want to feel, touch and see the advanced technologies I would be getting a chance to work with and enhance my skill set so I would be more marketable in the future, both inside the company as well as if I decided to leave. Why the video?

ROI 40

ROI Leadership Return on Investment Events 40

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Cyara

FEBRUARY 20, 2024

These could include: Customer expectations: As technology advances, customers will continue to expect more personalized, prompt, and effective communication experiences. This results in lower operational costs, improved efficiencies, a greater return on investment (ROI) and enhanced experiences for your employees and customers.

ROI 76

ROI Return on Investment Communication 2023 76

CXApp

JULY 17, 2018

There are two major reasons why people come to an event. Naturally, this means as long as you are meeting those two needs via your event management program you’re doing just fine. That’s why mobile event apps — once nothing more than a “nice” opportunity — are now a requirement. The second is to network and connect with peers.

Events 40

Events Engagement ROI Touchpoint 40

CXApp

JULY 17, 2018

There are two major reasons why people come to an event. Naturally, this means as long as you are meeting those two needs via your event management program you’re doing just fine. That’s why mobile event apps — once nothing more than a “nice” opportunity — are now a requirement. The second is to network and connect with peers.

Events 40

Events Engagement ROI Touchpoint 40

CSM Magazine

MAY 6, 2024

Popups can be used for a variety of objectives, such as collecting email addresses, advertising special deals, announcing events, conducting surveys, or providing users with pertinent information. It includes exit-intent technology, A/B testing, analytics, and interfaces with top email marketing and CRM platforms.

E Commerce 52

E Commerce User Experience Advertising ROI 52

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

BirdEye

MARCH 4, 2024

Personalization at scale Automation technology allows you to deliver a personalized experience to each recipient. Event promotion Do you have a big event around the corner? Get more registrants to virtual or in-person events by promoting through a drip campaign leading up to the event.

Marketing 109

Marketing Multi-Channel Events Demo 109

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow. Only 27.2%

2021 98

2021 Interaction Net Promoter Score Customer Success 98

CX University

MARCH 11, 2024

MMPs play a crucial role in the mobile marketing ecosystem by collecting, standardizing, and presenting data from marketing campaigns, allowing brands to gain insights into the overall return on investment (ROI) of their marketing efforts.

Omnichannel 52

Omnichannel Touchpoint Measurement Metrics 52

Beyond Philosophy

NOVEMBER 19, 2020

This combination of technology and psychology, or understanding what people really do, makes it possible to anticipate and predict what the customer will do through data use. Those watching the live event online will also interact and have a different (and potentially better) overall experience with the amplification of that live event.

Customer Experience 133

Customer Experience ROI 2002 2005 133

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Teach customers about your product or service and invite them to participate in educational events.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

CSM Magazine

DECEMBER 22, 2023

By using the latest technology to combine creativity and customer engagement, businesses can increase their brand’s influence with these OOH marketing strategies. Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks.

Connections 52

Connections Marketing Advertising Transportation 52

Second to None

MARCH 14, 2018

That said, measuring the return on experiences and events is far from impossible, and by learning how to do so, marketers can justify their expenses to the C-suite while improving the effectiveness of their campaigns. Not every great experience makes a great experiential marketing event. Executing a Memorable Event.

ROI 54

ROI Events Social Media Return on Investment 54

Customer Bliss

MAY 23, 2018

She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella. to determine their employee ROI. Technology : Needed to improve the tools that athletes use in order to take care of fans efficiently and effectively. Prioritize Needs Then Tackle.

Sports 197

Sports Customer Experience E Commerce Travel 197

West Monroe

NOVEMBER 26, 2023

During my recent visit to the Las Vegas F1 event, the interplay of technology and human adaptability was more evident than ever. The unexpected pothole issue was a stark reminder that no matter how advanced our technology or strategies, we must always be prepared to respond to the unpredictable elements of the physical world.

Sports 52

Sports Technology Competitive Advantage Events 52

West Monroe

NOVEMBER 26, 2023

During my recent visit to the Las Vegas F1 event, the interplay of technology and human adaptability was more evident than ever. The unexpected pothole issue was a stark reminder that no matter how advanced our technology or strategies, we must always be prepared to respond to the unpredictable elements of the physical world.

Sports 52

Sports Technology Competitive Advantage Events 52

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. In a nutshell. What’s on the agenda?

2019 95

2019 Innovation Telecommunications Events 95

ShepHyken

OCTOBER 16, 2017

TechRepublic) Companies including Alibaba, Lexus, and Uber use both human and automated customer service to deliver the best results, according to a report from MIT Technology Report and Genesys. My Comment: Zendesk recently had a Customer Experience Council event. The Elusive ROI of Customer Experience by Annette Franz.

2017 77

2017 Article Customer Service ROI 77

John Paul

JULY 26, 2018

Because of this, technology has remained been behind-the-scenes. Those who embrace this technological momentum are able to differentiate themselves from the competition, and empower their teams to provide a superior customer experience. Here are five specific technologies that will change the concierge landscape this year.

2018 45

2018 Technology Hospitality Hotels 45

Experience Investigators by 360Connext

FEBRUARY 9, 2021

The Three Areas of ROI. Investments that are directly tied to customer experience might include things like: Customer experience management tools, like customer feedback software or more robust Voice of the Customer (V0C) platforms, Customer Relationship Management (CRM) technology, or investments in customer data centralization.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

ShepHyken

SEPTEMBER 15, 2017

Recently I have read and written a lot about AI and as technology improves and acceptance grows AI will have a strong role in customer service. – Shep Hyken. This new technology can give marketers an important tool that can work to their, and more importantly, their customer’s, benefit.

Customer Engagement 199

Customer Engagement Blog Engagement Marketing 199

Education Services Group

MAY 12, 2021

I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far! Developing a Dynamic Engagement framework can be associated with the following overarching areas: outcome, experience, ROI, engagement, and validation.

Interaction 98

Interaction 2021 Customer Journey Touchpoint 98

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Other Highlights.

2020 75

2020 2021 Webinar ROI 75